The role involves acquiring new enterprise clients within the UK&I region and managing the full sales cycle from prospecting to contract closure. You will act as a consultant to senior executives to demonstrate the value of AI-driven solutions and drive digital transformation.
Lead complex partner implementations, provide advanced technical guidance, and resolve escalated issues across configuration, integrations, and deployment. Advocate for partner needs, collaborate with internal teams, mentor engineers, and develop best practices and enablement materials to support adoption and long-term success.
Own NiCE’s partner strategy and business plan in Spain, recruiting and developing partners while growing partner-sourced and partner-influenced pipeline and revenue. Coordinate joint plans, sales opportunities, enablement, marketing, commercial programs, and performance reporting with partners and internal teams.
Lead customer discovery and technical solutioning, deliver tailored demonstrations and presentations, respond to RFIs and RFPs, and design proof-of-value engagements. Track competitive and technology trends, advise customers on NiCE’s customer service automation portfolio, and share technical expertise with adjacent teams.
The Account Executive is responsible for identifying new sales opportunities and maintaining strategic relationships within the healthcare industry. They will lead sales activities to achieve annual quotas and negotiate enterprise-wide agreements.
The Senior Product Customer Success Manager is responsible for managing client accounts to ensure growth, high KPIs, and successful contract renewals. They also provide leadership by coaching junior team members and acting as a primary point of escalation for complex client issues.
The Product Customer Success Manager is responsible for ensuring clients achieve and exceed expected business benefits from their contracts. They will manage client relationships, coordinate technical configurations, and identify opportunities for account growth and expansion.
The Account Executive will acquire new enterprise customers in the DACH region by managing full sales cycles and building effective pipelines. They will collaborate with internal teams to develop value-centric business cases and represent the company at industry events.
The Senior Customer Success Manager will guide enterprise customers through the implementation of AI solutions to ensure expected outcomes and drive product adoption. They will also manage a balanced portfolio, develop retention strategies, and foster long-term customer loyalty through strategic engagement.
You will act as a senior evangelist and developer advocate to build an AI-first practice, creating high-impact content and demos to showcase agentic AI capabilities. You will partner with product and engineering teams to translate technical roadmaps into compelling value stories for the developer and builder community.
The Professional Services Engineer is responsible for the end-to-end installation, configuration, and troubleshooting of complex NICE solutions at customer sites. This role involves managing customer expectations, performing system testing, and providing technical training to ensure successful project go-lives.
The Partner Sales Manager is responsible for developing and scaling strategic relationships with global system integrators, resellers, and alliance partners to drive revenue growth. This role involves orchestrating partner enablement, managing joint go-to-market initiatives, and overseeing the partner pipeline to ensure alignment with company sales objectives.
The Lead Business Consultant will own customer business cases and drive the adoption and ROI of NiCE's AI-powered quality and analytics solutions. They are responsible for leading strategic consulting engagements, managing senior stakeholder relationships, and ensuring measurable business improvement through process optimization.
The Lead Business Consultant will own customer business cases and drive the adoption and ROI of AI-powered quality and analytics solutions. They will lead strategic advisory engagements, manage senior stakeholder relationships, and guide cross-functional teams to ensure measurable business improvement.
The Director of Value Realization Services leads a team of consultants to drive customer transformation, solution adoption, and measurable ROI for NICE solutions. This role oversees business performance, operational excellence, and strategic advisory services to ensure clients achieve their business objectives.
The Director of Value Realization Services leads a team of consultants to drive customer transformation, solution adoption, and measurable ROI within the contact center CX landscape. This role is responsible for managing business performance, including revenue and renewals, while serving as a strategic advisor to senior customer executives.
The Account Executive is responsible for driving net-new business and revenue within 911 Emergency Communications Centers and Public Safety agencies across a seven-state territory. They will manage the full sales cycle, build strategic territory plans, and act as a consultative partner to key stakeholders.
You will maintain, monitor, and support production infrastructure across Windows, Linux, AWS, and physical data centers. This includes resolving technical incidents, managing system resources, and participating in an on-call rotation to ensure high availability.
