The role involves driving customer satisfaction by resolving technical and procedural queries regarding trading platforms and account processes. You will manage client cases using CRM tools while ensuring compliance with operational workflows and regulatory standards.
You will drive customer satisfaction and resolve technical or procedural queries regarding trading platforms and account processes. Additionally, you will manage cases using CRM tools while ensuring compliance with regulatory standards and operational workflows.
The agent will drive customer satisfaction by resolving technical and procedural queries regarding trading platforms and account processes. They are responsible for maintaining accurate documentation in CRM systems while adhering to regulatory standards and operational workflows.
