Provide frontline technical support for mobile devices and mobility solutions via phone, chat, and email. Document all interactions and resolutions accurately within the ServiceNow ticketing system.
Remote Help Desk Jobs (313)
Tags = help-desk
The Senior IT Manager will lead IT strategy, manage vendor contracts, and oversee day-to-day operations including provisioning and help desk support. They are also responsible for ensuring the security, reliability, and scalability of internal systems across cloud and on-prem environments.
The Senior Help Desk Analyst provides white-glove technical support to business units by resolving hardware and software issues via phone, chat, and walk-ups. The role also involves maintaining support documentation, imaging devices, and assisting with technology projects.
The Site Contracts Lead oversees the negotiation of clinical study agreements and investigator budgets while serving as a subject matter expert for internal and sponsor stakeholders. They are responsible for establishing contract execution strategies, managing escalations, and mentoring team members to ensure compliance with organizational standards.
The analyst will provide technical help desk support for customer-escalated issues and bugs, including research and investigation. They are responsible for managing tickets, monitoring production systems, and coordinating with support personnel to resolve incidents.
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Handle incoming and outbound calls to address member and provider inquiries while maintaining accurate records in a CRM system. Collaborate with team members and supervisors to resolve customer service concerns and meet established service level agreements.
Sr. Help Desk Analyst
Bridgenext Digital Engineering
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Other
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2 Days Ago
Bridgenext Digital Engineering
Provide remote end-user support for clients within Microsoft environments, including application access and general troubleshooting. Ensure user issues are resolved efficiently and professionally while maintaining high standards of service.
The Contact Center Officer serves as the primary point of contact for hotel staff and guests, providing technical support and resolving connectivity issues. They are responsible for managing workflow via a ticketing system, documenting cases in the CRM, and escalating complex technical problems to higher-level teams.
The Client Support Specialist serves as the primary point of contact for clients, managing inquiries and resolving issues across various communication channels. They are responsible for maintaining accurate records, coordinating with internal teams, and ensuring a high standard of customer service.
Provider Electronic Data Specialist I
Cambia Health Solutions
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Full Time
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4 Days Ago
Cambia Health Solutions
The Provider Electronic Data Specialist manages provider inquiries regarding EFT enrollments and processes transaction enrollments using the Availity portal. They are responsible for researching and resolving escalation issues while maintaining internal documentation and performing EFT testing.
The Head of Security and IT will lead a team of five to manage security engineering, IT operations, and compliance while setting strategy for the company's technology infrastructure. This role involves direct partnership with the CTO to align security initiatives with business goals and driving the adoption of AI across the organization.
The Senior Manager will lead an AI-first IT operation, overseeing identity, endpoint management, and zero-trust architecture for a globally distributed team. They will also govern a portfolio of over 200 SaaS applications while partnering with Security to establish enterprise-grade access controls.
The Facilities Coordinator acts as the primary point of contact for site operations, managing work orders, vendor relationships, and emergency requests. They also support financial activities, conduct site inspections, and ensure compliance with safety protocols and service level agreements.
Handle incoming and outbound calls to assist members and providers with inquiries while maintaining accurate records in a CRM system. Collaborate with team members and supervisors to resolve customer service concerns and meet established service level agreements.
Handle incoming and outbound calls to assist members and providers with inquiries while documenting interactions in a CRM system. Collaborate with team members and supervisors to resolve service concerns and maintain accurate account records.
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The representative will handle incoming and outbound calls to assist members and providers with inquiries while documenting interactions in a CRM system. They are responsible for resolving customer service concerns and maintaining accurate account records according to established service level agreements.
The EUX Junior Engineer I provides first-level technical support to managed services clients by resolving issues via phone and web tickets. They are responsible for incident recording, problem determination, and end-user account administration.
Unified Banking Clerk
Girl Guides of Canada
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Freelance, Contract
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4 Days Ago
Girl Guides of Canada
The Unified Banking Clerk processes a high volume of financial transactions and ensures unit bank accounts are balanced. They also provide customer service to volunteers and collaborate with the help desk to resolve banking-related inquiries.
The Change Manager supports the adoption of organizational and technology changes by developing communications, training materials, and user documentation. They also coordinate small to medium-sized projects and collaborate with stakeholders to ensure successful project delivery.
The People Operations Specialist will manage day-to-day HR services, including onboarding, offboarding, and immigration case management. They will also maintain HR systems, ensure data integrity, and support total rewards administration and strategic HR projects.
You will provide technical support across various communication channels by troubleshooting hardware, software, and networking issues. Additionally, you will document interactions accurately and leverage AI tools to improve response quality and efficiency.
SharePoint Online (SPO) & SharePoint SE Tier II Support Technician
Diné Development Corporation
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Full Time
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5 Days Ago
Diné Development Corporation
The technician provides Tier II technical support and administration for SharePoint Online and SharePoint Subscription Edition environments. Responsibilities include troubleshooting site architecture, managing help desk tickets, and assisting users with Power Platform tools.
IT Help Desk Coordinator
Golden 1 Talent Acquisition Team
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Full Time
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5 Days Ago
Golden 1 Talent Acquisition Team
The IT Help Desk Coordinator serves as the primary point of contact for technical support and manages user access requests using a security-first approach. They are responsible for troubleshooting hardware and software issues, maintaining technical documentation, and ensuring compliance with credit union standards.
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The Public Health Analyst IV provides senior-level technical assistance and subject matter expertise for healthcare-associated infection reporting within the National Healthcare Safety Network. Responsibilities include conducting surveillance, developing training materials, ensuring data quality, and performing systematic literature reviews.
Organ Procurement Transplantation Network (OPTN) Subject Matter Expert
General Dynamics Information Technology
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Full Time
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5 Days Ago
General Dynamics Information Technology
The SME provides high-level policy, operational, and technical guidance to HRSA to ensure robust oversight of the Organ Procurement and Transplantation Network. Responsibilities include leading safety event analyses, facilitating stakeholder engagement, and monitoring member compliance with federal requirements.
Cloud Technical Support Engineer
Member Access Processing
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Full Time
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5 Days Ago
Member Access Processing
The Cloud Technical Support Engineer will provide hands-on support for Microsoft 365, Azure, and endpoint environments while managing identity and application deployments. Additionally, the role involves leading telecom implementation projects and performing workforce data analysis to optimize resource allocation.
The Business Analyst is responsible for documenting, testing, and communicating detailed business requirements for Salesforce enterprise projects. They also function as a project manager to create timelines, execute activities, and drive project deadlines.
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