The Commercial Account Executive is responsible for identifying new sales opportunities and increasing revenue streams within Enterprise and Commercial contact centers. This includes negotiating enterprise-wide agreements and maintaining strategic C-level relationships to drive market share.
NICE
81 Remote Job Openings at NICE
Recruit, activate, and grow relationships with CAD/RMS resellers, case management platforms, and system integrators to drive partner-influenced ARR. Manage the full partner lifecycle from outreach and onboarding to pipeline tracking and quarterly business reviews in Salesforce.
Act as a trusted advisor bridging technology and business value by leading discovery calls, technical deep dives, and high-impact demos. Responsible for designing proof-of-value projects and responding to RFIs/RFPs to accelerate deal velocity for the Customer Service Automation portfolio.
Guide enterprise customers in strategically implementing Cognigy's AI technology to maximize investment value and achieve business outcomes. Manage customer retention through executive business reviews, data-driven success metrics, and the identification of expansion opportunities.
Design and implement advanced Conversational AI solutions for enterprise customers from pilot to full implementation. Provide technical leadership, architectural best practices, and enablement training to ensure maximum platform value.
The Renewal Account Manager is responsible for managing contract renewals and negotiations to retain customers and grow revenue. This includes analyzing financial reports, partnering with internal teams, and engaging directly with clients to align contract terms with business objectives.
Deliver world-class technical service and support to customers while acting as a trusted advisor to ensure maximum value from NiCE solutions. Collaborate with cross-functional teams to resolve technical challenges and drive overall customer satisfaction throughout the lifecycle.
Act as the primary owner for customer success across enterprise accounts to drive adoption of AI-powered capabilities and ensure measurable ROI. Collaborate with cross-functional teams to manage customer health, resolve escalations, and build long-term strategic partnerships.
The DevOps Engineer is responsible for designing and maintaining CI/CD pipelines and Infrastructure as Code frameworks to ensure rapid software delivery. Additionally, the role involves proactively monitoring production environments and resolving operational issues to maintain high availability.
Lead the functional and technical sales process by developing solutions through discovery, requirements gathering, and demonstrations. Align the NiCE portfolio with customer business challenges and manage technical aspects of the sales cycle, including POCs and RFPs.
The GTM Orchestration Director aligns product, marketing, sales, and customer success to ensure cohesive product commercialization and field execution. This role establishes scalable GTM models and creates closed-loop feedback mechanisms to increase revenue productivity and win rates.
The Implementation Engineer provides consultative technical expertise to configure and deploy NICE products within contact center ecosystems. Responsibilities include managing the end-to-end system life cycle, conducting business analysis, and mentoring junior staff.
The role involves providing consultative technical expertise and configuration for NiCE products within the contact center ecosystem. Responsibilities include managing project lifecycles, performing business analysis, and mentoring junior staff.
The Account Executive is responsible for establishing and maintaining strategic relationships to drive sales of NiCE Actimize solutions. This includes achieving annual sales quotas and negotiating enterprise-wide agreements with C-level executives.
Design and build customer journeys using the Proactive AI Agent platform to align with client business objectives. Act as the primary technical contact for customers to ensure successful implementation, adoption, and value realization.
The role involves delivering professional services for software products used by global businesses to enhance customer experiences and fight financial crime. The engineer will support the implementation and execution of high-standard software solutions.
Drive the adoption of WEM solutions across a portfolio of enterprise accounts by developing structured adoption plans and tracking measurable operational outcomes. Act as a subject matter expert to guide clients and internal Technical Account Managers on WFM and EEM workflows.
Manage the end-to-end delivery of customer-facing software and AI/GenAI projects from initiation to closure. Coordinate cross-functional teams and stakeholders to ensure alignment with scope, timelines, and high-quality customer experiences.
The Account Executive is responsible for identifying new sales opportunities and maintaining strategic relationships with healthcare providers to increase revenue. This includes negotiating enterprise-wide agreements and leading sales activities to achieve annual quotas.
Act as a trusted technical advisor to lead complex enterprise deals and design tailored AI Agent solutions for the DACH region. Drive market awareness through thought leadership at industry events and collaborate with product teams to integrate customer feedback.
Lead and develop a team of Solutions Sales Executives to drive AML business growth across the Americas region. Partner with cross-functional teams to execute go-to-market strategies and manage high-priority strategic customer engagements.
