The role involves designing technical solution strategies for customer service automation using AI, analytics, and digital engagement tools. You will deliver product demonstrations and act as a trusted advisor to business and IT executives to enhance customer self-service experiences.
NICE
81 Remote Job Openings at NICE
Lead consulting projects to drive process improvement and ensure the optimal adoption of AI and self-service solutions for clients. Act as a trusted advisor to senior stakeholders while coordinating application and data consultants to maximize ROI.
Serve as the primary technical partner for enterprise customers, managing strategic outcomes and solving complex technical issues across the NICE CXone platform. Leverage AI-driven tools to accelerate investigations and provide feedback to improve support automation capabilities.
Lead strategic support for high-value enterprise customers by managing complex technical escalations and serving as a trusted advisor. Architect and implement AI-driven operational frameworks to scale support impact and improve customer outcomes.
Collaborate with the sales team to execute strategic deals through discovery calls, technical deep dives, and customized product demonstrations. Design and recommend AI solutions that address customer pain points and provide technical support throughout the sales cycle.
The Senior Technical Account Manager serves as the primary technical advocate and relationship manager for strategic enterprise accounts to ensure customer success and retention. They are responsible for resolving complex technical issues, managing SLAs, and partnering with internal teams to drive product adoption and ROI.
Act as a trusted advisor bridging technology and business value by leading discovery calls, technical deep dives, and high-impact demos. Drive deal velocity by designing proof-of-value projects and responding to RFIs/RFPs for the Customer Service Automation portfolio.
Lead the global integrated demand strategy to drive pipeline and revenue growth through multi-channel campaigns. Orchestrate the end-to-end campaign lifecycle while leveraging AI and agentic AI to scale marketing workflows and optimization.
The Director is accountable for all services and support for major accounts, acting as the primary point of contact for implementation and delivery. They are also responsible for governing project methodologies and leading the project management community to meet revenue targets and KPIs.
The Commercial Account Executive is responsible for identifying new sales opportunities and increasing revenue within Enterprise and Commercial contact centers. This includes negotiating enterprise-wide agreements and maintaining strategic C-level relationships.
The Commercial Account Executive is responsible for identifying new sales opportunities and increasing revenue within Enterprise and Commercial contact centers. This includes negotiating enterprise-wide agreements and maintaining strategic C-level relationships to drive market share.
Responsible for the end-to-end delivery of customer projects and acting as the primary point of contact for a portfolio of accounts. This includes managing project scope, timelines, and costs while partnering with sales to identify new business opportunities.
The Implementation Engineer provides consultative expertise to configure and deploy NiCE products and contact center solutions for diverse clients. Responsibilities include managing the end-to-end system life cycle, performing technical architecture design, and mentoring junior staff.
The Implementation Engineer provides consultative expertise to configure and deploy NiCE products within contact center ecosystems. Responsibilities include managing the end-to-end system life cycle, performing technical architecture design, and mentoring junior staff.
Lead consulting projects to drive process improvement and ensure the optimal adoption of NICE self-service and AI solutions. Act as a trusted advisor to senior stakeholders while guiding technical consultants to maximize ROI and business impact.
Lead the full lifecycle delivery of complex client-facing projects, ensuring alignment with Statements of Work and budget. Coordinate between internal teams and Global System Integrator (GSI) partners to drive successful co-delivery models and measurable customer value.
The Customer Success Manager is responsible for ensuring high customer satisfaction and product adoption to preserve recurring revenue and drive growth. This includes managing account health, conducting business reviews, and negotiating contract renewals for cloud customers.
The role involves acquiring new enterprise customers across Western Europe, specifically focusing on the French market, through full-cycle sales management. Responsibilities include building a pipeline, conducting discovery calls, and collaborating with internal teams to drive digital transformation for clients.
Lead consulting projects to drive process improvement and ensure the optimal adoption of NICE self-service and AI solutions. Act as a trusted advisor to senior stakeholders while guiding technical consultants to maximize ROI and business impact.
The Director is responsible for the end-to-end delivery of services and support for major accounts, acting as the primary point of contact for customers. They oversee the project management community, govern implementation methodologies, and collaborate with sales to drive revenue growth.
The role involves driving ARR and ACV growth by closing large enterprise deals through direct and partner channels. The Account Executive will manage the full sales cycle from account planning to closing while acting as a strategic advisor for AI transformation.
