Account Manager

We're looking for an Account Manager to renew and grow customer relationships within an assigned book of business. In this role, you'll focus on ensuring customer satisfaction, managing renewals, and identifying opportunities to expand usage of AbsenceSoft's leave management SaaS platform. You'll serve as a trusted advisor to our clients, designing pricing strategies that align with both customer goals and revenue objectives while collaborating with internal teams to deliver exceptional results.

What you'll do

• Serve as the primary point of contact for commercial conversations, including renewals, upsells, account expansion, pricing, and execution
• Track account activity and maintain accurate records in CRM systems to support proactive pipeline management
• Drive renewal outcomes by demonstrating value and proactively addressing customer needs
• Deliver product training and guidance to drive adoption and customer satisfaction
• Partner with cross-functional teams (i.e. Customer Success, Finance, and Legal) to structure and finalize customer agreements
• Gather and relay customer feedback to inform product and process improvements
• Operate within a highly compliant environment, upholding company controls and security standards

What you'll bring

• Bachelor’s degree in Business or related field, or equivalent experience
• 3+ years of experience in account management, customer success, or a related client-facing role
• Demonstrated SaaS contract negotiation experience, including familiarity with MSAs, auto-renewal terms, and recurring revenue models
• Exceptional communication and relationship-building skills, with a customer-first mindset
• Proven ability to manage competing priorities and meet deadlines in a fast-paced environment
• Proficiency with CRM or account management tools (e.g., Salesforce, HubSpot).
• Highly organized, detail-oriented, and proactive, with a growth mindset
• Familiarity with HR, benefits administration, or compliance solutions a plus

Why join us

AT ABSENCESOFT, WE LEAD WITH OUR VALUES:

Lead with Innovation - We create meaningful change through intelligence, focus and passion. We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving.

Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions.

Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement.

Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger.

WE OFFER:

• Impact that matters. You'll do work that shapes the future of the modern workplace.
• Flexibility and trust. We're remote-first and results driven. You'll have the freedom and flexibility to do your best work, wherever you do it best.
• Growth and development. We believe the best work happens when people are growing. You'll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.
• Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too.
• Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.
• Belonging and balance. We're building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.

We're committed to building a team as diverse as the customers we serve. If your experience doesn't align perfectly with every qualification, we still encourage you to apply – you might be exactly what we're looking for. If this sounds like a fit, apply today, we'd love to meet you!

Compensation: Base salary range for this full-time position is $75,000 - $85,000 annually + bonus/commission + benefits.

Final compensation is determined based on a candidate's relevant experience, skills, education, and geographic location. This position is also eligible for annual bonus.