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Serve as the primary technical contact for assigned customers, analyzing security logs and system data, supporting troubleshooting and requests, and helping manage their security infrastructure. Build strong customer partnerships, coordinate with internal and external stakeholders, advocate for customer needs, and mentor junior analysts.
Manage and grow a portfolio of cosmetic functional and active ingredients by building strong customer relationships, identifying new accounts, negotiating prices and volumes, and meeting agreed sales targets. Analyze market and competitor information, use CRM systems to support customer engagement, manage payment risks, represent the company at industry events, and contribute to sustainability initiatives.
Process and screen member and provider requests through phone, email, fax, and mail, ensuring accurate data entry, eligibility and benefit verification, timely routing, and complete documentation. Provide customer support and clinical review outcome notifications, conduct peer audits, and analyze request data to identify education and process needs.
Lead and develop a multidisciplinary Customer Success team while transforming and scaling the organization’s operating model, customer engagement practices, and performance measures. Drive adoption, customer health, value realization, retention, and customer experience through executive engagement, cross-functional coordination, analytics, and continuous improvement.
Manage customer calls and delinquent or high-risk accounts, advising customers on payment strategies and collections solutions while working to maximize recovery and protect the Bank’s interests. Process transactions and documentation, analyze account data, support collections teams and initiatives, and deliver professional service in accordance with policies and regulations.
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Lead the QA team and establish testing strategies, standards, metrics, and quality gates across software projects. Manage QA resources and tools, drive automation and continuous improvement, and communicate testing progress, risks, and quality concerns to stakeholders.
Lead global VAVE and cost-reduction initiatives, facilitating cross-functional events and coordinating resources to achieve material productivity targets. Develop a pipeline of vetted cost-saving projects and provide expertise on product design, sourcing, and manufacturing impacts on cost.
Review members’ care and ABA treatment plans before, during, and after services to assess medical appropriateness and compliance with clinical standards and regulatory guidelines. Analyze utilization data, coordinate with providers and families, and recommend process or policy improvements to support quality and effective care.
Conduct member outreach, respond to member and provider inquiries, coordinate scheduling, and connect people with health plan and community resources. Support onboarding and administrative care management activities, maintain non-clinical member records, and ensure documentation follows state and regulatory requirements.
Lead customer and partner onboarding and implementation, serving as the primary contact across internal teams and guiding customers through requirements, integrations, training, and operational readiness. Coordinate support tickets and escalations, build customer trust through launch, and contribute to process improvements and team enablement.
Perform mobile preventative maintenance, DOT inspections, diagnostics, and repairs on light-, medium-, and heavy-duty vehicles. Manage service-truck inventory and safety checks, document work and findings, communicate with customers and support teams, and independently organize daily assignments.
Perform mobile preventive maintenance, DOT inspections, diagnostics, and repairs on light-, medium-, and heavy-duty vehicles. Manage service-truck inventory and daily operations, document work and findings, communicate with customers and support teams, and comply with safety and regulatory requirements.
Lead the Payment Integrity disputes and appeals team, managing queue operations, service levels, quality, training, and complex claim escalations. Analyze dispute trends and root causes, improve upstream edits and policies, maintain audit readiness, report performance to leadership, and support provider education and process automation.
Verify, submit, and adjudicate patient billing information; prepare insurance claims; reconcile remittances and accounts receivable; and manage cash flow and deposits. Respond to customer concerns, investigate and correct billing issues, support appeals, maintain compliant records, and coordinate with other departments to resolve accounts promptly.
Develop and execute cross-portfolio, persona-based marketing strategies and multi-channel campaigns to increase awareness and demand for stroke care solutions. Create audience-specific messaging, thought-leadership content, and sales-enablement materials, then measure campaign performance and optimize against goals and budgets.
Manage customer relationships and success plans to drive adoption, measurable business value, retention, and growth across Omnissa solutions. Advise executive stakeholders, lead business reviews, identify risks and expansion opportunities, and coordinate customer needs across internal teams.
