Lead an implementation team to deliver software solutions to customers in the Long-Term and Post-Acute Care markets. Manage team performance, drive operational excellence, and collaborate cross-functionally to ensure high-quality customer experiences.
PointClickCare
62 Remote Job Openings at PointClickCare
Lead an implementation team to deliver high-quality software solutions to customers in the Long-Term and Post-Acute Care markets. Manage team performance, drive operational excellence, and collaborate cross-functionally to ensure an exceptional end-to-end client experience.
Sr Application Engineer (Salesforce-Agentforce Ai)
PointClickCare
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Full Time
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17 hours ago
PointClickCare
Architect and deliver AI agents and intelligent process automations using Salesforce Agentforce to transform system workflows. Collaborate with cross-functional teams to prototype AI use cases and mentor junior application engineers.
Canada- Sr Application Engineer (Salesforce-Agentforce Ai)
PointClickCare
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Full Time
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17 hours ago
PointClickCare
Architect and deliver AI agents and intelligent process automations using Salesforce Agentforce to transform system workflows. Collaborate with cross-functional teams to prototype AI use cases and mentor junior application engineers.
(Canada) Customer Operations Launch Manager - 1 Year Contract
PointClickCare
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Full Time
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3 days ago
PointClickCare
Lead the launch of healthcare solutions and services by coordinating cross-functional efforts within customer operations. Manage the transition from early access pilots to commercial availability to maximize customer value and company revenue.
(US) Customer Operations Launch Manager - 1 Year Contract
PointClickCare
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Full Time
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3 days ago
PointClickCare
Lead multiple market-ready healthcare solution launch projects by mobilizing cross-functional efforts within customer operations. Manage the transition from early access pilots to commercial availability to maximize customer time-to-value and company revenue.
(Canada) Software Implementation Consultant - Clinical
PointClickCare
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Full Time
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4 days ago
PointClickCare
Act as the principal liaison to implement leading practices and optimize workflows for customers in Long-Term and Post-Acute Care settings. Lead business discovery, execute system configuration, and manage stakeholder communication to drive solution adoption.
(US) Software Implementation Consultant - Clinical
PointClickCare
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Full Time
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4 days ago
PointClickCare
Act as the principal liaison to implement best practices and optimize workflows for customers in Long-Term and Post-Acute Care settings. Lead business discovery, execute system configurations, and manage stakeholder communication to drive solution adoption.
Accountable for accelerating product-led growth and market adoption for AI in the Skilled Nursing segment. This role involves partnering with cross-functional leaders to validate value, shape product direction, and enable scalable go-to-market motions.
Lead and mentor multiple Agile software engineering teams to deliver high-quality enterprise solutions. Drive technical design, execution, and the adoption of an AI-first culture to enhance product performance.
Sr. Partner Manager, Strategic Partnerships (Senior Care) (Canada)
PointClickCare
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Full Time
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6 days ago
PointClickCare
Manage software and technology vendors embedding solutions into the PointClickCare platform for senior care facilities. Lead the end-to-end partnership lifecycle from identification and financial modeling to deal closure and product launch.
Sr. Partner Manager, Strategic Partnerships (Senior Care) (US)
PointClickCare
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Full Time
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6 days ago
PointClickCare
Manage software and technology vendors embedding solutions into the PointClickCare platform for senior care facilities. Lead the end-to-end partnership lifecycle from identification and financial modeling to deal closure and product launch.
Senior Vice President & General Manager, Senior Living
PointClickCare
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Full Time
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6 days ago
PointClickCare
The SVP & GM is accountable for all growth, profitability, and market strategy within the Senior Living vertical, owning the full customer lifecycle. This includes managing the P&L, leading customer-facing teams, and aligning product and marketing roadmaps with market needs.
Lead the financial modelling and analytics capability to drive profitability and optimize commercial strategy. Apply AI/ML tools to modernize reporting and provide decision support for executive leadership and the Board.
