Application Support Developer

Job Details: Job Location: Honduras - Honduras, , Position Type: Full Time, Education Level: Graduate Degree, Salary Range: Undisclosed, Travel Percentage: None, Overall Responsibility:   CRM Production Support Specialist  (Remote – Honduras | US East Coast Business Hours)   The Application Support Developer serves as a technical help desk programmer for business-critical applications, including the organization’s CRM environment. We are seeking a technically capable Developer to provide front-line and escalated support for the organization’s CRM and other business applications. This role functions as a help desk programmer, resolving tickets that require application troubleshooting, SQL investigation, log analysis, debugging, scripting, and minor approved code or configuration changes. The position combines responsive end-user support with hands-on backend analysis to restore service, correct recurring problems, and improve application reliability. changes.    Key Responsibilities  Triage, prioritize, investigate, and resolve help desk tickets involving application errors, failed processes, data discrepancies, reports, integrations, and user interface issues.  Reproduce reported problems and determine whether the cause relates to application code, scripts, configuration, database data, APIs, permissions, scheduled jobs, or infrastructure.  Use SQL queries against the Microsoft SQL Server backend to investigate records, validate data, support troubleshooting, and confirm approved fixes.  Review application logs, error messages, stack traces, system events, and job histories to diagnose failures and identify recurring patterns.  Read and troubleshoot existing application code, stored procedures, scripts, and configuration files to trace logic and isolate defects.  Implement approved minor code corrections, scripts, queries, stored procedure updates, configuration changes, and technical workarounds within established testing and change-control processes.  Develop and maintain small support utilities, automation scripts, and diagnostic queries that improve service efficiency and reduce repetitive incidents.  Troubleshoot REST APIs and system integrations by reviewing requests, responses, payloads, authentication results, and error logs.  Test patches, bug fixes, scripts, configuration changes, and application releases in non-production environments and document validation results.  Guide end users through application issues, clarify expected behavior, and communicate workarounds or resolution steps in clear, non-technical language.  Escalate complex defects, security concerns, infrastructure failures, and high-impact incidents to the appropriate development, database, infrastructure, or vendor teams with complete technical evidence.  Monitor application health, scheduled jobs, interfaces, and recurring alerts and recommend permanent corrective actions when trends are identified.  Document root causes, resolutions, ticket updates, technical runbooks, troubleshooting procedures, and knowledge-base articles.  Follow established support processes, service-level agreements, access controls, testing standards, data protection requirements, and change-management procedures.  Maintain clear and timely communication with users and internal stakeholders throughout the ticket lifecycle and confirm resolution before closing tickets.    Qualifications: Education & Experience Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Information Systems, or a related field, or equivalent relevant experience.  2-3 years of hands-on experience in application support, production support, software help desk, junior software development, or a similar technical support role.  Strong SQL skills, preferably with Microsoft SQL Server, including joins, data investigation, validation, and troubleshooting.  Working knowledge of at least one programming or scripting language, with the ability to read existing code, trace logic, debug issues, and implement minor approved changes.  Experience troubleshooting web or business applications through logs, error messages, database records, APIs, and user-reported symptoms.  Basic understanding of software development lifecycle practices, source control, testing, incident management, and change control.  Availability to work standard U.S. East Coast business hours.  Experience supporting a CRM platform such as Microsoft Dynamics, Salesforce, or a similar enterprise application.  Experience with C#, .NET, Java, JavaScript, Python, PowerShell, or another enterprise programming or scripting language.  Familiarity with REST APIs, JSON/XML, Postman or similar testing tools, and system-to-system integrations.  Experience with Git or another source-control platform and with structured release or deployment processes.  Familiarity with ITIL practices and ticketing platforms such as ServiceNow, Jira Service Management, or Azure DevOps.  Experience working remotely in a ticket-driven application support environment.    Skills: Clear written and spoken English, essential for supporting U.S.-based users and collaborating with technical teams.  Ability to work independently on multiple tickets, document technical findings clearly, and recognize when escalation is required.  Ability to manage multiple priorities in a fast-paced environment. Strong written and verbal communication skills. Excellent documentation and organizational skills. Ability to work collaboratively across technical and business teams. Strong customer service mindset and commitment to operational excellence. Demonstrates a personal commitment to the Christian faith and to the Christian values, mission, and ministry of Food For The Poor, conducting responsibilities with integrity, compassion, stewardship, and respect for those served.