The analyst manages the full eDiscovery lifecycle, including data collection, processing, hosting, and archiving. They collaborate with attorneys and IT to ensure defensible data handling and efficient execution of litigation workflows.
Remote Support Specialist Jobs (5,740)
Search = support
Provide 24/7 customer support to independent truckers by solving problems in real-time and managing high call volumes. Ensure an effortless and personal customer experience while utilizing tools like Zendesk and Slack.
Virtual Legal Support Assistant (“Direct Support”)
Gordon Rees Scully Mansukhani, LLP
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Full Time
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3 Weeks Ago
Gordon Rees Scully Mansukhani, LLP
The assistant will process sensitive case-related assignments, manage client case lists, and handle court filings and vendor invoices. Additional duties include performing large-scale PDF bookmarking and OCR projects in a fast-paced, metric-driven environment.
Act as a liaison between veterinary customers and laboratories to resolve inquiries and provide lab test results. Handle 50-70 calls daily to coordinate sample pickup, delivery, and follow-up tests.
Responsible for delivering high-quality technical support to clients by managing cases from intake through resolution. This includes performing structured troubleshooting, utilizing SQL and scripting for data investigation, and collaborating cross-functionally to ensure platform stability.
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Data Support Engineer
Alternative Path Private Limited
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Full Time
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3 Weeks Ago
Alternative Path Private Limited
Monitor and resolve data pipeline issues within defined SLAs to support investment decisions. Collaborate with engineering and product teams to maintain operational excellence and improve support processes.
Vice President, Clinical Decision Support
Instinct Science
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Full Time
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3 Weeks Ago
Instinct Science
Lead the strategic, editorial, and commercial direction of the clinical content portfolio, including P&L ownership and revenue growth. Drive the integration of clinical content into AI-enabled workflows and the broader Instinct software ecosystem.
Own the measurement, operating cadence, and workforce management for the customer support organization, including KPI frameworks and reporting. Lead the QA program and capacity planning while partnering with technology owners to optimize AI deflection and support workflows.
Build and scale the customer support function from the ground up, establishing processes, KPIs, and operational rigor. Lead a team of technicians while partnering with Product and Engineering to drive strategic product improvements.
FI Solutions Specialist II (Temp) / Client Support / Banking
Pathward, N.A.
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Part Time
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3 Weeks Ago
Pathward, N.A.
Provide operational support to B2B financial institution partners via phone and email while adhering to service level agreements. Manage client interactions using Salesforce and lead team initiatives through mentoring and quality assurance processes.
Design and build AI-powered tools to improve operational efficiency, incident response, and root cause analysis for the Credit trading platform. Provide high availability and stability for production environments while reducing mean time to resolution (MTTR).
Lead the end-to-end member and customer experience by overseeing the Care, Customer Success, and Print/Ship Operations functions. Responsible for setting the multi-year roadmap, managing the operating budget, and ensuring service quality and unit economics across the organization.
Director Application Development & Support - CIAM Technologies (Remote)
First Citizens Bank
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Full Time
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3 Weeks Ago
First Citizens Bank
Accountable for the strategy, delivery, and operational excellence of Customer Identity & Access Management (CIAM) and Fraud technology platforms. Leads cross-functional delivery pods to ensure secure, seamless customer onboarding and transaction journeys across banking channels.
Manage and optimize revenue performance across the client and partner lifecycle, focusing on onboarding, deal setup, and usage reporting. Act as a critical operational bridge between the company and external partners to ensure data accuracy and transparency.
Serve as the primary point of contact for strategic clients by resolving simple and complex technical issues via phone and web portal. Document research steps and collaborate with internal resources to ensure timely resolution of client concerns.
Payroll Specialist / Accounting Support
Cipher Tech Solutions
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Full Time
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3 Weeks Ago
Cipher Tech Solutions
Manage and process bi-weekly payroll for over 100 employees across multiple states while ensuring compliance with federal and state tax laws. Handle accounts payable transactions and maintain accurate timekeeping records for government contract compliance.
Provide compassionate support to beneficiaries navigating sensitive life transitions via inbound calls and guidance. Perform administrative back-office duties including processing claims and filing paperwork.
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Fall 2026 Intern, Affiliate Support and Nationwide Initiatives - Program and Strategy
ACLU - Internships
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Internship
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3 Weeks Ago
ACLU - Internships
The intern will provide project coordination and administrative support for multistate initiatives and resource development for ACLU affiliates. Key tasks include drafting internal communications, managing resource banks, and assisting with the logistics of virtual and hybrid workshops.
Bilingual Installation Tech Support Representative (Colombia)
Sonic Electronix
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Full Time
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3 Weeks Ago
Sonic Electronix
Provide remote technical support via email and phone to US customers regarding car audio equipment. Assist with equipment compatibility, installation, basic configuration, and troubleshooting.
Provide remote technical support to US customers via email and calls regarding car audio equipment. Assist with installation guidance, equipment compatibility, and troubleshooting problem resolution.
Provide complex application and database support to customers while serving as the primary liaison between the client and the company. Responsibilities include managing support issues, contributing to the knowledge base, and delivering product training.
Senior End User Support Specialist
SCAN Health Insurance
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Full Time
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3 Weeks Ago
SCAN Health Insurance
Provide high-level technical support and troubleshooting for software and hardware while acting as a bridge between Help Desk Technicians and Infrastructure Engineering. Manage workflow for Help Desk staff and handle escalated technical issues to ensure customer satisfaction.
Provide L2/L3 production support and maintenance for Oracle Siebel CRM applications to ensure system stability and availability. Lead Siebel upgrade activities, patching, and configuration enhancements while managing deployments across various environments.
The role involves analyzing complex technical challenges and providing support for software solutions used by cultural and knowledge institutions. Responsibilities include performing system diagnostics, documenting bugs, and collaborating with international development teams to implement sustainable solutions.
The role focuses on managing payer portal access, maintaining operational documentation, and coordinating client onboarding activities. It also involves tracking project milestones and triaging customer support requests to ensure organizational efficiency.
Operations Support Coordinator
Brown & Brown Insurance
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Full Time
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3 Weeks Ago
Brown & Brown Insurance
The role focuses on executing day-to-day operations for Medicare Set-Aside workflows, including high-volume data entry and case management. It involves coordinating documentation and communicating with government contractors, internal teams, and customers to ensure timely file processing.
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Provide technical assistance to end-users by troubleshooting software issues and managing user access. Support IT management tools like JIRA and GitLab while tracking SLA adherence and optimizing ticketing workflows.
Provide front-line technical support for reliability software via phone, email, and chat. Diagnose technical issues, document cases, and contribute to the product knowledge base.
Deliver high-quality customer support by triaging issues and resolving problems via phone, email, and chat. Collaborate with internal teams to report bugs and improve the overall customer experience.
Diagnose and resolve advanced technical issues and performance bottlenecks within the Transporeon platform. Act as a technical consultant and mentor to lead crisis resolution and influence product strategy.
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