Provide telephonic financial guidance and resources to clients regarding budgeting, debt management, taxes, and retirement planning. Analyze financial information to develop strategies and troubleshoot client concerns in a professional, timely manner.
The Leave and Accommodation Advisor serves as the primary operational point of contact for HR partners, managing leave and accommodation matters for an assigned book of business. They are responsible for driving operational excellence, interpreting claims data, and ensuring compliance with FMLA, ADA, and state leave laws.
The Leave and Accommodation Advisor serves as the primary operational point of contact for HR partners, managing leave and accommodation matters for an assigned book of business. This role involves analyzing claims data, ensuring compliance with leave laws, and leveraging technology and AI to optimize operational performance and client satisfaction.
The Product Marketing Manager will create and manage enablement content, such as battlecards and training decks, to support commercial teams. They will also own the Voice of Customer program, synthesizing market feedback to inform product strategy and sales performance.
The Absence Account Representative serves as a liaison between clients and internal departments to manage absence-related services and ensure client satisfaction. They are responsible for maintaining and growing assigned accounts while providing expert guidance on departmental procedures and tools.
Lead forecasting, scheduling, staffing strategy, and real-time workforce oversight for a global, 24/7, multi-channel contact center. Configure and support Genesys Cloud, oversee payroll operations, partner with IT and operational teams, and coach administrative staff.
Manage a diverse block of customers to ensure successful delivery of mental health and wellness services while maintaining profitability. Build strong relationships with internal partners and customers to drive satisfaction, retention, and upsell opportunities.
Provide telephone and chat-based clinical support to clients by conducting assessments and facilitating appropriate referrals for behavioral health and wellness needs. Maintain accurate documentation of interactions while collaborating with stakeholders to ensure continuity of care and adherence to departmental protocols.
The Account Manager will proactively manage a book of business to ensure customer satisfaction, retention, and growth through upsell opportunities. They are responsible for project management, communication strategy, and resolving client concerns while building strong relationships with business leaders.
You will define and implement the quality strategy, automation architecture, and testing standards across engineering teams. You will also lead the adoption of AI-first development practices while ensuring system reliability and data security.
Conduct clinical intakes and triage client concerns telephonically to provide immediate support and resource referrals. Maintain accurate case documentation and educate clients on available services and eligibility.
The Senior Technical Product Manager will own the end-to-end lifecycle, strategy, and roadmap for API and integration products. They will act as the connective tissue between clinical, operations, sales, and engineering teams to deliver integrated solutions that drive business outcomes.
The Senior Technical Product Manager will own the end-to-end lifecycle, strategy, and roadmap for API and integration products. They will act as the connective tissue between clinical, sales, and technology teams to deliver integrated solutions that drive business outcomes.
The Guidance Consultant will conduct clinical intakes and triage client concerns telephonically to provide immediate support and resource referrals. They are responsible for maintaining accurate case documentation and ensuring service delivery aligns with departmental protocols and quality standards.
The consultant will conduct clinical intakes and triage client concerns telephonically to provide immediate support and appropriate referrals. They are responsible for maintaining accurate documentation and collaborating with internal teams to ensure high-quality service delivery.
You will own the team's quality strategy, including defining verification processes and building robust automation architecture. You are responsible for managing synthetic data, ensuring PHI guardrails, and directing AI-first quality practices to maintain high software standards.
The Director of Business Development will own the APAC new-business target and execute a go-to-market strategy to drive sales across the region. They will manage complex sales processes, including RFPs and contract negotiations, while building relationships with key distribution partners and multinational clients.
Provide direct support to clients via telephone and chat by conducting clinical assessments and developing personalized wellness strategies. Maintain accurate documentation of client interactions while ensuring compliance with departmental protocols and data protection regulations.
The Telehealth Counselor conducts comprehensive clinical assessments and develops solution-focused treatment plans for clients via telephonic or video sessions. They are also responsible for maintaining a full-time caseload, ensuring client safety, and facilitating appropriate referrals to long-term care.
You will own the end-to-end mobile product lifecycle, including architecture, implementation, and production health. You will also set technical direction and partner with cross-functional teams to deliver high-quality, AI-integrated mobile experiences.
Own the product strategy and roadmap for the Databricks-based data platform and its API layer, treating them as products for internal and external consumers. Collaborate with data engineering, legal, and security teams to define data governance, access policies, and developer experience.
You will own the product strategy and roadmap for the Databricks-based data platform and its API layer, treating them as products for internal and external consumers. You will also collaborate with engineering, legal, and security teams to define data access policies and ensure robust developer experiences.
The Account Representative manages a portfolio of customers to ensure satisfaction, retention, and account profitability through proactive relationship building. They are responsible for implementing service delivery, conducting quarterly meetings, and identifying opportunities for upselling and product enhancements.
You will lead system design, task decomposition, and technical direction while leveraging AI agents to build and test software. You are accountable for the full development lifecycle, including security, reliability, and production observability.
The Workforce Manager leads strategic forecasting, scheduling, and staffing planning for a global, 24/7 multi-channel contact center. They also oversee real-time adherence, payroll operations, and the configuration of Genesys Cloud systems to ensure optimal service levels.
You will lead and grow a high-performing engineering organization by setting technical standards, fostering autonomy across multiple teams, and driving delivery outcomes. You are responsible for shaping AI-native engineering practices, ensuring production reliability, and mentoring managers to scale effectively.
You will lead multiple engineering teams by setting technical standards, fostering a high-performance culture, and driving organizational delivery. You are responsible for integrating AI-native development practices and ensuring the reliability and security of behavioral health data systems.
You will define the frontend architecture strategy and lead the design system as an engineering platform to ensure high-quality, scalable software delivery. Additionally, you will establish AI-native engineering practices and mentor senior engineers to raise the overall technical bar across the organization.
You will own a frontend domain end-to-end, overseeing its architecture, quality, and production behavior while setting technical direction. You will partner with cross-functional teams to shape solutions and mentor other engineers to raise the overall engineering bar.
You will own the end-to-end design, build, and deployment of features while leveraging AI agents to accelerate development and testing. You are responsible for maintaining production services, managing CI/CD pipelines, and ensuring system reliability through proactive monitoring and debugging.
