55 Customer Success Director jobs in United States available for remote work from home. Apply for positions such as Customer Success Director, Director Customer Success, Customer Success Director and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The Customer Success Manager will manage a portfolio of insurance clients, ensuring product adoption, account health, and long-term retention. They will act as the primary point of contact, coordinating internal teams to deliver a consistent, playbook-led customer experience.
You will lead and scale a high-performing Customer Success team while serving as the executive relationship owner for strategic enterprise accounts. Additionally, you will implement scalable processes and playbooks to ensure consistent value delivery and drive retention and expansion across the customer base.
Establish long-term relationships with enterprise customers by advising them on their customer experience vision and driving business outcomes. Manage a portfolio of accounts through strategic success plans, executive business reviews, and cross-functional collaboration to ensure retention and growth.
Establish long-term relationships with enterprise customers by developing success plans and conducting Executive Business Reviews to drive business outcomes. Collaborate cross-functionally with sales, onboarding, and professional services to ensure high retention and identify expansion opportunities.
Lead the post-sale customer lifecycle by building and scaling a high-performing Customer Success organization focused on adoption, retention, and expansion. Partner cross-functionally to define engagement models and drive measurable value realization across various customer segments.
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The Customer Success Director manages post-launch relationships for health system customers, focusing on adoption, engagement, renewals, and expansion. They are responsible for building the CS playbook from scratch and serving as a strategic partner to clinical executives.
Lead the strategy, operations, and innovation for customer success at Everway, supporting thousands of education customers. Drive proactive, data-informed success programming that enhances customer value, adoption, and retention across various educational accounts.
The Executive Director will lead the regional Customer Success organization to drive customer satisfaction, adoption, and retention through data-driven strategies. They are responsible for building a scalable team, optimizing the customer journey, and collaborating with sales and marketing to achieve business growth.
The Senior Director of Customer Success will lead the AMER Enterprise Customer Success organization to drive retention, adoption, and expansion across global customers. They will shape engagement strategies, mentor leadership teams, and partner cross-functionally to ensure seamless customer experiences and measurable value realization.
The Director of Customer Success Operations is responsible for designing and scaling the operational engine that drives customer health, retention, and expansion. This role involves leading digital engagement strategies, optimizing the Customer Success platform, and embedding operational rigor across the organization.
The Senior Director will lead a customer success team to drive renewals, growth, and customer value within a specific industry vertical. They are responsible for coaching team members, managing renewal pipelines, and collaborating cross-functionally to ensure consistent revenue outcomes.
The Director leads the post-sale organization, overseeing implementation, adoption, success, and support to drive customer value and retention. They are responsible for building scalable operations, managing cross-functional partnerships, and leading a high-performing team to achieve business growth.
The role involves embedding within portfolio companies to diagnose opportunities and deploy improvements in AI adoption, process automation, and organizational design. It also requires building scalable playbooks and cross-portfolio programs to drive best practices and operational innovation.
The Director of Customer Success leads the team responsible for delivering successful customer outcomes across gas utility programs in the Americas. This role involves defining strategy, managing customer health and retention, and serving as an executive partner to key utility accounts.
![Catchafire is hiring for remote Senior Director, Customer Success [Renewals]](/assets/6591fa70-8051-42f4-803f-98ec48295213.png){kind=small}
The Senior Director will lead a team of Customer Success Managers to drive revenue growth, increase net dollar retention, and manage enterprise renewals. They will also foster cross-functional alignment across sales, marketing, and product teams to enhance the overall customer experience.
The Senior Director defines and drives the strategic vision, operational execution, and digital transformation of the Customer Success Shared Services organization. This role oversees technology governance, AI/automation adoption, PMO operations, and internal enablement to ensure organizational readiness and scalability.
The Customer Success Director acts as a strategic partner to clients, managing relationship health, campaign performance, and retention. They collaborate with internal creative and data teams to translate performance insights into actionable growth opportunities for clients.
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Lead a team of Enterprise Customer Success Managers to drive Net Revenue Retention (NRR) and growth for the company's largest customers. Act as a player-coach to design engagement models, manage executive partnerships, and align post-sale motions with Sales and Product teams.
Establish the Customer Success function from the ground up, including playbooks, health-scoring, and reporting cadences. Serve as the primary strategic advisor to executive HR and Benefits leaders for Fortune 100 accounts to drive retention and growth.
The Customer Success Director manages a portfolio of public safety accounts to drive product adoption, ensure contract renewals, and maximize customer value. They serve as a strategic advisor to law enforcement and city officials, translating technology performance into measurable public safety impacts.
This strategic leader is responsible for driving customer value, portfolio retention, and long-term growth across enterprise retail customers by leading and coaching a team of Customer Success Directors, Managers, and Price Strategists. The role involves owning renewal strategy, regional Customer Success strategy alignment, and partnering with Sales and Executive Leadership to ensure successful adoption and expansion of AI-driven pricing solutions.
Define and implement the strategy for the Customer Success department while leading and mentoring teams to ensure high performance. Collaborate cross-functionally to enhance the customer journey and drive retention.
Lead and empower a regional team of Customer Success Managers to ensure exceptional customer experiences. Collaborate with other directors to drive retention, growth, and alignment across customer success processes.
The Director of Customer Success will lead and mentor a team to drive net revenue retention through scaled, digital-first customer success strategies. They will design and optimize customer journeys, health scoring frameworks, and automated engagement models to ensure measurable revenue outcomes.
The Director of Customer Success will own the post-sales lifecycle, ensuring that AI-driven care management tools are successfully deployed and adopted within enterprise healthcare organizations. This role involves building repeatable operational playbooks, managing complex integrations, and driving measurable clinical and operational outcomes for customers.
You will own the entire post-sale organization, including Customer Success Managers and Support, while being accountable for gross and net revenue retention. You will also lead cross-functional initiatives, develop management talent, and scale operations to support company growth.
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The Director of Customer Success will lead the US Customer Success and Implementation teams to drive product adoption, retention, and operational excellence. They will serve as a senior leader responsible for translating company strategy into regional execution while managing executive-level customer relationships.
The Director of Customer Success will build and scale the direct-employer customer success operating model, including segmentation, health scoring, and renewal forecasting. They will also lead a team of CSMs while personally managing strategic accounts to ensure revenue retention and growth.
The Associate Director of Customer Success manages a portfolio of institutional partners to drive retention, expansion, and student success outcomes. They are also responsible for leading, coaching, and developing a team of Higher Education Relationship Officers (HEROs) to ensure high-quality partner engagement.
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