Manage complex customer cases and drive escalations to resolution as a subject matter expert on the AbsenceSoft platform. Collaborate with Product and Engineering teams to diagnose system issues and document product defects.
Remote Customer Support Jobs (1,262)
Search = customer support
Provide support to Swedish-speaking customers via phone and email across various service platforms. Identify complex issues and escalate them to supervisors while working within an international team.
Customer Support Analyst - Level I & II
RayTek Federal Corporation
·
Full Time
·
9 Weeks Ago
RayTek Federal Corporation
Serve as the primary point of contact for DoD end users via phone and chat to provide technical and functional support for the Defense Travel System. Triage incoming requests and route unresolved issues to specialized departments such as Finance or Technical Support.
Provide pre and post-sales technical support to broadband service providers by diagnosing and resolving complex network issues. Collaborate with Engineering and Marketing teams to report product bugs and develop automation tools and documentation.
Manage the customer support inbox by triaging tickets and communicating resolutions in plain language. Investigate technical bugs end-to-end, reproducing issues and coordinating with engineering for code fixes.
New "customer support" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
Serve as the primary point of contact for clients to coordinate travel arrangements, including accommodations, cruises, and transportation. Monitor reservation details and provide timely updates via phone, email, and online channels to ensure seamless travel experiences.
Lead a team of 10-20 technical support engineers to resolve complex SaaS product escalations and maintain SLAs. Act as a critical liaison between Support, Product, and Engineering teams to drive product readiness and operational excellence.
Provide remote technical support and consultation to customers and internal teams to resolve software and system issues. Manage incident logging, documentation in the knowledge base, and escalation of complex problems to higher-level support teams.
Act as the primary point of contact for partners, handling inquiries across all service channels regarding memberships, orders, and products. Maintain data quality within the HubSpot CRM and proactively identify opportunities to optimize daily business processes and self-service tools.
Senior Customer Support Engineer (m/f/d) - Lisbon
ClearOps GmbH
·
Full Time
·
10 Weeks Ago
ClearOps GmbH
Own complex technical support cases and collaborate with Product and Engineering teams to resolve customer pain points. Optimize support workflows and maintain internal and external knowledge bases to improve the overall customer experience.
Lead the customer support function by managing tickets, escalations, and billing while guiding a team of ICs and contractors. Focus on scaling the support organization through AI implementation, self-serve workflows, and operational system improvements.
Drive Managed Services opportunity development and pre-sales activities to build the business pipeline. Design and own ITIL-aligned service management processes and produce associated process artifacts and workflows.
Manage multi-channel customer inquiries via phone, chat, and email while applying policy and managing complex interactions. Execute back-office operational tasks including claims administration and maintaining audit-ready documentation.
Customer Support Representative (Part-time)
Embrace Software Inc.
·
Full Time
·
10 Weeks Ago
Embrace Software Inc.
Provide high-quality customer support via phone, email, and chat to resolve routine product issues and inquiries. Maintain customer satisfaction by following defined processes and contributing to the internal knowledge base.
The Customer Support Specialist will provide support for Fluke Reliability software applications to end users through various communication channels. They will work in a team environment to deliver exceptional support while documenting issues clearly.
Manage multi-channel customer inquiries via phone, chat, and email while applying policy and managing complex cases. Execute back-office administrative tasks including claims administration and triage to maintain operational productivity.
Respond to customer inquiries via telephone, email, and chat in German while adhering to company standards. Resolve issues effectively, document interactions in the CRM, and escalate complex cases to senior personnel.
New "customer support" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
The specialist will manage client inquiries via email, phone, and messaging to assist with travel bookings, changes, and cancellations. They are also responsible for providing destination information and ensuring overall client satisfaction throughout their journey.
The specialist will manage client inquiries via email, phone, and messaging to assist with travel bookings, changes, and cancellations. They are also responsible for providing destination information and following up to ensure client satisfaction.
The specialist will manage client inquiries via email, phone, and messaging to assist with travel bookings, changes, and cancellations. They are also responsible for providing destination information and following up to ensure client satisfaction.
Respond to client inquiries via email, phone, and messaging to assist with travel bookings, changes, and cancellations. Provide accurate destination information and follow up with clients to ensure trip satisfaction.
Respond to client inquiries via email, phone, and messaging to assist with travel bookings, changes, and cancellations. Provide accurate destination information and follow up with clients to ensure trip satisfaction.
The specialist will manage client inquiries via email, phone, and messaging to assist with travel bookings, changes, and cancellations. They are also responsible for providing destination information and ensuring overall client satisfaction throughout their journey.
Respond to client inquiries via email, phone, and messaging to assist with travel bookings, changes, and cancellations. Provide accurate destination information and follow up with clients to ensure trip satisfaction.
The specialist will manage client inquiries via email, phone, and messaging to assist with travel bookings, changes, and cancellations. They are also responsible for providing destination information and ensuring overall client satisfaction throughout their journey.
The specialist will manage client inquiries via email, phone, and messaging to assist with travel bookings, changes, and cancellations. They are also responsible for providing destination information and ensuring overall client satisfaction throughout their journey.
New "customer support" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
Act as the initial technical contact for customer issues, focusing on rapid triage and resolution of complex distributed systems problems. Ensure SLA adherence and provide technical expertise during customer conference calls and escalations.
Customer Support / Call Center Agent (US Market)
Sauti Contact Center
·
Full Time
·
11 Weeks Ago
Sauti Contact Center
The agent will make professional outbound calls to the US market to engage prospects and schedule meetings. Responsibilities include conducting company research and maintaining accurate activity logs within the CRM system.
Manage the end-to-end customer journey by advising parents and students on learning solutions and converting leads into appointments. Handle inbound and outbound calls while maintaining customer data and ensuring smooth administrative processes.
Automatically Apply to Customer Support Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
Browse Jobs by Role
Remote Data Analyst Jobs
Remote Management Consultant Jobs
Remote Account Executive Jobs
Remote Call Center Representative Jobs
Remote Graphic Designer Jobs
Remote Social Media Manager Jobs
Remote Proofreader Jobs
Remote Program Manager Jobs
Remote Video Editor Jobs
Remote Translator Jobs
Remote Technical Writer Jobs
Remote Customer Success Manager Jobs
Remote Software Engineer Jobs
Remote Content Creator Jobs
Remote Chief of Staff Jobs
