The Customer Support Specialist provides excellent service to dealers and consumers via phone, email, chat, and text to ensure first contact resolution. Responsibilities include documenting inquiries in Salesforce, achieving service level goals, and escalating technical issues to the appropriate support teams.
Coordinate AI project intake, assess use cases, guide teams on responsible AI adoption, and track initiative progress and outcomes. Design, test, and improve operational processes across teams and systems, supporting launches and communicating changes to stakeholders.
Lead the strategy, roadmap, and full product lifecycle for Cars.com and Dealer Inspire media products, including on-site advertising, audience-based media activation, and the technology and data systems that support media operations. Build and develop a product management team, align cross-functional partners, and drive measurable customer and business outcomes through effective measurement, attribution, and privacy-conscious practices.
The Principal Security Engineer will design and maintain comprehensive security architecture while leading threat defense initiatives across IT and cloud infrastructure. They will also mentor the SecOps team and collaborate with cross-functional departments to integrate security into the software development lifecycle.
The Director of Organic Acquisition will lead the organic search strategy, focusing on SEO, AEO, and LLM optimization to drive traffic and leads. This role involves cross-functional collaboration with Product, Engineering, and Editorial teams to implement innovative content frameworks and data-driven growth initiatives.
The Sr. Manager will own the end-to-end finance and ERP platform strategy, including the potential transition from PeopleSoft to Oracle Fusion. They will lead a core team and MSP, manage SOX compliance, and partner with Finance and HR leadership to optimize business processes and technical integrations.
Lead monthly, quarterly, and annual financial close processes while ensuring compliance with US GAAP and SEC regulations. Manage a team of accounting professionals and partner with cross-functional departments to drive financial infrastructure modernization and process improvements.
Own growth and retention for large automotive dealer groups by selling and expanding Cars.com’s marketplace, digital retailing, appraisal, and media solutions. Lead strategic account plans, executive relationships, complex negotiations, cross-functional coordination, and performance reviews to deliver measurable dealer outcomes.
The Account Executive acts as the primary point of contact for customers, focusing on retention, growth, and selling products within an assigned geographic territory. They are responsible for managing a sales pipeline, conducting in-person visits, and delivering measurable value to clients through expert product knowledge.
The Benefits Analyst manages the day-to-day administration of U.S. and Canadian benefits and leave programs, ensuring compliance and accurate enrollment. They serve as the primary point of contact for employees and vendors while leveraging technology to streamline workflows and improve operational efficiency.
The Business Development Executive is responsible for developing new accounts and pursuing sales leads within an assigned territory. They will sell products and services to customers before transitioning the account to an Account Executive for ongoing management.
The Senior Account Executive will manage a geographic territory to drive customer success, retention, and growth by selling products and services to existing clients. This role involves maintaining regular in-person visits, managing a sales pipeline, and delivering measurable value through data-driven insights.
The Account Executive acts as the primary point of contact for customers, focusing on retention, growth, and selling products within an assigned geographic territory. They are responsible for managing a sales pipeline, conducting in-person customer visits, and delivering measurable value through data-driven insights.
The Associate Account Manager will drive revenue growth by acquiring new clients and managing existing relationships within the automotive industry. They are responsible for conducting performance reviews, training dealers on digital ecosystems, and executing sales strategies to meet targets.
The Account Executive will support the Enterprise Sales Executive in managing account portfolios, ensuring customer retention, and driving revenue growth. They will serve as a primary point of contact for clients, conducting audits and identifying upsell opportunities through both remote and in-person interactions.
The Account Executive will manage a book of business by maintaining relationships through in-person visits and driving retention and growth within an assigned territory. They are responsible for executing sales strategies, managing the sales pipeline in Salesforce, and delivering measurable value to automotive customers.
The Account Executive will manage a territory to drive customer success, retention, and growth by selling products and services to existing clients. They are responsible for maintaining relationships through regular in-person visits and managing a sales pipeline with high discipline.
The Client Partner will identify and close new business opportunities while managing the full sales cycle for digital advertising and technology solutions. They will also consult with clients on digital strategy, audit websites for optimization, and foster long-term partner relationships to drive revenue growth.
The Senior Accountant will prepare complex journal entries and account reconciliations while participating in the preparation of SEC filings like 10-K and 10-Q. Additionally, the role involves driving process improvements, ensuring SOX compliance, and providing insightful financial reporting to business leaders.
The Account Executive acts as the primary point of contact for customers, focusing on retention, growth, and selling products within an assigned geographic territory. They are responsible for managing a sales pipeline, conducting in-person customer visits, and delivering measurable value through expert product demonstrations.
Lead the development and execution of tax strategy, including managing ASC 740 provisions and SEC disclosures. Oversee U.S. and Canadian tax compliance, audits, and process improvements while partnering with senior management and finance leaders.
The Sr. Digital Advertising Performance Manager will provide expert guidance on digital media strategies and create tailored solutions for clients. Responsibilities include developing client strategies, executing marketing ideas, and educating clients on Cars Commerce capabilities.
