Lead and develop a global team of 26 Customer Success Managers while setting the global strategy and operating model. Partner with cross-functional leadership to drive customer value, retention, and growth through consistent methodology and data-driven insights.
The Senior Sales Engineer will partner with the sales team to conduct discovery calls, deliver technical product demonstrations, and design solutions that meet specific customer business requirements. They will also provide technical support throughout the sales cycle and stay updated on the competitive landscape of conversational AI products.
Lead and develop a global team of approximately 26 Customer Success Managers to drive customer value, retention, and growth. Establish global strategies, operating models, and performance frameworks to ensure consistent, high-quality customer outcomes across multiple regions.
The Lead Client Services Project Manager is responsible for the end-to-end delivery of customer projects, including implementation, rollout, and solution adaptation. They act as a single point of contact for clients, managing project scope, timelines, costs, and revenue forecasting while driving customer satisfaction.
The Senior Customer Success Manager will guide enterprise customers in strategically utilizing AI technology to achieve measurable business outcomes and ROI. They will also manage customer retention strategies, facilitate executive business reviews, and collaborate with sales and technical teams to drive long-term loyalty.
The Account Executive will drive new business growth by managing the full sales cycle, from prospecting and pipeline development to closing complex enterprise deals. They will act as a trusted advisor to customers and partners, aligning AI-driven solutions with high-impact business transformation initiatives.
The Senior Technical Account Manager acts as a strategic partner and customer success leader to drive solution adoption, retention, and long-term value for assigned accounts. They coordinate cross-functional resources to resolve issues and ensure customers achieve measurable business outcomes.
The Implementation Engineer is responsible for providing consultative expertise, configuring NiCE products, and managing customer expectations throughout the project lifecycle. They also serve as an organizational leader by mentoring junior staff and coordinating inter-departmental activities to ensure project success.
The AI Transformation Strategist will partner with VP and Director-level leaders to define and execute AI-first transformation programs. They will also lead the hands-on design, development, and delivery of conversational AI agents to drive enterprise-scale automation.
The Account Executive is responsible for establishing and maintaining strategic relationships while identifying new business opportunities within the financial services sector. They will lead sales activities, negotiate enterprise-wide agreements, and ensure solutions align with customer needs to achieve annual sales quotas.
You will partner with the sales team to lead technical discovery, design tailored AI solutions, and deliver high-impact demonstrations for complex enterprise deals. Additionally, you will act as a thought leader in the market, representing the company at industry events and providing technical expertise to drive regional expansion.
The Renewal Account Manager will be responsible for managing contract renewals, negotiating terms, and retaining revenue while collaborating with internal teams. They will analyze financial reports and engage directly with clients to ensure alignment with business objectives and growth targets.
The Senior Implementation Engineer engages with customers to provide specialized expertise and technical configuration for NiCE products within contact center environments. This role also involves managing project lifecycles, mentoring junior staff, and performing business analysis to ensure successful solution deployment.
The Senior Technical Account Manager serves as a strategic advisor to enterprise customers, driving solution adoption and maximizing business value. They coordinate cross-functional teams to resolve complex technical challenges and ensure long-term customer retention and growth.
The Account Executive is responsible for driving net-new business and revenue within 911 Emergency Communications Centers and Public Safety agencies. They will manage the full sales cycle, build strategic territory plans, and act as a consultative partner to key stakeholders.
The Public Safety Solutions Engineer will support sales opportunities by acting as a product expert and demonstrating solution capabilities to prospects in the public safety sector. They will also manage technical RFP responses, conduct needs assessments, and maintain long-term relationships with existing customers.
The VP of Customer Success will lead a team of professionals to drive business outcomes and strengthen relationships with strategic, high-value customers. This role involves defining the strategic vision, managing the segment P&L, and fostering cross-functional collaboration to ensure customer retention and growth.
The Account Executive will drive new ARR by managing full sales cycles, from prospecting to closing large enterprise deals. They will act as a trusted advisor to customers and partners while aligning the Agentic AI portfolio with high-impact business initiatives.
The Partner Value Solution Engineer acts as a technical bridge to empower partners in positioning, selling, and delivering NiCE AI solutions. This role involves leading technical discovery, managing partner enablement programs, and providing architectural oversight for complex deployments.
The Forward Deployment Engineer designs, builds, and deploys AI-driven customer engagement solutions by integrating AI agents with enterprise systems. They collaborate directly with customers to translate business challenges into scalable, intelligent automation across voice and digital channels.
The Partner Executive will own and scale strategic alliances with CRM partners like Salesforce and ServiceNow to drive growth in the SLED and Public Sector markets. This role involves building joint go-to-market plans, managing pipeline execution, and coordinating cross-functionally across sales, marketing, and product teams.
The Forward Deployment Engineer designs, builds, and deploys AI-driven customer engagement solutions by integrating AI agents with enterprise systems. They act as a technical advisor to customers, translating business challenges into scalable automation workflows across voice and digital channels.
The AI Solution Strategist will define, develop, and launch conversational AI agents while serving as a strategic partner to customers. This role bridges the gap between technical teams and business stakeholders to ensure high-performing AI initiatives and successful project delivery.
The Technical Account Manager acts as the primary point of contact for key customers, ensuring their success through proactive relationship management and technical advocacy. They are responsible for resolving complex technical issues, driving product adoption, and collaborating with internal teams to meet customer needs and growth objectives.
Provide advanced technical support to customers to resolve complex software and networking issues within contact center environments. Mentor colleagues, manage escalated cases, and collaborate with R&D to identify and fix software bugs.
The Technical Account Manager serves as a trusted advisor providing proactive and reactive post-implementation support to ensure alignment between customer priorities and business objectives. They manage critical escalations, drive technical best practices, and act as the primary interface between customers and internal support organizations.
