The role involves managing 24/7 service reliability, leading incident response, and coordinating across engineering and infrastructure teams. You will also focus on operational automation, observability, and reducing manual toil through software development.
The consultant will advise customers on change management plans to drive the adoption of new contact center applications and AI-enabled capabilities. They will facilitate workshops, provide structured guidance, and partner with internal teams to ensure successful organizational transformation.
The role involves acquiring new enterprise clients within the UK&I region and managing the full sales cycle from prospecting to contract closure. You will act as a consultant to senior executives to demonstrate the value of AI-driven solutions and drive digital transformation.
Lead complex partner implementations, provide advanced technical guidance, and resolve escalated issues across configuration, integrations, and deployment. Advocate for partner needs, collaborate with internal teams, mentor engineers, and develop best practices and enablement materials to support adoption and long-term success.
Own NiCE’s partner strategy and business plan in Spain, recruiting and developing partners while growing partner-sourced and partner-influenced pipeline and revenue. Coordinate joint plans, sales opportunities, enablement, marketing, commercial programs, and performance reporting with partners and internal teams.
The Account Executive is responsible for identifying new sales opportunities and maintaining strategic relationships within the healthcare industry. They will lead sales activities to achieve annual quotas and negotiate enterprise-wide agreements.
The Senior Product Customer Success Manager is responsible for managing client accounts to ensure growth, high KPIs, and successful contract renewals. They also provide leadership by coaching junior team members and acting as a primary point of escalation for complex client issues.
The Product Customer Success Manager is responsible for ensuring clients achieve and exceed expected business benefits from their contracts. They will manage client relationships, coordinate technical configurations, and identify opportunities for account growth and expansion.
The Account Executive will acquire new enterprise customers in the DACH region by managing full sales cycles and building effective pipelines. They will collaborate with internal teams to develop value-centric business cases and represent the company at industry events.
You will act as a senior evangelist and developer advocate to build an AI-first practice, creating high-impact content and demos to showcase agentic AI capabilities. You will partner with product and engineering teams to translate technical roadmaps into compelling value stories for the developer and builder community.
The Account Executive is responsible for driving net-new business and revenue within 911 Emergency Communications Centers and Public Safety agencies across a seven-state territory. They will manage the full sales cycle, build strategic territory plans, and act as a consultative partner to key stakeholders.
You will maintain, monitor, and support production infrastructure across Windows, Linux, AWS, and physical data centers. This includes resolving technical incidents, managing system resources, and participating in an on-call rotation to ensure high availability.
Provide advanced technical support to customers by analyzing logs and network traces to resolve complex software issues. Mentor colleagues, improve internal procedures, and ensure adherence to Service Level Agreements.
The Lead Technical Account Manager acts as a primary advocate for key customers, managing relationships from pre-go-live through long-term success. They are responsible for resolving complex technical issues, ensuring SLA compliance, and driving customer retention and satisfaction.
The role involves maintaining, monitoring, and supporting enterprise production infrastructure across cloud and datacenter environments to ensure high availability and performance. You will also manage core infrastructure services, resolve operational incidents, and implement system updates and optimizations.
The Manager will lead a team of Sales Engineers across Benelux, France, and the Nordics to drive market penetration and new-business growth. They will provide hands-on strategic deal support, manage technical RFPs, and build thought leadership for the company's AI solutions.
The Senior Director of Partner Sales is responsible for developing and executing the global partner strategy, including managing reseller and implementation partner relationships. This role oversees the end-to-end partnership lifecycle, including recruitment, marketing alignment, and the management of strategic global alliances.
You will architect and deliver production-ready conversational AI agents that directly fuel company growth across various sectors. You will also collaborate with enterprise decision-makers to tackle high-priority challenges and refine the platform's product roadmap.
The AI Solution Strategist will bridge the gap between technical teams and business stakeholders to design, develop, and launch high-performing conversational AI agents. They will lead complex projects, shape agent behavior through data-driven insights, and serve as a strategic partner to customers throughout the development lifecycle.
Provide advanced technical support and root cause analysis for complex software issues while mentoring colleagues on troubleshooting and communication. Manage escalated cases according to SLA targets and collaborate with R&D to ensure effective resolution and product improvement.
The Senior Account Executive will acquire new enterprise customers across Western Europe by managing full sales cycles and building effective territory plans. They will collaborate with internal teams and partners to drive digital transformation conversations and meet business goals.
The Portfolio Presales Engineer will provide subject matter expertise in financial crime and compliance while engaging with prospects to define technical and functional requirements. They will lead Proof of Concept engagements, deliver product demonstrations, and articulate the business value of NiCE Actimize solutions.
The Account Executive will drive new business growth by managing the full sales cycle, from prospecting and pipeline development to closing complex enterprise deals. They will act as a trusted advisor to customers and partners, aligning AI-driven solutions with high-impact business transformation initiatives.
The DevOps Engineer is responsible for designing and maintaining CI/CD pipelines and Infrastructure as Code frameworks to ensure rapid software delivery. Additionally, the role involves proactively monitoring production environments and resolving operational issues to maintain high availability.
The role involves designing and launching conversational AI agents by bridging the gap between technical teams and business stakeholders. You will serve as a strategic partner to customers to drive the adoption and execution of AI initiatives.
The role focuses on technically enabling partners to design, build, and deliver high-quality AI Agents on the Cognigy platform. This includes delivering workshops, supporting JavaScript development, and translating product updates into technical guidance.
This role supports Customer Success Managers by acting as a shared technical resource, providing deep expertise across enterprise accounts on platform usage, solution design, and best practices for conversational AI solutions. The specialist will advise on technical topics, serve as an escalation point for complex questions, and help customers optimize their AI deployments.