Lead the financial modelling and analytics capability to drive profitability and optimize commercial strategy. Apply AI/ML tools to modernize reporting and provide decision support for executive leadership and the Board.
Lead and develop a team of Software Implementation Consultants to deliver successful customer implementations and advisory services. Oversee operational performance through KPIs and OKRs while driving process improvements and AI-enabled workflow efficiencies.
The Senior Director is responsible for driving a unified experience strategy and ensuring all product interactions are intuitive and aligned with business outcomes. This includes leading multi-disciplinary design teams and integrating AI-enabled functionality across a complex B2B healthcare portfolio.
Lead the design and user experience strategy across a complex B2B healthcare technology portfolio to ensure intuitive and consistent product interactions. Oversee multi-disciplinary teams in UX, content design, and research while driving AI transformation and scalable design governance.
Associate Product Manager - Advanced Insights
PointClickCare
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Full Time
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13 days ago
PointClickCare
Support the development of AI-powered data and analytics products for the Senior Care Advanced Insights module. Manage the product backlog and roadmap while collaborating with engineering and UX teams to deliver reporting features.
The role focuses on identifying and executing AI use cases to improve customer adoption and retention through intelligent workflow automation. It involves building and optimizing agentic workflows using tools like n8n and Make to embed AI into core customer engagement processes.
The Enterprise Architect designs and evolves the technology landscape to align technical initiatives with organizational goals. Key duties include developing AI agentic capabilities, creating architecture blueprints, and evaluating emerging technologies.
(US) Solutions Analyst - (Clinical, MDS 3.0)
PointClickCare
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Full Time
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18 days ago
PointClickCare
Provide world-class technical support to users via multiple channels and manage support cases based on severity. Maintain knowledge articles and CRM records while building strong client relationships.
Own the roadmap and backlog for the Data Platform portfolio to enable scalable, trusted, and well-defined data across the platform. Partner with engineering and product teams to translate domain needs into clear data definitions and ensure high-quality data modeling.
Own the roadmap and backlog for the Data Platform portfolio to enable scalable and trusted data across the platform. Partner with engineering and product teams to translate domain needs into clear data definitions, schemas, and governance practices.
(Canada) Customer Success Manager, Physician Groups
PointClickCare
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Full Time
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18 days ago
PointClickCare
Manage and grow world-class partnerships with physician groups to optimize the value of PointClickCare solutions. Drive retention and expansion by acting as a trusted advisor to C-level executives and coordinating with internal teams.
(US) Customer Success Manager, Physician Groups
PointClickCare
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Full Time
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18 days ago
PointClickCare
Manage world-class partnerships with physician groups to optimize the value of PointClickCare solutions. Drive revenue growth and retention through strategic guidance, executive business reviews, and cross-functional collaboration.
Own and develop the gold data layer by transforming raw clinical and operational data into curated datasets for AI model development. Collaborate with researchers and product experts to bridge data semantics with AI needs across various modalities.
Own and develop the gold data layer by transforming raw clinical and operational data into curated datasets for AI model development. Collaborate with researchers and product experts to bridge data semantics with AI needs across various modalities.
(US) Sr. Customer Success Manager, Enterprise
PointClickCare
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Full Time
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21 days ago
PointClickCare
Manage world-class partnerships with enterprise clients to optimize the value of PointClickCare's solutions. Act as a trusted advisor to executive leadership while implementing success plans and churn mitigation strategies.
Drive revenue growth within a defined territory of payer accounts through strategic account planning and consultative selling. Lead the end-to-end execution of complex sales opportunities, including new logo acquisition and expansion motions.
(Canada) Sr. Customer Success Manager, Enterprise (copy)
PointClickCare
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Full Time
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21 days ago
PointClickCare
Manage world-class partnerships with enterprise clients to optimize their use and value of PointClickCare solutions. Act as a trusted advisor to executive leadership, delivering joint success plans and implementing churn mitigation strategies.
