You will lead system design, task decomposition, and technical direction while leveraging AI agents to build and test software. You are accountable for the full development lifecycle, including security, reliability, and production operations.
Lead the migration and modernization of on-premise infrastructure to a multi-cloud environment while implementing FinOps and SRE disciplines. Ensure high availability, security, and performance of cloud workloads using AI-driven automation and Infrastructure-as-Code.
You will own a frontend domain end-to-end, overseeing its architecture, quality, and production behavior while setting technical direction. You will partner with cross-functional teams to shape solutions and mentor other engineers to raise the overall engineering bar.
You will define the frontend architecture strategy and lead the design system as an engineering platform to ensure high-quality, scalable software delivery. Additionally, you will establish AI-native engineering practices and mentor senior engineers to raise the overall technical bar across the organization.
The Account Representative will manage client relationships and serve as a liaison between customers and internal departments to ensure service satisfaction. They are responsible for resolving client concerns and identifying opportunities to expand service offerings within their assigned book of business.
You will own the end-to-end design, build, and deployment of features while leveraging AI agents to accelerate development and testing. You are responsible for maintaining production services, managing CI/CD pipelines, and ensuring system reliability through proactive monitoring and debugging.
The Senior Account Manager will proactively manage a portfolio of large, complex managed care and behavioral health accounts to ensure customer satisfaction and profitability. They are responsible for retaining and growing the book of business by identifying upsell opportunities and providing strategic project management and communication support.
The Senior Cloud Security Engineer is responsible for securing cloud environments, applications, and AI systems through design, policy as code, and automated guardrails. They will also lead detection, response, and vulnerability management efforts while ensuring compliance with global privacy and security standards.
The Senior Director of Data will own the company's data strategy, analytics, governance, and AI enablement while modernizing legacy infrastructure. They will lead the transition to a modern cloud data platform and build a data science function from the ground up.
You will own CI/CD and infrastructure design across multiple application teams while leveraging AI to build pipelines and automation. Additionally, you will ensure application observability, manage production incidents, and coach engineers on modern DevOps practices.
The Senior DevSecOps Engineer will own CI/CD and infrastructure design across multiple teams, leveraging AI to build pipelines and automation. They are responsible for ensuring high-quality deployment practices, observability, and security while coaching engineers on modern DevOps workflows.
You will lead system design, task decomposition, and technical direction while leveraging AI agents to implement code and automated tests. You are accountable for the full software lifecycle, including production deployment, on-call response, and maintaining high standards for security and reliability.
You will own the product strategy and roadmap for your business unit while leveraging AI to accelerate discovery, requirements drafting, and prototyping. You will also partner closely with engineering, design, and customer-facing teams to deliver digital products that support mental health and absence management.
The Senior Product Manager will own the product strategy and roadmap, integrating AI-native workflows into the product development lifecycle. They will collaborate closely with Engineering and Design teams to transform operational services into digital products while leveraging AI for discovery and data-driven decision-making.
You will own CI/CD and infrastructure design across supported teams while leveraging AI to build pipelines and automation. Additionally, you will ensure application observability, manage production incidents, and coach engineers on modern deployment practices.
The Workforce Manager will lead forecasting, scheduling, and staffing planning for a global, 24/7 multi-channel contact center. They are also responsible for configuring Genesys Cloud settings, overseeing payroll operations, and coaching administrative staff.
The technician will resolve complex Tier 2/3 technical escalations and manage the end-user device lifecycle across Windows and Mac environments. They are also responsible for building automations and knowledge articles to reduce repetitive ticket volume and improve self-service capabilities.
The Senior Clinical Data Analyst leads the development of clinical outcomes and client experience measurement programs by building scorecards and reporting infrastructure. This role analyzes trends across behavioral health measures and collaborates with leadership to drive improvements in service quality and clinical workflows.
The Health & Well-Being Coach will conduct comprehensive client assessments to develop tailored strategies for physical and emotional well-being. They will also facilitate coaching sessions, manage project initiatives, and maintain accurate case documentation while providing expert guidance on available services.
The Telehealth Counselor provides brief, solution-focused counseling services via phone or video, including comprehensive assessments and treatment planning. They are responsible for maintaining a full-time caseload, ensuring client safety, and facilitating referrals to long-term treatment or community resources.
The Account Manager will own and manage a book of business to ensure client satisfaction, retention, and account growth. They will also collaborate cross-functionally to resolve concerns and identify opportunities to sell additional service lines.
The Absence Workforce Analyst monitors real-time call center activity to ensure service level agreements and response times are met. They also coordinate staffing schedules, generate performance reports, and collaborate with leadership to improve operational efficiency.
The Guidance Consultant conducts clinical intakes and provides telephonic support to clients regarding behavioral, emotional, and wellness issues. They are responsible for identifying appropriate resources, maintaining accurate case documentation, and ensuring high-quality service delivery in accordance with departmental protocols.
The counselor will conduct comprehensive assessments, establish treatment plans, and provide solution-focused counseling via telephone or video. They are also responsible for maintaining accurate documentation and facilitating referrals to long-term treatment or community resources.
Provide expert telephonic consultations to Canadian clients to identify and access childcare and eldercare resources. Conduct efficient research to deliver personalized, pre-screened referral packets while maintaining high quality and client satisfaction standards.
Provide telephonic legal guidance and resources to clients on various personal legal issues. Research changing legislation and assist in developing strategies to help individuals resolve legal challenges.
Provide telephonic and chat-based behavioral health support, conducting clinical intakes and referring clients to appropriate wellness resources. Develop tailored well-being strategies and maintain accurate documentation of all client interactions.
Provide telephonic and chat-based behavioral health support, conducting clinical intakes and assessments to guide clients toward appropriate resources. Develop tailored well-being strategies and maintain detailed documentation of all client interactions within a proprietary database.
Design, implement, and maintain Genesys Cloud CX and Workforce Management solutions to optimize contact center operations. Manage telecommunications vendors, RightFax platforms, and audio/video conferencing tools like Zoom.
Provide direct behavioral health and emotional well-being support to clients via telephone and chat. Conduct clinical intakes, apply coaching methodologies, and facilitate appropriate referrals to ensure continuity of care.
Provide direct behavioral health and wellness support to clients via telephone and chat, conducting clinical intakes and referrals. Develop personalized health strategies using coaching methodologies while maintaining strict medical confidentiality and documentation.
The specialist is responsible for recruiting, contracting, and managing an international network of mental health, legal, and financial providers. They serve as the primary point of contact to ensure service quality, handle billing issues, and maintain provider satisfaction.
The role involves recruiting, contracting, and managing an international network of mental health and wellness providers. It also serves as the primary point of contact for providers to ensure service quality and resolve operational or billing issues.
Provide direct mental health support via telephone and chat, conducting clinical assessments and referring clients to appropriate wellness resources. Develop personalized health strategies using coaching methodologies while maintaining accurate client documentation in internal databases.
Conduct clinical intakes and triage for clients via telephone to refer them to appropriate behavioral health resources. Maintain accurate case documentation and collaborate with internal teams to ensure continuity of care.
Guidance Consultants provide direct remote support to clients regarding behavioral, emotional health, family, and wellness issues by conducting clinical intakes and referring them to appropriate resources like therapists or counselors. They must ensure adherence to protocols while using critical thinking to resolve issues and educate clients about available services.
Guidance Consultants telephonically address client concerns by conducting clinical intakes and referring clients to appropriate resources like therapists or counselors. They must ensure adherence to departmental protocols and use critical thinking to resolve issues and educate clients about available services.
