The Senior Product Manager will lead the end-to-end lifecycle of absence management solutions, including strategy, roadmap development, and feature execution. They will act as a bridge between clinical, sales, and technology teams to create a cohesive digital experience for customers.
The Senior Product Manager will lead the end-to-end lifecycle of absence management solutions, including strategy, roadmap development, and feature execution. They will act as a bridge between clinical, sales, and technology teams to create a unified digital experience for customers.
The Telehealth Counselor provides brief, solution-focused counseling services via phone or video, including comprehensive assessments and treatment planning. They are responsible for maintaining a full-time caseload, ensuring client safety, and facilitating referrals to long-term treatment or community resources.
The Senior Product Manager will own the end-to-end product lifecycle, including strategy, roadmap development, and feature execution. They will act as a bridge between behavioral health operations, sales, customer success, and technology teams to deliver high-impact solutions.
The Senior Product Manager will own the end-to-end product lifecycle, including strategy, roadmap definition, and execution for behavioral health and absence management solutions. This role acts as a bridge between cross-functional teams to deliver best-in-class solutions that meet user needs and drive business outcomes.
The Account Manager will own and manage a book of business to ensure client satisfaction, retention, and account growth. They will also collaborate cross-functionally to resolve concerns and identify opportunities to sell additional service lines.
The Absence Workforce Analyst monitors real-time call center activity to ensure service level agreements and response times are met. They also coordinate staffing schedules, generate performance reports, and collaborate with leadership to improve operational efficiency.
The Guidance Consultant conducts clinical intakes and provides telephonic support to clients regarding behavioral, emotional, and wellness issues. They are responsible for identifying appropriate resources, maintaining accurate case documentation, and ensuring high-quality service delivery in accordance with departmental protocols.
The counselor will conduct comprehensive assessments, establish treatment plans, and provide solution-focused counseling via telephone or video. They are also responsible for maintaining accurate documentation and facilitating referrals to long-term treatment or community resources.
The Leave & Accommodation Advisor serves as the primary operational point of contact for HR partners, managing leave and accommodation cases while ensuring compliance and service excellence. They analyze claims data to provide actionable insights and collaborate with account management to drive client satisfaction and program optimization.
Provide expert telephonic consultations to Canadian clients to identify and access childcare and eldercare resources. Conduct efficient research to deliver personalized, pre-screened referral packets while maintaining high quality and client satisfaction standards.
The Advisor serves as the primary operational contact for HR partners, managing leave and accommodation matters and ensuring high-quality client experiences. They are responsible for interpreting claims data, leading operational meetings, and leveraging AI to optimize workflows.
Provide telephonic legal guidance and resources to clients on various personal legal issues. Research changing legislation and assist in developing strategies to help individuals resolve legal challenges.
Provide brief, solution-focused telephonic and video counseling services to clients. Conduct comprehensive assessments, establish treatment plans, and facilitate referrals to long-term community resources.
Provide telephonic and chat-based behavioral health support, conducting clinical intakes and assessments to guide clients toward appropriate resources. Develop tailored well-being strategies and maintain detailed documentation of all client interactions within a proprietary database.
Provide telephonic and chat-based behavioral health support, conducting clinical intakes and referring clients to appropriate wellness resources. Develop tailored well-being strategies and maintain accurate documentation of all client interactions.
Provide telephone and chat-based clinical support and assessments to clients regarding behavioral health and emotional well-being. Facilitate appropriate referrals to wellness resources and maintain detailed documentation of all client interactions.
Provide brief, solution-focused telehealth counseling services including comprehensive assessments and treatment planning. Facilitate referrals to long-term treatment and maintain detailed client documentation within the ComPsych system.
Design, implement, and maintain Genesys Cloud CX and Workforce Management solutions to optimize contact center operations. Manage telecommunications vendors, RightFax platforms, and audio/video conferencing tools like Zoom.
Provide direct behavioral health support to clients via telephone and chat through clinical assessments and personalized wellness strategies. Facilitate appropriate referrals to therapists and counselors while maintaining strict medical confidentiality and accurate documentation.
Provide direct behavioral health and wellness support to clients via telephone and chat, conducting clinical intakes and referrals. Develop personalized health strategies using coaching methodologies while maintaining strict medical confidentiality and documentation.
The specialist is responsible for recruiting, contracting, and managing an international network of mental health, legal, and financial providers. They serve as the primary point of contact to ensure service quality, handle billing issues, and maintain provider satisfaction.
Provide direct behavioral health and emotional well-being support to clients via telephone and chat. Conduct clinical intakes, apply coaching methodologies, and facilitate appropriate referrals to ensure continuity of care.
The role involves recruiting, contracting, and managing an international network of mental health and wellness providers. It also serves as the primary point of contact for providers to ensure service quality and resolve operational or billing issues.
Provide direct mental health support via telephone and chat, conducting clinical assessments and referring clients to appropriate wellness resources. Develop personalized health strategies using coaching methodologies while maintaining accurate client documentation in internal databases.
Manage the lifecycle and troubleshooting of international toll-free numbers and connectivity, specifically within the APAC and EU regions. Configure and optimize the Genesys Cloud CX platform while managing communication tool onboarding and offboarding for employees.
Conduct clinical intakes and triage for clients via telephone to refer them to appropriate behavioral health resources. Maintain accurate case documentation and collaborate with internal teams to ensure continuity of care.
Lead and mentor a team of designers while architecting and scaling a comprehensive design system. Serve as a strategic bridge between design, product, and engineering to integrate design thinking into the product development lifecycle.
The Telehealth Counselor conducts comprehensive clinical assessments and establishes solution-focused treatment plans for clients. They are responsible for maintaining a daily caseload, ensuring client safety, and facilitating appropriate referrals to long-term treatment or community resources.
The Business Development Executive will drive new absence sales by targeting prospect companies and managing the full sales cycle, including RFPs and contract negotiations. They will also collaborate with internal teams to ensure successful customer onboarding and maintain strong relationships with brokers and consultants.
Guidance Consultants telephonically address client concerns by conducting clinical intakes and referring clients to appropriate resources like therapists or counselors. They must ensure adherence to departmental protocols and use critical thinking to resolve issues and educate clients about available services.
Guidance Consultants provide direct remote support to clients regarding behavioral, emotional health, family, and wellness issues by conducting clinical intakes and referring them to appropriate resources like therapists or counselors. They must ensure adherence to protocols while using critical thinking to resolve issues and educate clients about available services.
