Provide world-class customer support by managing incoming cases and maintaining strong client relationships. Document communications and technical issues in the CRM while contributing to knowledge base articles.
The Principal ML System Engineer will define the technical vision and architecture for the company's machine learning platform to support scalable AI product development. They will lead cross-functional initiatives to establish MLOps standards, security protocols, and performance monitoring for ML systems.
The Principal AI Machine Learning Platform Engineer will define the technical vision, architecture, and roadmap for the company's ML and generative AI platform. They will lead cross-functional efforts to establish MLOps standards, ensure system reliability, and mentor engineering teams to scale AI product delivery.
Provide world-class customer support by troubleshooting technical issues and configuring cloud-based software for healthcare providers. Collaborate cross-functionally to resolve complex problems while maintaining accurate documentation in the help desk ticketing system.
The Manager will lead and inspire a team of Solutions Analysts to deliver world-class customer service while overseeing day-to-day operations and performance. They will also act as a project manager for process improvements and serve as a point of escalation for high-impact customer issues.
The role involves reviewing and labeling clinical data to ensure accuracy and alignment for AI model development. The incumbent will collaborate with technical teams and subject matter experts to resolve discrepancies and educate stakeholders on clinical AI solutions.
The role involves reviewing and labeling clinical data to ensure accuracy and alignment for AI model evaluation. The incumbent will act as a clinical subject matter expert to resolve discrepancies and collaborate with technical teams to improve AI solution quality.
The consultant serves as the principal liaison for EHR implementation, documenting technical requirements and configuring systems to optimize workflows. They are responsible for leading business discovery, delivering training, and managing stakeholder communication to ensure successful project execution.
The Product Manager will own the strategy, roadmap, and execution for orders management products, focusing on modernizing legacy systems through AI and automation. They will collaborate across cross-functional teams to translate customer needs into meaningful product outcomes while serving as the subject matter expert.
The Escalation Manager will coordinate efforts to resolve high-impact customer issues by working across engineering, product, and support teams. They are responsible for building the escalation management function, establishing standards, and creating data-driven recovery plans.
The Escalation Manager will coordinate efforts to resolve high-impact customer issues by working across engineering, product, and support teams. They are responsible for building out the escalation management function, including defining processes, standards, and data-driven recovery plans.
Drive revenue growth through strategic account planning and consultative selling for healthcare clients in the Northeastern US. Lead cross-functional teams to deliver cohesive client value and manage the full sales lifecycle from pipeline development to deal closure.
Drive revenue growth in the Northeastern US through strategic account planning and consultative selling to healthcare clients. Lead a cross-functional POD to manage complex deals and ensure long-term account value realization.
Design and deliver the Product-to-Cash landscape on Salesforce, focusing on Revenue Cloud Advanced and billing systems. Act as an architectural coach and mentor to engineers and solution designers to raise technical standards.
The role involves designing and executing the software development life cycle to build AI platform infrastructure and tools. Key duties include automating tasks, debugging systems, and collaborating with internal teams to improve AI-driven healthcare products.
Design and deliver the Product-to-Cash landscape on Salesforce, focusing on Revenue Cloud Advanced and billing systems. Act as an architectural coach and mentor to engineers while aligning technical roadmaps with enterprise standards.
The Outbound Product Manager owns the go-to-market execution and adoption success for assigned products, defining positioning and supporting launch strategies. They collaborate cross-functionally to enable sales teams and gather voice-of-customer insights to improve product-market fit.
Build and support AI agents and intelligent workflows using Microsoft Azure tools to streamline corporate operations. Collaborate with cross-functional teams to design scalable AI-driven automation and integrate LLM-based agents with enterprise systems.
Provide world-class technical support to users via multiple channels and manage the lifecycle of support cases in a CRM. Maintain knowledge base articles and collaborate with internal teams to improve operational tools and processes.
Lead the Acute & Payer business unit with full P&L accountability, focusing on revenue growth and EBITDA management across Health System and Health Plan markets. Drive the commercialization of AI-powered products and oversee the integration of acquired portfolios to expand organic growth.
Act as a trusted advisor to health plan clients to ensure optimal adoption of technology and alignment with organizational goals. Responsibilities include identifying performance improvement opportunities, managing long-term account plans, and driving quantifiable value and ROI for customers.
Serve as a trusted advisor to healthcare clients to ensure optimal adoption of PointClickCare technology and alignment with organizational goals. Responsibilities include managing strategic partnerships, identifying performance improvement opportunities, and delivering ROI narratives.
The Outbound Product Manager leads the go-to-market execution, positioning, and adoption success for strategic products. This includes enabling sales teams and gathering customer insights to improve product-market fit.
Lead an implementation team to deliver software solutions to customers in the Long-Term and Post-Acute Care markets. Manage team performance, drive operational excellence, and collaborate cross-functionally to ensure high-quality customer experiences.
Lead an implementation team to deliver high-quality software solutions to customers in the Long-Term and Post-Acute Care markets. Manage team performance, drive operational excellence, and collaborate cross-functionally to ensure an exceptional end-to-end client experience.
