Customer Support Engineer
Responsible for the on-site installation, maintenance, repair, and qualification of analytical instruments. Provides technical consultation to customers regarding software updates, upgrades, and process optimizations.
Responsible for the on-site installation, maintenance, repair, and qualification of analytical instruments. Provides technical consultation to customers regarding software updates, upgrades, and process optimizations.
The Field Service Engineer performs on-site installation, maintenance, and repair of complex analytical equipment while serving as a technical liaison for customers. They are responsible for managing service assets, ensuring compliance with quality standards, and identifying opportunities for account growth.
Perform field service, routine maintenance, installation, and validation of analytical instrumentation including ICP, ICPMS, and Chromatography systems. Provide onsite user training and ensure all service documentation and safety standards are maintained to company requirements.
The Lead Engineer will design, implement, and manage digital manufacturing systems including MES, ERP, and LIMS across pharmaceutical and biologics facilities. They will also lead technical documentation efforts, oversee system integration, and provide subject matter expertise for commissioning and validation activities.
The Field Service Engineer is responsible for coordinating and executing the installation, repair, and preventative maintenance of Covaris instruments. They will also serve as the primary point of contact for technical support and contribute to design and manufacturing improvements.
The Field Service Engineer performs on-site installation, maintenance, and repair of complex analytical equipment while serving as the primary technical liaison for customers. This role involves managing service workflows, identifying revenue opportunities, and ensuring compliance with safety and quality standards.
The Sales Specialist is responsible for growing sales volume and managing accounts for Chromatography product lines within a designated territory. They must develop business plans, maintain accurate sales forecasts, and collaborate with internal teams to provide consultative solutions to customers.
The Sales Specialist will drive revenue growth by prospecting new customers and nurturing existing accounts within the food testing industry. Responsibilities include managing a territory, conducting technical presentations, and maintaining a healthy sales funnel to meet annual quotas.
The Vice President of Client Engagement serves as the primary commercial executive for global pharmaceutical accounts, responsible for driving revenue growth and managing high-level client relationships. This role involves leading cross-functional teams to ensure service delivery alignment, strategic account planning, and the expansion of the company's footprint within the client organization.
The VP of the PMO Practice Area is responsible for defining the strategic vision, growth roadmap, and operational excellence of the project management practice. They will oversee project portfolio execution, drive business growth through strategic pursuits, and mentor high-performing teams to ensure consistent delivery across life sciences engagements.
The VP of Client Solutions is responsible for driving strategic growth, identifying new business opportunities, and managing client relationships within the life sciences consulting portfolio. They will lead pursuit teams, develop proposals, and ensure the firm is positioned as a trusted advisor to pharmaceutical and biotech organizations.
You will act as a technical expert for the LC-MS/MS product line, providing application support and product demonstrations throughout the sales process. Additionally, you will conduct regional training sessions for customers and internal staff to ensure high customer satisfaction and sales success.
The Territory Sales Manager will lead market development activities, manage accounts, and develop a pipeline to meet or exceed revenue objectives. They are responsible for performing product demonstrations, providing user training, and building strong relationships with customers in the life sciences sector.
The Field Service Engineer is responsible for the installation, maintenance, and repair of complex analytical instrumentation at customer sites. They act as a technical liaison, providing troubleshooting support and instructing customers on system operation and maintenance.
The role involves debugging software products through systematic tests and developing automated scripts and test plans to maintain quality standards. The engineer will analyze test results, consult with development teams, and ensure quality computer integration for scientific computation.
Lead end-to-end program management for complex technical operations, including new product introductions and technology transfers in a GMP environment. Oversee team performance, resource planning, and operational efficiency to ensure high-quality delivery within scope and budget.
Perform on-site installation, diagnosis, troubleshooting, and repair of complex scientific equipment and systems. Provide customer training on system operation and maintain technical documentation and service data.
Responsible for managing customer care operations, order processes, and stakeholder communication across the LATAM region. The role involves maintaining sales data in Salesforce, processing orders in SAP, and providing administrative support to the sales team.
Lead and manage a team of service technicians and engineers to ensure the delivery of contractual laboratory services for Sanofi in Southern France. Act as the primary technical and administrative point of contact for the client while optimizing operational performance and promoting OneSource services.
Responsible for growing sales volume and market share for Inorganic product lines (AA, ICP, ICP-MS) within an assigned territory. This includes executing strategic sales plans, managing customer accounts, and collaborating with technical teams to provide consultative solutions.
Perform on-site installation, diagnosis, troubleshooting, and repair of complex laboratory equipment and systems. Instruct customers on system operation and maintenance while identifying revenue opportunities for service and consumables.
The Field Service Engineer installs, maintains, and repairs analytical instrumentation at customer sites to ensure high standards of professional support. They are responsible for performing preventive maintenance, managing service documentation, and maintaining company assets.
Perform on-site installation, diagnosis, repair, and maintenance of complex analytical equipment and systems. Act as a technical liaison to instruct customers on system operation and identify revenue opportunities for upgrades and consumables.
Act as a technical and scientific expert to develop, promote, and deploy LC and LC/MS/MS systems. Support sales teams through pre-sales visits, product demonstrations, and the creation of training content for clients and internal staff.
Provide technical support, on-site customer training, and product demonstrations for sample preparation and genomics workflow solutions. Act as a scientific subject-matter expert to support sales teams and manage technical customer inquiries.
Perform on-site installation, diagnosis, troubleshooting, and repair of complex laboratory equipment and systems. Provide customer training on system operation and maintain service standards to enhance account profitability.
The Marketing Director is responsible for setting the strategic direction and driving execution of marketing objectives with a focus on lead generation and business growth. This includes managing the internal marketing team, overseeing digital channels, and collaborating with business development and executive leadership.
Perform installation, maintenance, and repair of analytical instruments for food and agriculture customers across Denmark and Southern Sweden. Act as a technical advisor and identify commercial opportunities for service contracts and upgrades.
Lead the day-to-day finance function, overseeing P&L, budgeting, and forecasting while managing a high-performing finance team. Drive process improvements in ERP and PSA tools and implement AI automation to enhance financial reporting and invoicing workflows.
Lead medium-sized automation projects and provide technical guidance to project team members within a cGMP environment. Manage client relationships, ensure regulatory compliance, and drive operational efficiency through digital transformation strategies.
Lead the design, implementation, and lifecycle management of digital systems and MES platforms within pharmaceutical and biologics manufacturing facilities. Act as a technical subject matter expert and client liaison to ensure successful project delivery and system scalability.
Perform on-site installation, diagnosis, troubleshooting, and repair of complex analytical equipment and systems. Act as a technical liaison for customers, providing training on system operation and maintenance while identifying revenue opportunities.
The Senior Finance Analyst will lead monthly forecasting, annual budgeting, and long-range planning cycles for G&A functions. They will also provide insight-driven analysis and maintain financial models to support cost optimization and executive decision-making.
This role involves serving as the primary expert for complex, high-impact repairs across regional teams, providing remote guidance or on-site assistance, and partnering with Technical Services to resolve escalations quickly. Additionally, the engineer is responsible for teaching and coaching field service engineers through in-person training sessions and developing content to accelerate skill development.
The Field Service Manager will lead and manage field service operations across the BeNeLux region, focusing on driving excellence in service delivery and ensuring high customer satisfaction. This involves providing direction to field service technicians, overseeing installations, maintenance, and repairs, and fostering a culture of continuous improvement.
The Field Service Engineer provides on-site customer support, performing installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems. This role also involves instructing customers on system operation and maintenance while serving as the company liaison for administrative and technical matters.