Customer Experience Specialist – Travel
Assist clients with booking hotels and travel services while providing accurate recommendations. Manage ongoing client communications and follow-ups to ensure a high level of service.
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Assist clients with booking hotels and travel services while providing accurate recommendations. Manage ongoing client communications and follow-ups to ensure a high level of service.
The travel planner will consult with clients to design personalized holiday itineraries including flights, hotels, and tours. They are also responsible for managing bookings and providing support to clients throughout the travel process.
You will be responsible for quoting, booking, and invoicing cruise packages while delivering outstanding service to customers. Additionally, you must achieve monthly sales targets and KPIs through effective upselling and cross-selling techniques.
The Senior Corporate Travel Advisor is responsible for managing comprehensive domestic and international travel arrangements while ensuring compliance with client policies. They provide first-level support for customer service and technical issues while maintaining professional relationships with travelers and internal teams.
Curate custom international and regional travel itineraries including cruises, cultural tours, and heritage escapes. Provide expert guidance on destinations and accommodations while building lasting relationships through exceptional service.
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Curate custom itineraries for international and regional travel, including cruises, cultural tours, and heritage escapes. Provide expert guidance on destinations and accommodations while building lasting relationships through exceptional service.
Curate custom itineraries for international and regional travel, including cruises, cultural tours, and heritage escapes. Provide expert guidance on destinations and accommodations while building lasting relationships through exceptional service.
Curate custom international travel itineraries including cruises, cultural tours, and heritage escapes. Provide expert guidance on destinations and accommodations while building lasting relationships with clients.
Consult with clients to understand their travel needs and provide personalized recommendations for destinations and activities. Manage travel bookings and provide exceptional customer service throughout the entire travel process.
Consult with clients to understand their travel needs and manage travel arrangements including flights, cruises, and accommodations. Provide exceptional customer service while staying updated on travel trends and safety protocols.
Provide white-glove, personalized emergency travel support for VIP and C-Suite clients during after-hours, weekends, and holidays. Manage complex domestic and international travel bookings, including air, hotel, and ground transportation, while ensuring seamless itinerary changes and high-level client satisfaction.
The Travel Program Administrator provides dedicated support for corporate travel clients by managing day-to-day inquiries and maintaining travel program administration. They also collaborate with sourcing teams to manage supplier agreements, analyze performance reporting, and ensure traveler safety.
Teach in-person NCLEX preparation sessions at various locations and facilitate student learning through the Kaplan Learning Integrated Coaching program. Maintain high energy levels to engage students while managing classroom dynamics and attending faculty development meetings.
The instructor will facilitate learning and NCLEX preparation strategies for nursing students while maintaining high energy and engagement. Responsibilities also include classroom management and attending faculty meetings and professional development workshops.
Teach in-person NCLEX preparation sessions at various locations and facilitate student learning through the virtual Kaplan Learning Integrated Coaching program. Maintain high energy levels, manage classrooms effectively, and attend faculty meetings and professional development workshops.
The instructor will travel to various locations to teach in-person NCLEX preparation sessions and facilitate student learning. Additionally, they will provide individualized student guidance through the virtual Kaplan Learning Integrated Coaching program.
The Field Applications Scientist provides scientific and technical support for flow cytometry instruments and integrated systems to ensure customer satisfaction. They are responsible for driving financial targets within their territory and leading on-site customer training and solution deployment.
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The Manager, Travel Research & Analysis leads the investigation and resolution of complex customer issues, travel technology defects, and operational breakdowns. This role involves performing root cause analysis, mentoring research analysts, and collaborating with cross-functional teams to improve customer experience.
The Business Analyst investigates travel booking issues, operational discrepancies, and platform defects to identify root causes and implement corrective actions. They collaborate cross-functionally with Product, Technology, and Operations teams to improve platform performance and customer satisfaction.
The Director will lead Subject Matter Expert teams to drive operational excellence, technical standardization, and scalable training frameworks across data centers and warehouses. They are responsible for managing complex technical builds, ensuring compliance with standard work instructions, and achieving annual profit and efficiency goals.
The Business Analyst investigates complex travel booking issues, operational discrepancies, and platform defects to identify root causes and corrective actions. They collaborate cross-functionally to improve platform performance, document business requirements, and support operational teams.
The Travel Consultant III manages travel reservations for clients while ensuring compliance with travel policies and industry regulations. They provide expert consultation on international routing, fare pricing, and itinerary planning to improve the client's travel experience.
The Field Applications Scientist provides scientific and technical support for flow cytometry hardware and software to customers within an assigned territory. They are responsible for driving financial targets, conducting product demonstrations, and ensuring high levels of customer satisfaction through effective training and support.
The Senior Programs Manager will lead growth strategies, drive new account development, and ensure contractual compliance and profitability. They are responsible for managing customer experiences, directing capital expenditure, and fostering a Lean culture focused on continuous process improvement.
The lead travel counselor provides frontline support, guides the team on policy and ticketing, and ensures customer contracted SLAs are achieved. They are also responsible for quality monitoring, resolving complex travel disruptions, and conducting coaching sessions.
The Senior Data Center Programs Manager will lead growth strategies and drive new account development while ensuring contractual compliance and operational efficiency. They are responsible for managing capital expenditures, account-driven initiatives, and maintaining a Lean culture across client engagements.
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Plan and book personalized domestic and international vacations while providing exceptional service to members and non-members. Build long-term client relationships and identify opportunities to upsell travel products to meet performance goals.
The Travel Expert is responsible for providing high-quality service to consumer travel clients to build long-term relationships and a repeat customer base. They will sell preferred supplier products, manage travel documentation, and assist in resolving client complaints.
Search for and confirm travel reservations, advise clients on travel policies, and handle requests involving regulations such as DOT, TSA, passports, and visas. Provide information on fares, exchange costs, and penalties, while identifying opportunities to improve operational processes and client relationships.
The consultant will support the Audience and Market Insights unit by analyzing global data, identifying key insights, and facilitating insights-to-action workshops. Additionally, the role involves providing backup support for research scripting, programming, and data processing using platforms like Qualtrics.
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