Architect and deliver AI agents and intelligent process automations using Salesforce Agentforce to transform system workflows. Collaborate with cross-functional teams to prototype AI use cases and mentor junior application engineers.
Architect and deliver AI agents and intelligent process automations using Salesforce Agentforce to transform system workflows. Collaborate with cross-functional teams to prototype AI use cases and mentor junior application engineers.
Lead multiple market-ready healthcare solution launch projects by mobilizing cross-functional efforts within customer operations. Manage the transition from early access pilots to commercial availability to maximize customer time-to-value and company revenue.
Lead the launch of healthcare solutions and services by coordinating cross-functional efforts within customer operations. Manage the transition from early access pilots to commercial availability to maximize customer value and company revenue.
Act as the principal liaison to implement leading practices and optimize workflows for customers in Long-Term and Post-Acute Care settings. Lead business discovery, execute system configuration, and manage stakeholder communication to drive solution adoption.
Act as the principal liaison to implement best practices and optimize workflows for customers in Long-Term and Post-Acute Care settings. Lead business discovery, execute system configurations, and manage stakeholder communication to drive solution adoption.
Lead and mentor multiple Agile software engineering teams to deliver high-quality enterprise solutions. Drive technical design, execution, and the adoption of an AI-first culture to enhance product performance.
Manage software and technology vendors embedding solutions into the PointClickCare platform for senior care facilities. Lead the end-to-end partnership lifecycle from identification and financial modeling to deal closure and product launch.
Manage software and technology vendors embedding solutions into the PointClickCare platform for senior care facilities. Lead the end-to-end partnership lifecycle from identification and financial modeling to deal closure and product launch.
The SVP & GM is accountable for all growth, profitability, and market strategy within the Senior Living vertical, owning the full customer lifecycle. This includes managing the P&L, leading customer-facing teams, and aligning product and marketing roadmaps with market needs.
Lead the financial modelling and analytics capability to drive profitability and optimize commercial strategy. Apply AI/ML tools to modernize reporting and provide decision support for executive leadership and the Board.
Lead the financial modelling and analytics capability to drive profitability and optimize commercial strategy. Apply AI/ML tools to modernize reporting and provide decision support for executive leadership and the Board.
The Senior Director is responsible for driving a unified experience strategy and ensuring all product interactions are intuitive and aligned with business outcomes. This includes leading multi-disciplinary design teams and integrating AI-enabled functionality across a complex B2B healthcare portfolio.
Lead the design and user experience strategy across a complex B2B healthcare technology portfolio to ensure intuitive and consistent product interactions. Oversee multi-disciplinary teams in UX, content design, and research while driving AI transformation and scalable design governance.
Provide world-class technical support to users via multiple channels and manage support cases based on severity. Maintain knowledge articles and CRM records while building strong client relationships.
Own the roadmap and backlog for the Data Platform portfolio to enable scalable, trusted, and well-defined data across the platform. Partner with engineering and product teams to translate domain needs into clear data definitions and ensure high-quality data modeling.
Own the roadmap and backlog for the Data Platform portfolio to enable scalable and trusted data across the platform. Partner with engineering and product teams to translate domain needs into clear data definitions, schemas, and governance practices.
Own and develop the gold data layer by transforming raw clinical and operational data into curated datasets for AI model development. Collaborate with researchers and product experts to bridge data semantics with AI needs across various modalities.
Own and develop the gold data layer by transforming raw clinical and operational data into curated datasets for AI model development. Collaborate with researchers and product experts to bridge data semantics with AI needs across various modalities.
Provide high-quality technical support and troubleshooting for cloud-based healthcare solutions used in long-term care facilities. Document issues via a help desk ticketing system and collaborate cross-functionally to resolve customer complaints.
You will build, operate, and support cloud infrastructure and deployment pipelines to ensure reliable application and AI-enabled workloads. Additionally, you will automate operational tasks, monitor system health, and participate in on-call rotations to resolve incidents.
This role involves defining and driving the long-term strategy for a unified health data platform supporting clinical, operational, and product use cases, while collaborating on architecture for ingesting billions of patient data points across diverse systems. Key duties include leading platform initiatives to improve data quality and governance, and partnering with engineering to adopt modern data processing technologies.
This role involves defining and driving the long-term strategy for a unified health data platform that supports clinical, operational, and product use cases, while collaborating on architecture for ingesting billions of patient data points across diverse systems. Key duties include leading platform initiatives to improve data quality and governance, and partnering with product teams to enable downstream applications, including AI/ML pipelines.
The role involves applying machine learning and AI techniques, including GenAI and LLM-based approaches, to develop model systems and solutions that integrate into large-scale cloud-based SaaS production environments for healthcare. Responsibilities include designing, building, and evaluating solutions for various healthcare use cases like prediction, summarization, and semantic search, while performing necessary data preparation and model tuning.
The role involves applying machine learning and AI techniques, including GenAI and LLM-based approaches, to develop model systems and solutions that integrate into large-scale cloud-based SaaS production environments for healthcare. Responsibilities include designing, building, and evaluating solutions using structured or unstructured data for various healthcare use cases like prediction, summarization, and semantic search.
