11 Customer Success Operations Manager jobs in United States available for remote work from home. Apply for positions such as Manager, Customer Success Operations, Customer Success Operations Manager, Customer Success (Operations) Manager and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The Manager, Customer Success Operations will streamline processes and develop enabling tools to improve productivity and efficiency across the Customer Success organization. They will also own core metrics definitions and act as a strategic partner to leadership to drive adoption, retention, and growth.
The Customer Success Operations Manager will own the systems, reporting, and process infrastructure for the post-sales organization. They will design automations, build dashboards, and create a centralized resource hub to streamline operations and support renewals.
The Customer Success Manager will serve as the primary point of contact for clients, managing day-to-day operations, implementation, and ongoing support. They are responsible for driving client retention, identifying growth opportunities, and ensuring the successful delivery of solutions through cross-functional collaboration.
The role focuses on optimizing the systems, processes, and operational infrastructure that support the Customer Success organization. Key duties include managing business systems like Salesforce and Churn Zero, designing workflows, and maintaining SOPs to improve scalability and efficiency.
The role involves managing sales and customer success operations by defining workflows, optimizing processes, and ensuring data hygiene within Salesforce. You will act as a business partner to leadership, translating business needs into actionable requirements to reduce manual work and improve operational efficiency.
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The Senior Customer Success Operations Manager will own operational processes, reporting, and programs to support the Customer Success Management function. They will drive cross-functional alignment and lead process improvements to help the team operate effectively at scale.
The Senior Manager will lead the operationalization of strategic customer projects and define the tools, systems, and processes to scale the Customer Success organization. They will also manage a Senior Analyst and act as a senior escalation point for operational issues and data integrity.
The role involves owning the end-to-end Customer Success analytics, including health scoring methodology, renewal forecasting, and portfolio segmentation, while designing and operationalizing playbooks to drive customer outcomes like onboarding and risk intervention.
The Senior Manager will architect and implement strategic initiatives to optimize post-sales productivity, forecast accuracy, and pipeline visibility for the AMER region. They will act as a trusted advisor to leadership, driving transformative change and building intelligent systems to transition the organization from reactive to proactive operations.
The Sr. Manager will architect and implement strategic initiatives to optimize post-sales productivity and forecast accuracy for the AMER region. They will act as a trusted advisor to leadership, driving transformative change and building intelligent systems to support proactive customer success operations.
The Senior Manager will own the operational design and hands-on configuration of the Customer Success technology infrastructure, including Gainsight, AI-driven workflows, and predictive models. They will also manage digital engagement programs, data quality, and cross-functional process alignment to ensure scalable customer execution.
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