The Director will lead the partnerships team to manage the full partner lifecycle, including negotiation and go-to-market execution. Additionally, they will define and implement a data strategy roadmap to manage authorized data access for customers and third-party vendors.
The Director will lead the partnerships team to manage the full partner lifecycle, including negotiation and go-to-market execution. Additionally, they will define and implement a data strategy roadmap in collaboration with cross-functional teams to manage authorized data access pathways.
Resolve customer issues with cloud-based healthcare and billing solutions through phone, email, chat, and remote sessions, documenting cases in Salesforce Service Cloud. Coordinate with customers and internal teams to troubleshoot problems, support care-facility workflows, and stay current with product releases and relevant AI tools.
Own the strategy, roadmap, backlog, and end-to-end delivery of assigned Senior Living products, serving as the customer voice and partnering with engineering, UX, and other stakeholders. Use customer insights, data, and business analysis to prioritize investments, manage risks, support launches, and improve product outcomes across the lifecycle.
Own the strategy, roadmap, backlog, and end-to-end delivery of assigned Senior Living products, using customer insights and data to prioritize investments and improve outcomes. Partner with engineering, UX, clinical, and commercial teams to manage product development, launches, risks, and customer-facing engagements.
The Principal Application Engineer will lead application development, write production-grade code, and serve as a Subject Matter Expert for core platforms like Salesforce and NetSuite. They will also mentor team members, drive technical excellence, and oversee strategic transformational projects and vendor engagements.
The Project Manager acts as the primary client liaison, leading multiple complex EHR implementation projects simultaneously for enterprise customers. They are responsible for defining project scope, managing budgets and resources, and ensuring successful delivery through cross-functional collaboration.
The Senior AI Architect will design and evolve the company's AI Platform, providing the foundational architecture, standards, and guardrails for building AI agents and solutions. This role involves guiding the AI Engineering team through technical decisions and partnering with product teams to translate roadmaps into scalable architectural designs.
The Senior AI Architect will design and evolve the company's AI platform, providing the foundational infrastructure, patterns, and guardrails for engineering teams to build AI agents. This role involves close collaboration with product teams to translate roadmaps into architectural designs and providing technical mentorship to the AI Engineering team.
The Database Reliability Engineer is responsible for managing, maintaining, and troubleshooting cloud-based database infrastructure to ensure high availability and performance. They will also implement automation and coding processes to reduce operational toil and support engineering teams with database migrations and schema improvements.
The Database Reliability Engineer manages, maintains, and troubleshoots cloud-based database infrastructure while improving processes through automation. They collaborate with Engineering and SRE teams to support database migrations, performance tuning, and operational maintenance.
The role primarily involves labeling clinical notes to train AI models and providing clinical feedback based on nursing expertise. The subject matter expert will also participate in quality reviews of AI products and collaborate with the labeling team.
The Senior Site Reliability Engineer will help maintain and scale the platform to support healthcare providers in delivering exceptional care. They will integrate AI tools into workflows to enhance productivity and contribute to the company's mission of building a smarter healthcare future.
Provide customer-facing technical support for clinical applications, investigating complex issues through log analysis, research, and problem recreation. Coordinate with internal teams to resolve and escalate cases, document interactions and resolutions, and contribute to knowledge resources while meeting service standards.
The Senior Manager will develop and execute pricing and packaging strategies while partnering cross-functionally to support new product monetization. They will also leverage AI tools to build financial models, track key performance metrics, and provide actionable insights to drive business impact.
The Sales Development Representative will support the VP of Sales by researching prospects and executing strategic outreach to schedule meetings. They are responsible for managing the sales pipeline, maintaining databases, and handling administrative logistics for the sales team.
The Sales Development Representative will support the VP of Sales by researching prospects and executing outreach strategies to schedule meetings. They are also responsible for managing administrative tasks, tracking performance metrics, and facilitating follow-up activities to support the sales process.
The Senior Customer Success Manager manages client partnerships to ensure optimal use and value of PointClickCare solutions. They act as a trusted advisor to executive leadership, driving business alignment and developing strategies for customer health and churn mitigation.
The Senior Customer Success Manager is responsible for managing client partnerships and ensuring the optimization of PointClickCare solutions. They act as a trusted advisor to executive leadership, driving business alignment and developing strategies to mitigate churn and improve customer health.
The Sales Development Representative will support a Senior Sales Executive by researching prospects, conducting cold outreach, and scheduling meetings to drive new business. They are also responsible for managing sales logistics, maintaining databases, and performing post-meeting follow-up activities.
The Sales Development Representative will support a Senior Sales Executive by researching prospects and executing strategic outreach via cold calls and emails. They are responsible for scheduling meetings with healthcare executives and managing the administrative logistics of the sales process.
The Senior Customer Experience Manager will partner with stakeholders to define, govern, and measure the end-to-end customer experience. They will also oversee quantitative and qualitative research projects while providing coaching to internal and external resources.
The Senior Customer Experience Manager will partner with stakeholders to define, govern, and measure the end-to-end customer experience. They are responsible for overseeing quantitative and qualitative research projects while providing coaching to internal and external resources.
The Software Training Specialist delivers high-quality training to customers using adult learning principles and various instructional tools. They are responsible for improving training processes, facilitating user adoption, and mentoring customer super users to ensure long-term solution success.
The Software Training Specialist delivers high-quality training to customers using adult learning principles and various instructional platforms. They are responsible for improving training processes, mentoring super users, and driving long-term solution adoption through engagement strategies.
Provide high-quality customer support for cloud-based healthcare solutions by resolving complex technical issues and managing customer complaints. Collaborate cross-functionally and contribute to the knowledge base while mentoring team members on support best practices.
Provide world-class customer support for cloud-based healthcare solutions by resolving complex technical issues and administrative queries. Collaborate cross-functionally to maintain high service standards and contribute to the internal knowledge base.
The Senior Machine Learning Systems Engineer will design, build, and operate the machine learning platform to enable scalable ML solutions across the organization. They will also maintain pipelines, tooling, and infrastructure for model training, deployment, and monitoring to ensure high-impact AI product delivery.
The Senior UX Researcher will plan and conduct end-to-end research, including usability studies and discovery, to drive strategic product decisions. They will collaborate with Product and UX Design teams to translate qualitative and quantitative findings into actionable insights.
Serve as a strategic advisor to enterprise healthcare organizations, managing complex relationships with executive stakeholders to drive adoption and measurable business outcomes. Develop and execute strategic account plans while collaborating across internal teams to resolve business challenges and ensure long-term partnership success.