Lead functional and technical engagement with global system integrator partners like Capgemini, Accenture, and Deloitte to accelerate solution adoption. Act as the technical bridge between internal product teams and partner stakeholders to drive complex enterprise sales cycles.
Lead and scale global relationships with top-tier strategy and transformation consulting partners to drive commercial outcomes. Define the operating model for these alliances and lead co-selling of complex enterprise AI transformation opportunities.
Own and manage the end-to-end engagement pipeline for Executive Insights, ensuring high-volume readouts are delivered on schedule. Provide leadership with visibility into program health through KPI tracking and continuous process optimization.
Direct and manage the end-to-end delivery of project development while managing expectations for stakeholders and customers. This includes defining project scope, developing project plans, and creating best practices for project execution.
The Account Executive is responsible for identifying new sales opportunities and maintaining strategic relationships within the Financial Services and Banking industry. The role involves negotiating enterprise-wide agreements and achieving annual sales quotas to increase revenue streams.
The Account Executive is responsible for identifying new sales opportunities and maintaining strategic relationships within the healthcare industry to increase revenue. This includes negotiating enterprise-wide agreements and managing high-level relations with C-suite executives.
The Principal CSM acts as the primary owner for customer success, driving adoption of AI-powered capabilities and ensuring measurable ROI for enterprise accounts. They collaborate across internal technical and sales teams to maintain high customer satisfaction and long-term loyal partnerships.
Manage a portfolio of enterprise customer accounts to ensure product adoption, value realization, and long-term success. Act as a trusted advisor and single point of ownership to drive ROI and improve customer experience through AI-powered capabilities.
Act as the technical bridge between the company and its partners to empower them in selling and delivering AI-driven customer experience solutions. This involves leading technical discovery, creating enablement programs, and managing the end-to-end technical relationship with key partners.
The role involves designing and launching conversational AI agents by bridging the gap between technical teams and business stakeholders. You will serve as a strategic partner to customers to drive the adoption and execution of AI initiatives.
Drive the expansion of NiCE's Agentic AI portfolio in the U.S. market by closing large enterprise deals and achieving ARR/ACV targets. Act as a trusted advisor to customers and partners while managing the full sales cycle from account planning to closing.
Provide advanced technical support and root cause analysis for contact center software to minimize financial risk for customers. Mentor colleagues, manage escalated cases, and collaborate with R&D to resolve software bugs and improve product reliability.
Lead the technical support effort by resolving complex software issues and providing advanced root cause analysis for contact center customers. Mentor junior engineers and collaborate with R&D to improve product reliability and documentation.
The Renewal Account Manager is responsible for managing the full renewal negotiation cycle for partners and indirect customers to ensure retention and revenue expansion. This includes collaborating with internal teams and external partners to execute pricing strategies and manage contract documentation.
Manage the delivery of software and AI-enabled projects by maintaining project plans, schedules, and RAID logs. Coordinate cross-functional teams and handle customer and internal status communications.
The Senior Solutions Architect acts as the primary technical liaison for CXone customers, designing custom deployment projects and translating business requirements into functional designs. They lead the pre-sales and implementation cycles to ensure seamless customer journeys and the achievement of desired business outcomes.
Architect and deliver production-ready conversational AI agents for large-scale enterprises across various sectors. Collaborate with decision-makers to solve high-priority challenges and feed field insights back into the product roadmap.
The role focuses on acquiring new enterprise companies within the UK&I region by managing the full sales cycle from prospecting to closing. Key duties include engaging senior decision-makers to deliver measurable transformation through AI-driven CX solutions.
The role focuses on technically enabling partners to design, build, and deliver high-quality AI Agents on the Cognigy platform. This includes delivering workshops, supporting JavaScript development, and translating product updates into technical guidance.
The Account Executive is responsible for hunting and closing net-new AI business by positioning and expanding the adoption of NiCE's AI-driven solutions. This includes managing the full sales cycle from prospecting to closing enterprise-wide agreements with C-suite decision-makers.
Own the internal AI adoption agenda by identifying and prioritizing high-value use cases and building investment cases. Partner with the CIO to translate business priorities into a technical roadmap and drive organizational change to ensure AI integration.
The Account Executive is responsible for closing large strategic business and maintaining transactional sales growth within the SLED sector. This includes managing the full sales cycle, negotiating enterprise agreements, and collaborating with the partner ecosystem to drive revenue.
