Provide on-site and remote technical expertise for optical transport and network management solutions to strategic customers. Act as the primary technical contact for troubleshooting, issue resolution, and the creation of technical documentation.
Direct a team of sales engineers to scale the consumption of Ciena's products and solutions within major GCN accounts. Lead technical engagements, define customer strategy, and collaborate with internal teams to ensure alignment between product development and customer needs.
The Director will lead the development and execution of the global managed services portfolio strategy for telcos and network operators. They will coordinate cross-functional teams to drive go-to-market initiatives and cultivate strategic partnerships to accelerate growth.
The Associate Services Project Manager leads project implementation activities to ensure deliverables, schedules, and financial objectives are met. They also coordinate with various internal stakeholders and manage project risks, communications, and documentation.
The Product Line Manager will own the business performance, strategy, and roadmap for Routing and Switching solutions. They will collaborate across engineering, marketing, and sales teams to translate market requirements into successful product launches and measurable business outcomes.
Drive professional services sales opportunities across the ANZ region by aligning network transformation and modernization solutions with customer requirements. Collaborate with cross-functional teams to develop value propositions, manage pipelines, and achieve assigned sales objectives.
The Global Commodity Manager will develop and implement sourcing strategies for optical components while managing supplier relationships and cost optimization. They are responsible for mitigating supply chain risks and resolving critical shortages to ensure operational continuity.
The Field Services Project Manager will deploy medium to large-scale EF&I projects while managing budgets, schedules, and quality standards. They will also oversee customer communications, risk mitigation, and the coordination of internal stakeholders and vendors.
The Director will lead regional financial planning, budgeting, and forecasting processes while partnering with leadership to drive sustainable growth. They are responsible for delivering actionable financial insights, optimizing margins, and fostering a culture of collaboration and talent development within the finance team.
The Customer Lead Engineer serves as the primary technical interface for assigned customers, managing support cases and driving network reliability. They are responsible for coordinating with internal teams, performing network planning, and creating technical documentation to ensure operational excellence.
The Customer Success Advocate will manage the end-to-end delivery of programs and services while acting as the primary point of contact for customer challenges. They will oversee cross-functional teams to ensure contract commitments are met and proactively identify opportunities for retention and growth.
The technician will deliver Tier 1 technical support and execute advanced network upgrades for US Federal Government customers. They are responsible for drafting network test plans, performing audits, and collaborating with internal teams to drive deployment process improvements.
Lead technical engagements for submarine customer opportunities, including tender management, solution design, and architecture validation. Collaborate with cross-functional teams to deliver technology workshops, proof-of-concepts, and strategic RFx responses.
Lead pre-sales technical engagements for the Interconnects portfolio with hyperscalers and OEM/ODM partners. Drive lab bring-up, interoperability validation, and performance testing while providing technical solution recommendations.
Provide on-site and remote technical support for fiber optic telecommunications equipment while managing trouble tickets with client NOCs. Collaborate with engineering and product teams to validate technical documentation and resolve complex system-level issues.
The Customer Success Advocate is responsible for retaining and growing the customer base by proactively identifying goals and driving business outcomes. They act as a trusted advisor, managing the customer journey and ensuring effective product adoption through data-driven insights and one-to-many solutions.
Serve as the primary technical liaison throughout the customer lifecycle to drive retention and service excellence. Collaborate with internal teams to manage technical escalations, conduct post-mortem reviews, and deliver customer onboarding activities.
Lead technical engagements and solution design for submarine customers, focusing on Open Cable systems and hyperscaler connectivity. Partner with internal teams to influence product evolution and act as a trusted technical advisor for global opportunities.
Lead the installation and commissioning of telecom equipment in Central Office and Service Provider environments. Coordinate field crews and subcontractors while ensuring quality assurance and accurate project documentation.
Lead the development and execution of the managed services portfolio strategy for global telecommunications service providers and carriers. Drive partnership growth, refresh service catalogues, and coordinate cross-functional efforts to accelerate sales within the partner network.
Oversee the development lifecycle of systems solutions, acting as the primary liaison between stakeholders and the development team. Responsibilities include capturing user stories, coordinating with product owners, and implementing performance metrics for Sales Engineering effectiveness.
The role involves delivering post-sales solution engineering, including design, deployment, and network reconfiguration under senior supervision. It also requires collaborating with cross-functional teams to translate network designs into implementation processes and resolve technical issues.
Design and manage robust infrastructure to ensure the reliability and scalability of critical systems. Proactively monitor system health, lead incident management efforts, and automate repetitive tasks to improve operational efficiency.
Define product strategy and multi-year roadmaps for high-speed optical and electrical interconnect technologies. Lead commercialization efforts, establish pricing structures, and serve as the primary interface between engineering, sales, and external technology partners.
The developer will be responsible for creating and managing integrations between enterprise applications using Mulesoft and Oracle SOA platforms. They will also collaborate with team members to develop reusable services and maintain effective communication with business and technical stakeholders.
Develop and implement global semiconductor commodity strategies to optimize technology, quality, supply, and cost. Lead cross-functional collaboration to mitigate supply chain risks and ensure continuity of supply for critical components.
Develop comprehensive solution and feature test plans to validate product capabilities and customer use-cases. Collaborate with software and hardware engineering teams to execute tests, analyze results, and resolve defects in end-to-end networking solutions.
The role involves driving financial transparency and cost optimization across IT and cloud investments through forecasting, variance analysis, and KPI tracking. You will also manage IT contract governance and design executive-ready dashboards to serve as a single source of truth for financial performance.
The Global Process Owner will design, govern, and continuously improve the end-to-end S&OP process across the enterprise. This role ensures alignment between demand forecasting, supply planning, and operational execution to support business growth and transformation objectives.