Review medical records and assign or validate accurate CPT, HCPCS, and ICD-10 codes, modifiers, and units for professional services, with a focus on neurosurgery and possible orthopedic coverage. Resolve coding inquiries and claim edits, educate providers on coding and documentation, and meet accuracy and productivity standards.
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Lead and develop a regional team of 8–10 Territory Sales Managers, ensuring sales targets, budgets, and compliance standards are met. Analyze market and competitor trends, execute regional growth strategies, coach team members, build customer and key opinion leader relationships, and collaborate across company functions.
Lead the Engineering Management organization for Moss's Energy Division by setting portfolio strategy, regional assignments, resource plans, hiring priorities, and performance goals. Own strategic relationships and governance with Engineers of Record, align internal and external stakeholders, and resolve major commercial and project escalations while remaining accountable for departmental performance.
Support the Enterprise Sales team by following up on inbound leads, tracking and facilitating outreach, and participating in customer calls alongside a Business Development Associate. Develop sales skills, pursue personal development, and build relationships with colleagues across Taylor.
Build and maintain dashboards to analyze full-funnel marketing performance, query and join web and Salesforce pipeline data, and evaluate buyer journeys, attribution, and conversion friction. Use AI tools, scripting, and automation to streamline data workflows and reporting, while partnering with marketing, web, and sales operations teams to maintain accurate tagging and consistent KPIs.
Manage assigned clinical trial sites throughout study start-up, conduct, and close-out, ensuring compliance with protocols, ICH-GCP, regulations, and company procedures. Monitor site performance and data quality, support recruitment and site development, maintain study documentation and systems, and mentor junior CRAs.
Lead, recruit, coach, and develop a geographically distributed team of field-based medical affairs professionals, monitoring performance and ensuring adherence to company policies and regulatory requirements. Coordinate disease-area field plans and related medical affairs projects, oversee expense approvals, and support scientific exchange, insights, congresses, and research initiatives.
Prospect for and close new mid-market customers, owning the sales cycle from outreach and discovery through negotiation while building territory pipeline with channel partners and internal teams. Manage approximately 15–20 existing accounts by driving renewals and expansion, maintaining accurate forecasts and CRM records, and meeting revenue targets.
Lead complex research initiatives from strategy and study design through execution, synthesis, storytelling, and activation of insights. Advise cross-functional partners, establish research standards, and guide researchers through coaching, prioritization, and development.
Lead and coordinate the National Mass Violence Center’s preparedness, response, and recovery activities, including providing consultation and technical assistance to affected communities. Develop and deliver victim-centered, trauma-informed resources and training, collaborate with national and federal partners, and support grant implementation, reporting, and project operations.
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Lead and develop a team of approximately 10 consultants and trainers delivering SurePrep implementations, consulting, and training, while overseeing engagement quality, consistency, capacity, and profitability. Represent customer and delivery needs in cross-functional product discussions, develop training resources, and contribute to strategic initiatives, hiring, and onboarding.
Leads clinical data management across assigned studies and programs, overseeing data strategy, EDC builds, external data integration, data review, reconciliation, database lock readiness, and delivery of inspection-ready data. Directs vendors and cross-functional partners, monitors quality and operational metrics, supports audits and regulatory compliance, and advances CDM processes, technology, and team development.
Maintain routing databases and customer and delivery data, map customer locations, and create, assign, and optimize accurate, cost-effective delivery routes. Produce and distribute routing reports, coordinate with transportation, warehouse, and sales teams, and gather driver feedback to improve routing.
Review and provide accurate medical claim information to support savings optimization, respond to benefit inquiries, and maintain customer service standards. Review provider billing practices for trends and cost-saving opportunities, train claim processors on billing appropriateness and health plan guidelines, test automated code review programs, and coordinate claim adjudication support.
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