NICE

Technical Account Manager

NICE · Full Time · 2 days ago

NICE

🌎 United States ⭐ 5-10 yrs exp 💼 Sales

The Technical Account Manager acts as the primary point of contact for key customers, ensuring their success through proactive relationship management and technical advocacy. They are responsible for resolving complex technical issues, driving product adoption, and collaborating with internal teams to meet customer needs and growth objectives.

sql account-manager cloud customer-service creative voip architecture

APPLY

Director, Integrated Demand Programs

NICE · Full Time · 3 days ago

NICE

🌎 United States ⭐ 10+ yrs exp 💼 Others

The Director will own the integrated demand strategy, developing and executing multi-channel programs to drive pipeline and revenue growth. They will lead cross-functional teams to orchestrate campaigns while leveraging AI and agentic AI to optimize funnel performance and marketing efficiency.

cloud product-marketing creative saas customer-experience content-strategy b2b-saas

APPLY

Senior Project Manager

NICE · Full Time · 4 days ago

NICE

🌎 United States ⭐ 5-10 yrs exp 💼 Product

The Senior Project Manager is responsible for the end-to-end delivery of customer projects, acting as the primary point of contact for a portfolio of accounts. They manage project scope, timelines, budgets, and risks while driving business development and ensuring high levels of customer satisfaction.

business-development cloud creative call-center project-management communication operations

APPLY

Portfolio Presales Engineer

NICE · Full Time · 5 days ago

NICE

🌎 United Kingdom ⭐ 5-10 yrs exp 💼 Software Development

The Portfolio Presales Engineer will lead the functional and technical sales process, including discovery, requirements gathering, and product demonstrations. They will act as a technical expert to articulate the value of NiCE solutions to both business and technical stakeholders.

cloud creative software-sales crm feedback technical-sales

APPLY

Account Executive

NICE · Full Time · 6 days ago

NICE

🌎 United States ⭐ 5-10 yrs exp 💼 Sales

The Commercial Account Executive is responsible for identifying new sales opportunities and increasing revenue streams within Enterprise and Commercial contact centers. This includes negotiating enterprise-wide agreements and building strategic relationships with C-level executives.

cloud creative saas account-executive communication

APPLY

Technical Support Engineer

NICE · Full Time · 7 days ago

NICE

🌎 United Kingdom ⭐ 2-5 yrs exp 💼 Software Development

Provide advanced technical support to customers to resolve complex software and networking issues within contact center environments. Mentor colleagues, manage escalated cases, and collaborate with R&D to identify and fix software bugs.

sql cloud customer-service architecture excel saas technical-support

APPLY

Technical Account Manager

NICE · Full Time · 11 days ago

NICE

🌎 United States ⭐ 5-10 yrs exp 💼 Sales

The Technical Account Manager serves as a trusted advisor providing proactive and reactive post-implementation support to ensure alignment between customer priorities and business objectives. They manage critical escalations, drive technical best practices, and act as the primary interface between customers and internal support organizations.

account-manager cloud customer-service creative product-management communication customer-support

APPLY

Senior AI Project Manager, CX

NICE · Full Time · 11 days ago

NICE

🌎 United States ⭐ 5-10 yrs exp 💼 Software Development

Manage the end-to-end delivery of customer-facing software and AI/GenAI projects from initiation to closure. Coordinate cross-functional teams and communicate project status, risks, and dependencies to stakeholders.

cloud creative saas project-management power-bi communication reporting

APPLY

Director, Business Consulting, VRS, CX

NICE · Full Time · 11 days ago

NICE

🌎 United States ⭐ 10+ yrs exp 💼 Support

Lead a high-performing consulting organization to ensure customers achieve measurable business value and ROI from NICE CX solutions. Oversee the delivery of strategic advisory services focusing on AI, analytics, and operational improvements across the contact center landscape.

cloud feedback operations organization coaching

APPLY

Director, Business Consulting, VRS, CX

NICE · Full Time · 11 days ago

NICE

🌎 Canada ⭐ 10+ yrs exp 💼 Support

Lead a high-performing consulting organization to ensure customers achieve measurable business value and ROI from NICE CX solutions. Oversee the delivery of strategic advisory services focusing on AI, analytics, and quality management to drive operational improvements.

cloud feedback operations organization coaching

APPLY

Lead Business Consultant, VRS, CX

NICE · Full Time · 11 days ago

NICE

🌎 United States ⭐ 10+ yrs exp 💼 Support

Lead strategic consulting engagements to drive customer value realization and ROI through the adoption of CX and CCaaS solutions. Develop business cases, manage senior stakeholder relationships, and guide cross-functional teams to optimize business processes.

