The Principal Technical Account Manager acts as a primary advocate for key customers, ensuring their success through proactive relationship management and technical guidance. They are responsible for resolving complex technical issues and ensuring that all service level agreements are met while driving customer retention and satisfaction.
Provide advanced technical support to customers by analyzing logs and network traces to resolve complex software issues. Mentor colleagues, improve internal procedures, and ensure adherence to Service Level Agreements.
The Director of Customer Success will lead strategic account engagement for enterprise clients to drive measurable value, platform adoption, and long-term growth. They will orchestrate cross-functional teams and act as a trusted advisor to C-level stakeholders to ensure successful outcomes and high customer satisfaction.
The Lead Technical Account Manager acts as a primary advocate for key customers, managing relationships from pre-go-live through long-term success. They are responsible for resolving complex technical issues, ensuring SLA compliance, and driving customer retention and satisfaction.
The Senior Technical Account Manager acts as a primary advocate for key customers, managing relationships from pre-go-live through long-term success. They are responsible for resolving complex technical issues and ensuring that all service requests meet established SLA targets.
The Account Executive will drive net-new business and revenue within 911 Emergency Communications Centers and Public Safety agencies across a seven-state territory. They are responsible for managing the full sales cycle, building strategic territory plans, and collaborating with partners to win complex public-sector opportunities.
The Account Executive is responsible for driving net-new business and revenue within 911 Emergency Communications Centers and Public Safety agencies across a seven-state territory. They will manage the full sales cycle, including prospecting, solution positioning, and navigating complex public-sector procurement processes.
The role involves maintaining, monitoring, and supporting enterprise production infrastructure across cloud and datacenter environments to ensure high availability and performance. You will also manage core infrastructure services, resolve operational incidents, and implement system updates and optimizations.
The Professional Services Engineer is responsible for the installation, deployment, and maintenance of NICE products at customer sites. They also provide technical troubleshooting, system configuration, and ongoing support to ensure optimal performance and seamless integration.
The Manager will lead a team of Sales Engineers across Benelux, France, and the Nordics to drive market penetration and new-business growth. They will provide hands-on strategic deal support, manage technical RFPs, and build thought leadership for the company's AI solutions.
The Account Executive is responsible for driving net-new business and revenue within 911 Emergency Communications Centers and Public Safety agencies. They will manage the full sales cycle, build strategic territory plans, and act as a consultative partner to key stakeholders.
The Senior Professional Services Engineer is responsible for installing, configuring, and troubleshooting software solutions at customer sites while managing technical architecture implementation. They also provide technical support, document issue resolutions, and collaborate with project managers and IT teams to ensure successful project delivery.
The Senior Education Professional will design, develop, and deliver technical training content, including ILT and eLearning, for company analytics and quality platforms. They are responsible for managing the end-to-end training lifecycle, maintaining lab environments, and providing global technical support to trainers.
The Senior Director of Partner Sales is responsible for developing and executing the global partner strategy, including managing reseller and implementation partner relationships. This role oversees the end-to-end partnership lifecycle, including recruitment, marketing alignment, and the management of strategic global alliances.
The Public Safety Solutions Engineer will support sales opportunities by positioning NiCE's solution portfolio and acting as a product expert for Public Safety agencies. This role involves managing technical RFP responses, conducting needs assessments, and building strong relationships with partners and customers to drive long-term revenue.
You will architect and deliver production-ready conversational AI agents that directly fuel company growth across various sectors. You will also collaborate with enterprise decision-makers to tackle high-priority challenges and refine the platform's product roadmap.
The AI Solution Strategist will bridge the gap between technical teams and business stakeholders to design, develop, and launch high-performing conversational AI agents. They will lead complex projects, shape agent behavior through data-driven insights, and serve as a strategic partner to customers throughout the development lifecycle.
The Presales Consultant will provide subject matter expertise in financial crime and compliance while engaging with prospects to understand their technical and functional requirements. They will lead product demonstrations, manage Proof of Concept engagements, and articulate the value of NiCE Actimize solutions to technical and management audiences.
