Systems Engineer

Tier 1 Help Desk Technician (Pacific Time Zone Shift)

Provide remote technical support to dental practice clients via phone, email, and chat to resolve hardware and software issues. Perform routine maintenance, system configurations, and document support requests while maintaining high service standards.

Application Support Developer

The Application Support Developer provides front-line and escalated technical support for business-critical applications, including the organization's CRM environment. Responsibilities include troubleshooting application errors, performing SQL investigations, analyzing logs, and implementing minor code or configuration changes.

Senior Director, Product and Technology

The Senior Director will lead the product and technology vision, managing the technical implementation of the product roadmap and overseeing the technology stack. They will also supervise technical staff and act as the primary liaison between strategic goals and daily software execution.

Help Desk Manager

The Help Desk Manager is responsible for overseeing contractor team performance, issue resolution, and the delivery of all response center activities. They also consult with government stakeholders to advise on project requirements, risks, and operational improvements based on statistical analysis.

Help Desk Tier I Support Specialist (REMOTE) 21 applicants

Provide Tier 1 technical support to users by diagnosing and resolving hardware, software, and network issues. Document all interactions in the ticketing system and perform system monitoring tasks such as mainframe backups.

Product Support Specialist I

Serve as the primary point of contact for clinical and operational teams by managing and resolving incoming support tickets. Reproduce technical issues, document defects, and collaborate with engineering teams to drive systemic improvements.

Member Experience Specialist

Bilingual Tier I Technician (English/French)

Provide first-level technical support for mobile devices to enterprise and government clients via phone, chat, and email. Document all interactions and resolutions accurately within the ServiceNow ticketing system.

Bilingual German/English Customer Care Specialist

Provide world-class customer service through voice, chat, and email while maintaining accuracy and efficiency. Actively participate in team initiatives and provide collaborative solutions to support department goals.

Customer Service Representative

You will be responsible for resolving routine customer service tickets and performing Voice of Customer research to identify business opportunities. The role involves working within a team to translate customer feedback into actionable insights for organizational improvement.

Full Stack Engineer

Design, build, and maintain features and services across Java and Spring applications while ensuring production stability and security. Resolve escalated support issues and contribute to the development of a modern cloud-based replacement platform.

Bilingual Portuguese/English Customer Care Specialist

Provide world-class customer service through voice, chat, and email while maintaining accuracy and efficiency. Actively participate in department initiatives and collaborate with the team to drive successful development.

Bilingual Chinese/English Customer Care Specialist

Provide world-class customer service through voice, chat, and email while maintaining accuracy and efficiency. Actively participate in department initiatives and collaborate with the team to drive successful development.

IT Support Specialist - Tier 1 13 applicants

The IT Support Specialist will provide Tier 1 technical support to staff and volunteers while managing help desk tickets via ZenDesk. Additionally, the role involves maintaining physical IT assets, preparing equipment for new hires, and managing enterprise software platforms.

Customer Support & Success — Talent Pool (Remote, LATAM) 21 applicants

The role involves managing customer inquiries via email and chat while resolving tickets and escalating complex issues. Additionally, the professional will handle customer onboarding, maintain knowledge base articles, and provide feedback to improve service quality.

EDI Admin I/II

The EDI Administrator is responsible for quality assurance during the onboarding process for electronic submissions and providing ongoing production support. They analyze transaction data, resolve technical issues, and facilitate file transfers to ensure efficient business operations.

Applications Analyst - Epic Grand Central (Salaried, Full time)

The Applications Analyst is responsible for the build, maintenance, and optimization of Epic Grand Central workflows to improve patient throughput and hospital operations. This role involves collaborating with clinical and operational stakeholders to resolve system issues and lead enhancement projects.

Tier 1 Help Desk Technician (Eastern Time Zone Shift)

Provide technical support to dental practice clients via phone, email, and chat while managing hardware and software installations. Document support requests, perform diagnostic procedures, and communicate with vendors to resolve technical issues.

Help Desk Representative - 3rd Shift

Provide first-level technical support for POS products and delivery platforms by diagnosing, resolving, or escalating issues. Document all support requests and resolutions within the ServiceNow system while maintaining high customer satisfaction.

Customer Support Engineer

The Customer Support Engineer manages technical support tickets, troubleshoots issues, and provides resolutions for customers via various communication channels. They are responsible for maintaining 24/7 support coverage and escalating complex technical problems to advanced engineering teams.

Director of IT Engineering

The Director of IT Engineering will define and drive the multi-year IT strategy and roadmap while overseeing internal IT operations, including Help Desk, Corporate Systems, and Infrastructure. This leader will build and develop a high-performing team to ensure a secure, reliable, and friction-minimizing technology experience for a global, remote-first workforce.

B2B Technical Implementation Specialist

Coordinate partner implementations and connectivity projects, including configuration, testing, transaction monitoring, and troubleshooting to ensure reliable service. Provide production and ticket support, document project updates and results, and communicate with partners and internal development teams to resolve issues and meet deadlines.

Director, Service Desk Manager I

The Director will manage the Service Desk team's daily operations, including hiring, training, and performance management. They are also responsible for developing long-term support strategies, managing budgets, and improving service processes through metrics and cross-team collaboration.

Specialist, Solutions Delivery

Implement document-centric software and output management solutions, troubleshoot technical issues, and validate solution feasibility. Coordinate support teams and delivery plans, manage client expectations and project tracking, and guide customers through configuration, administration, maintenance, documentation, and training.

System Administrator - Level II

Administer and sustain CISA’s DocuSign environment, including accounts, permissions, templates, integrations, monitoring, controlled changes, and operational documentation. Coordinate service continuity, incident escalation, security and authorization evidence, user support, and integration operations with CISA teams and technical stakeholders.

DevOps Customer Support Engineer (Remote Europe)

Support customers across multiple channels by troubleshooting complex technical issues and isolating root causes. Partner with product and engineering teams to resolve issues while maintaining clear communication and documentation.

CG - Level 2/Level 3 Engineer MSP (013-0579)

Team Lead

Service Coordinator

The Service Coordinator acts as the central hub for help desk operations, managing ticket flow, resource scheduling, and client communication. They ensure service board health, enforce help desk processes, and maintain SLA commitments through effective coordination with engineering teams.