Lead and mentor a team of Customer Success Managers to drive adoption and value realization for enterprise and MSSP customers. Manage strategic executive relationships and develop operational playbooks to improve retention and expansion.
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Search = Senior Customer Success Manager
Manage a portfolio of complex B2B SaaS accounts to drive retention, renewal, and revenue growth through strategic success plans. Act as the primary client advocate and lead internal initiatives to optimize Customer Success playbooks and processes.
Lead the complete post-sale customer lifecycle, including onboarding, adoption, and renewals for a cloud cost transparency platform. Act as a trusted advisor and the voice of the customer to drive product enhancements and resolve support issues.
Manage a portfolio of mid-market and enterprise accounts to drive adoption, renewal, and expansion of the Spekit platform. Act as a strategic advisor to C-level stakeholders and collaborate internally to align product development with customer feedback.
Manage a portfolio of customers through the entire lifecycle to ensure successful delivery, adoption, and retention of technology solutions. Leverage AI tools to scale executive communications, synthesize data for QBRs, and drive account expansion and renewals.
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Lead the onboarding and rollout of Coder's platform for engineering teams to ensure measurable outcomes and adoption. Manage the full customer lifecycle from implementation through renewal, while identifying expansion opportunities and collaborating with Product and Sales teams.
Lead a portfolio of strategic healthcare clients from post-sale through long-term growth, focusing on implementation, adoption, and retention. Act as a strategic advisor and internal quarterback to align product, care, and operations to deliver measurable business outcomes.
Manage and grow a portfolio of post-onboarding automotive repair shops, focusing on proactive retention and reducing churn. Protect recurring revenue and drive expansion opportunities through strategic partnership with high-value customers and multi-shop operators.
Drive full value realization of the Segment platform by developing strategic roadmaps for product adoption and customer satisfaction. Act as a trusted advisor to executive leadership to ensure customer retention and identify account growth opportunities.
Manage day-to-day relationships with strategic business customers to ensure they maximize the value of the Duffel platform. Collaborate with Product and Engineering teams to influence the roadmap based on customer performance and needs.
Manage the post-sale relationship for utility customers, ensuring successful hardware installation and ongoing product adoption. Drive account health, customer satisfaction, and expansion opportunities while partnering with internal operations and product teams.
The Senior Customer Success Manager will own the end-to-end lifecycle of strategic e-commerce accounts, focusing on renewals, expansion, and driving net revenue retention. They will build strategic account plans, lead commercial negotiations, and serve as a trusted advisor to executive-level stakeholders.
The Senior Customer Success Manager will drive value and growth for enterprise clients by acting as a strategic advisor and implementing effective SMS marketing strategies. They will collaborate cross-functionally to ensure product adoption, retention, and the delivery of seamless customer solutions.
The Senior Customer Success Manager will manage enterprise accounts, explain technical solutions, and build strong relationships with senior-level executives. They are responsible for developing business cases and ensuring successful deployments while maintaining a focus on improving the overall customer experience.
The Senior Customer Success Manager will manage a portfolio of commercial customers, coaching them throughout their lifecycle to ensure successful adoption of Kong's API and microservices solutions. They will collaborate with sales and product teams to innovate tooling and processes while driving customer value and growth.
The Senior Customer Success Manager will manage strategic accounts, drive customer outcomes, and execute success plans to foster growth. They will act as the voice of the customer, providing product feedback and ensuring successful adoption of the OutSystems platform.
The Senior Customer Success Manager drives product adoption, value realization, and retention across a complex customer portfolio. They proactively manage customer health, lead onboarding, and influence product strategy through data-driven insights and executive-level engagement.
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Senior Customer Success Manager 159 APPLICANTS
Sourcedirect Talent
·
Full Time
·
12 Weeks Ago
Sourcedirect Talent
The Senior Customer Success Manager will drive product adoption, value realization, and retention by building strong relationships with key stakeholders. They are responsible for managing the post-sale lifecycle, including executing success plans and overseeing the renewal process.
The Senior Customer Success Manager is responsible for managing a portfolio of 40-50 accounts to ensure health, adoption, and renewal. They will act as the primary point of contact, conducting business reviews and collaborating with internal teams to drive customer value and expansion.
The role involves managing the entire customer adoption lifecycle for named accounts, focusing on onboarding, value realization, expansion, and advocacy. Responsibilities also include leading post-sales technical value-selling, driving feature adoption, and owning program delivery to achieve high-impact customer outcomes with GraphOS.
The Senior Customer Success Manager will manage the entire customer experience, from onboarding through maintenance, while becoming an expert in BlackSky's real-time intelligence products and services. Key duties include serving as the front-line contact for support, prioritizing escalations, and advocating for customer needs internally.
The Customer Success Manager will own and manage a portfolio of customer accounts, acting as a trusted advisor throughout their journey from onboarding to renewal to ensure they achieve desired business outcomes. Key duties include leading onboarding, tracking success metrics, identifying expansion opportunities, and proactively mitigating churn risks.
The Senior Customer Success Manager is responsible for ensuring customers realize the full value of Proofpoint's products and services, maximizing renewals and add-on transactions. This role involves guiding customers through their journey, creating Customer Success Plans, and advocating for customer needs within the organization.
Manage the adoption, expansion, retention, and overall post-implementation experience for a portfolio of customers. Conduct check-in meetings and business reviews to align on objectives and business outcomes.
As a Senior Enterprise Customer Success Manager, you will manage large Enterprise accounts, building strong relationships and serving as a trusted advisor. You will ensure customer satisfaction by understanding their business objectives and collaborating with internal teams for successful platform adoption and usage.
The Senior Customer Success Manager will manage large Enterprise accounts, building strong relationships and serving as a trusted advisor to optimize the use of the MicroStrategy platform. Responsibilities include customer onboarding, account management, financial management, and ensuring customer satisfaction and retention.
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As a Senior Enterprise Customer Success Manager, you will manage large Enterprise accounts, building strong relationships and serving as a trusted advisor. You will ensure customer satisfaction by understanding their business objectives and collaborating with internal teams for successful platform adoption.
As a Senior Enterprise Customer Success Manager, you will manage large Enterprise accounts, building strong relationships and serving as a trusted advisor. You will ensure customer satisfaction by understanding their business objectives and collaborating with internal teams for successful platform adoption and usage.
As a Senior Enterprise Customer Success Manager, you will manage large Enterprise accounts, building strong relationships and serving as a trusted advisor. You will ensure customer satisfaction by understanding their business objectives and collaborating with internal teams for successful platform adoption and usage.
As a Senior Enterprise Customer Success Manager, you will manage large Enterprise accounts, building strong relationships and serving as a trusted advisor. You will ensure customer satisfaction by understanding their business objectives and collaborating with internal teams for successful platform adoption and usage.
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