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The Customer Success Manager will ensure successful product deployments and cultivate long-term client relationships, focusing on expanding Canary's presence within Mid-Market and SMB accounts across the APAC region. This involves partnering with clients to understand their goals, driving value realization, and collaborating with internal teams to inform the product roadmap.
This role involves consultative sales and enterprise account management focused on growing revenue within strategic accounts in the Industrial Vertical through the sale and penetration of First Advantage solutions. Responsibilities include developing strategic account plans, maintaining existing revenue, coordinating service levels, and managing customer relationships across various functions.
The Customer Success Manager will build and maintain strong, long-term client relationships, acting as the primary point of contact to ensure clients achieve meaningful outcomes from WAW services. Responsibilities include monitoring client health metrics, proactively identifying needs, guiding onboarding, and advocating for customers internally to resolve issues.
The Customer Success Manager primarily owns the post-close client onboarding process, ensuring a smooth transition from sales to coaching and setting clear expectations for early success milestones. This role also involves proactive client relationship management focused on retention, monitoring engagement, and intervening early to prevent churn.
The role involves leading the US West & Canada Sales, Customer Success, and Customer Solutions Engineering teams, setting the regional go-to-market strategy, and driving growth through channel partners. Responsibilities also include people management, hiring, and using data to track performance and partner health.
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The Customer Success Engineer will work directly with all users to ensure they maximize platform value by answering technical questions across various communication channels like Intercom, Slack, phone, or email. This role involves technical work requiring an understanding of API documentation, standard SaaS tools, and customer data building blocks, while collaborating cross-functionally with teams like Solutions Architects and Engineering.
The Customer Success Representative acts as the primary point of contact and trusted advisor for faculty at higher education institutions, focusing on understanding their goals to drive product adoption and retention. This role involves partnering with Sales to manage customer pipelines, overseeing implementation processes, and providing consultative guidance and training via virtual meetings.
This strategic leader is responsible for overseeing the Client Partner team, focusing primarily on driving upsell growth, reducing customer churn, and ensuring high customer satisfaction levels. Key duties include leading team development, setting and executing strategic goals (OKRs/KPIs), and owning the end-to-end customer success process from onboarding to renewal.
This executive role leads and unifies global customer support, customer care, and professional services across the entire customer lifecycle, ensuring a high-quality customer experience while maintaining cost discipline. The VP acts as the senior escalation authority and is responsible for defining and executing a multi-year strategy for global operations, driving automation and efficiency.
The manager will ensure ongoing success and value realization for enterprise customers by defining and executing long-term strategies for the Select Customer Success team. This includes hiring, developing, and leading a high-performing team of CSMs while keeping executives informed of progress.
This role is focused on protecting and growing strategic customer accounts ($50K–$500K+ ARR) by driving measurable adoption across Go-To-Market teams and owning the customer journey from onboarding through expansion.
The advisor will assist clients in planning and organizing travel experiences by helping them research destinations, coordinate reservations, and ensure all trip details are accurately arranged. Key duties include developing customized itineraries, evaluating travel options like flights and hotels, confirming reservations, and professionally communicating updates to clients.
The Customer Success Manager will own approximately 100 customer accounts, guiding municipalities and haulers on leveraging digital communication and fleet management software to improve solid waste operations and ensure subscription renewals. This involves consulting on best practices, setting goals based on data, and acting as the voice of the customer internally.
The role involves educating clients, primarily agencies and DTC brands, on creative strategy and operationalizing workflows using the Motion platform to bridge gaps between performance and creative teams. Responsibilities include developing onboarding curricula, hosting training sessions, maintaining client relationships post-onboarding, and identifying strategic opportunities for deeper platform usage.
The Customer Success Specialist will build and maintain strong client relationships post-sale, acting as the primary contact to ensure customers achieve their goals and continuously receive value from the services. This role also involves proactively monitoring customer health, conducting business reviews, and leveraging a sales mindset to identify and support upsell and expansion opportunities.