Drive growth across European territories by selling the full Financial Crime portfolio, including AML, Fraud, and KYC solutions. Manage the end-to-end sales cycle from lead generation and qualification to negotiation and closing enterprise agreements.
Recruit, activate, and grow relationships with CAD/RMS resellers, case management platforms, and system integrators to drive partner-influenced ARR. Manage the full partner lifecycle from outreach and onboarding to pipeline tracking and quarterly business reviews in Salesforce.
Design and implement advanced Conversational AI solutions for enterprise customers from pilot to full implementation. Provide technical leadership, architectural best practices, and enablement training to ensure maximum platform value.
The Renewal Account Manager is responsible for managing contract renewals and negotiations to retain customers and grow revenue. This includes analyzing financial reports, partnering with internal teams, and engaging directly with clients to align contract terms with business objectives.
Deliver world-class technical service and support to customers while acting as a trusted advisor to ensure maximum value from NiCE solutions. Collaborate with cross-functional teams to resolve technical challenges and drive overall customer satisfaction throughout the lifecycle.
Act as the primary owner for customer success across enterprise accounts to drive adoption of AI-powered capabilities and ensure measurable ROI. Collaborate with cross-functional teams to manage customer health, resolve escalations, and build long-term strategic partnerships.
The DevOps Engineer is responsible for designing and maintaining CI/CD pipelines and Infrastructure as Code frameworks to ensure rapid software delivery. Additionally, the role involves proactively monitoring production environments and resolving operational issues to maintain high availability.
The GTM Orchestration Director aligns product, marketing, sales, and customer success to ensure cohesive product commercialization and field execution. This role establishes scalable GTM models and creates closed-loop feedback mechanisms to increase revenue productivity and win rates.
The role involves providing consultative technical expertise and configuration for NiCE products within the contact center ecosystem. Responsibilities include managing project lifecycles, performing business analysis, and mentoring junior staff.
The Account Executive is responsible for establishing and maintaining strategic relationships to drive sales of NiCE Actimize solutions. This includes achieving annual sales quotas and negotiating enterprise-wide agreements with C-level executives.
Design and build customer journeys using the Proactive AI Agent platform to align with client business objectives. Act as the primary technical contact for customers to ensure successful implementation, adoption, and value realization.
Drive the adoption of WEM solutions across a portfolio of enterprise accounts by developing structured adoption plans and tracking measurable operational outcomes. Act as a subject matter expert to guide clients and internal Technical Account Managers on WFM and EEM workflows.
Manage the end-to-end delivery of customer-facing software and AI/GenAI projects from initiation to closure. Coordinate cross-functional teams and stakeholders to ensure alignment with scope, timelines, and high-quality customer experiences.
The Account Executive is responsible for identifying new sales opportunities and maintaining strategic relationships with healthcare providers to increase revenue. This includes negotiating enterprise-wide agreements and leading sales activities to achieve annual quotas.
Act as a trusted technical advisor to lead complex enterprise deals and design tailored AI Agent solutions for the DACH region. Drive market awareness through thought leadership at industry events and collaborate with product teams to integrate customer feedback.
Lead functional and technical engagement with global system integrator partners like Capgemini, Accenture, and Deloitte to accelerate solution adoption. Act as the technical bridge between internal product teams and partner stakeholders to drive complex enterprise sales cycles.
Lead and scale global relationships with top-tier strategy and transformation consulting partners to drive commercial outcomes. Define the operating model for these alliances and lead co-selling of complex enterprise AI transformation opportunities.
The Account Executive is responsible for identifying new sales opportunities and maintaining strategic relationships within the Financial Services and Banking industry. The role involves negotiating enterprise-wide agreements and achieving annual sales quotas to increase revenue streams.
The Account Executive is responsible for identifying new sales opportunities and maintaining strategic relationships within the healthcare industry to increase revenue. This includes negotiating enterprise-wide agreements and managing high-level relations with C-suite executives.
Act as the technical bridge between the company and its partners to empower them in selling and delivering AI-driven customer experience solutions. This involves leading technical discovery, creating enablement programs, and managing the end-to-end technical relationship with key partners.
The role involves designing and launching conversational AI agents by bridging the gap between technical teams and business stakeholders. You will serve as a strategic partner to customers to drive the adoption and execution of AI initiatives.
