Provide expert technical support to customers in complex customs and logistics environments to ensure operational continuity. Collaborate with Product, Engineering, and QA teams to resolve complex issues and improve product adoption through training.
The Descartes
32 Remote Job Openings at The Descartes
Manage the Rate Management team by overseeing operations, allocating work volume, and mentoring personnel. Ensure the conversion and maintenance of global rate information while fulfilling SLAs and tracking KPIs.
The intern will work alongside IT professionals on real projects to learn how to test software and write test cases. They will be responsible for finding and reporting bugs to ensure the delivery of high-quality products to customers.
Provide expert technical support for E-commerce applications to ensure business continuity and high customer satisfaction. Proactively monitor application performance and collaborate with internal teams to resolve complex technical issues.
Technical Support Representative - Sellercloud
The Descartes
·
Full Time
·
10 days ago
The Descartes
Resolve customer technical inquiries via email, phone, and chat while troubleshooting Sellercloud software issues. Collaborate with Product and Engineering teams to document cases and improve customer satisfaction and retention.
Bridge customer operations and R&D to deliver scalable API-first solutions for warehouse and transportation logistics. Translate operational challenges into product outcomes and leverage AI to enhance product discovery and delivery.
Bridge customer operations and R&D to deliver scalable API-first solutions for warehouse, transportation, and last-mile logistics. Translate operational challenges into product outcomes and leverage AI to enhance product discovery and delivery.
Lead and coach a team of Enterprise Sales Representatives to achieve revenue targets and pipeline growth across North America. Act as a player-coach to win complex enterprise opportunities and develop future sales leaders through disciplined execution.
Develop and manage end-to-end demand and ABM programs across North America to drive qualified pipeline. Coordinate with Sales, Content, and Digital teams to execute campaigns and track performance via CRM.
Manage a portfolio of approximately 150 Canadian customs brokerage customers to ensure retention and drive revenue growth. Lead strategic business reviews and collaborate cross-functionally to align product adoption with customer operational goals.
Responsible for identifying, developing, and closing new business opportunities across the Nordic region, specifically Sweden, Norway, and Denmark. The role involves owning the full sales cycle and building long-term relationships with customers and partners.
Own the full product lifecycle and commercial outcomes for the pixi WMS platform, focusing on adoption, retention, and revenue. Modernize the platform using AI and automation while managing integrations within the DACH eCommerce ecosystem.
VP Sales -Enterprise SaaS | Logistics Service Providers | Broker & Forwarder Systems
The Descartes
·
Full Time
·
21 days ago
The Descartes
Lead and scale the North American Broker/Forwarder Enterprise Systems and LSP Strategic Account teams to drive 15-20% annual revenue growth. Collaborate with Product and Marketing teams to shape go-to-market strategies and represent the company with major enterprise customers.
Technical Account Manager - Transportation Management Systems
The Descartes
·
Full Time
·
24 days ago
The Descartes
The TAM drives engagement and value realization for Enterprise accounts using MacroPoint and MyCarrierPortal. Responsibilities include acting as the primary technical contact, conducting QBRs, and identifying expansion opportunities.
Lead the development of internal applications, automation tools, and data platforms to improve trade content management. Mentor a team of developers and partner with stakeholders to translate regulatory requirements into technical solutions.
Own a $600K ARR new business quota by executing a disciplined, repeatable sales motion for the eCommerce product suite. Manage the full sales cycle from outbound prospecting and discovery to negotiation and closing new business.
Build and scale a revenue-generating partnerships engine to drive qualified pipelines and closed-won business across New Zealand and Australia. Establish repeatable co-selling motions with the eCommerce ecosystem, including platforms, agencies, and carriers.
Build and scale a revenue-generating partnerships engine to drive qualified pipelines and closed-won business across New Zealand and Australia. Focus on turning the eCommerce ecosystem into a repeatable growth channel for Sellercloud and Finale.
Manage a portfolio of Canadian customs brokerage customers to ensure retention and drive revenue growth through strategic account planning. Lead Quarterly Business Reviews and collaborate cross-functionally to identify expansion opportunities and mitigate churn risks.
Lead the development of internal applications, automation tools, and data platforms to improve trade content operations. Mentor a team of software developers and partner with stakeholders to translate regulatory requirements into technical solutions.
Build and scale a revenue-generating partnerships engine across North America to drive qualified pipelines and closed-won business. Focus on turning the eCommerce ecosystem into a repeatable growth channel for Sellercloud and Finale.
Lead and develop a high-performing team of Enterprise Sales Representatives to achieve revenue targets and pipeline growth across North America. Act as a player-coach to win complex enterprise opportunities while implementing structured coaching and data-driven sales management.
The role focuses on unlocking business value from AI and Microsoft technologies by bridging business teams and IT to scale productivity and automation. Key duties include translating business needs into functional requirements and tracking adoption KPIs for AI initiatives.
The Technical Account Manager drives engagement and value realization for Enterprise accounts using MacroPoint and MyCarrierPortal. Responsibilities include acting as the primary technical contact, conducting performance reviews, and identifying expansion opportunities.
The role focuses on identifying and delivering high-impact AI and Microsoft-enabled use cases to improve organizational productivity and efficiency. It involves bridging business teams and IT to ensure the secure and compliant adoption of the Microsoft ecosystem.
Support sales and solution teams by preparing high-quality proposals, presentations, and data-driven ROI analyses. Configure product demonstrations and transform customer data into structured formats for integration and testing.
Accelerate the evolution of the GroundCloud platform by building reliable, high-impact features for delivery fleets. The role involves end-to-end feature development, conducting code reviews, and contributing to technical design discussions to improve system quality.
Own the full sales cycle from prospecting to closing to identify and develop new business opportunities across the Nordic region. Collaborate with internal teams to design tailored solutions that drive operational efficiency for logistics service providers.
The Sales Partnerships Executive will build and scale a revenue-generating partnerships engine that drives qualified pipelines and closed-won business across North America. This role focuses on turning the eCommerce ecosystem into a structured growth channel that impacts bookings through Sellercloud and Finale.
The Director of Corporate Development will lead the evaluation, execution, and integration of global M&A opportunities to support the company's growth strategy. Key duties include conducting due diligence, preparing investment memos, and monitoring post-deal performance and synergy realization.
Own a $600K ARR new business quota in the North American market by executing a disciplined, repeatable sales motion for the eCommerce product suite. Manage the full sales cycle from outbound prospecting and discovery to negotiation and closing new business.
Manage a portfolio of customer accounts to ensure long-term satisfaction, retention, and revenue growth. Act as a trusted advisor to help clients maximize the value of EDI and eInvoicing solutions while identifying expansion opportunities.
