Lead and develop a team of Support Specialists to deliver a world-class customer experience through coaching and accountability. Manage escalations, analyze support data for trends, and collaborate with product teams to resolve customer issues.
Remote Support Specialist Jobs (4,581)
Search = support
Act as the first line of support by answering user questions via phone, text, and email. Mediate between users and internal product and tech teams to ensure an exceptional customer experience.
Provide technical support for the Onfido product suite by investigating, debugging, and resolving customer issues. Collaborate with product and developer teams to identify recurrent trends and improve the product roadmap and documentation.
Project Support Assistant
General Dynamics Information Technology
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Full Time
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2 Days Ago
General Dynamics Information Technology
Provides administrative and logistical support for contracts within the Peer Review and Science Management business area. Responsibilities include monitoring project databases, coordinating meeting logistics, and assisting with document production and compliance.
Provide first-level technical and software support to clients, diagnosing and resolving issues related to software and IT environments. Responsibilities include performing remote installations and optimizing business processes using artificial intelligence.
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Provide high-level technical support to enterprise customers via email and remote access to resolve integration issues. Collaborate with QA, Operations, and Development teams to improve products and participate in rotating on-call coverage.
Provide high-level technical support for premium customers by troubleshooting Ping Identity solutions and leading escalation calls. Collaborate with global teams using Intelligent Swarming to resolve complex issues and contribute to knowledge base articles.
The specialist serves as the primary contact for accounts and sales to ensure smooth ordering and reporting of oncology test results. They are responsible for resolving customer inquiries, managing missing information to meet turnaround times, and handling escalated issues.
Provide world-class support via email and chat to website security customers by activating and troubleshooting WAF, monitoring, and backup services. Perform incident response tasks and provide recommendations for malware prevention and DDoS mitigation.
Lead and mentor a global team of Solutions Support Engineers to resolve complex technical issues and provide a high-quality customer experience. Collaborate with Product Management and Engineering teams to improve product features and scale support through automation.
![Innovia Consulting, Inc. is hiring for remote Senior Application Consultant [Support] - Operations Focused](/assets/4448cc59-0f0f-4779-be73-81c73297cd92.png){kind=small}
Senior Application Consultant [Support] - Operations Focused
Innovia Consulting, Inc.
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Full Time
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2 Days Ago
Innovia Consulting, Inc.
Lead the support lifecycle for Microsoft Dynamics Business Central by analyzing business requirements and configuring the application to meet customer needs. This includes conducting gap analysis, creating design specifications, and providing technical leadership and training to clients.
Diagnose and resolve complex technical issues related to QAD and Progress products, including installations, upgrades, and database optimization. Collaborate with cross-functional teams to maintain documentation and provide 24/7 global support through shift rotations.
Manager of Geospatial Training & Support
DUNCAN PARNELL INC
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Full Time
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2 Days Ago
DUNCAN PARNELL INC
Lead the Geospatial Support, Training, Professional Services, and Technology Enablement division to improve customer experience and workflow adoption. Develop scalable and financially successful service offerings while managing a multi-disciplinary technical team.
Manager of Geospatial Training & Support
DUNCAN PARNELL INC
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Full Time
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2 Days Ago
DUNCAN PARNELL INC
Lead the Geospatial Support, Training, Professional Services, and Technology Enablement division to improve customer experience and workflow adoption. Develop scalable, financially successful service offerings and oversee the integration of the Trimble ecosystem for customers.
Provide inbound customer support and resolve technical issues related to hardware, software, and client products. Track and document information in databases while offering additional products and services to customers.
Provide pre and post-sales technical support to broadband service providers by diagnosing and resolving complex network issues. Collaborate with Engineering and Marketing teams to report product bugs and develop automation tools and documentation.
Provide high-level technical support to medical teams in the operating room for joint replacement products. Combine technical expertise with commercial support to drive product value and maintain client relationships.
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Provide technical support to clients during the integration process and ensure quality control through testing. Maintain integration FAQs and documentation while supporting general system operations.
Serve as the primary technical support resource for PACS/RIS and healthcare IT systems, resolving escalated incidents and maintaining high service quality. Collaborate with cross-functional teams to implement technical solutions, perform system updates, and provide training to customers.
Work From Home - Client Support Manager
Global Elite Empire Consultants
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Full Time
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2 Days Ago
Global Elite Empire Consultants
Conduct virtual consultations to assess client needs and provide appropriate solutions. Maintain long-term client relationships through periodic check-ins and handle related administrative tasks.
Provide technical support to internal and external users for Salesforce and various SaaS applications. Manage data reconciliations, resolve system discrepancies, and maintain technical documentation.
Technical Support Engineer (L1/Frontline Support), APAC
Databento
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Full Time
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2 Days Ago
Databento
Act as the first point of contact for APAC customers to resolve API, onboarding, and billing issues. Escalate complex technical problems to senior engineering teams and contribute to developer documentation and community growth.
Act as the first point of contact for EU customers to resolve API, onboarding, and billing issues. Escalate complex technical problems to senior engineering teams and contribute to developer documentation and community growth.
Act as the primary point of contact for investors and founders, resolving complex support and compliance tickets to ensure high customer satisfaction. Identify root causes of issues to build automation, content, and AI-first toolkits that reduce overall ticket volume.
Lead a global 24/7 support team to ensure the quality and timeliness of live esports data flows. Focus on people management, operational process improvement, and managing high-priority customer escalations.
Act as the voice of RiseGuide by responding to user queries via email, chat, and eventually phone calls. Improve support processes by updating macros and testing new tools to enhance service efficiency.
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Independently diagnose and resolve complex application, database, and integration issues within production WMS and logistics environments. Act as the technical bridge between frontline support and engineering while mentoring junior team members.
Customer Support Specialist - Digital Experience
Who Gives A Crap
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Full Time
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2 Days Ago
Who Gives A Crap
Design and optimize digital customer journeys by leveraging technology and automation to reduce friction. Collaborate cross-functionally to implement AI tooling and re-engineer processes within the tech stack to improve efficiency.
Provide after-hours revenue management support by handling pricing updates and urgent partner inquiries. Execute and validate user acceptance testing for new AI-powered tools and workflows to ensure business alignment.
Act as the first point of contact for customers regarding IT and business application questions for Unit4 ERP. Investigate application defects, handle escalations, and collaborate with R&D to resolve complex technical issues.
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