Lead the project management team in delivering software solutions for the Long-Term and Post-Acute Care markets. Drive process transformation and AI adoption to improve delivery quality, scalability, and customer outcomes.
Lead a remote project management team to deliver software solutions for the Long-Term and Post-Acute Care markets. Drive process transformation and AI adoption to improve delivery quality, scalability, and customer outcomes.
(Canada) Sr. Business Analyst (6 month contract)
PointClickCare
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Full Time
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a month ago
PointClickCare
The role involves eliciting and validating business needs to design data flow diagrams, data dictionaries, and enterprise business data architecture. You will collaborate with cross-functional teams to develop user stories and maintain the end-to-end business data-flow catalogue.
(US) Sr. Business Analyst (6 month contract)
PointClickCare
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Full Time
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a month ago
PointClickCare
The role involves eliciting and validating business needs to design data flow diagrams, data dictionaries, and enterprise business data architecture. You will collaborate with cross-functional teams to develop user stories and maintain the end-to-end business data-flow catalogue.
Senior Clinical Affairs Nurse – Product & Risk (12-month contract)
PointClickCare
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Full Time
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a month ago
PointClickCare
Serve as a clinical subject matter expert to ensure product development and AI-enabled workflows align with clinical best practices and safety standards. Perform first-line clinical risk assessments and collaborate with product and engineering teams to reduce late-stage rework.
(Canada) Account Executive - Physician Groups
PointClickCare
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Full Time
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a month ago
PointClickCare
The Account Executive is responsible for driving revenue growth and achieving quotas within a mid-market territory of physician groups. This involves strategic account planning, leading complex consultative sales cycles, and orchestrating internal resources to deliver business outcomes.
The Account Executive is responsible for driving revenue growth and managing the end-to-end sales cycle for EHR products within a mid-market territory. This includes strategic account planning, building executive-level relationships, and orchestrating internal resources to deliver business outcomes.
Responsible for processing semi-monthly and bi-weekly full cycle payroll for over 1,100 US employees using Dayforce. This includes managing irregular payments, benefits reconciliation, tax filings, and resolving employee payroll inquiries.
Product Manager, Senior Care - Prior Authorization and Concurrent Review
PointClickCare
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Full Time
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a month ago
PointClickCare
Own the roadmap and backlog for the Senior Care portfolio, focusing on prior authorization and concurrent review workflows. Partner with engineering and design to implement AI-driven logic that optimizes coverage and revenue for post-acute care facilities.
Own the product strategy, roadmap, and execution for Senior Living products, focusing on AI-powered care delivery. Collaborate with cross-functional teams to translate customer insights into actionable product requirements and manage the full development lifecycle.
(Canada) Solutions Analyst - Financial (West Coast)
PointClickCare
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Full Time
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a month ago
PointClickCare
Provide high-quality technical support and troubleshooting for cloud-based healthcare solutions used in long-term care facilities. Document issues via a help desk ticketing system and collaborate cross-functionally to resolve customer complaints.
Provide world-class technical support to users via multiple channels and manage the lifecycle of support cases within a CRM. Maintain knowledge base articles and collaborate with internal stakeholders to improve operational tools and processes.
Responsible for managing technical and integration interactions, focusing on resolving complex cases and advocating for customers. The role involves troubleshooting technical issues, documenting defects, and collaborating cross-functionally to communicate root causes and solutions.
Design and maintain the core infrastructure layer for GenAI products, including model gateways and vector databases. Collaborate with engineering teams to integrate AI-generated insights into agent workflows and optimize for scalability and cost.
Provide exceptional customer experience by resolving technical queries and complaints regarding cloud-based healthcare billing modules. Document user problems via Salesforce Service Cloud and collaborate with other departments to ensure timely issue resolution.
(Canada) Customer Success Manager - Great Lakes
PointClickCare
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Full Time
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2 months ago
PointClickCare
Manage and grow partnerships with healthcare clients to ensure they optimize the value of PointClickCare solutions. Develop strategic success plans, conduct business reviews, and collaborate with internal teams to drive adoption and retention.
