Lead, coach, and develop a customer success team while managing performance metrics, strategic accounts, and complex customer escalations. Build scalable processes and playbooks, contribute to broader customer success strategy, lead cross-functional initiatives, and use customer insights to improve outcomes and expand customer value.
Manage a portfolio of customers as their trusted advisor, driving onboarding, platform adoption, engagement, retention, and expanded value. Monitor customer health and account activity, resolve complex issues with internal teams, and share customer insights to support product and process improvements.
The Tech Lead will own the core infrastructure of the enterprise leave management platform, driving architectural decisions and technical initiatives. They will mentor engineering teams, implement identity systems, and partner with leadership to balance platform investment with product priorities.
Design and build training courses, learning paths, and assessments to support product adoption and customer onboarding. Collaborate with product and compliance teams to ensure training content remains accurate and reflects regulatory updates.
The Senior Director will set the strategy and content roadmap for AbsenceSoft University while managing a team to develop training and certification programs. They will also collaborate with internal teams to ensure content accuracy regarding leave and accommodations compliance.
The Project Manager II will lead end-to-end delivery of mid-sized customer implementation projects while serving as the primary point of contact. They are responsible for developing project plans, coordinating cross-functional resources, and proactively managing project risks and health.
The Software Engineer III leads the design and development of complex software systems while driving architectural strategy and technical standards. This role also involves mentoring junior engineers and partnering with product management to align technical solutions with business objectives.
The Director of Product for the Compliance Platform will lead the strategy, roadmap, and execution of the company's regulatory engine. They will manage a team of product managers and domain experts while collaborating with legal, engineering, and go-to-market teams to ensure product accuracy and competitiveness.
The Enterprise Account Executive will manage the full sales cycle for new-logo enterprise accounts, from prospecting and discovery to contract execution. They will collaborate with internal teams to deliver tailored solutions and maintain a robust pipeline to meet revenue targets.
The Sales Enablement Manager will design and execute programs to support go-to-market teams, including onboarding, training, and content management. They will own the sales content repository and analyze performance data to continuously improve sales effectiveness.
The Vice President of Customer Growth will lead the revenue engine by managing renewals, upsells, and cross-sells across the customer portfolio. They are responsible for building and scaling a high-performing team of Account Managers while driving high-stakes negotiations and strategic growth initiatives.
The Vice President of Sales Operations leads the strategy, systems, and processes for the company's go-to-market engine, including forecasting, territory design, and compensation. This executive role partners with leadership to translate company strategy into a scalable sales organization while managing the sales technology stack and analytics.
The Principal Product Manager owns a core product area from strategy through execution, including discovery, roadmap development, and post-launch outcomes. They lead cross-functional teams across engineering, design, and go-to-market to deliver high-quality, data-driven product solutions.
The Regional Sales Director leads and develops a team of Enterprise Account Executives to drive new business growth and ensure consistent revenue goal attainment. This role involves hands-on coaching, pipeline management, and cross-functional collaboration to scale the sales engine and optimize sales strategies.
The Regional Sales Director leads and develops a team of Mid-Market Account Executives to drive new business growth and ensure consistent revenue goal attainment. This role involves hands-on coaching, performance management, and collaboration with cross-functional teams to refine sales strategies and optimize the sales engine.
The Security Analyst will support the Information Security Program through internal audits, compliance initiatives, and daily security analysis. They will collaborate with cross-functional teams to implement security controls and maintain organizational compliance standards.
The VP of Mid Market Sales is responsible for driving revenue growth and market penetration by leading and scaling the sales team. They will collaborate cross-functionally to execute sales strategies and ensure consistent achievement of revenue targets.
Design, develop, and deploy scalable AI and machine learning models to enhance automation and analytics within the leave management platform. Collaborate with cross-functional teams to implement MLOps best practices and ensure ethical AI standards are maintained.
Lead and develop a team of Tier 2 support professionals to ensure timely resolution of customer issues and high service quality. Act as the Incident Manager for customer-impacting issues, coordinating triage, communication, and root cause analysis across departments.
Lead the growth engine by owning the demand generation strategy and managing multi-disciplinary teams to drive ARR pipeline and bookings. Partner with the CMO and Sales leadership to align go-to-market strategies and optimize the marketing technology stack.
Manage a book of business to ensure customer satisfaction, handle renewals, and identify expansion opportunities for a leave management SaaS platform. Serve as the primary contact for commercial conversations and collaborate with internal teams to finalize customer agreements.
Define and own the organization-wide QA strategy, test architecture, and quality standards across all product lines. Architect scalable automation frameworks and lead cross-functional quality initiatives to embed quality into the entire product lifecycle.
Lead and grow the company's presence in the State, Local, and Education (SLED) market through strategic lead generation and account planning. Manage the full sales cycle by communicating the value proposition to executive stakeholders and maintaining accurate activity data in CRM tools.
Manage the full sales cycle for strategic accounts, from prospecting and solution design to negotiation and closing. Build long-term relationships with executive stakeholders and collaborate with internal teams to align solutions with client objectives.
Manage the full end-to-end sales cycle for large-market prospects, from initial prospecting and discovery to negotiation and closing. Collaborate with internal teams to deliver tailored product demonstrations and build long-term relationships with HR and business leaders.
The Talent Acquisition Partner will manage the full-cycle recruitment process, from defining role requirements with hiring managers to onboarding new hires. They are responsible for developing sourcing strategies, maintaining talent pipelines, and driving continuous improvement in recruiting processes.
Manage complex customer cases and drive escalations to resolution as a subject matter expert on the AbsenceSoft platform. Collaborate with Product and Engineering teams to diagnose system issues and document product defects.
Lead the strategic partner ecosystem by recruiting and onboarding high-value tech partners to drive revenue growth. Own the full partner lifecycle, including joint go-to-market strategies and managing an annual revenue quota.
Drive new business revenue by managing the full enterprise sales cycle from prospecting to contract execution. Build long-term relationships with executive stakeholders and collaborate with internal teams to ensure a seamless customer experience.
Manage a portfolio of customers to drive platform adoption, engagement, and retention while serving as their primary advocate. Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless solutions and provide insights for product improvements.
The Senior Manager will lead the development of annual budgets, quarterly forecasts, and long-range financial plans while mentoring the FP&A team. They will also provide critical financial insights to executive leadership and the board to support strategic decision-making and business growth.
Architect, build, and deploy AI-driven systems using LLMs, computer vision, and predictive pipelines. Collaborate with cross-functional teams to integrate AI features into production while ensuring scalability and adherence to responsible AI principles.
The HR Business Partner will serve as a trusted advisor to business leaders, guiding workforce planning, performance management, and organizational effectiveness. They will also design and deliver learning initiatives while leveraging people data to drive HR strategies and employee growth.
