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You will manage e-commerce client accounts by handling financial accounting, annual statements, and tax returns. Additionally, you will provide tax and business consulting while driving digitalization and process optimization for clients.
The role involves leading end-to-end customer support operations, including onboarding, ticket management, and the implementation of AI-driven support tools. You will also collaborate cross-functionally to resolve systemic issues and mentor junior team members to ensure high-quality customer experiences.
Take operational and strategic responsibility for the Shopify store, focusing on optimizing the customer journey from first visit to checkout. Manage seasonal campaigns, create high-converting funnels, and collaborate cross-functionally to drive revenue growth.
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Manage a portfolio of enterprise clients by planning, executing, and optimizing digital and retail media campaigns. Act as a trusted advisor to align media tactics with business goals and provide actionable performance insights.
Manage a portfolio of enterprise clients by planning, executing, and optimizing digital and retail media campaigns. Act as a trusted advisor to align media tactics with business goals and provide actionable performance insights.
Lead and optimize customer service operations by overseeing a team of 12 agents. Ensure smooth daily operations and continuously improve support systems and performance.
Own and scale paid acquisition channels with a primary focus on Meta Ads and expansion into TikTok, Google, and YouTube. Manage the full campaign lifecycle from creative briefing and build to daily optimization and performance reporting.
Create expert-level B2B content across newsletters, webinars, and social media for ecommerce brands. Act as the primary gatekeeper for the creators' brand voices while collaborating with the Director of Content to drive growth.
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Lead the strategic and technical performance of the global website to drive pipeline generation and eCommerce conversions. Manage the product roadmap, data integrations between CMS and ERP systems, and oversee external agency partners.
The Finance Manager is responsible for maintaining the weekly P&L, performing Xero reconciliations, and managing all client and candidate invoicing. They will also monitor cash flow risks and coordinate billing with the Customer Success and Talent Acquisition teams.
Own the day-to-day operation, optimization, and growth of online stores within the Shopify ecosystem. Manage product listings, content updates, and analytics to drive conversion performance and support international expansion.
Develop and implement holistic e-commerce marketing strategies integrating SEO, paid social, and email marketing. Manage and optimize multi-channel campaigns while tracking performance to improve shop conversion and customer retention.
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Own the client relationship post-sale, guiding customers through onboarding, adoption, and long-term growth. Manage the full account lifecycle, including renewals, upsells, and recovery plans for at-risk clients.
Lead the strategic definition and execution of the eCommerce data platform roadmap to enhance digitized transactional data delivery. Collaborate with engineering, data science, and commercial teams to deliver scalable features and remove technical debt.
Drive new programmatic advertising revenue by prospecting and closing business with eCommerce brands and in-house marketing teams. Build strategic relationships with executive decision-makers and collaborate cross-functionally to deliver tailored client solutions.
Drive business growth by delivering actionable e-commerce insights and high-performing dashboards. Partner with Site Merchandising, Marketing, and Digital Product teams to advance data-driven decision-making.
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