Drive new revenue growth in the UK by acquiring high-value logistics service provider customers and scaling a repeatable sales motion. Focus on winning new logos within the freight forwarder and 3PL segments to deliver measurable operational impact.
The Descartes
32 Remote Job Openings at The Descartes
Provide technical support for SaaS and on-site software applications across customs and freight forwarding domains for UK and EU customers. Manage support tickets via portal, email, chat, and phone while collaborating with internal R&D and Sales teams for resolution.
Technical Account Manager - Transportation Management Systems
The Descartes
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Full Time
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3 days ago
The Descartes
The TAM drives engagement and value realization for Enterprise accounts using MacroPoint and MyCarrierPortal. Responsibilities include acting as the primary technical contact, conducting QBRs, and identifying expansion opportunities.
Lead the development of internal applications, automation tools, and data platforms to improve trade content management. Mentor a team of developers and partner with stakeholders to translate regulatory requirements into technical solutions.
Architect scalable and resilient AI/ML systems while setting technical direction and engineering standards. Lead the team through mentorship, code reviews, and cross-functional collaboration to ensure production readiness and reliability.
Own a $600K ARR new business quota by executing a disciplined, repeatable sales motion for the eCommerce product suite. Manage the full sales cycle from outbound prospecting and discovery to negotiation and closing new business.
Build and scale a revenue-generating partnerships engine to drive qualified pipelines and closed-won business across New Zealand and Australia. Establish repeatable co-selling motions with the eCommerce ecosystem, including platforms, agencies, and carriers.
Build and scale a revenue-generating partnerships engine to drive qualified pipelines and closed-won business across New Zealand and Australia. Focus on turning the eCommerce ecosystem into a repeatable growth channel for Sellercloud and Finale.
Manage a portfolio of Canadian customs brokerage customers to ensure retention and drive revenue growth through strategic account planning. Lead Quarterly Business Reviews and collaborate cross-functionally to identify expansion opportunities and mitigate churn risks.
Lead the development of internal applications, automation tools, and data platforms to improve trade content operations. Mentor a team of software developers and partner with stakeholders to translate regulatory requirements into technical solutions.
Build and scale a revenue-generating partnerships engine across North America to drive qualified pipelines and closed-won business. Focus on turning the eCommerce ecosystem into a repeatable growth channel for Sellercloud and Finale.
Lead and develop a high-performing team of Enterprise Sales Representatives to achieve revenue targets and pipeline growth across North America. Act as a player-coach to win complex enterprise opportunities while implementing structured coaching and data-driven sales management.
The Field Operations Specialist manages the operational backbone of the sales process, including trial setup, order processing, and account renewals. The role focuses on ensuring high accuracy in customer profiles and billing to enable a seamless onboarding experience.
Set the technical direction and architect scalable, resilient Java-based systems to support product growth. Lead engineering standards through mentorship, code reviews, and cross-functional collaboration with Product and Design teams.
The Technical Account Manager serves as a trusted advisor to strategic logistics customers to drive measurable business value and ROI from 3G TMS and MacroPoint. The role involves managing customer retention, increasing product adoption, and providing technical feedback to influence product direction.
Lead the implementation of transportation and mobile resource management solutions by translating operational requirements into scalable workflows. Ensure customers realize operational value through configuration, testing, and end-user training while supporting post-go-live stabilization.
The role focuses on unlocking business value from AI and Microsoft technologies by bridging business teams and IT to scale productivity and automation. Key duties include translating business needs into functional requirements and tracking adoption KPIs for AI initiatives.
The Technical Account Manager drives engagement and value realization for Enterprise accounts using MacroPoint and MyCarrierPortal. Responsibilities include acting as the primary technical contact, conducting performance reviews, and identifying expansion opportunities.
The role focuses on identifying and delivering high-impact AI and Microsoft-enabled use cases to improve organizational productivity and efficiency. It involves bridging business teams and IT to ensure the secure and compliant adoption of the Microsoft ecosystem.
Build a scalable inbound engine to increase organic traffic and convert digital engagement into a measurable pipeline for Transportation Management solutions. This includes optimizing website content, improving search rankings, and establishing the company as a thought leader through SEO-optimized content.
Set the technical direction for AI/ML focused systems to ensure they are scalable, secure, and resilient. Lead engineering standards through mentorship, code reviews, and cross-functional collaboration with Product and Design teams.
Provide high-quality technical support to resolve complex application, data, and integration issues for transport and logistics customers. Contribute to the evolution of support processes by leveraging AI tools, automation, and cross-functional collaboration.
Support sales and solution teams by preparing high-quality proposals, presentations, and data-driven ROI analyses. Configure product demonstrations and transform customer data into structured formats for integration and testing.
Accelerate the evolution of the GroundCloud platform by building reliable, high-impact features for delivery fleets. The role involves end-to-end feature development, conducting code reviews, and contributing to technical design discussions to improve system quality.
Drive new revenue growth in the UK by acquiring high-value logistics service provider customers and delivering measurable operational impact. Scale a disciplined sales motion targeting freight forwarders and 3PLs to build long-term partnerships.
Own the full sales cycle from prospecting to closing to identify and develop new business opportunities across the Nordic region. Collaborate with internal teams to design tailored solutions that drive operational efficiency for logistics service providers.
The Director of Corporate Development will lead the evaluation, execution, and integration of global M&A opportunities to support the company's growth strategy. Key duties include conducting due diligence, preparing investment memos, and monitoring post-deal performance and synergy realization.
Build and scale a revenue-generating partner ecosystem to drive pipeline and closed business for Global Trade solutions. Establish repeatable co-selling motions with Sales and activate a portfolio of ISVs, systems integrators, and platforms.
The Sales Partnerships Executive will build and scale a revenue-generating partnerships engine that drives qualified pipelines and closed-won business across North America. This role focuses on turning the eCommerce ecosystem into a structured growth channel that impacts bookings through Sellercloud and Finale.
As a Technical Lead, you will set the technical direction and elevate engineering standards by translating complex product needs into well-architected solutions. You will ensure production readiness and reliability, with systems meeting defined SLAs and improved incident response practices.
Own a $600K ARR new business quota in the North American market by executing a disciplined, repeatable sales motion for the eCommerce product suite. Manage the full sales cycle from outbound prospecting and discovery to negotiation and closing new business.
Manage a portfolio of customer accounts to ensure long-term satisfaction, retention, and revenue growth. Act as a trusted advisor to help clients maximize the value of EDI and eInvoicing solutions while identifying expansion opportunities.