The Director of Customer Success leads a team of Technical Account Managers to drive customer retention, adoption, and measurable value for strategic accounts. They are responsible for managing key performance indicators, fostering executive-level relationships, and coordinating cross-departmental efforts to ensure long-term customer success.
The Principal Technical Account Manager acts as a primary advocate for key customers, ensuring their success through proactive relationship management and technical guidance. They are responsible for resolving complex technical issues and ensuring that all service level agreements are met while driving customer retention and satisfaction.
Provide advanced technical support to customers by analyzing logs and network traces to resolve complex software issues. Mentor colleagues, improve internal procedures, and ensure adherence to Service Level Agreements.
The Senior Technical Account Manager acts as a primary advocate for key customers, managing relationships from pre-go-live through long-term success. They are responsible for resolving complex technical issues and ensuring that all service requests meet established SLA targets.
The Lead Technical Account Manager acts as a primary advocate for key customers, managing relationships from pre-go-live through long-term success. They are responsible for resolving complex technical issues, ensuring SLA compliance, and driving customer retention and satisfaction.
The Account Executive will drive net-new business and revenue within 911 Emergency Communications Centers and Public Safety agencies across a seven-state territory. They are responsible for managing the full sales cycle, building strategic territory plans, and collaborating with partners to win complex public-sector opportunities.
The Account Executive is responsible for driving net-new business and revenue within 911 Emergency Communications Centers and Public Safety agencies across a seven-state territory. They will manage the full sales cycle, including prospecting, solution positioning, and navigating complex public-sector procurement processes.
The role involves maintaining, monitoring, and supporting enterprise production infrastructure across cloud and datacenter environments to ensure high availability and performance. You will also manage core infrastructure services, resolve operational incidents, and implement system updates and optimizations.
The Manager will lead a team of Sales Engineers across Benelux, France, and the Nordics to drive market penetration and new-business growth. They will provide hands-on strategic deal support, manage technical RFPs, and build thought leadership for the company's AI solutions.
The Account Executive is responsible for driving net-new business and revenue within 911 Emergency Communications Centers and Public Safety agencies. They will manage the full sales cycle, build strategic territory plans, and act as a consultative partner to key stakeholders.
The Senior Director of Partner Sales is responsible for developing and executing the global partner strategy, including managing reseller and implementation partner relationships. This role oversees the end-to-end partnership lifecycle, including recruitment, marketing alignment, and the management of strategic global alliances.
The Public Safety Solutions Engineer will support sales opportunities by positioning NiCE's solution portfolio and acting as a product expert for Public Safety agencies. This role involves managing technical RFP responses, conducting needs assessments, and building strong relationships with partners and customers to drive long-term revenue.
You will architect and deliver production-ready conversational AI agents that directly fuel company growth across various sectors. You will also collaborate with enterprise decision-makers to tackle high-priority challenges and refine the platform's product roadmap.
The AI Solution Strategist will bridge the gap between technical teams and business stakeholders to design, develop, and launch high-performing conversational AI agents. They will lead complex projects, shape agent behavior through data-driven insights, and serve as a strategic partner to customers throughout the development lifecycle.
Provide advanced technical support and root cause analysis for complex software issues while mentoring colleagues on troubleshooting and communication. Manage escalated cases according to SLA targets and collaborate with R&D to ensure effective resolution and product improvement.
You will act as a trusted technical advisor for complex enterprise deals across Eastern Europe, leading discovery calls and technical deep dives. Additionally, you will represent the company as a thought leader at industry events and drive awareness for AI-first customer experience solutions.
The role involves 24/7 incident response, managing major incidents, and coordinating across engineering and infrastructure teams. It also focuses on improving service reliability through automation, observability, and the development of self-healing tools.
The Senior Account Executive will acquire new enterprise customers across Western Europe by managing full sales cycles and building effective territory plans. They will collaborate with internal teams and partners to drive digital transformation conversations and meet business goals.
