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The Customer Success Manager will support the activation and adoption of the MEG Premium software among clients, ensuring customer satisfaction and maximizing the use of solutions. They will work closely with sales and support teams throughout the entire client lifecycle.
The Customer Success Manager ensures customers achieve measurable business outcomes by acting as a strategic operator to translate audience intelligence into live campaigns, optimize performance, and scale investment. This involves driving platform adoption, acting as a strategic advisor on audience strategy, monitoring customer health, and identifying revenue expansion opportunities.
The role involves managing a portfolio of government clients through their post-sales journey, focusing on onboarding, adoption, renewals, and expansion opportunities while meeting key performance indicators. This includes owning the client engagement process, driving value delivery, and working cross-functionally on internal projects to evolve solutions for public sector needs.
Customer Success Managers partner strategically with clients across the entire lifecycle, independently managing complex, high-value accounts from end-users to C-suite executives. They own the post-sales lifecycle, ensuring customers achieve desired business outcomes while proactively bringing strategic ideas to the table.
The Customer Success Manager will drive projects to grow the digital business in key markets and lead all customer routines, serving as the primary post-sale contact to develop strong customer advocates. This role involves coordinating with internal teams to prioritize digital initiatives and assuming a consultative role for technical issues and new feature introductions.
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This strategic leader is responsible for driving customer value, portfolio retention, and long-term growth across enterprise retail customers by leading and coaching a team of Customer Success Directors, Managers, and Price Strategists. The role involves owning renewal strategy, regional Customer Success strategy alignment, and partnering with Sales and Executive Leadership to ensure successful adoption and expansion of AI-driven pricing solutions.
This role involves leading the strategy and execution of digital customer success and education programs to drive product adoption and customer value realization across the customer base. The manager will oversee customer education initiatives, digital engagement strategy, and product-focused subject matter experts.
As the primary contact for customers after booking, the role involves demonstrating exceptional commitment by finding creative solutions to daily challenges to ensure the best possible customer experience. This includes autonomously informing and advising clients on necessary travel changes, anticipating potential issues, preventing escalations, and resolving complex customer problems through proactive measures.
The Customer Success Associate will support the Contract Automation Customer Success team across all accounts with projects, issue resolution, and deliverables to drive customer value. Key duties include supporting customer onboarding and adoption of the Contract Automation product, contributing to retention goals, and becoming an expert in the Ontra app and Salesforce.
The Customer Success Engineer will serve as the primary technical expert on the Cyera Platform, driving customer adoption through onboarding and training while acting as a trusted advisor to clients at all levels. Responsibilities include designing customized use cases, proactively resolving obstacles, advocating for customer feedback to influence the product roadmap, and conducting Quarterly Business Reviews.
The Customer Success Manager will define and drive the Customer Success strategy to maximize satisfaction and retention, while also leading, training, and motivating a team of CSMs. This role involves managing strategic accounts and building strong relationships with decision-makers.
The Customer Success Manager will be the primary resource for top-tier customers, focusing on successful product adoption and retention through client onboarding, retention efforts, and success planning. Responsibilities include collaborating with customers to maximize platform value, acting as a point of contact for issues, and monitoring customer satisfaction and usage.
The role involves owning the end-to-end Customer Success analytics, including health scoring methodology, renewal forecasting, and portfolio segmentation, while designing and operationalizing playbooks to drive customer outcomes like onboarding and risk intervention.
Key responsibilities include analyzing regional performance metrics, identifying trends and opportunities for improvement, and implementing changes to increase efficiency and achieve business objectives, while also providing mentoring, coaching in post-sales account management, and feedback to team members.
The role involves managing the entire customer adoption lifecycle for named accounts, focusing on onboarding, value realization, expansion, and advocacy. Responsibilities also include leading post-sales technical value-selling, driving feature adoption, and owning program delivery to achieve high-impact customer outcomes with GraphOS.