Provide advanced technical support and root cause analysis for complex software issues while mentoring colleagues on troubleshooting and communication. Manage escalated cases according to SLA targets and collaborate with R&D to ensure effective resolution and product improvement.
You will act as a trusted technical advisor for complex enterprise deals across Eastern Europe, leading discovery calls and technical deep dives. Additionally, you will represent the company as a thought leader at industry events and drive awareness for AI-first customer experience solutions.
The role involves 24/7 incident response, managing major incidents, and coordinating across engineering and infrastructure teams. It also focuses on improving service reliability through automation, observability, and the development of self-healing tools.
Manage end-to-end delivery of customer-facing software and AI/GenAI projects from initiation to closure. Coordinate cross-functional teams while ensuring alignment with project scope, timelines, and customer expectations.
The Integration Engineer acts as a technical bridge between the CXone platform and the partner ecosystem by building code examples, PoC integrations, and developer tools. They are responsible for troubleshooting partner integration challenges and documenting technical guidance for various integration patterns.
The manager will lead client-facing AI program governance, delivery assurance, and cross-functional alignment to ensure successful project outcomes. They are responsible for managing AI/ML project lifecycles, establishing PMO standards, and mentoring a team of project managers and analysts.
The Senior Account Executive will acquire new enterprise customers across Western Europe by managing full sales cycles and building effective territory plans. They will collaborate with internal teams and partners to drive digital transformation conversations and meet business goals.
The Account Executive is responsible for establishing and maintaining strategic relationships while driving sales activities to achieve annual quotas. They will analyze customer business situations to identify opportunities and negotiate enterprise-wide agreements.
The Portfolio Presales Engineer will provide subject matter expertise in financial crime and compliance while engaging with prospects to define technical and functional requirements. They will lead Proof of Concept engagements, deliver product demonstrations, and articulate the business value of NiCE Actimize solutions.
The Senior Sales Engineer will partner with the sales team to conduct discovery calls, deliver technical product demonstrations, and design solutions that meet specific customer business requirements. They will also provide technical support throughout the sales cycle and stay updated on the competitive landscape of conversational AI products.
The Lead Client Services Project Manager is responsible for the end-to-end delivery of customer projects, including implementation, rollout, and solution adaptation. They act as a single point of contact for clients, managing project scope, timelines, costs, and revenue forecasting while driving customer satisfaction.
The Senior Customer Success Manager will guide enterprise customers in strategically utilizing AI technology to achieve measurable business outcomes and ROI. They will also manage customer retention strategies, facilitate executive business reviews, and collaborate with sales and technical teams to drive long-term loyalty.
The Account Executive will drive new business growth by managing the full sales cycle, from prospecting and pipeline development to closing complex enterprise deals. They will act as a trusted advisor to customers and partners, aligning AI-driven solutions with high-impact business transformation initiatives.
The Senior Technical Account Manager acts as a strategic partner and customer success leader to drive solution adoption, retention, and long-term value for assigned accounts. They coordinate cross-functional resources to resolve issues and ensure customers achieve measurable business outcomes.
The AI Transformation Strategist will partner with VP and Director-level leaders to define and execute AI-first transformation programs. They will also lead the hands-on design, development, and delivery of conversational AI agents to drive enterprise-scale automation.
The Account Executive is responsible for establishing and maintaining strategic relationships while identifying new business opportunities within the financial services sector. They will lead sales activities, negotiate enterprise-wide agreements, and ensure solutions align with customer needs to achieve annual sales quotas.
You will partner with the sales team to lead technical discovery, design tailored AI solutions, and deliver high-impact demonstrations for complex enterprise deals. Additionally, you will act as a thought leader in the market, representing the company at industry events and providing technical expertise to drive regional expansion.
The Renewal Account Manager will be responsible for managing contract renewals, negotiating terms, and retaining revenue while collaborating with internal teams. They will analyze financial reports and engage directly with clients to ensure alignment with business objectives and growth targets.
The Partner Value Solution Engineer acts as a technical bridge to empower partners in positioning, selling, and delivering NiCE AI solutions. This role involves leading technical discovery, managing partner enablement programs, and providing architectural oversight for complex deployments.