cloud creative project-management communication operations organization

APPLY

Lead Business Consultant, VRS, CX

NICE · Full Time · 11 days ago

NICE

🌎 Canada ⭐ 10+ yrs exp 💼 Support

Lead strategic consulting engagements to drive customer value realization and ROI through the adoption of CX and CCaaS solutions. Manage senior stakeholder relationships and design change strategies across people, processes, and technology.

cloud creative project-management communication operations organization

APPLY

Solutions Architect

NICE · Full Time · 11 days ago

NICE

🌎 United States ⭐ 10+ yrs exp 💼 Software Development

The role involves engaging customers in a consultative capacity to provide technical configuration and best practice guidance for CXone Agent products. The architect is responsible for ensuring desired business outcomes are met while mentoring internal employees and managing client relationships at the executive level.

salesforce cloud creative call-center product-management client-relationships customer-support

APPLY

Services Sales Executive

NICE · Full Time · 11 days ago

NICE

🌎 United States ⭐ 10+ yrs exp 💼 Sales

The Services Sales Executive is responsible for driving sales and maximum value for the Value Realization Services portfolio across the Americas. This includes developing GTM strategies, mining the installed base for opportunities, and managing the full sales cycle from contact to renewal.

cloud organization

APPLY

Senior Director, Quote to Cash Transformation

NICE · Full Time · 16 days ago

NICE

🌎 United States ⭐ 10+ yrs exp 💼 Others

Lead and reactivate a complex, multi-year enterprise Quote-to-Cash transformation program to modernize quoting, ordering, billing, and revenue recognition. Act as the primary business owner managing external systems integrators and internal stakeholders across Finance, IT, and Revenue Operations.

cloud creative communication leadership

APPLY

Director, Strategic Initiatives

NICE · Full Time · 16 days ago

NICE

🌎 United States ⭐ 10+ yrs exp 💼 Others

Act as an internal consultant to drive the TMO's highest-priority strategic initiatives, including AI transformation and cost efficiency. The role involves structuring ambiguous problems into actionable strategies and driving accountability across senior stakeholders without direct management authority.

cloud creative reporting

APPLY

Named Account Executive

NICE · Full Time · 17 days ago

NICE

🌎 United States ⭐ 2-5 yrs exp 💼 Sales

The Named Account Executive is responsible for managing high-value customers by building long-term relationships and aligning technology products with client business goals. Key duties include identifying growth opportunities through upselling and cross-selling while tracking client retention and revenue growth.

cloud creative account-executive account-management organization

APPLY

Business Consultant, CX

NICE · Full Time · 17 days ago

NICE

🌎 United Kingdom ⭐ 5-10 yrs exp 💼 Support

Lead strategic consulting engagements to drive AI-led CX transformations and maximize the ROI of NICE solutions for customers. Responsible for designing change strategies across people, process, and technology while managing senior stakeholder relationships.

cloud creative operations leadership

APPLY

Product Pre-Sales Engineer, CX

NICE · Full Time · 20 days ago

NICE

🌎 United States ⭐ 10+ yrs exp 💼 Software Development

The role involves designing technical solution strategies for customer service automation using AI, analytics, and digital engagement tools. You will deliver product demonstrations and act as a trusted advisor to business and IT executives to enhance customer self-service experiences.

cloud routing customer-service saas communication organization technical-sales

APPLY

Principal Business Consultant, AI

NICE · Full Time · 23 days ago

NICE

🌎 Canada ⭐ 5-10 yrs exp 💼 Software Development

Lead consulting projects to drive process improvement and ensure the optimal adoption of AI and self-service solutions for clients. Act as a trusted advisor to senior stakeholders while coordinating application and data consultants to maximize ROI.

APPLY

Sr AI-Driven Enterprise Support Engineer

NICE · Full Time · 24 days ago

NICE

🌎 United States ⭐ 5-10 yrs exp 💼 Software Development

Serve as the primary technical partner for enterprise customers, managing strategic outcomes and solving complex technical issues across the NICE CXone platform. Leverage AI-driven tools to accelerate investigations and provide feedback to improve support automation capabilities.

APPLY

Principal AI-Driven Enterprise Support Engineer

NICE · Full Time · 24 days ago

NICE

🌎 United States ⭐ 10+ yrs exp 💼 Software Development

Lead strategic support for high-value enterprise customers by managing complex technical escalations and serving as a trusted advisor. Architect and implement AI-driven operational frameworks to scale support impact and improve customer outcomes.

APPLY

Senior Technical Account Manager

NICE · Full Time · a month ago

NICE

🌎 United States ⭐ 10+ yrs exp 💼 Sales

The Senior Technical Account Manager serves as the primary technical advocate and relationship manager for strategic enterprise accounts to ensure customer success and retention. They are responsible for resolving complex technical issues, managing SLAs, and partnering with internal teams to drive product adoption and ROI.

