1,807 Call Center jobs available for remote work from home. Apply for positions such as Care Advocate (Shift: 8:00 - 5:00pm CST), Workforce Management Senior Analyst, Real Time Operations Specialist, and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The Care Advocate conducts high-volume outbound calls to engage patients and drive enrollment in the musculoskeletal care navigation program. They are responsible for documenting interactions accurately and coordinating patient handoffs with internal care teams.
The Senior Analyst will collect staffing data, conduct gap and trend analyses, and deliver insights to stakeholders. They will also lead capacity planning and coordinate with operations managers to ensure effective resource deployment.
The Real Time Operations Specialist monitors agent status and dashboards to ensure optimal staffing levels in real time. They also perform intraday forecast adjustments and communicate with support teams to facilitate schedule changes.
The Collections Specialist is responsible for managing and collecting on past due, delinquent, and defaulted accounts through phone and email communication. They will also perform account research, maintain accurate records, and provide resolutions to customer inquiries to prevent escalations.
The Customer Service Analyst provides support to clients and agents via phone and chat while analyzing requests to ensure satisfaction and retention. They are responsible for maintaining accurate account records, explaining complex financial products, and resolving inquiries in a professional manner.
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The Bilingual CX Specialist provides high-quality customer service to external clients and coordinates support activities with internal departments. Responsibilities include managing sales supply orders, maintaining CRM records, and collaborating with the marketing and accounting teams.
The coordinator is responsible for managing inbound and outbound calls, faxes, and patient inquiries to ensure timely resolution of care access issues. They must accurately document patient information in proprietary software and coordinate with physicians and pharmacies to facilitate therapy onboarding.
The Intra-Day Analyst manages contact center resources by monitoring call volumes, service levels, and agent utilization in real-time. They are responsible for making immediate adjustments to staffing and routing to ensure operational efficiency and service goals are met.
The Call Center Manager is responsible for the daily operations, financial performance, and strategic planning of the contact center units. They oversee staff management, ensure compliance with SOW and KPIs, and implement process improvements to drive profitability and efficiency.
The representative will answer incoming calls to assist customers with transit services, routes, schedules, and trip planning. They are responsible for documenting interactions accurately while maintaining a professional and helpful demeanor.
The Contact Center Agent is responsible for handling inbound and outbound calls to resolve customer inquiries and provide product information. They must also document call details, process orders, and escalate complex issues while meeting qualitative and quantitative performance targets.
The representative will handle high-volume patient calls regarding billing inquiries while ensuring quality service and HIPAA compliance. They are responsible for following up on unresolved issues and maintaining accurate patient account documentation.
The representative will manage clinical trial sites by screening patients and facilitating communication between doctors and patients. The role involves acting as the primary contact person for patients to ensure successful recruitment for clinical trials.
The specialist will manage patient appointments, including scheduling, rescheduling, and cancellations, while maintaining accurate patient records. They will also serve as a primary point of contact for patients, providing professional support and coordinating with clinical staff to ensure efficient operations.
The Client Support Specialist serves as the primary point of contact for payers and providers, managing account setups and resolving inquiries via phone and email. They are responsible for documenting issues in the ticketing system, escalating critical problems to internal departments, and identifying trends to improve service processes.
The Clinical Reviewer utilizes clinical expertise to assess medical appropriateness of cases while ensuring compliance with regulatory standards. They also act as a liaison for providers and collaborate with supervisors to monitor quality and improve departmental processes.
The Customer Service Representative III acts as a senior subject matter expert for call center operations, responding to inquiries and resolving complex issues for GSA Fleet customers. They also provide operational guidance to entry-level staff and assist with quality control and performance improvement initiatives.
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The Customer Service Representative II provides intermediate-level support for GSA Fleet Management customers by handling inquiries via phone, email, and chat. They are responsible for resolving complex vendor issues, performing vendor verification, and assisting with billing discrepancies.
The Regional Director of Business Development oversees sales, marketing, and customer service activities across multiple facilities to achieve utilization goals. They are responsible for strategic planning, market forecasting, and managing team performance to ensure effective growth and brand enhancement.
The Enrollment Counselor guides prospective adult students through the university admissions process using sales and counseling techniques. They are responsible for achieving enrollment goals by managing leads, conducting phone outreach, and maintaining effective relationships within the university community.
The specialist will provide operational and sales support to the Field Producer team by managing client inquiries, scheduling appointments, and maintaining records in Salesforce. They will also assist with Medicare Part D reviews, enrollment tasks, and client education regarding health insurance options.
The specialist will provide operational and sales support to the Field Producer team by managing client inquiries, scheduling appointments, and maintaining records in Salesforce. They will also assist with Medicare Part D reviews, ACA Marketplace enrollments, and general policy servicing tasks.
The specialist will provide operational and sales support to the Field Producer team by managing client inquiries, scheduling appointments, and maintaining records in Salesforce. They will also assist with Medicare Part D reviews, ACA Marketplace enrollments, and general policy servicing tasks.
The specialist will provide operational and sales support to the Field Producer team by managing inbound client calls, scheduling appointments, and maintaining records in Salesforce. They will also assist with Medicare Part D reviews, ACA Marketplace enrollments, and general policy servicing tasks.
The IT Support Specialist acts as the first point of contact for practices, documenting and resolving Level 1 technical issues related to hardware, software, and networking. They are responsible for managing tickets in the service desk system, ensuring timely resolution, and maintaining clear communication with practice staff.
The representative will respond to employee inquiries via telephone regarding benefits and payroll in a call center environment. They are responsible for researching issues, processing documentation, and resolving customer concerns with professionalism.
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The Associate Director manages reimbursement and coverage for defined accounts within the Non-Opioid Pain Therapeutic area. They act as a field-based expert to support physician offices with coding, billing, and navigating payer requirements to remove access barriers.
The Associate Director manages reimbursement and coverage for defined accounts within a specific region to remove access barriers for specialty therapies. They act as a subject matter expert on medical coding and billing while facilitating support services for physician offices.
The Engagement Specialist conducts inbound and outbound calls to educate members on programs and facilitate connections to clinical care teams. They are responsible for accurately documenting interactions, scheduling appointments, and maintaining high-quality customer service standards.
The representative is responsible for communicating with consumers to resolve unpaid accounts and providing accurate account updates. They will also perform skip tracing to locate consumers and assist them in finding funds to meet payment obligations.
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