The Forward Deployment Engineer designs, builds, and deploys AI-driven customer engagement solutions by integrating AI agents with enterprise systems. They collaborate directly with customers to translate business challenges into scalable, intelligent automation across voice and digital channels.
Provide advanced technical support to customers to resolve complex software and networking issues within contact center environments. Mentor colleagues, manage escalated cases, and collaborate with R&D to identify and fix software bugs.
The Technical Account Manager serves as a trusted advisor providing proactive and reactive post-implementation support to ensure alignment between customer priorities and business objectives. They manage critical escalations, drive technical best practices, and act as the primary interface between customers and internal support organizations.
Lead strategic consulting engagements to drive customer value realization and ROI through the adoption of CX and CCaaS solutions. Develop business cases, manage senior stakeholder relationships, and guide cross-functional teams to optimize business processes.
Lead strategic consulting engagements to drive customer value realization and ROI through the adoption of CX and CCaaS solutions. Manage senior stakeholder relationships and design change strategies across people, processes, and technology.
The role involves engaging customers in a consultative capacity to provide technical configuration and best practice guidance for CXone Agent products. The architect is responsible for ensuring desired business outcomes are met while mentoring internal employees and managing client relationships at the executive level.
The Services Sales Executive is responsible for driving sales and maximum value for the Value Realization Services portfolio across the Americas. This includes developing GTM strategies, mining the installed base for opportunities, and managing the full sales cycle from contact to renewal.
The role involves designing technical solution strategies for customer service automation using AI, analytics, and digital engagement tools. You will deliver product demonstrations and act as a trusted advisor to business and IT executives to enhance customer self-service experiences.
Serve as the primary technical partner for enterprise customers, managing strategic outcomes and solving complex technical issues across the NICE CXone platform. Leverage AI-driven tools to accelerate investigations and provide feedback to improve support automation capabilities.
Act as a trusted advisor bridging technology and business value by leading discovery calls, technical deep dives, and high-impact demos. Drive deal velocity by designing proof-of-value projects and responding to RFIs/RFPs for the Customer Service Automation portfolio.
The Customer Success Manager is responsible for ensuring high customer satisfaction and product adoption to preserve recurring revenue and drive growth. This includes managing account health, conducting business reviews, and negotiating contract renewals for cloud customers.
The DevOps Engineer is responsible for designing and maintaining CI/CD pipelines and Infrastructure as Code frameworks to ensure rapid software delivery. Additionally, the role involves proactively monitoring production environments and resolving operational issues to maintain high availability.
Lead functional and technical engagement with global system integrator partners like Capgemini, Accenture, and Deloitte to accelerate solution adoption. Act as the technical bridge between internal product teams and partner stakeholders to drive complex enterprise sales cycles.
The role involves designing and launching conversational AI agents by bridging the gap between technical teams and business stakeholders. You will serve as a strategic partner to customers to drive the adoption and execution of AI initiatives.
Manage the delivery of software and AI-enabled projects by maintaining project plans, schedules, and RAID logs. Coordinate cross-functional teams and handle customer and internal status communications.
The role focuses on technically enabling partners to design, build, and deliver high-quality AI Agents on the Cognigy platform. This includes delivering workshops, supporting JavaScript development, and translating product updates into technical guidance.
This role supports Customer Success Managers by acting as a shared technical resource, providing deep expertise across enterprise accounts on platform usage, solution design, and best practices for conversational AI solutions. The specialist will advise on technical topics, serve as an escalation point for complex questions, and help customers optimize their AI deployments.
The primary goal is to empower the sales force with the necessary offering, messaging, insights, and expertise to consistently win and create lasting customer relationships within the AML domain. This role is responsible for driving the AML Sales Strategy for the Americas region, managing the business, pipeline, and bookings, and acting as the AML Subject Matter Expert.
The Account Executive will acquire new enterprise companies in the Nordic region and manage the full sales cycle from prospecting to closing. They will also collaborate with various internal teams and represent Cognigy at industry events.
