Browse and apply for latest Remote Support Engineer Jobs and work remotely as a Support Specialist for Manager, Senior, Mid-Senior and Junior roles full-time, part-time,contract or freelance. Work from home or any place around the world.
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Configure, monitor, and troubleshoot network infrastructure, security tools, and Azure and AWS networking solutions; lead complex incident response, outage bridges, and root cause analysis. Own network infrastructure projects from design through implementation and handover, maintain documentation, and mentor junior team members.
Respond to customer inquiries about orders, deliveries, and returns, resolve payment cases through PayPal, Klarna, and Shopify Payments, and manage customer reviews on platforms such as Trustpilot. Help onboard student employees and part-time staff, answer day-to-day team questions, and support effective collaboration during busy periods.
Troubleshoot and resolve customer issues involving VoIP, SIP signaling, RTP, call flow, and voice service quality using logs and diagnostic tools. Document and track cases, escalate defects, contribute to support documentation, and collaborate with teammates to improve customer support and product knowledge.
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Manage assigned customer service contracts and relationships, ensuring service delivery meets contractual scope and service-level agreements while resolving customer concerns and coordinating subcontractors and vendors. Oversee renewals, contract changes, reporting, service improvements, customer support plans, and revenue growth and forecasting.
Assist with daily support activities, respond to routine client inquiries, and organize information and documentation. Coordinate basic follow-ups, collaborate with team members on assigned tasks, and follow company processes and guidelines.
Troubleshoot and resolve hardware, software, broadband, video, and phone service issues for residential and small business customers, documenting support interactions and managing tickets. Monitor outages and maintenance events, identify root causes, escalate unresolved issues, and support internal network operations while working scheduled shifts.
Resolve customer billing inquiries from first response through resolution, including invoice questions, plan changes, refunds, credits, cancellations, and failed payments. Maintain accurate billing records in Stripe, reconcile data across systems, troubleshoot related technical issues, and improve billing processes through documentation and appropriate automation.
Lead daily Level 2 Support and Field Dispatch operations, coordinating priorities, workloads, ticket escalations, and collaboration across teams and markets. Improve and standardize Jira ICSM workflows, monitor operational performance, and drive Lean, automation, and other scalable efficiency initiatives.
The specialist will provide proactive and preventive support for NetApp systems, including managing customer tickets and system alerts. They will also serve as a technical advisor, ensuring operational continuity while collaborating with internal teams and customers.
You will assess client needs, teach available options, and maintain ongoing relationships after the initial meeting. Additionally, you are responsible for administrative tasks including note-taking, appointment scheduling, and CRM maintenance.
Assess client needs, explain available options, and maintain client relationships after initial meetings. Complete administrative tasks, including notes, appointment scheduling, and keeping CRM records up to date.
Assess client needs, explain available options, and maintain relationships after initial meetings. Document interactions, schedule appointments, and keep CRM records up to date.
Assess clients' needs, explain available options, and maintain relationships after initial meetings. Document interactions, schedule appointments, and keep CRM records up to date.
Assess client needs, explain available options, and maintain client relationships after initial meetings. Complete administrative tasks, including recording notes, scheduling appointments, and keeping CRM records up to date.
Assess client needs, explain available options, and maintain client relationships after initial meetings. Keep accurate notes, manage appointments, and maintain CRM records.
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You will assess client needs, provide options, and maintain ongoing relationships after the initial meeting. Additionally, you are responsible for administrative tasks including note-taking, appointment scheduling, and maintaining CRM hygiene.
You will assess client needs, provide options, and maintain ongoing relationships with members. Additionally, you are responsible for administrative tasks including note-taking, appointment scheduling, and maintaining CRM hygiene.
You will assess policyholder needs, teach available options, and maintain ongoing relationships with clients. Additionally, you are responsible for administrative tasks including note-taking, scheduling appointments, and maintaining CRM hygiene.
The Senior Acquisition Support Specialist will lead complex federal procurements and advise government stakeholders on acquisition strategies and risks. They are responsible for developing procurement documentation, managing source selections, and ensuring compliance with federal regulations throughout the acquisition lifecycle.
Provide first-line technical support to healthcare clients by handling calls and emails, troubleshooting SaaS issues, and tracking tickets through resolution. Coordinate with internal teams, explain root causes to clients, escalate recurring or unresolved problems, and report ticket trends and customer experience recommendations to leadership and product teams.
You will provide functional support for SAP S/4HANA Order Management and Sales & Distribution processes while managing incidents and service requests. Additionally, you will troubleshoot production issues and coordinate with cross-functional teams to ensure business continuity and system enhancements.
The Talent Support Specialist will manage interview scheduling, coordinate candidate availability, and provide professional support to candidates. They will also assist the Talent Team with recruitment administration, CRM record maintenance, and ad-hoc projects.
The Support Engineer will perform first-level technical support for customer-facing solutions and manage inbound requests through to resolution. They are responsible for assessing symptoms to identify root causes and providing functional training or guidance to customers.
The L3 Support Engineer is responsible for the hands-on implementation, configuration, and deployment of complex Microsoft Azure cloud solutions and related infrastructure. The role also involves designing technical architectures, authoring statements of work, and providing senior technical leadership and mentorship to the professional services team.
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The Support Engineer will perform first-level technical support for customer-facing solutions by responding to queries and resolving incidents. They are responsible for managing inbound requests, identifying root causes, and providing functional training to customers.
The role involves preparing detailed construction take-offs, Bills of Quantities, and tender programmes to support estimating activities. You will also manage subcontractor enquiry packages and perform detailed cost comparisons to assist the estimating team.
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