Lead executive-level customer engagements to translate complex interaction data into actionable business narratives and outcomes. Partner with internal product and analytics teams to evolve the Executive Insights offering and map data to AI and CX technology use cases.
Lead client-facing AI program governance and delivery assurance while managing the AI/ML project lifecycle. Oversee a team of project managers and analysts to ensure the successful deployment of AI solutions and alignment with business objectives.
The Strategic Account Executive is responsible for managing relationships with existing customers and identifying new sales opportunities within the Retail, Travel, and Hospitality sectors. They will lead sales activities, negotiate enterprise-wide agreements, and ensure the successful implementation of NiCE CXone Mpower solutions.
You will operate at the intersection of AI product strategy, sales, and customer success to define and launch conversational AI agents. The role involves leading complex projects, bridging the gap between technical teams and business stakeholders, and shaping agent behavior through data-driven insights.
Design, build, and deploy AI-driven customer engagement solutions by integrating conversational agents with enterprise systems. Collaborate directly with customers to translate complex business challenges into scalable, production-ready intelligent automation.
The Forward Deployed Engineer will design, build, and operationalize AI-driven virtual agents that automate customer service workflows across voice and digital channels. They will also act as a technical advisor to customers, translating business requirements into scalable, integrated AI solutions.
The Forward Deployment Engineer designs, builds, and deploys AI-driven customer engagement solutions by integrating virtual agents with enterprise systems. They collaborate directly with customers to translate business challenges into scalable, intelligent automation workflows across voice and digital channels.
Design, build, and implement advanced Conversational AI solutions while managing high-impact projects from pilot to full implementation. Provide deep technical expertise, deliver customer training, and collaborate with cross-functional teams to drive product strategy and customer success.
The Technical Account Manager acts as the primary point of contact for key customers, ensuring their success through proactive relationship management and technical guidance. They collaborate with internal teams to resolve complex technical issues and drive product adoption while meeting company growth objectives.
Portfolio Sales Engineering Manager – Western & Northern Europe
NICE
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Full Time
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2 months ago
NICE
Lead and develop a high-performing pre-sales organization focused on Agentic AI and AI-powered customer experience solutions. Drive the technical sales motion, mentor team members, and act as a trusted advisor to enterprise customers across Western and Northern Europe.
The Cloud System Administrator is responsible for maintaining, monitoring, and supporting production infrastructure environments to ensure security, reliability, and performance. They perform routine maintenance tasks, manage server systems, and resolve operational issues while documenting infrastructure equipment.
The Site Reliability Engineer will manage 24/7 service reliability, lead incident response, and drive operational automation to reduce manual toil. They will also own service health monitoring and collaborate with engineering teams to improve system design and reliability.
The Account Executive is responsible for establishing and maintaining strategic relationships while driving sales of enterprise software solutions. They will lead sales activities, negotiate agreements, and analyze customer business situations to identify new opportunities.
The Account Executive is responsible for driving net-new business and revenue within 911 Emergency Communications Centers and Public Safety agencies. They will manage the full sales cycle, build strategic territory plans, and collaborate with partners to position NiCE's solution portfolio.
The Transformation Consultant will engage with C-suite leadership to define and lead enterprise-wide AI and agentic transformation programs. They are responsible for structuring ambiguous business challenges into actionable roadmaps and driving measurable outcomes across various industry verticals.
Lead consulting projects to drive process improvement and ensure optimal adoption of AI and self-service solutions. Manage senior stakeholder relationships and guide cross-functional teams to deliver significant business impact.
The Principal Project Manager will lead strategic, enterprise-scale AI and GenAI programs, ensuring successful delivery from kickoff through business adoption. They will act as a senior point of accountability, driving cross-functional alignment and managing complex stakeholder relationships at the executive level.
The Solutions Engineer supports the sales team by providing technical expertise, conducting demonstrations, and presenting tailored solutions to potential customers. They lead Proof of Concept engagements and collaborate with product teams to address the specific functional requirements of financial institutions.
The Account Executive will drive new business by managing full sales cycles, from prospecting to closing large enterprise deals. They will act as a trusted advisor to customers and partners while aligning the company's AI platform with high-impact transformation initiatives.
Collaborate with sales and product teams to design and demonstrate AI-driven outbound contact center solution architectures. Lead proof-of-value implementations and translate complex technical requirements into effective campaign workflows.
