You will resolve complex technical issues for global enterprise customers using our cloud-based Transportation Management Software. You will also collaborate with Product, Engineering, and Hosting teams to investigate escalations and improve support efficiency.
The Software Test Analyst will analyze business requirements to design and execute various types of tests, including functional, regression, and integration testing. They will also collaborate with developers and product managers to document defects, validate data integrity, and support the overall software development lifecycle.
The AI System Administrator will configure, maintain, and monitor enterprise AI platforms to ensure they are secure, scalable, and cost-effective. They will also manage identity and access, automate integrations, and provide operational support to enable effective AI adoption across the organization.
You will lead and coordinate the day-to-day operations of enterprise AI services while managing a geographically distributed team. The role involves translating AI strategy into operational plans, overseeing service delivery, and ensuring compliance with governance and risk standards.
The Customer Support Representative provides product information and resolves emerging challenges for customer accounts with accuracy and efficiency. Responsibilities include analyzing customer responses regarding customs regulations, documenting bug fixes, and interfacing with IT departments to facilitate technical support.
You will lead the development of internal applications, automation tools, and data platforms to improve content operations. Additionally, you will mentor a team of developers and partner with stakeholders to translate regulatory requirements into technical solutions.
Resolve complex technical issues for global enterprise customers using the cloud-based Transportation Management Software platform. Collaborate with Product, Engineering, and Hosting teams to investigate escalations and document effective solutions.
Define and execute the product strategy and roadmap for a core area within the Warehouse Management value stream. Lead discovery efforts with customers and drive execution by partnering closely with engineering to deliver scalable, high-value solutions.
The Account Executive is responsible for winning new business by helping small to mid-size organizations transform their supply chain and logistics operations through technology. They will lead complex sales cycles, build trusted relationships with senior decision-makers, and consistently drive new customer growth.
You will provide high-quality technical support for business-critical transport management software by owning complex issues from investigation to resolution. Additionally, you will mentor colleagues, improve support processes through automation, and facilitate smooth transitions for new customers.
The Senior Product Manager will own and advance SellerCloud's order management capabilities by defining customer-driven strategies and delivering measurable business outcomes. They will collaborate with engineering to create connected workflows across order, inventory, and shipping systems while influencing commercial growth.
The Senior Software Developer will lead front-end development by delivering scalable features and mentoring team members on best practices. They will also integrate AI coding agents into the daily workflow to enhance productivity and code quality.
The Customer Support Representative will provide product and service information while resolving customer challenges with accuracy and efficiency. Responsibilities include answering incoming requests, analyzing issues within the context of customs regulations, and documenting bug fixes.
The Marketing Manager will develop and manage end-to-end demand programs and ABM campaigns across North America. They will also coordinate lead routing, track performance in the CRM, and align with cross-functional teams to drive qualified pipeline.
The Customer Success Manager will drive customer retention, growth, and advocacy by helping fleet clients achieve measurable operational value from Descartes solutions. They will own the post-sale customer journey, build strategic relationships, and ensure technology adoption leads to improvements in efficiency and performance.
The Software QA Specialist will design and execute comprehensive test plans, including functional, regression, and automated testing to ensure high-quality software delivery. They will also collaborate with global teams to identify defects, report progress, and contribute to the optimization of testing processes.
Manage a portfolio of customers to ensure effective use of Descartes solutions while driving retention and identifying expansion opportunities. Act as a product expert to investigate issues, provide strategic guidance, and shape feedback for product development teams.
Drive customer retention, growth, and long-term success by helping freight brokers maximize the value of Descartes' TMS solutions. Manage account health, identify upsell opportunities, and collaborate across teams to resolve customer issues and improve product adoption.
The Business Application Administrator will manage, secure, and integrate enterprise applications while identifying opportunities for automation and AI. They will translate business requirements into scalable technical solutions and ensure compliance and audit readiness across the application portfolio.
The Customs Support Specialist resolves complex application, integration, and regulatory issues to ensure seamless U.S. import operations. They provide expert support across the customs entry lifecycle while maintaining clear communication with brokerage professionals and technical teams.
The Rate Management Analyst is responsible for interpreting, creating, and maintaining ocean and inland rate information within the company's application. They also provide domain expertise and support to customers regarding filing requests and data-related issues.
You will own and grow a portfolio of freight forwarding customer accounts, driving product adoption, retention, and expansion. Additionally, you will build trusted relationships with stakeholders and analyze data to proactively identify business objectives and risks.
The developer will design, develop, and maintain scalable applications using .NET, Blazor, and Azure-native patterns. They will also integrate agentic AI solutions and collaborate with cross-functional teams to deliver secure and reliable software.
Resolve complex customer issues involving customs brokerage workflows, OneView, configuration, integrations, infrastructure, connectivity, and ACE/ABI messaging, prioritizing incidents that could disrupt cargo clearance or filing deadlines. Reproduce and document issues, escalate confirmed defects, support customers and cross-functional teams, and improve diagnostic procedures, training, and knowledge-base materials.
The Enterprise Account Executive is responsible for identifying, developing, and closing high-value enterprise opportunities for shipping solutions. They will manage the full sales cycle, from prospecting and qualification to negotiation and closing, while building trusted relationships with key stakeholders.
The Business Development Representative is responsible for generating qualified pipeline opportunities through inbound lead qualification and outbound prospecting. They will build trusted relationships with prospective customers to identify operational pain points and effectively communicate the value of Descartes' solutions.
You will own the success and growth of freight forwarding customers by driving product adoption, retention, and account expansion. This involves building trusted relationships with stakeholders and providing strategic recommendations through regular business reviews.
Own the success and growth of freight forwarding customers by ensuring they realize measurable value from the platform. Drive retention, product adoption, and account expansion through strategic relationship management and data-driven insights.
Build and scale a revenue-generating partnerships engine to drive qualified pipelines and closed-won business across North America. Manage a portfolio of partners including platforms, agencies, and carriers to execute co-selling motions and achieve revenue targets.
Lead and scale the North American Broker/Forwarder Enterprise Systems and LSP Strategic Account teams to drive 15-20% annual revenue growth. Collaborate with Product and Marketing teams to shape go-to-market strategies and represent the company with major enterprise customers.
