The Senior Site Reliability Engineer will help maintain and scale the platform to support healthcare providers in delivering exceptional care. They will integrate AI tools into workflows to enhance productivity and contribute to the company's mission of building a smarter healthcare future.
Provide customer-facing technical support for clinical applications, investigating complex issues through log analysis, research, and problem recreation. Coordinate with internal teams to resolve and escalate cases, document interactions and resolutions, and contribute to knowledge resources while meeting service standards.
The Senior Manager will develop and execute pricing and packaging strategies while partnering cross-functionally to support new product monetization. They will also leverage AI tools to build financial models, track key performance metrics, and provide actionable insights to drive business impact.
The Sales Development Representative will support the VP of Sales by researching prospects and executing strategic outreach to schedule meetings. They are responsible for managing the sales pipeline, maintaining databases, and handling administrative logistics for the sales team.
The Sales Development Representative will support the VP of Sales by researching prospects and executing outreach strategies to schedule meetings. They are also responsible for managing administrative tasks, tracking performance metrics, and facilitating follow-up activities to support the sales process.
The Marketing Data Analytics Engineer will design and maintain data pipelines connecting Salesforce, Marketo, and the data warehouse to support marketing performance reporting. They will also automate recurring workflows and optimize SQL queries to provide actionable insights for executive leadership.
The Senior Customer Success Manager manages client partnerships to ensure optimal use and value of PointClickCare solutions. They act as a trusted advisor to executive leadership, driving business alignment and developing strategies for customer health and churn mitigation.
The Senior Customer Success Manager is responsible for managing client partnerships and ensuring the optimization of PointClickCare solutions. They act as a trusted advisor to executive leadership, driving business alignment and developing strategies to mitigate churn and improve customer health.
The Sales Development Representative will support a Senior Sales Executive by researching prospects and executing strategic outreach via cold calls and emails. They are responsible for scheduling meetings with healthcare executives and managing the administrative logistics of the sales process.
The Sales Development Representative will support a Senior Sales Executive by researching prospects, conducting cold outreach, and scheduling meetings to drive new business. They are also responsible for managing sales logistics, maintaining databases, and performing post-meeting follow-up activities.
The Senior Customer Experience Manager will partner with stakeholders to define, govern, and measure the end-to-end customer experience. They are responsible for overseeing quantitative and qualitative research projects while providing coaching to internal and external resources.
The Senior Customer Experience Manager will partner with stakeholders to define, govern, and measure the end-to-end customer experience. They will also oversee quantitative and qualitative research projects while providing coaching to internal and external resources.
The Software Training Specialist delivers high-quality training to customers using adult learning principles and various instructional tools. They are responsible for improving training processes, facilitating user adoption, and mentoring customer super users to ensure long-term solution success.
The Software Training Specialist delivers high-quality training to customers using adult learning principles and various instructional platforms. They are responsible for improving training processes, mentoring super users, and driving long-term solution adoption through engagement strategies.
Provide high-quality customer support for cloud-based healthcare solutions by resolving complex technical issues and managing customer complaints. Collaborate cross-functionally and contribute to the knowledge base while mentoring team members on support best practices.
Provide world-class customer support for cloud-based healthcare solutions by resolving complex technical issues and administrative queries. Collaborate cross-functionally to maintain high service standards and contribute to the internal knowledge base.
The Senior Machine Learning Systems Engineer will design, build, and operate the machine learning platform to enable scalable ML solutions across the organization. They will also maintain pipelines, tooling, and infrastructure for model training, deployment, and monitoring to ensure high-impact AI product delivery.
The Senior UX Researcher will plan and conduct end-to-end research, including usability studies and discovery, to drive strategic product decisions. They will collaborate with Product and UX Design teams to translate qualitative and quantitative findings into actionable insights.
The VP of Product Operations leads the scaling of processes, governance, and planning rhythms across the Product and Engineering organization. This role partners with cross-functional leaders to improve portfolio visibility, decision-making, and operational execution.
Serve as a strategic advisor to enterprise healthcare organizations, managing complex relationships with executive stakeholders to drive adoption and measurable business outcomes. Develop and execute strategic account plans while collaborating across internal teams to resolve business challenges and ensure long-term partnership success.
