The Senior Customer Solutions Engineer acts as a technical advisor to ISPs, managing the sales process from discovery to deployment. They are responsible for conducting product demonstrations, managing field trials, and integrating Plume's solutions into customer ecosystems.
The Program Manager will own cross-functional delivery for the Customer Experience organization, coordinating between product, engineering, and operations teams. They will act as the technical prime for customer success, ensuring product releases and integrations align with customer needs while managing change and technical escalations.
The Customer Success Director will manage a portfolio of high-value ISP accounts to drive adoption, retention, and expansion. They will act as a trusted advisor to executive stakeholders, ensuring the platform delivers measurable business outcomes and ROI.
The physician will conduct virtual medical evaluations, manage patient labs and prescriptions, and provide longitudinal care for a panel of patients. They are also responsible for maintaining accurate medical records and collaborating with a multidisciplinary team to ensure high-quality patient care.
Facilitate live virtual support groups for trans and nonbinary members to share experiences and navigate gender journeys. Create session agendas, manage group dynamics, and provide feedback to improve support group offerings.
Provide longitudinal virtual care to a patient panel, including onboarding, follow-up visits, laboratory and prescription management, and responses to clinical questions. Maintain accurate records and timely chart completion while collaborating with the care team and meeting patient access and satisfaction standards.
Provide virtual gender-affirming hormone therapy and expanded clinical care, including onboarding patients, follow-up visits, laboratory management, and prescription management. Maintain accurate records, respond to patient questions and messages, coordinate with the care team, and meet patient-care availability and quality standards.
Lead, mentor, and develop software and QA engineers while establishing quality strategies, delivery processes, and metrics that support a stable, secure, and reliable telehealth platform. Collaborate with cross-functional teams on priorities and architecture, and contribute hands-on through coding, code reviews, feature development, and complex bug resolution.
The Senior Accountant will manage monthly close processes, including journal entries, reconciliations, and bank transactions. They will also support annual audits and tax preparation while identifying opportunities for process improvement.
