Design and implement cloud-based algorithms leveraging Wi-Fi standards to optimize network performance and Quality of Experience. Define monitoring methods, statistics, and dashboards to help service providers assess connection quality across their networks.
Plume
7 Remote Job Openings at Plume
Serve as the primary technical and operational advisor for strategic ISP and Enterprise customers to drive platform adoption and successful deployments. Coordinate between customer technical teams and internal Product, Engineering, and Support organizations to resolve complex technical issues.
Own the vision and strategy for Plume's API gateway platform and the surrounding developer ecosystem. Drive the roadmap for USP and TR-181 data models while establishing programs and documentation for third-party ISP developers.
The role involves building and maintaining production-grade data pipelines, developing dbt models, and orchestrating workflows using Airflow. Additionally, the engineer will contribute to RAG pipelines, MLOps workflows, and clinical dashboard delivery while ensuring HIPAA-compliant data practices.
This role is responsible for owning the overall success, adoption, and long-term value realization for an assigned portfolio of strategic ISP customers, leading onboarding and acting as a trusted advisor. The manager will also drive renewals, mitigate churn risk, and identify cross-sell/upsell opportunities in collaboration with internal sales teams.
The Professional Services Engineer will implement Plume solutions for ISP customers by configuring, integrating, testing, and validating solutions as defined in the Statement of Work. They will also produce technical documentation and ensure a smooth handoff to the Customer Success Team.
The Professional Services Engineer will implement Plume solutions for ISP customers, working directly with them to configure, integrate, test, and validate solutions. They will also produce technical documentation and ensure a smooth handoff to the Customer Success Team.