Guide customers through onboarding, adoption, business reviews, renewals, and expansion, helping them realize value from the Tines platform and extend its use across teams. Monitor account health and risks, coordinate internal resources, communicate customer needs and product feedback, and develop strategic plans with customer stakeholders.
You will lead Professional Services engagements and oversee enterprise customer onboardings, ensuring efficient platform adoption and long-term scalability. Additionally, you will manage project timelines, mitigate risks, and collaborate cross-functionally to align stakeholders toward common goals.
Build and execute personalized account-based marketing programs for strategic and enterprise accounts across the West and Central regions, partnering with sales to engage buying groups and generate pipeline. Coordinate campaigns and events across marketing teams, manage budgets and delivery, and measure impact on engagement, opportunity progression, and revenue.
The Professional Services Engineer will design, build, and deploy automation solutions while guiding customers through their automation journey. They will collaborate with cross-functional teams to ensure project success and align service offerings with evolving customer requirements.
Provide technical guidance and support to Federal customers while resolving complex issues with Tines Cloud and self-hosted deployments. Act as the voice of the customer to drive product improvements and maintain high standards for ticket resolution and responsiveness.
Lead and mentor a distributed team of Professional Services Engineers while managing resource allocation and capacity planning. Drive operational excellence and strategic alignment across cross-functional teams to ensure successful delivery for enterprise customers.
The Senior Security Operations Engineer will drive security projects, scale detection and response capabilities, and automate security tasks using Tines. They will also perform threat hunting, manage vulnerability remediation, and act as an incident commander during security incidents.
The Sales Development Representative is responsible for prospecting outbound leads and sourcing new customer opportunities within the Australia region. They will work closely with Account Executives to drive new customer pipelines and educate potential clients on the Tines automation platform.
Lead and develop a high-performing team of Renewal Managers to execute renewals and drive retention outcomes. Manage renewal performance, forecasting, and commercial strategy while collaborating with cross-functional teams to ensure customer value and operational efficiency.
The Technical Support Engineer will handle technical inquiries across multiple channels and troubleshoot complex issues including API integrations and system workflows. They are responsible for maintaining high standards of responsiveness, documenting solutions, and providing clear handovers to regional teams.
The Technical Support Engineer will troubleshoot and resolve complex technical inquiries across multiple channels, including API integrations and system issues. They are responsible for maintaining high standards of responsiveness, documenting workflows, and acting as the voice of the customer to internal teams.
You will develop customer-centric narratives and positioning for the Tines platform while leading product launches and go-to-market strategies. Additionally, you will conduct market research and competitive intelligence to create effective enablement resources for sales and customer-facing teams.
Lead the end-to-end technical implementation and adoption of the Tines platform within public sector and federal enterprise environments. Act as a trusted advisor to customers by identifying new use cases, troubleshooting technical issues, and driving long-term value and growth.
Lead the end-to-end incentive compensation cycle for approximately 350 go-to-market employees, including plan administration in CaptivateIQ, crediting, calculations, approvals, payouts, inquiries, and data integrity. Design and evolve compensation plans, quotas, and incentives; improve reporting and processes; and manage and coach a small team of analysts while remaining hands-on.
The Field Marketing Manager will orchestrate regional event marketing efforts, including branded experiences, partner events, and industry gatherings. They will also manage budgets, vendor relationships, and cross-functional collaboration to ensure event messaging aligns with company objectives.
Lead the technical implementation and deployment of the Tines platform within complex enterprise environments. Act as a trusted advisor to drive AI adoption, manage customer relationships, and identify new opportunities for platform value.
The Lead Customer Success Manager will own the post-sales strategic relationship, retention, and value realization for high-stakes enterprise accounts. They will partner with Sales and technical teams to drive account growth and ensure alignment with client business outcomes.