The Principal AI Consultant will serve as the primary subject matter expert for healthcare provider operations within the AI Center of Excellence. They will advise internal teams and customers on high-value AI use cases, patient journey improvements, and operational workflows to drive business goals.
The Enterprise Account Executive will strategically win new business across the Southern Africa region by exceeding revenue quotas for CX, CCaaS, AI, and digital products. They will act as a trusted advisor to customers, defining strategies that meet business objectives while managing the full sales cycle from prospecting to closing.
The role involves expanding market presence by acting as a trusted advisor to customers and partners, aligning the platform with high-impact transformation initiatives. Key activities include generating new Annual Recurring Revenue (ARR), achieving booking targets, closing complex deals, and managing the full sales cycle from account planning to close.
The engineer will design, build, and deploy AI-driven customer engagement solutions, focusing on designing, prototyping, and operationalizing AI agents that integrate with enterprise systems for scalable self-service experiences. Responsibilities span AI agent design, full lifecycle ownership, system integration with enterprise platforms, and full-stack solution development supporting agent interactions.
The Strategist will partner with VP and Director-level leaders across CX, Operations, and Technology to define and execute AI-first transformation programs while directly building the agentic experiences that realize that transformation. This involves moving fluidly between strategic advisory, defining roadmaps, and hands-on agent development leveraging the full platform for enterprise-scale automation.
The role centers on designing integrated Customer Experience solutions across the company portfolio, bridging business needs with technical realities by defining integrations, scalability, and security, heavily focusing on AI and automation.
The Partner Acceleration Executive is responsible for developing and scaling strategic partner relationships, building recruitment strategies, and coordinating cross-functional resources to align partner activities with channel strategies. This role involves establishing and managing relationships within the partner ecosystem to drive profitable revenue growth, innovation, and market expansion.
The Partner Acceleration Executive is responsible for developing and scaling strategic partner relationships with Global System Integrators, including building recruitment strategies and coordinating cross-functional resources to align partner activities with channel strategy. This role involves establishing and managing relationships within the partner ecosystem to drive profitable revenue growth, architecting multivendor solutions, and leading partner sales activities like pipeline generation.
This role supports Customer Success Managers by acting as a shared technical resource, providing deep expertise across enterprise accounts on platform usage, solution design, and best practices for conversational AI solutions. The specialist will advise on technical topics, serve as an escalation point for complex questions, and help customers optimize their AI deployments.
The Commercial Account Executive is tasked with identifying new sales opportunities and expanding market share within their assigned regions, focusing on increasing revenue streams in Enterprise and Commercial contact centers. This role requires achieving annual sales quotas, personally negotiating Enterprise-wide agreements, and coordinating all sales activities to meet business goals.
The primary goal is to empower the sales force with the necessary offering, messaging, insights, and expertise to consistently win and create lasting customer relationships within the AML domain. This role is responsible for driving the AML Sales Strategy for the Americas region, managing the business, pipeline, and bookings, and acting as the AML Subject Matter Expert.
The Account Executive is tasked with establishing and maintaining strategic customer relationships while analyzing business situations to identify constraints and new technological opportunities. This role involves driving the company's response to critical business problems, improving proposal positions, and achieving annual sales quotas by personally negotiating enterprise-wide agreements.
The role involves acquiring new enterprise companies across Western Europe, primarily focusing on Italy, by building and maintaining an effective sales pipeline through prospecting and internal collaboration. Responsibilities include running full sales cycles from planning and prospecting through negotiation and closing, utilizing a consultative, value-centric approach with senior executives.
The role involves acquiring new enterprise customers across Western Europe, primarily focusing on Italy, by building and maintaining an effective sales pipeline through self-directed prospecting. The executive will manage full sales cycles from planning and prospecting through negotiation and closing, taking a consultative approach with senior executives.
This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory. The Account Executive will own the full sales cycle while acting as a trusted, consultative partner, positioning the company's Public Safety solution portfolio.
The Account Executive will acquire new enterprise companies in the Nordic region and manage the full sales cycle from prospecting to closing. They will also collaborate with various internal teams and represent Cognigy at industry events.
The Senior Account Executive will acquire new enterprise companies in the DACH region and manage the full sales cycle from prospecting to closing. They will also collaborate with various internal teams and represent Cognigy at industry events.
The Account Executive will represent NiCE Cognigy, create awareness, and generate new Annual Recurring Revenue (ARR). They will close large enterprise deals and run full sales cycles from account planning to close.