The specialist guides new customers through onboarding from kickoff to adoption, conducting training and configuration sessions while acting as the primary contact for onboarding-related inquiries. They are also responsible for tracking progress, identifying adoption risks, collecting feedback, and managing a book of pre-existing clients for upselling and renewals.
The role involves making high-volume outbound calls to warm leads to confirm appointments and managing the calendar effectively to ensure client satisfaction. Responsibilities also include maintaining accurate client interaction records and collaborating with sales and operations teams for seamless service delivery.
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The core responsibilities involve managing and nurturing relationships with agency clients, providing strategic insights, and driving the adoption of Adelaide's AU metric across partners. This includes collaborating with Sales and Analytics teams to deliver impactful reports and ensuring seamless campaign execution.
The core responsibilities involve managing customer success in a senior, bilingual capacity. This role requires ensuring clients achieve value from the product or service.
The role involves owning the customer lifecycle from onboarding through conversion to long-term contracts by leading strategy across SEO, content, and AI visibility, and managing day-to-day customer communication. This includes translating performance metrics into business impact and partnering with internal specialists to ensure high-quality execution.
This role is crucial for expanding Adobe's footprint within a focused cohort of the reseller transacted book of business by driving strategic cross-sell and upsell initiatives to maximize Net ARR. The Account Manager will nurture customer relationships, guide solution adoption, conduct extensive account reviews, and manage the opportunity pipeline for products like Acrobat and Acrobat Sign.
The Senior Customer Success Manager will own customer outcomes, ensuring clients maximize value from Cyara's solutions by articulating measurable ROI to stakeholders and negotiating long-term renewals with revenue uplift. This role involves acting as a program manager throughout the customer journey, understanding pain points, building adoption plans, and serving as a technical bridge between various organizational levels.
The Customer Success Manager will proactively engage with clients to help them navigate the platform, optimize workflows, and achieve business objectives by translating financial insights into actionable strategies. Key duties include providing prompt customer support via email and chat, collaborating across departments, and resolving client issues professionally.
The Customer Success Engineer will serve as the primary technical expert on the Cyera Platform, driving customer adoption through onboarding and training, and designing customized use cases based on client needs. They will proactively ensure customers maximize their return on investment, act as a leader for ongoing engagement, and advocate for customer feedback to influence the product roadmap.
The role involves managing a portfolio of SMB customers, acting as a strategic partner to drive adoption, ensure retention, and identify expansion opportunities through regular business reviews and high-impact conversations. The manager will also collaborate cross-functionally with Product and Marketing to influence the roadmap as the voice of the customer.
Establish strong customer relationships by understanding their global audience strategy and localization requirements, tailoring products like translation and dubbing to drive measurable value. Responsibilities also include onboarding customers, providing proactive support, managing content requests across locales, and advocating for customer needs internally.
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The role involves developing and executing go-to-market strategies, driving new business through prospecting, and managing partner onboarding, implementation, and renewals. Responsibilities also include leading cross-functional teams to analyze usage trends and delivering necessary training and knowledge resources.
This role supports Customer Success Managers by acting as a shared technical resource, providing deep expertise across enterprise accounts on platform usage, solution design, and best practices for conversational AI solutions. The specialist will advise on technical topics, serve as an escalation point for complex questions, and help customers optimize their AI deployments.
The representative will assist clients by coordinating personalized service arrangements, including accommodations, activities, and transportation, while confirming reservations and ensuring accuracy of details. Key duties also involve providing professional communication via email and phone, supporting modifications, and maintaining accurate documentation.
The primary responsibility involves proactively contacting un-subscribed customers to gather feedback and manage the winback process, alongside calling customers reporting low-quality ratings in real-time to prevent churn. A key duty is ensuring 100% daily follow-up on all tickets from un-subscribed customers and low-quality ratings.
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