Business Application Administrator

Descartes Unites the People and Technology that Move the World

The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.

We’re growing fast and invite you to join our amazing team. 

Mission — Why the Job Exists

The Business Application Administrator will help Descartes operate, secure, integrate, and continuously improve the enterprise applications that support a growing global software organization. As part of the IT Business Support team, you will work across administrators, analysts, project managers, IT teams, and business stakeholders, combining hands-on application administration with security, automation, integration, and process improvement.

Your mission is to make Descartes' business applications reliable, secure, scalable, and easier to administer while identifying opportunities to use automation and AI to improve how application administration gets done.

Outcomes — What Success Looks Like

You will:

• Strengthen application reliability and security by configuring, integrating, supporting, maintaining, troubleshooting, patching, and updating business applications while enforcing information-security policies and controls.
• Create more consistent access management by standardizing user and API administration and maintaining appropriate access controls across business applications.
• Turn business needs into scalable solutions by translating requirements into effective functional and technical specifications and solutions.
• Improve efficiency through automation and AI, identifying suitable application-administration activities that can be simplified or automated.
• Advance compliance and audit readiness through strong application controls, documentation of technical configurations and IT processes, and support for application audit requirements.
• Increase the value of the application portfolio by evaluating new releases and features, identifying application gaps and potential solutions, and contributing to technology evaluation and selection.
• Drive consistency across business applications by promoting process harmonization and serving as a credible application technical subject-matter expert across business units.

Skills, Experience & Competencies — How the Work Gets Done

Essential experience

• 3–5 years of related experience in business application administration or a closely related IT discipline.
• Broad hands-on experience administering users, security, and integrations across multiple on-premises and SaaS enterprise applications.
• Hands-on administration experience across the Microsoft business applications stack is a mandate.

• Experience with SharePoint, OneDrive, Teams, O365, D365, Power Platform, and Fabric is highly relevant.

• Experience implementing, maintaining, and monitoring secure user-access authentication protocols.
• Working knowledge of ITIL, ITSM, ISMS, and Change Management, including experience managing activities or projects through project-management and ITIL systems.
• Practical, day-to-day experience with Copilot, scripting, SQL, Power BI, and advanced Excel.
• Demonstrated ability to diagnose complex technical problems, guide their resolution, and strategically prioritize competing demands.
• Strong communication and collaboration skills, with the ability to succeed as both an individual contributor and member of cross-functional project teams in a fast-paced environment.
• A university degree, college diploma, or industry certification in a related IT field is preferred, and Microsoft certifications are considered an asset.

Aptitudes

• Smart: Able to quickly understand complex systems, connect ideas, and make sound judgments.
• Curious: Actively seeks to understand customer problems, emerging technologies, and better ways of working.
• Coachable: Open to feedback, willing to adapt, and continuously improving through learning.

What’s in It for You

This is an opportunity to work across a broad portfolio of business technology rather than being limited to a single application. You’ll collaborate with administrators, analysts, project managers, IT teams, and business stakeholders while developing deeper expertise across Microsoft business applications, SaaS administration, security, integration, automation, AI, compliance, and application optimization.

Location & Salary Range:This is a remote position, and the salary range for this role is $65,000–$72,000 CAD. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation. 

Join Us

As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.