Drive the expansion of NiCE's Agentic AI portfolio in the U.S. market by closing large enterprise deals and achieving ARR/ACV targets. Act as a trusted advisor to customers and partners while managing the full sales cycle from account planning to closing.
Provide advanced technical support and root cause analysis for contact center software to minimize financial risk for customers. Mentor colleagues, manage escalated cases, and collaborate with R&D to resolve software bugs and improve product reliability.
Lead the technical support effort by resolving complex software issues and providing advanced root cause analysis for contact center customers. Mentor junior engineers and collaborate with R&D to improve product reliability and documentation.
The Renewal Account Manager is responsible for managing the full renewal negotiation cycle for partners and indirect customers to ensure retention and revenue expansion. This includes collaborating with internal teams and external partners to execute pricing strategies and manage contract documentation.
Manage the delivery of software and AI-enabled projects by maintaining project plans, schedules, and RAID logs. Coordinate cross-functional teams and handle customer and internal status communications.
Architect and deliver production-ready conversational AI agents for large-scale enterprises across various sectors. Collaborate with decision-makers to solve high-priority challenges and feed field insights back into the product roadmap.
The role focuses on acquiring new enterprise companies within the UK&I region by managing the full sales cycle from prospecting to closing. Key duties include engaging senior decision-makers to deliver measurable transformation through AI-driven CX solutions.
The role focuses on technically enabling partners to design, build, and deliver high-quality AI Agents on the Cognigy platform. This includes delivering workshops, supporting JavaScript development, and translating product updates into technical guidance.
The Account Executive is responsible for hunting and closing net-new AI business by positioning and expanding the adoption of NiCE's AI-driven solutions. This includes managing the full sales cycle from prospecting to closing enterprise-wide agreements with C-suite decision-makers.
Own the internal AI adoption agenda by identifying and prioritizing high-value use cases and building investment cases. Partner with the CIO to translate business priorities into a technical roadmap and drive organizational change to ensure AI integration.
The Account Executive is responsible for closing large strategic business and maintaining transactional sales growth within the SLED sector. This includes managing the full sales cycle, negotiating enterprise agreements, and collaborating with the partner ecosystem to drive revenue.
Lead executive-level customer engagements to translate complex interaction data into actionable business narratives and outcomes. Partner with internal product and analytics teams to evolve the Executive Insights offering and map data to AI and CX technology use cases.
Lead client-facing AI program governance and delivery assurance while managing the AI/ML project lifecycle. Oversee a team of project managers and analysts to ensure the successful deployment of AI solutions and alignment with business objectives.
The Strategic Account Executive is responsible for managing relationships with existing customers and identifying new sales opportunities within the Retail, Travel, and Hospitality sectors. They will lead sales activities, negotiate enterprise-wide agreements, and ensure the successful implementation of NiCE CXone Mpower solutions.
Design, build, and deploy AI-driven customer engagement solutions by integrating conversational agents with enterprise systems. Collaborate directly with customers to translate complex business challenges into scalable, production-ready intelligent automation.
You will operate at the intersection of AI product strategy, sales, and customer success to define and launch conversational AI agents. The role involves leading complex projects, bridging the gap between technical teams and business stakeholders, and shaping agent behavior through data-driven insights.
The Forward Deployed Engineer will design, build, and operationalize AI-driven virtual agents that automate customer service workflows across voice and digital channels. They will also act as a technical advisor to customers, translating business requirements into scalable, integrated AI solutions.
The Forward Deployment Engineer designs, builds, and deploys AI-driven customer engagement solutions by integrating virtual agents with enterprise systems. They collaborate directly with customers to translate business challenges into scalable, intelligent automation workflows across voice and digital channels.
Design, build, and implement advanced Conversational AI solutions while managing high-impact projects from pilot to full implementation. Provide deep technical expertise, deliver customer training, and collaborate with cross-functional teams to drive product strategy and customer success.
The Technical Account Manager acts as the primary point of contact for key customers, ensuring their success through proactive relationship management and technical guidance. They collaborate with internal teams to resolve complex technical issues and drive product adoption while meeting company growth objectives.