Manage the end-to-end delivery of customer-facing software and AI/GenAI projects from initiation to closure. Coordinate cross-functional teams and communicate project status, risks, and dependencies to stakeholders.
Lead strategic consulting engagements to drive customer value realization and ROI through the adoption of CX and CCaaS solutions. Develop business cases, manage senior stakeholder relationships, and guide cross-functional teams to optimize business processes.
Lead strategic consulting engagements to drive customer value realization and ROI through the adoption of CX and CCaaS solutions. Manage senior stakeholder relationships and design change strategies across people, processes, and technology.
The role involves engaging customers in a consultative capacity to provide technical configuration and best practice guidance for CXone Agent products. The architect is responsible for ensuring desired business outcomes are met while mentoring internal employees and managing client relationships at the executive level.
The Services Sales Executive is responsible for driving sales and maximum value for the Value Realization Services portfolio across the Americas. This includes developing GTM strategies, mining the installed base for opportunities, and managing the full sales cycle from contact to renewal.
Lead strategic consulting engagements to drive AI-led CX transformations and maximize the ROI of NICE solutions for customers. Responsible for designing change strategies across people, process, and technology while managing senior stakeholder relationships.
The role involves designing technical solution strategies for customer service automation using AI, analytics, and digital engagement tools. You will deliver product demonstrations and act as a trusted advisor to business and IT executives to enhance customer self-service experiences.
Serve as the primary technical partner for enterprise customers, managing strategic outcomes and solving complex technical issues across the NICE CXone platform. Leverage AI-driven tools to accelerate investigations and provide feedback to improve support automation capabilities.
Act as a trusted advisor bridging technology and business value by leading discovery calls, technical deep dives, and high-impact demos. Drive deal velocity by designing proof-of-value projects and responding to RFIs/RFPs for the Customer Service Automation portfolio.
The Commercial Account Executive is responsible for identifying new sales opportunities and increasing revenue within Enterprise and Commercial contact centers. This includes negotiating enterprise-wide agreements and maintaining strategic C-level relationships to drive market share.
The Customer Success Manager is responsible for ensuring high customer satisfaction and product adoption to preserve recurring revenue and drive growth. This includes managing account health, conducting business reviews, and negotiating contract renewals for cloud customers.
The role involves acquiring new enterprise customers across Western Europe, specifically focusing on the French market, through full-cycle sales management. Responsibilities include building a pipeline, conducting discovery calls, and collaborating with internal teams to drive digital transformation for clients.
The DevOps Engineer is responsible for designing and maintaining CI/CD pipelines and Infrastructure as Code frameworks to ensure rapid software delivery. Additionally, the role involves proactively monitoring production environments and resolving operational issues to maintain high availability.
The Account Executive is responsible for establishing and maintaining strategic relationships to drive sales of NiCE Actimize solutions. This includes achieving annual sales quotas and negotiating enterprise-wide agreements with C-level executives.
The Account Executive is responsible for identifying new sales opportunities and maintaining strategic relationships with healthcare providers to increase revenue. This includes negotiating enterprise-wide agreements and leading sales activities to achieve annual quotas.
Lead functional and technical engagement with global system integrator partners like Capgemini, Accenture, and Deloitte to accelerate solution adoption. Act as the technical bridge between internal product teams and partner stakeholders to drive complex enterprise sales cycles.
The role involves designing and launching conversational AI agents by bridging the gap between technical teams and business stakeholders. You will serve as a strategic partner to customers to drive the adoption and execution of AI initiatives.
Lead the technical support effort by resolving complex software issues and providing advanced root cause analysis for contact center customers. Mentor junior engineers and collaborate with R&D to improve product reliability and documentation.
Manage the delivery of software and AI-enabled projects by maintaining project plans, schedules, and RAID logs. Coordinate cross-functional teams and handle customer and internal status communications.
Architect and deliver production-ready conversational AI agents for large-scale enterprises across various sectors. Collaborate with decision-makers to solve high-priority challenges and feed field insights back into the product roadmap.
The role focuses on technically enabling partners to design, build, and deliver high-quality AI Agents on the Cognigy platform. This includes delivering workshops, supporting JavaScript development, and translating product updates into technical guidance.
Design, build, and deploy AI-driven customer engagement solutions by integrating conversational agents with enterprise systems. Collaborate directly with customers to translate complex business challenges into scalable, production-ready intelligent automation.
You will operate at the intersection of AI product strategy, sales, and customer success to define and launch conversational AI agents. The role involves leading complex projects, bridging the gap between technical teams and business stakeholders, and shaping agent behavior through data-driven insights.
Lead and develop a high-performing pre-sales organization focused on Agentic AI and AI-powered customer experience solutions. Drive the technical sales motion, mentor team members, and act as a trusted advisor to enterprise customers across Western and Northern Europe.
The Account Executive is responsible for driving net-new business and revenue within 911 Emergency Communications Centers and Public Safety agencies. They will manage the full sales cycle, build strategic territory plans, and collaborate with partners to position NiCE's solution portfolio.
This role supports Customer Success Managers by acting as a shared technical resource, providing deep expertise across enterprise accounts on platform usage, solution design, and best practices for conversational AI solutions. The specialist will advise on technical topics, serve as an escalation point for complex questions, and help customers optimize their AI deployments.
The primary goal is to empower the sales force with the necessary offering, messaging, insights, and expertise to consistently win and create lasting customer relationships within the AML domain. This role is responsible for driving the AML Sales Strategy for the Americas region, managing the business, pipeline, and bookings, and acting as the AML Subject Matter Expert.
The Account Executive will acquire new enterprise companies in the Nordic region and manage the full sales cycle from prospecting to closing. They will also collaborate with various internal teams and represent Cognigy at industry events.