The Regional Manager will lead and develop a team of Customer Success Managers supporting high-touch, enterprise customers across LATAM, partnering with Sales leadership to define and execute regional strategy aligned with revenue goals. This role involves establishing clear objectives, driving consistent team performance, and ensuring customers realize measurable business impact from their investment.
The Senior Customer Success Manager will act as a trusted advisor, driving adoption and value realization for strategic customers across the Marketing, Social, and Advertising product suite by bridging business objectives and platform capabilities. This involves leading strategic technical relationships, owning the end-to-end adoption lifecycle, coordinating cross-functional teams, and delivering stakeholder-specific enablement.
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The role involves owning the strategic and operational vision for key subscriber journeys from initial contact to closure, focusing on identifying levers for loyalty, satisfaction, and sustainable growth. This includes designing and deploying concrete action plans in collaboration with product, operations, data, and tools teams, while also managing a team of journey experts.
The role involves being the central point of contact for energy industry customers, supporting them daily with the use of Wilken ENER:GY and Wilken P/5W software solutions. Key duties include communication, coordination, providing expert advice on ERP solution usage, and ensuring high customer satisfaction through stable, trusting relationships.
The engineer will serve as a trusted technical advisor, helping customers monitor, diagnose, and optimize HVAC and central plant performance using advanced analytics and the AssetPlanner™ platform. Key duties involve delivering exceptional customer experiences, driving platform adoption, and partnering with customers on optimization strategies to improve efficiency and reliability.
The role involves leading the onboarding and training of independent repair shops on the RepairWise portal and operational processes. Responsibilities also include monitoring key performance metrics like throughput and cycle time to drive efficiency improvements within the partner network.
Customer Success Managers act as trusted advisors to drive product adoption, ensuring customers achieve operational priorities and full business value through frequent reviews and KPI tracking. They serve as the client point-of-contact for engagements, assist with contract renewals, and collaborate cross-functionally to improve processes and act as the voice of the customer.
The Senior Customer Success Manager will manage the entire customer experience, from onboarding through maintenance, while becoming an expert in BlackSky's real-time intelligence products and services. Key duties include serving as the front-line contact for support, prioritizing escalations, and advocating for customer needs internally.
The intern will primarily support the Customer Success team by building and developing user documentation and the Knowledge Base, focusing on creating help-center articles and guides. Additionally, responsibilities include processing support requests via the ticket system and documenting customer feedback for the product team.
The specialist will learn the technical details of SmartSkin's solutions, travel globally to lead client onboarding, implementation, and training, and ensure seamless integration of technical products and services. They will also provide proactive support, generate analytical reports with recommendations, and manage client relationships to drive satisfaction and growth.
This role owns the end-to-end customer lifecycle post-sale, focusing on onboarding, activation, adoption, retention, and expansion to turn customers into successful, long-term partners. The manager will build playbooks, lifecycle journeys, and touchpoints that drive measurable customer outcomes and growth.
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The Customer Success Manager will serve as a key contact for internal teams and district partners, focusing on fostering communication and monitoring account health metrics to support renewal and expansion of enterprise accounts. Responsibilities include leading territory calls, managing at-risk action plans, and collaborating cross-functionally to drive retention and growth.
The agent will manage customer success and support operations, acting as the first point of contact for inquiries via phone, email, and dashboard, while also documenting and automating operational processes. Key duties include troubleshooting account issues, guiding customer onboarding, resolving inquiries efficiently, and reviewing new customer applications.
The primary goal is to ensure customers achieve desired outcomes using subscription-based products like SaaS and cloud services to drive satisfaction, retention, and growth. Key duties include guiding onboarding, providing training, building trust-based relationships, monitoring usage, advocating for customers, managing renewals, and resolving issues.
The Customer Success Manager acts as a key contact for internal teams and district partners, focusing on fostering communication and monitoring enterprise account health metrics to drive renewal and expansion success. Responsibilities include leading Knowledge Share Calls, managing At-Risk Action Plans, and collaborating cross-functionally to evaluate data and mitigate risks.
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