The Senior Account Manager will proactively manage a book of business for large, complex managed care and behavioral health customers. They are responsible for ensuring service delivery, driving customer satisfaction, and identifying opportunities to upsell additional service lines.
Provide brief, solution-focused counseling by phone or video, including comprehensive client assessments, treatment planning, and interventions to address presenting concerns. Maintain a full-time caseload, assess and respond to safety risks, document client contacts, and refer clients to long-term treatment or community resources when appropriate.
The Telehealth Counselor conducts comprehensive clinical assessments and develops solution-focused treatment plans for clients via telephonic or video sessions. They are also responsible for maintaining a full-time caseload, ensuring client safety, and facilitating appropriate referrals to long-term care.
You will own the end-to-end mobile product lifecycle, including architecture, implementation, and production health. You will also set technical direction and partner with cross-functional teams to deliver high-quality, AI-integrated mobile experiences.
Own the product strategy and roadmap for the Databricks-based data platform and its API layer, treating them as products for internal and external consumers. Collaborate with data engineering, legal, and security teams to define data governance, access policies, and developer experience.
You will own the product strategy and roadmap for the Databricks-based data platform and its API layer, treating them as products for internal and external consumers. You will also collaborate with engineering, legal, and security teams to define data access policies and ensure robust developer experiences.
The Workforce Manager will lead forecasting, scheduling, and staffing planning for a global, 24/7 multi-channel contact center. They are also responsible for configuring Genesys Cloud settings, overseeing payroll operations, and managing administrative staff.
The Account Representative manages a portfolio of customers to ensure satisfaction, retention, and account profitability through proactive relationship building. They are responsible for implementing service delivery, conducting quarterly meetings, and identifying opportunities for upselling and product enhancements.
Lead design initiatives for behavioral health and absence management experiences by collaborating with product and engineering teams. Author transformative experience visions and utilize AI tools to streamline research, prototyping, and execution processes.
The Senior Product Designer will lead design initiatives for behavioral health and absence management experiences, collaborating with product and engineering teams. They will own the end-to-end design process, from discovery to execution, while championing user research and AI-integrated workflows.
You will lead system design, task decomposition, and technical direction while leveraging AI agents to build and test software. You are accountable for the full development lifecycle, including security, reliability, and production observability.
The Workforce Manager leads strategic forecasting, scheduling, and staffing planning for a global, 24/7 multi-channel contact center. They also oversee real-time adherence, payroll operations, and the configuration of Genesys Cloud systems to ensure optimal service levels.
The Absence Implementation Expert manages the transition of new accounts by developing implementation plans, coordinating training, and building strong relationships with clients. They act as a liaison between HR professionals and the company to ensure smooth service delivery and compliance with absence policies.
You will lead and grow a high-performing engineering organization by setting technical standards, fostering autonomy across multiple teams, and driving delivery outcomes. You are responsible for shaping AI-native engineering practices, ensuring production reliability, and mentoring managers to scale effectively.
You will lead multiple engineering teams by setting technical standards, fostering a high-performance culture, and driving organizational delivery. You are responsible for integrating AI-native development practices and ensuring the reliability and security of behavioral health data systems.
The Senior Cloud Security Engineer will design and implement security controls across cloud, network, application, and AI systems to protect sensitive behavioral health data. They will own the full security lifecycle, including detection, response, vulnerability management, and the development of security guardrails as code.
You will own a frontend domain end-to-end, overseeing its architecture, quality, and production behavior while setting technical direction. You will partner with cross-functional teams to shape solutions and mentor other engineers to raise the overall engineering bar.
You will define the frontend architecture strategy and lead the design system as an engineering platform to ensure high-quality, scalable software delivery. Additionally, you will establish AI-native engineering practices and mentor senior engineers to raise the overall technical bar across the organization.
You will own the end-to-end design, build, and deployment of features while leveraging AI agents to accelerate development and testing. You are responsible for maintaining production services, managing CI/CD pipelines, and ensuring system reliability through proactive monitoring and debugging.
The Senior Cloud Security Engineer is responsible for securing cloud environments, applications, and AI systems through design, policy as code, and automated guardrails. They will also lead detection, response, and vulnerability management efforts while ensuring compliance with global privacy and security standards.
The Senior Director of Data will own the company's data strategy, analytics, governance, and AI enablement while modernizing legacy infrastructure. They will lead the transition to a modern cloud data platform and build a data science function from the ground up.
You will own CI/CD and infrastructure design across multiple application teams while leveraging AI to build pipelines and automation. Additionally, you will ensure application observability, manage production incidents, and coach engineers on modern DevOps practices.
The Senior DevSecOps Engineer will own CI/CD and infrastructure design across multiple teams, leveraging AI to build pipelines and automation. They are responsible for ensuring high-quality deployment practices, observability, and security while coaching engineers on modern DevOps workflows.
You will lead system design, task decomposition, and technical direction while leveraging AI agents to implement code and automated tests. You are accountable for the full software lifecycle, including production deployment, on-call response, and maintaining high standards for security and reliability.
You will own the product strategy and roadmap for your business unit while leveraging AI to accelerate discovery, requirements drafting, and prototyping. You will also partner closely with engineering, design, and customer-facing teams to deliver digital products that support mental health and absence management.
The Senior Product Manager will own the product strategy and roadmap, integrating AI-native workflows into the product development lifecycle. They will collaborate closely with Engineering and Design teams to transform operational services into digital products while leveraging AI for discovery and data-driven decision-making.
You will own CI/CD and infrastructure design across supported teams while leveraging AI to build pipelines and automation. Additionally, you will ensure application observability, manage production incidents, and coach engineers on modern deployment practices.
The technician will resolve complex Tier 2/3 technical escalations and manage the end-user device lifecycle across Windows and Mac environments. They are also responsible for building automations and knowledge articles to reduce repetitive ticket volume and improve self-service capabilities.
The Telehealth Counselor provides brief, solution-focused counseling services via phone or video, including comprehensive assessments and treatment planning. They are responsible for maintaining a full-time caseload, ensuring client safety, and facilitating referrals to long-term treatment or community resources.
The Account Manager will own and manage a book of business to ensure client satisfaction, retention, and account growth. They will also collaborate cross-functionally to resolve concerns and identify opportunities to sell additional service lines.
The counselor will conduct comprehensive assessments, establish treatment plans, and provide solution-focused counseling via telephone or video. They are also responsible for maintaining accurate documentation and facilitating referrals to long-term treatment or community resources.
Provide telephonic and chat-based behavioral health support, conducting clinical intakes and referring clients to appropriate wellness resources. Develop tailored well-being strategies and maintain accurate documentation of all client interactions.
Design, implement, and maintain Genesys Cloud CX and Workforce Management solutions to optimize contact center operations. Manage telecommunications vendors, RightFax platforms, and audio/video conferencing tools like Zoom.
Conduct clinical intakes and triage for clients via telephone to refer them to appropriate behavioral health resources. Maintain accurate case documentation and collaborate with internal teams to ensure continuity of care.