The Account Executive is responsible for establishing and maintaining strategic relationships while driving sales activities to achieve annual quotas. They will analyze customer business situations to identify opportunities and negotiate enterprise-wide agreements.
The Portfolio Presales Engineer will provide subject matter expertise in financial crime and compliance while engaging with prospects to define technical and functional requirements. They will lead Proof of Concept engagements, deliver product demonstrations, and articulate the business value of NiCE Actimize solutions.
The Senior Sales Engineer will partner with the sales team to conduct discovery calls, deliver technical product demonstrations, and design solutions that meet specific customer business requirements. They will also provide technical support throughout the sales cycle and stay updated on the competitive landscape of conversational AI products.
The Account Executive will drive new business growth by managing the full sales cycle, from prospecting and pipeline development to closing complex enterprise deals. They will act as a trusted advisor to customers and partners, aligning AI-driven solutions with high-impact business transformation initiatives.
The AI Transformation Strategist will partner with VP and Director-level leaders to define and execute AI-first transformation programs. They will also lead the hands-on design, development, and delivery of conversational AI agents to drive enterprise-scale automation.
The Account Executive is responsible for establishing and maintaining strategic relationships while identifying new business opportunities within the financial services sector. They will lead sales activities, negotiate enterprise-wide agreements, and ensure solutions align with customer needs to achieve annual sales quotas.
You will partner with the sales team to lead technical discovery, design tailored AI solutions, and deliver high-impact demonstrations for complex enterprise deals. Additionally, you will act as a thought leader in the market, representing the company at industry events and providing technical expertise to drive regional expansion.
The Renewal Account Manager will be responsible for managing contract renewals, negotiating terms, and retaining revenue while collaborating with internal teams. They will analyze financial reports and engage directly with clients to ensure alignment with business objectives and growth targets.
The Partner Value Solution Engineer acts as a technical bridge to empower partners in positioning, selling, and delivering NiCE AI solutions. This role involves leading technical discovery, managing partner enablement programs, and providing architectural oversight for complex deployments.
The Services Sales Executive is responsible for driving sales and maximum value for the Value Realization Services portfolio across the Americas. This includes developing GTM strategies, mining the installed base for opportunities, and managing the full sales cycle from contact to renewal.
The role involves designing technical solution strategies for customer service automation using AI, analytics, and digital engagement tools. You will deliver product demonstrations and act as a trusted advisor to business and IT executives to enhance customer self-service experiences.
Act as a trusted advisor bridging technology and business value by leading discovery calls, technical deep dives, and high-impact demos. Drive deal velocity by designing proof-of-value projects and responding to RFIs/RFPs for the Customer Service Automation portfolio.
The DevOps Engineer is responsible for designing and maintaining CI/CD pipelines and Infrastructure as Code frameworks to ensure rapid software delivery. Additionally, the role involves proactively monitoring production environments and resolving operational issues to maintain high availability.
Lead functional and technical engagement with global system integrator partners like Capgemini, Accenture, and Deloitte to accelerate solution adoption. Act as the technical bridge between internal product teams and partner stakeholders to drive complex enterprise sales cycles.
The role involves designing and launching conversational AI agents by bridging the gap between technical teams and business stakeholders. You will serve as a strategic partner to customers to drive the adoption and execution of AI initiatives.
The role focuses on technically enabling partners to design, build, and deliver high-quality AI Agents on the Cognigy platform. This includes delivering workshops, supporting JavaScript development, and translating product updates into technical guidance.
This role supports Customer Success Managers by acting as a shared technical resource, providing deep expertise across enterprise accounts on platform usage, solution design, and best practices for conversational AI solutions. The specialist will advise on technical topics, serve as an escalation point for complex questions, and help customers optimize their AI deployments.
The primary goal is to empower the sales force with the necessary offering, messaging, insights, and expertise to consistently win and create lasting customer relationships within the AML domain. This role is responsible for driving the AML Sales Strategy for the Americas region, managing the business, pipeline, and bookings, and acting as the AML Subject Matter Expert.
