Manage and support the daily operations of the support team while ensuring high service quality across the payment transaction flow. Collaborate with cross-functional teams to resolve complex merchant cases and improve internal workflows and KPIs.
Remote Support Specialist Jobs (4,747)
Search = support
Customer Support Specialist (m/w/d) - Remote (Deutschland/ Irland EU)
Next Lotto GmbH
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Full Time
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5 Weeks Ago
Next Lotto GmbH
You will manage customer inquiries via email and community channels while documenting feedback to drive product improvements. Additionally, you will utilize AI-supported tools to optimize support processes and maintain high service quality during peak periods.
Customer Support for Card Services - Crypto Focus
Extend Your Team
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Full Time
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5 Weeks Ago
Extend Your Team
The role involves responding to customer queries via ZenDesk and educating cardholders on Bitcoin-backed credit card features. You will also document issues, assist with application flows, and communicate critical account updates like margin calls.
The Clinical Supply Support Specialist will oversee clinical supply monitoring, inventory planning, and the execution of supply shipments for clinical trials. They are responsible for maintaining regulatory documentation in the eTMF, managing IRT systems, and coordinating with manufacturers for ancillary supplies.
You will serve as a primary technical resource for customer inquiries, owning the customer experience from initial contact to full resolution. Additionally, you will collaborate with Engineering to document bugs, contribute to the internal knowledge base, and build automation to scale support impact.
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Customer Support Engineer (REMOTE)
Upbound - Job Posting
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Full Time
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5 Weeks Ago
Upbound - Job Posting
You will serve as a primary technical resource for customer inquiries, owning the customer experience from initial contact to full resolution. Additionally, you will collaborate with Engineering to triage bugs, contribute to internal knowledge bases, and build automation to improve support workflows.
Customer Support Engineer (REMOTE)
Upbound - Job Posting
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Full Time
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5 Weeks Ago
Upbound - Job Posting
You will serve as a primary technical resource for customer inquiries, applying a methodical troubleshooting approach to diagnose and resolve complex infrastructure issues. Additionally, you will document product bugs, contribute to the internal knowledge base, and build automation to scale the support experience.
Customer Support Engineer (REMOTE)
Upbound - Job Posting
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Full Time
·
5 Weeks Ago
Upbound - Job Posting
You will serve as a primary technical resource for customer inquiries, owning the customer experience from initial contact to full resolution. Additionally, you will collaborate with Engineering to diagnose complex issues and contribute to internal knowledge bases and automation tooling.
The Onboarding & Support Manager will lead partner onboarding, configure accounts, and manage project timelines to ensure successful platform implementation. Additionally, they will build an AI-first support engine to automate workflows and improve partner self-sufficiency while maintaining high-quality support standards.
The technician is responsible for providing level 1 technical support and supervising network infrastructure equipment. They will also handle supervision alerts and manage backlogs.
Call for Expressions of Interest: International Experts in Support of Curriculum Renewal
UNESCO
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Full Time
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5 Weeks Ago
UNESCO
The selected experts will provide technical support to Member States for curriculum renewal, including the revision of curriculum frameworks and the alignment of teacher education and learning assessment programs. They will also design and deliver capacity development activities and mentoring to national education teams to ensure systemic coherence in curriculum implementation.
The specialist will provide technical support for client integrations, perform quality control, and assist in maintaining system stability. They will also collaborate with internal teams on complex investigations and mentor junior team members.
The associate will handle customer queries via live chat and email while ensuring a high-quality, professional support experience. They are responsible for troubleshooting issues, following SOPs, and maintaining accurate records of all interactions.
The analyst will own, troubleshoot, and resolve customer cases while maintaining clear communication across global teams. They are also responsible for documenting solutions, mentoring colleagues, and identifying process improvements to enhance customer experience.
The Support Engineer will provide high-quality technical support to global operators and enterprises while performing deep triage and troubleshooting of software and network issues. They will also collaborate with internal teams and customers to ensure successful integration and post-deployment support.
You will provide technical support to customers via various channels including chat, Slack, and video meetings while triaging tickets and assisting with pre- and post-sales activities. Additionally, you will create technical content such as documentation and blogs while collaborating with global engineering and product teams.
The Support Engineer will perform installations, service visits, and technical training at customer and dealer locations. They will also manage customer support cases, handle warranty claims, and maintain documentation for non-conformance reports.
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Diagnose and resolve complex electromechanical hardware and software issues for analytical instruments through remote support channels. Maintain detailed activity records in the support database and provide professional, timely communication to ensure customer satisfaction.
The role involves collecting, cleaning, and analyzing raw data to generate meaningful insights for strategic decision-making. You will be responsible for visualizing trends and identifying opportunities to improve organizational performance.
The role involves coordinating client-facing activities such as scheduling, communications, and event support. You will also maintain accurate records and collaborate with internal teams to ensure a positive client experience.
The Cloud Support Consultant acts as the primary escalation point for complex Azure infrastructure and cloud-related incidents. They are responsible for maintaining system stability, security, and performance while developing automation scripts to improve operational efficiency.
You will support NDIS participants by developing and evaluating evidence-based behaviour support plans to enhance their quality of life. Additionally, you will build the capacity of families and carers while working collaboratively within a clinical team.
Provide direct technical support to customers by troubleshooting complex issues related to the vector database and SaaS platform. Collaborate with engineering teams to resolve problems, improve internal tooling, and maintain high-quality documentation.
The Senior Production Support Analyst will manage incidents, perform root cause analysis, and monitor web and mobile applications to ensure system stability. They will collaborate with engineering teams to implement permanent, scalable solutions and proactively identify risks.
You will manage day-to-day IT operations, including helpdesk support, hardware provisioning, and user lifecycle management. Additionally, you will maintain and improve automation workflows and AI tool deployments to support the company's global infrastructure.
The role involves communicating with clients via various channels to support their travel planning and coordination needs. Additionally, the coordinator must maintain accurate records and collaborate with team members and partners to ensure service accuracy.
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The Client Support Specialist will communicate with clients via phone, email, and virtual meetings to assist with travel planning and coordination. They are also responsible for maintaining accurate client records and collaborating with team members and partners to ensure service accuracy.
The Inspection Support Specialist manages inspection requests, coordinates scheduling with independent inspection companies, and monitors order status to ensure timely delivery. They also provide updates to clients, resolve stakeholder issues, and utilize proprietary software to maintain workflow efficiency.
Treasury Management Client Support Specialist
SouthState Bank
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Full Time
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5 Weeks Ago
SouthState Bank
Provide ongoing email and telephone support for Treasury Management products while ensuring all internal processes comply with regulatory guidelines. Research client inquiries efficiently and partner with sales officers to identify additional product needs.
The role involves managing the purchasing and ordering process while ensuring accurate inventory and timely delivery of supplies. You will also analyze supply chain data and communicate shortages or replacements across various internal teams and vendors.
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