32 Support Engineer jobs in Canada available for remote work from home. Apply for positions such as Customer Support Engineer, Customer Support Engineer, Customer Support Engineer and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The Customer Support Engineer will troubleshoot customer issues, analyze bug reports, and provide technical fixes for machine learning deployment platforms. They will also contribute to infrastructure automation using Terraform and Helm while collaborating on design and code reviews.
Engage with customers to identify and troubleshoot technical issues while analyzing bug reports to provide effective fixes. Develop new features, write infrastructure code using Terraform and Helm, and contribute to automated testing processes.
The Customer Support Engineer will troubleshoot customer issues, analyze bug reports, and provide technical fixes for the MLOps platform. They will also contribute to feature design, write infrastructure code using Terraform and Helm, and ensure high-quality code through reviews and automated testing.
The Production Support Engineer will serve as the primary technical expert for enterprise customers in the APAC region, leading complex troubleshooting and resolution efforts. They will also drive root cause analysis and implement process improvements to enhance the efficiency and scalability of the support organization.
The Support Engineer will own customer technical issues end-to-end, including diagnosis, troubleshooting, and resolution. They will serve as the primary technical point of contact, collaborating with internal teams to ensure a seamless customer experience throughout onboarding and deployment.
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You will provide technical support to merchants by troubleshooting issues via live chat, email, and phone while maintaining high service standards. Additionally, you will identify patterns, escalate bugs to engineering, and contribute to documentation and team goals.
The Senior Technical Support Engineer serves as the final escalation point for complex technical issues, bridging the gap between customer support and engineering. Responsibilities include investigating bugs, writing code for debugging, managing data restorations, and collaborating with the engineering team to drive resolutions.
Provide expert technical support to GitLab's largest customers by troubleshooting complex performance and stability issues. Collaborate with internal teams like Product and Engineering to drive defect resolution and influence the product roadmap.
The Senior Application Support Engineer is responsible for troubleshooting complex customer incidents, maintaining software tools, and performing bug fixes. They also provide technical leadership and mentorship to support teams while collaborating cross-functionally to ensure high-performing technical solutions.
The Technical Support Engineer will manage and resolve incoming technical requests while performing deep-dive investigations into complex issues and bugs. They will collaborate cross-functionally with product and engineering teams to advocate for customer needs and maintain high service standards.
Act as the primary technical resource for resolving configuration and networking challenges while managing a high-velocity ticket queue. Partner cross-functionally to identify recurring friction points and advocate for improvements to the overall user experience.
You will own the most complex technical escalations for enterprise customers, providing deep-level debugging and resolution across Linux infrastructure. Additionally, you will mentor support engineers, drive defect resolution with the engineering team, and contribute to automated test coverage.
Provide prompt technical assistance to enterprise customers while managing support queues and resolving complex issues. Collaborate with engineering and product teams to escalate root-cause defects and contribute to the knowledge base.
You will troubleshoot and resolve complex technical issues for customers, including API failures and integration challenges, while serving as a critical escalation point. Additionally, you will drive operational excellence by identifying opportunities for automation and AI-powered workflows to improve team efficiency.
The Senior Support Engineer will act as a technical expert to resolve complex issues for strategic enterprise accounts and design operational processes for 24x7 support. They will also leverage automation and AI to scale support operations while collaborating with engineering teams on reliability and incident response.
Manage customer communication and provide technical support via phone, email, and chat for assigned accounts. Act as a liaison between customers and internal teams while troubleshooting and escalating critical product issues.
The Support Engineer will manage technical customer onboarding, decommissioning workflows, and complex data migrations. They will also serve as a technical bridge by resolving platform-level escalations and partnering with the Customer Experience team.
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The Marine Systems Support Engineer serves as a technical authority for GE Vernova systems, bridging field operations with engineering design. Responsibilities include hands-on troubleshooting, managing system obsolescence, and developing engineering solutions for Royal Canadian Navy vessels.
The Marine Systems Support Engineer serves as a technical authority for GE Vernova systems, bridging field operations with engineering design. Responsibilities include hands-on troubleshooting, managing system obsolescence, and drafting engineering modifications for Royal Canadian Navy vessels.
Support GitLab customers by resolving technical issues via tickets, merge requests, and video conferencing. Collaborate with product and engineering teams to fix bugs, improve documentation, and contribute to the codebase.
Provide world-class technical support to merchants by troubleshooting issues and guiding them through subscription platform features. Identify recurring bugs and escalate them to engineering with necessary context to ensure product improvement.
Own high-severity technical escalations from intake to resolution, performing deep-dive investigations and reproducing complex bugs. Partner with Product and Engineering teams to provide detailed handoff packages and translate patterns into product improvements.
Serve as the primary escalation point for complex technical tickets, diagnosing advanced networking and identity provider issues. Partner cross-functionally with Product and Engineering teams to reduce user friction and mentor Tier 1 support staff.
Provide Level 2 and Level 3 support for enterprise CyberArk environments, focusing on incident response and root cause analysis. Perform advanced system administration tasks and collaborate with infrastructure teams to resolve platform and network issues.
Design and manage robust infrastructure to ensure the reliability and scalability of critical systems. Proactively monitor system health, lead incident management efforts, and automate repetitive tasks to improve operational efficiency.
Deliver technical support for the full Ubuntu Desktop and Server stack, managing cases from qualification to resolution. Collaborate with customers via phone and ticketing systems while contributing to the internal knowledge base.
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The Implementation Engineer will serve as a subject matter expert, leading proof-of-concept trials and managing technical integrations for enterprise customers. They will also collaborate with internal teams to provide product demonstrations and ensure customer satisfaction through proactive technical guidance.
Provide advanced technical escalation support for CalixOne and cloud-connected Wi-Fi solutions to resolve complex customer issues. Create technical documentation and collaborate cross-functionally to improve the customer experience and product performance.
Build and support AI agents and intelligent workflows using Microsoft Azure tools to streamline corporate operations. Collaborate with cross-functional teams to design scalable AI-driven automation and integrate LLM-based agents with enterprise systems.
Act as the final point of escalation for complex technical issues, performing deep analysis to identify root causes and implement long-term solutions. Collaborate with Product and Engineering teams while mentoring Tier 1 and Tier 2 engineers to improve overall team capability.
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