Define the technical vision, architecture, and governance for the Adobe Marketo Engage platform to enable scalable customer engagement. Partner with cross-functional teams to optimize the MarTech ecosystem, lead scoring models, and enterprise integrations.
The Marketing Automation Architect defines the technical vision, architecture, and governance for the Adobe Marketo Engage platform. This role partners with cross-functional teams to enable scalable, data-driven customer engagement and optimize the marketing technology ecosystem.
The Market Research Manager leads the design, implementation, and analysis of research to provide actionable insights for product strategy and growth. They collaborate with cross-functional teams to enhance the voice of the customer and inform business decisions through both qualitative and quantitative methodologies.
The Content Strategist will own and execute the end-to-end strategy for owned brand channels, including blogs, podcasts, and web content. They will collaborate across marketing pods to translate product and go-to-market strategies into compelling brand storytelling and thought leadership.
The Content Strategist will own and execute the end-to-end strategy for owned brand channels, including blogs, podcasts, and web content. They will collaborate across marketing pods to translate go-to-market strategies into compelling brand storytelling and thought leadership.
The Principal ML System Engineer will define the technical vision and architecture for the company's machine learning platform to support scalable AI product development. They will lead cross-functional initiatives to establish MLOps standards, security protocols, and performance monitoring for ML systems.
The Principal AI Machine Learning Platform Engineer will define the technical vision, architecture, and roadmap for the company's ML and generative AI platform. They will lead cross-functional efforts to establish MLOps standards, ensure system reliability, and mentor engineering teams to scale AI product delivery.
The Manager will lead and inspire a team of Solutions Analysts to deliver world-class customer service while overseeing day-to-day operations and performance. They will also act as a project manager for process improvements and serve as a point of escalation for high-impact customer issues.
The consultant serves as the principal liaison for EHR implementation, documenting technical requirements and configuring systems to optimize workflows. They are responsible for leading business discovery, delivering training, and managing stakeholder communication to ensure successful project execution.
The Escalation Manager will coordinate efforts to resolve high-impact customer issues by working across engineering, product, and support teams. They are responsible for building the escalation management function, establishing standards, and creating data-driven recovery plans.
The Escalation Manager will coordinate efforts to resolve high-impact customer issues by working across engineering, product, and support teams. They are responsible for building out the escalation management function, including defining processes, standards, and data-driven recovery plans.
Design and deliver the Product-to-Cash landscape on Salesforce, focusing on Revenue Cloud Advanced and billing systems. Act as an architectural coach and mentor to engineers and solution designers to raise technical standards.
Design and deliver the Product-to-Cash landscape on Salesforce, focusing on Revenue Cloud Advanced and billing systems. Act as an architectural coach and mentor to engineers while aligning technical roadmaps with enterprise standards.
Build and support AI agents and intelligent workflows using Microsoft Azure tools to streamline corporate operations. Collaborate with cross-functional teams to design scalable AI-driven automation and integrate LLM-based agents with enterprise systems.
Serve as a trusted advisor to healthcare clients to ensure optimal adoption of PointClickCare technology and alignment with organizational goals. Responsibilities include managing strategic partnerships, identifying performance improvement opportunities, and delivering ROI narratives.
Act as the principal liaison to implement leading practices and optimize workflows for customers in Long-Term and Post-Acute Care settings. Lead business discovery, execute system configuration, and manage stakeholder communication to drive solution adoption.
Act as the principal liaison to implement best practices and optimize workflows for customers in Long-Term and Post-Acute Care settings. Lead business discovery, execute system configurations, and manage stakeholder communication to drive solution adoption.
Manage software and technology vendors embedding solutions into the PointClickCare platform for senior care facilities. Lead the end-to-end partnership lifecycle from identification and financial modeling to deal closure and product launch.
Manage software and technology vendors embedding solutions into the PointClickCare platform for senior care facilities. Lead the end-to-end partnership lifecycle from identification and financial modeling to deal closure and product launch.
Lead the financial modelling and analytics capability to drive profitability and optimize commercial strategy. Apply AI/ML tools to modernize reporting and provide decision support for executive leadership and the Board.
Lead the financial modelling and analytics capability to drive profitability and optimize commercial strategy. Apply AI/ML tools to modernize reporting and provide decision support for executive leadership and the Board.
