The Senior Customer Experience Manager will partner with stakeholders to define, govern, and measure the end-to-end customer experience. They will also oversee quantitative and qualitative research projects while providing coaching to internal and external resources.
The Senior Customer Experience Manager will partner with stakeholders to define, govern, and measure the end-to-end customer experience. They are responsible for overseeing quantitative and qualitative research projects while providing coaching to internal and external resources.
The Software Training Specialist delivers high-quality training to customers using adult learning principles and various instructional tools. They are responsible for improving training processes, facilitating user adoption, and mentoring customer super users to ensure long-term solution success.
The Software Training Specialist delivers high-quality training to customers using adult learning principles and various instructional platforms. They are responsible for improving training processes, mentoring super users, and driving long-term solution adoption through engagement strategies.
Provide high-quality customer support for cloud-based healthcare solutions by resolving complex technical issues and managing customer complaints. Collaborate cross-functionally and contribute to the knowledge base while mentoring team members on support best practices.
Provide world-class customer support for cloud-based healthcare solutions by resolving complex technical issues and administrative queries. Collaborate cross-functionally to maintain high service standards and contribute to the internal knowledge base.
The Senior Machine Learning Systems Engineer will design, build, and operate the machine learning platform to enable scalable ML solutions across the organization. They will also maintain pipelines, tooling, and infrastructure for model training, deployment, and monitoring to ensure high-impact AI product delivery.
The Process Analyst partners with senior leaders to analyze, design, and implement operational improvements across various departments. They lead discovery workshops, document business requirements, and coordinate cross-functional teams to deliver impactful process redesigns and automation initiatives.
The Process Analyst partners with senior leaders to analyze, design, and implement operational process improvements across various departments. This role involves leading discovery workshops, documenting requirements, and coordinating cross-functional teams to drive business performance and automation initiatives.
The Senior UX Researcher will plan and conduct end-to-end research, including usability studies and discovery, to drive strategic product decisions. They will collaborate with Product and UX Design teams to translate qualitative and quantitative findings into actionable insights.
The VP of Product Operations leads the scaling of processes, governance, and planning rhythms across the Product and Engineering organization. This role partners with cross-functional leaders to improve portfolio visibility, decision-making, and operational execution.
Serve as a strategic advisor to enterprise healthcare organizations, managing complex relationships with executive stakeholders to drive adoption and measurable business outcomes. Develop and execute strategic account plans while collaborating across internal teams to resolve business challenges and ensure long-term partnership success.
Define the technical vision, architecture, and governance for the Adobe Marketo Engage platform to enable scalable customer engagement. Partner with cross-functional teams to optimize the MarTech ecosystem, lead scoring models, and enterprise integrations.
The Marketing Automation Architect defines the technical vision, architecture, and governance for the Adobe Marketo Engage platform. This role partners with cross-functional teams to enable scalable, data-driven customer engagement and optimize the marketing technology ecosystem.
The Market Research Manager leads the design, implementation, and analysis of research to provide actionable insights for product strategy and growth. They collaborate with cross-functional teams to enhance the voice of the customer and inform business decisions through both qualitative and quantitative methodologies.
The Content Strategist will own and execute the end-to-end strategy for owned brand channels, including blogs, podcasts, and web content. They will collaborate across marketing pods to translate go-to-market strategies into compelling brand storytelling and thought leadership.
The Content Strategist will own and execute the end-to-end strategy for owned brand channels, including blogs, podcasts, and web content. They will collaborate across marketing pods to translate product and go-to-market strategies into compelling brand storytelling and thought leadership.
The Principal ML System Engineer will define the technical vision and architecture for the company's machine learning platform to support scalable AI product development. They will lead cross-functional initiatives to establish MLOps standards, security protocols, and performance monitoring for ML systems.
The Principal AI Machine Learning Platform Engineer will define the technical vision, architecture, and roadmap for the company's ML and generative AI platform. They will lead cross-functional efforts to establish MLOps standards, ensure system reliability, and mentor engineering teams to scale AI product delivery.