APPLY

Sales Engineer, Cognigy

NICE · Full Time · a month ago

NICE

🌎 United States ⭐ 10+ yrs exp 💼 Software Development

Act as a trusted advisor bridging technology and business value by leading discovery calls, technical deep dives, and high-impact demos. Drive deal velocity by designing proof-of-value projects and responding to RFIs/RFPs for the Customer Service Automation portfolio.

APPLY

Commercial Account Executive

NICE · Full Time · a month ago

NICE

🌎 United States ⭐ 5-10 yrs exp 💼 Sales

The Commercial Account Executive is responsible for identifying new sales opportunities and increasing revenue within Enterprise and Commercial contact centers. This includes negotiating enterprise-wide agreements and maintaining strategic C-level relationships.

APPLY

Commercial Account Executive

NICE · Full Time · a month ago

NICE

🌎 United States ⭐ 5-10 yrs exp 💼 Sales

The Commercial Account Executive is responsible for identifying new sales opportunities and increasing revenue within Enterprise and Commercial contact centers. This includes negotiating enterprise-wide agreements and maintaining strategic C-level relationships to drive market share.

APPLY

Implementation Engineer

NICE · Full Time · a month ago

NICE

🌎 United States ⭐ 5-10 yrs exp 💼 Software Development

The Implementation Engineer provides consultative expertise to configure and deploy NiCE products and contact center solutions for diverse clients. Responsibilities include managing the end-to-end system life cycle, performing technical architecture design, and mentoring junior staff.

APPLY

Senior Business Consultant, AI

NICE · Full Time · a month ago

NICE

🌎 United States ⭐ 5-10 yrs exp 💼 Software Development

Lead consulting projects to drive process improvement and ensure the optimal adoption of NICE self-service and AI solutions. Act as a trusted advisor to senior stakeholders while guiding technical consultants to maximize ROI and business impact.

APPLY

Customer Success Manager

NICE · Full Time · a month ago

NICE

🌎 United States ⭐ 2-5 yrs exp 💼 Sales

The Customer Success Manager is responsible for ensuring high customer satisfaction and product adoption to preserve recurring revenue and drive growth. This includes managing account health, conducting business reviews, and negotiating contract renewals for cloud customers.

APPLY

Senior Account Executive - Western Europe (France)

NICE · Full Time · a month ago

NICE

🌎 Spain ⭐ 5-10 yrs exp 💼 Sales

The role involves acquiring new enterprise customers across Western Europe, specifically focusing on the French market, through full-cycle sales management. Responsibilities include building a pipeline, conducting discovery calls, and collaborating with internal teams to drive digital transformation for clients.

APPLY

Senior Business Consultant, AI

NICE · Full Time · a month ago

NICE

🌎 Canada, United States ⭐ 5-10 yrs exp 💼 Software Development

Lead consulting projects to drive process improvement and ensure the optimal adoption of NICE self-service and AI solutions. Act as a trusted advisor to senior stakeholders while guiding technical consultants to maximize ROI and business impact.

APPLY

Account Executive

NICE · Full Time · a month ago

NICE

🌎 United States ⭐ 5-10 yrs exp 💼 Sales

The role involves driving ARR and ACV growth by closing large enterprise deals through direct and partner channels. The Account Executive will manage the full sales cycle from account planning to closing while acting as a strategic advisor for AI transformation.

APPLY

Account Executive (NiCE Actimize)

NICE · Full Time · a month ago

NICE

🌎 United Kingdom ⭐ 2-5 yrs exp 💼 Sales

Drive growth across European territories by selling the full Financial Crime portfolio, including AML, Fraud, and KYC solutions. Manage the end-to-end sales cycle from lead generation and qualification to negotiation and closing enterprise agreements.

APPLY

Partner Executive

NICE · Full Time · a month ago

NICE

🌎 United States ⭐ 2-5 yrs exp 💼 Others

Recruit, activate, and grow relationships with CAD/RMS resellers, case management platforms, and system integrators to drive partner-influenced ARR. Manage the full partner lifecycle from outreach and onboarding to pipeline tracking and quarterly business reviews in Salesforce.

APPLY

Senior Solutions Architect - EMEA

NICE · Full Time · a month ago

NICE

🌎 Germany ⭐ 5-10 yrs exp 💼 Software Development

Design and implement advanced Conversational AI solutions for enterprise customers from pilot to full implementation. Provide technical leadership, architectural best practices, and enablement training to ensure maximum platform value.

APPLY