The Customer Success Director will manage a book of strategic enterprise accounts, overseeing the entire lifecycle from onboarding to renewal and expansion. They are responsible for driving employee enrollment, maintaining high engagement, and serving as a trusted advisor to HR and benefits leaders.
The Customer Success Director will manage a portfolio of strategic enterprise accounts, focusing on driving enrollment, engagement, and multi-year renewals. They will act as a trusted advisor to HR and benefits leaders, translating account data into actionable value stories to ensure long-term partnership growth.
You will own and optimize the claims automation pipeline, ensuring accurate and cost-effective processing of pet insurance claims. You will collaborate with the product team to design and ship new AI-driven features that reduce manual review requirements.
You will own and optimize the claims automation pipeline, ensuring accurate and cost-effective processing of pet insurance claims. You will collaborate with the product team to ship new AI-driven features that resolve claims without manual intervention.
You will own the day-to-day performance and evolution of AI-powered support and claims automation. This includes monitoring production workflows, tuning prompts, and partnering with engineering to expand custom AI capabilities.
The Principal Software Engineer will own the application architecture, setting technical direction across insurance, claims, and AI systems. They will design scalable partner onboarding processes and mentor squad tech leads to raise the standard of technical design.
The Strategic Account Executive will own the full lifecycle of a named list of 25-50 Fortune 500 accounts, including prospecting, closing, onboarding, and renewal. They will serve as the primary point of contact for these accounts, driving enrollment, expansion, and long-term relationship growth.