Provide world-class customer support by troubleshooting technical issues and configuring cloud-based software for healthcare providers. Collaborate cross-functionally to resolve complex problems while maintaining accurate documentation in the help desk ticketing system.
The Manager will lead and inspire a team of Solutions Analysts to deliver world-class customer service while overseeing day-to-day operations and performance. They will also act as a project manager for process improvements and serve as a point of escalation for high-impact customer issues.
The role involves reviewing and labeling clinical data to ensure accuracy and alignment for AI model development. The incumbent will collaborate with technical teams and subject matter experts to resolve discrepancies and educate stakeholders on clinical AI solutions.
The role involves reviewing and labeling clinical data to ensure accuracy and alignment for AI model evaluation. The incumbent will act as a clinical subject matter expert to resolve discrepancies and collaborate with technical teams to improve AI solution quality.
The consultant serves as the principal liaison for EHR implementation, documenting technical requirements and configuring systems to optimize workflows. They are responsible for leading business discovery, delivering training, and managing stakeholder communication to ensure successful project execution.
The Escalation Manager will coordinate efforts to resolve high-impact customer issues by working across engineering, product, and support teams. They are responsible for building the escalation management function, establishing standards, and creating data-driven recovery plans.
The Escalation Manager will coordinate efforts to resolve high-impact customer issues by working across engineering, product, and support teams. They are responsible for building out the escalation management function, including defining processes, standards, and data-driven recovery plans.
Design and deliver the Product-to-Cash landscape on Salesforce, focusing on Revenue Cloud Advanced and billing systems. Act as an architectural coach and mentor to engineers while aligning technical roadmaps with enterprise standards.
Design and deliver the Product-to-Cash landscape on Salesforce, focusing on Revenue Cloud Advanced and billing systems. Act as an architectural coach and mentor to engineers and solution designers to raise technical standards.
Build and support AI agents and intelligent workflows using Microsoft Azure tools to streamline corporate operations. Collaborate with cross-functional teams to design scalable AI-driven automation and integrate LLM-based agents with enterprise systems.
Serve as a trusted advisor to healthcare clients to ensure optimal adoption of PointClickCare technology and alignment with organizational goals. Responsibilities include managing strategic partnerships, identifying performance improvement opportunities, and delivering ROI narratives.
Architect and deliver AI agents and intelligent process automations using Salesforce Agentforce to transform system workflows. Collaborate with cross-functional teams to prototype AI use cases and mentor junior application engineers.
Act as the principal liaison to implement leading practices and optimize workflows for customers in Long-Term and Post-Acute Care settings. Lead business discovery, execute system configuration, and manage stakeholder communication to drive solution adoption.
Act as the principal liaison to implement best practices and optimize workflows for customers in Long-Term and Post-Acute Care settings. Lead business discovery, execute system configurations, and manage stakeholder communication to drive solution adoption.
Lead and mentor multiple Agile software engineering teams to deliver high-quality enterprise solutions. Drive technical design, execution, and the adoption of an AI-first culture to enhance product performance.
Manage software and technology vendors embedding solutions into the PointClickCare platform for senior care facilities. Lead the end-to-end partnership lifecycle from identification and financial modeling to deal closure and product launch.
Manage software and technology vendors embedding solutions into the PointClickCare platform for senior care facilities. Lead the end-to-end partnership lifecycle from identification and financial modeling to deal closure and product launch.
Lead the financial modelling and analytics capability to drive profitability and optimize commercial strategy. Apply AI/ML tools to modernize reporting and provide decision support for executive leadership and the Board.
Lead the financial modelling and analytics capability to drive profitability and optimize commercial strategy. Apply AI/ML tools to modernize reporting and provide decision support for executive leadership and the Board.
The Senior Director is responsible for driving a unified experience strategy and ensuring all product interactions are intuitive and aligned with business outcomes. This includes leading multi-disciplinary design teams and integrating AI-enabled functionality across a complex B2B healthcare portfolio.
Lead the design and user experience strategy across a complex B2B healthcare technology portfolio to ensure intuitive and consistent product interactions. Oversee multi-disciplinary teams in UX, content design, and research while driving AI transformation and scalable design governance.