(US) Customer Success Manager - Great Lakes
PointClickCare
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Full Time
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2 months ago
PointClickCare
Manage and grow partnerships with healthcare clients to ensure they optimize the value of PointClickCare solutions. Develop strategic success plans and conduct business reviews to drive adoption and mitigate churn.
Own the product strategy, roadmap, and execution for Senior Living products, specifically focusing on census data workflows. Partner with engineering and UX teams to manage the product backlog and deliver high-impact healthcare solutions.
Own the product strategy, roadmap, and execution for Senior Living products, specifically focusing on critical workflows like census data. Partner with engineering and UX teams to manage the full development lifecycle from discovery to delivery.
The Security Analyst is responsible for monitoring and reporting security incidents via SIEM and managing security infrastructure like anti-virus and IAM. They will also lead security projects, perform threat risk assessments, and integrate AI solutions to automate security workflows.
The Product Manager will own the strategy, roadmap, and execution for a portfolio of clinical and regulatory products within the Senior Care sector. They will collaborate with cross-functional teams to deliver outcomes and modernize legacy products using AI and intelligent workflows.
You will build, operate, and support cloud infrastructure and deployment pipelines to ensure reliable application and AI-enabled workloads. Additionally, you will automate operational tasks, monitor system health, and participate in on-call rotations to resolve incidents.
Principal Product Manager – Health Data Platform
PointClickCare
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Full Time
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3 months ago
PointClickCare
This role involves defining and driving the long-term strategy for a unified health data platform supporting clinical, operational, and product use cases, while collaborating on architecture for ingesting billions of patient data points across diverse systems. Key duties include leading platform initiatives to improve data quality and governance, and partnering with engineering to adopt modern data processing technologies.
Principal Product Manager – Health Data Platform
PointClickCare
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Full Time
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3 months ago
PointClickCare
This role involves defining and driving the long-term strategy for a unified health data platform that supports clinical, operational, and product use cases, while collaborating on architecture for ingesting billions of patient data points across diverse systems. Key duties include leading platform initiatives to improve data quality and governance, and partnering with product teams to enable downstream applications, including AI/ML pipelines.
The role involves applying machine learning and AI techniques, including GenAI and LLM-based approaches, to develop model systems and solutions that integrate into large-scale cloud-based SaaS production environments for healthcare. Responsibilities include designing, building, and evaluating solutions using structured or unstructured data for various healthcare use cases like prediction, summarization, and semantic search.
The role involves applying machine learning and AI techniques, including GenAI and LLM-based approaches, to develop model systems and solutions that integrate into large-scale cloud-based SaaS production environments for healthcare. Responsibilities include designing, building, and evaluating solutions for various healthcare use cases like prediction, summarization, and semantic search, while performing necessary data preparation and model tuning.
The manager will lead multiple Agile teams to deliver high-quality software solutions, owning the technical design and driving execution from concept through post-launch while ensuring alignment with business goals. Key duties include mentoring developers and QA analysts, partnering with product managers, and championing an AI-first culture to drive innovation and adoption of AI capabilities.
Technical Program Managers act as strategic enablers, connecting strategy, delivery, and learning across product and engineering ecosystems to achieve product outcomes. They orchestrate complex, multi-team initiatives spanning products and platforms, ensuring teams have the clarity and alignment needed for meaningful impact.
Technical Program Managers partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, focusing on delivering measurable customer and business value. They orchestrate complex, multi-team initiatives spanning product, infrastructure, and platform capabilities to ensure alignment and sustainable flow.
The Principal AI Platform Engineer will design, build, and maintain the core infrastructure layer supporting GenAI products. This includes implementing secure access controls and developing observability solutions for GenAI workloads.
The Principal AI Platform Engineer will design, build, and maintain the core infrastructure layer supporting GenAI products. This includes implementing secure access controls and developing observability solutions for GenAI workloads.