Define and execute the product strategy and roadmap for a core area within the Warehouse Management value stream. Lead discovery, drive execution with engineering, and partner with cross-functional teams to deliver measurable business outcomes.
The developer will design, develop, and maintain scalable applications using .NET, Blazor, and Azure-native patterns. They will also integrate agentic AI solutions and collaborate with cross-functional teams to deliver secure and reliable software.
Design, develop, deploy, and maintain cloud infrastructure, servers, network appliances, and platform services, while improving reliability, security, performance, and observability. Build automated CI/CD and infrastructure-as-code pipelines, troubleshoot distributed systems, maintain operational documentation, and participate in an on-call rotation.
Resolve complex customer issues involving customs brokerage workflows, OneView, configuration, integrations, infrastructure, connectivity, and ACE/ABI messaging, prioritizing incidents that could disrupt cargo clearance or filing deadlines. Reproduce and document issues, escalate confirmed defects, support customers and cross-functional teams, and improve diagnostic procedures, training, and knowledge-base materials.
Develop and execute public relations and marketing communications strategies, creating content such as customer stories, articles, press releases, social posts, and internal newsletters. Lead research and communications programs, collaborate across teams and with customers, analyze PR performance, manage agency and vendor relationships, and support the annual user conference.
The Business Development Representative will qualify inbound inquiries, generate outbound leads, and build relationships with prospects to present solutions. They will also drive event attendance and contribute directly to sales growth and business expansion.
The Enterprise Account Executive is responsible for identifying, developing, and closing high-value enterprise opportunities for shipping solutions. They will manage the full sales cycle, from prospecting and qualification to negotiation and closing, while building trusted relationships with key stakeholders.
The Business Development Representative is responsible for generating qualified pipeline opportunities through inbound lead qualification and outbound prospecting. They will build trusted relationships with prospective customers to identify operational pain points and effectively communicate the value of Descartes' solutions.
You will own the success and growth of freight forwarding customers by driving product adoption, retention, and account expansion. This involves building trusted relationships with stakeholders and providing strategic recommendations through regular business reviews.
You will lead the development of internal applications, automation tools, and data platforms to improve trade content management and operational efficiency. Additionally, you will mentor a team of developers and partner with stakeholders to translate regulatory requirements into technical solutions.
You will lead the development of internal applications, automation tools, and data platforms to improve trade content operations. Additionally, you will mentor a team of developers and partner with stakeholders to translate regulatory requirements into technical solutions.
Own the warehouse management product portfolio’s strategy, integration, operating model, and business outcomes, including adoption, retention, monetization, and roadmap delivery. Lead and develop a geographically distributed product team while aligning Engineering, Sales, Marketing, Support, Professional Services, and Finance on customer value and commercial impact.
You will lead the migration from ETL to ELT and advance the Data Mesh model to ensure reliable, scalable data products. Additionally, you will strengthen the semantic layer and improve platform reliability through robust engineering standards and mentorship.
The Customs Rater processes shipment and trip information to ensure accurate and timely submission to the Canada Border Services Agency. They also monitor work queues, resolve processing issues, and provide responsive communication to customers and customs brokers.
Provide professional first-tier support to global customers via phone, email, and other communication channels. Accurately route tickets, monitor systems, and escalate technical issues to the appropriate departments.
Own the success and growth of freight forwarding customers by ensuring they realize measurable value from the platform. Drive retention, product adoption, and account expansion through strategic relationship management and data-driven insights.
The Sales Director will lead and coach a team of enterprise sales representatives to achieve revenue targets and pipeline growth. They will also model consultative selling excellence while fostering a culture of accountability and continuous improvement.
Build and scale a revenue-generating partnerships engine to drive qualified pipelines and closed-won business across North America. Manage a portfolio of partners including platforms, agencies, and carriers to execute co-selling motions and achieve revenue targets.
Lead and develop the UK Expertise Centre to ensure high-performing support for business-critical supply chain software. Manage service delivery, resolve complex escalations, and drive continuous improvement through trend analysis and team coaching.
The Customer Success Manager is responsible for managing a portfolio of Canadian customs brokerage customers, focusing on revenue retention, account growth, and long-term success. They will lead strategic business reviews, identify expansion opportunities, and collaborate cross-functionally to ensure operational excellence and customer satisfaction.
Lead and scale the North American Broker/Forwarder Enterprise Systems and LSP Strategic Account teams to drive 15-20% annual revenue growth. Collaborate with Product and Marketing teams to shape go-to-market strategies and represent the company with major enterprise customers.
Manage a portfolio of Canadian customs brokerage customers to ensure retention and drive revenue growth through strategic account planning. Lead Quarterly Business Reviews and collaborate cross-functionally to identify expansion opportunities and mitigate churn risks.
Lead and develop a high-performing team of Enterprise Sales Representatives to achieve revenue targets and pipeline growth across North America. Act as a player-coach to win complex enterprise opportunities while implementing structured coaching and data-driven sales management.
The Director of Corporate Development will lead the evaluation, execution, and integration of global M&A opportunities to support the company's growth strategy. Key duties include conducting due diligence, preparing investment memos, and monitoring post-deal performance and synergy realization.
The Sales Partnerships Executive will build and scale a revenue-generating partnerships engine that drives qualified pipelines and closed-won business across North America. This role focuses on turning the eCommerce ecosystem into a structured growth channel that impacts bookings through Sellercloud and Finale.
Manage a portfolio of customer accounts to ensure long-term satisfaction, retention, and revenue growth. Act as a trusted advisor to help clients maximize the value of EDI and eInvoicing solutions while identifying expansion opportunities.