Portfolio Sales Engineering Manager – Western & Northern Europe
NICE
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Full Time
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3 months ago
NICE
Lead and develop a high-performing pre-sales organization focused on Agentic AI and AI-powered customer experience solutions. Drive the technical sales motion, mentor team members, and act as a trusted advisor to enterprise customers across Western and Northern Europe.
The Cloud System Administrator is responsible for maintaining, monitoring, and supporting production infrastructure environments to ensure security, reliability, and performance. They perform routine maintenance tasks, manage server systems, and resolve operational issues while documenting infrastructure equipment.
The Site Reliability Engineer will manage 24/7 service reliability, lead incident response, and drive operational automation to reduce manual toil. They will also own service health monitoring and collaborate with engineering teams to improve system design and reliability.
The Account Executive is responsible for establishing and maintaining strategic relationships while driving sales of enterprise software solutions. They will lead sales activities, negotiate agreements, and analyze customer business situations to identify new opportunities.
The Account Executive is responsible for driving net-new business and revenue within 911 Emergency Communications Centers and Public Safety agencies. They will manage the full sales cycle, build strategic territory plans, and collaborate with partners to position NiCE's solution portfolio.
The Transformation Consultant will engage with C-suite leadership to define and lead enterprise-wide AI and agentic transformation programs. They are responsible for structuring ambiguous business challenges into actionable roadmaps and driving measurable outcomes across various industry verticals.
The Principal Project Manager will lead strategic, enterprise-scale AI and GenAI programs, ensuring successful delivery from kickoff through business adoption. They will act as a senior point of accountability, driving cross-functional alignment and managing complex stakeholder relationships at the executive level.
The Solutions Engineer supports the sales team by providing technical expertise, conducting demonstrations, and presenting tailored solutions to potential customers. They lead Proof of Concept engagements and collaborate with product teams to address the specific functional requirements of financial institutions.
Collaborate with sales and product teams to design and demonstrate AI-driven outbound contact center solution architectures. Lead proof-of-value implementations and translate complex technical requirements into effective campaign workflows.
The Partner Acceleration Executive is responsible for developing and scaling strategic partner relationships, building recruitment strategies, and coordinating cross-functional resources to align partner activities with channel strategies. This role involves establishing and managing relationships within the partner ecosystem to drive profitable revenue growth, innovation, and market expansion.
The Partner Acceleration Executive is responsible for developing and scaling strategic partner relationships with Global System Integrators, including building recruitment strategies and coordinating cross-functional resources to align partner activities with channel strategy. This role involves establishing and managing relationships within the partner ecosystem to drive profitable revenue growth, architecting multivendor solutions, and leading partner sales activities like pipeline generation.
This role supports Customer Success Managers by acting as a shared technical resource, providing deep expertise across enterprise accounts on platform usage, solution design, and best practices for conversational AI solutions. The specialist will advise on technical topics, serve as an escalation point for complex questions, and help customers optimize their AI deployments.
The primary goal is to empower the sales force with the necessary offering, messaging, insights, and expertise to consistently win and create lasting customer relationships within the AML domain. This role is responsible for driving the AML Sales Strategy for the Americas region, managing the business, pipeline, and bookings, and acting as the AML Subject Matter Expert.
The role involves acquiring new enterprise companies across Western Europe, primarily focusing on Italy, by building and maintaining an effective sales pipeline through prospecting and internal collaboration. Responsibilities include running full sales cycles from planning and prospecting through negotiation and closing, utilizing a consultative, value-centric approach with senior executives.
The role involves acquiring new enterprise customers across Western Europe, primarily focusing on Italy, by building and maintaining an effective sales pipeline through self-directed prospecting. The executive will manage full sales cycles from planning and prospecting through negotiation and closing, taking a consultative approach with senior executives.
This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory. The Account Executive will own the full sales cycle while acting as a trusted, consultative partner, positioning the company's Public Safety solution portfolio.
The Account Executive will acquire new enterprise companies in the Nordic region and manage the full sales cycle from prospecting to closing. They will also collaborate with various internal teams and represent Cognigy at industry events.
The Senior Account Executive will acquire new enterprise companies in the DACH region and manage the full sales cycle from prospecting to closing. They will also collaborate with various internal teams and represent Cognigy at industry events.
The Account Executive will represent NiCE Cognigy, create awareness, and generate new Annual Recurring Revenue (ARR). They will close large enterprise deals and run full sales cycles from account planning to close.