The engineer will establish and manage processes for capturing, tracking, and prioritizing incoming integration/partnership issues, often involving direct debugging and resolution or effective triage to internal teams. Responsibilities also include building internal tooling, diagnostics, and automation to enhance efficiency for both internal and partner teams.
Remote Support Specialist Jobs (4,581)
Search = support
This role focuses on guiding new customers through setup, handling live support when issues arise, and clearly escalating technical problems to engineering. Responsibilities also include owning issues end-to-end, documenting cases, and suggesting improvements to tooling and documentation.
This role involves supporting client requests and coordinating reservation components, ensuring all service details are accurately documented within a structured digital workflow. Daily tasks include reviewing incoming requests, confirming arrangements, preparing necessary documentation, and managing any required adjustments.
The role is responsible for managing the entire onboarding process for new closed B2B client deals, including daily tracking reports and constant monitoring of new and ongoing integrations. This involves guaranteeing smooth communication between external clients and various internal departments like technical, compliance, legal, account management, and commercial teams.
The role involves actively working on customer projects, technical integrations, and automations while gaining insight into modern SaaS systems and data-driven processes. Key tasks include capturing automation concepts with clients, implementing them using automation software, handling technical customer inquiries, and creating technical documentation.
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The Senior Customer Support Engineer will provide second-tier remote technical support for Outseer fraud detection platforms, focusing on resolving complex product issues using structured troubleshooting. This role also involves serving as a technical expert, mentoring juniors, and participating in project delivery activities.
The role involves assisting clients by coordinating personalized service arrangements such as accommodations, activities, and transportation, which includes researching options and confirming reservations. Key duties also require maintaining accurate records and providing professional communication regarding updates and inquiries.
This role is responsible for ensuring sales pipeline integrity, timely launching and completion of client-specific contracts, and providing attentive care to clients. The individual will partner with Sales, KYC Operations, Legal, and Client Experience teams to ensure a seamless client onboarding process.
Healthcare Software Support Representative -P+ (Remote - United States)
Nextech
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14 Weeks Ago
Nextech
The Product Support Representative is responsible for providing frontline support for Nextech software applications via calls, emails, and error reports, ensuring timely response and resolution of customer issues to maintain satisfaction. This role involves developing proficiency in the software, resolving known issues, escalating advanced problems, and performing software upgrades while adhering to all relevant regulations.
Associate Operations Support Analyst - (Remote)
Acentra Health, LLC
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14 Weeks Ago
Acentra Health, LLC
The Associate Operations Support Analyst will primarily support the Operations Support team by maintaining service quality and ensuring SLA adherence through Tier 1 technical support across multiple programs. Key duties include processing, triaging, and escalating support tickets, monitoring system alarms, and participating in the on-call rotation for after-hours support.
The associate will manage daily customer engagements via email, chat, and phone, providing subject matter expertise on Aidin products and services while escalating complex issues as necessary. Responsibilities also include collaborating with teammates on accurate reporting, knowledge sharing, gathering customer feedback, and assisting with onboarding and pre-certification workflows.
The role involves providing technical support to customers on database and platform issues, translating complex concepts into actionable guidance, and managing customer cases end-to-end. Key technical duties include troubleshooting PostgreSQL and TimescaleDB performance, optimizing queries, and investigating issues across the full technology stack including cloud and Kubernetes.
Technical Support Engineer – Bilingual English/Spanish – Remote (Mexico)
Tenable, Inc.
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14 Weeks Ago
Tenable, Inc.
The role involves bridging the gap between Tenable's products and customers by solving real-world technical challenges related to vulnerability assessment and compliance auditing software. Responsibilities include troubleshooting customer inquiries, analyzing scan results and logs, and ensuring timely problem resolution using remote techniques.
Remote Bilingual Customer Support (Polish/English) - Music Streaming
ModSquad
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14 Weeks Ago
ModSquad
The representative will serve as the initial contact for customers, assisting them with platform navigation, resolving technical problems, and ensuring a positive listening experience. Responsibilities include responding to customer inquiries through inbound messages in both Polish and English.
Remote Bilingual Customer Support (Polish/English) - Music Streaming
ModSquad
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14 Weeks Ago
ModSquad
The representative will serve as the initial contact for customers, assisting them with platform navigation, resolving technical problems, and ensuring a positive listening experience. Key duties involve responding to customer inquiries through inbound messages in both Polish and English.
The volunteer will create content using Canva for the Hub’s Facebook page, focusing on increasing followers and engagement by gathering stories and quotes from staff and service users. Tasks also include adhering to all relevant policies like data protection and safeguarding, and participating in regular progress catchups with supervision.
The role involves providing exceptional customer support by assisting guests in planning and organizing their trips, acting as a liaison between guests and partners, and ensuring a positive experience throughout the support process. Key duties include resolving inquiries and complaints while maintaining high levels of guest and partner satisfaction.
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The Client Support Specialist is responsible for managing the day-to-day operations of GEO workers and clients, including payroll processing and query management. This role involves maintaining worker documentation and ensuring compliance throughout the employment lifecycle.
This role serves as the highest escalation point for complex technical issues related to autonomous systems, leading on-site installations, integrations, repairs, and preventative maintenance at customer hospital sites nationwide. Responsibilities include diagnosing advanced hardware/software issues, configuring robot systems, and partnering with hospital IT and Facilities teams for successful deployments.
Senior Veterinary Consultants – Telemedical Clinical Support (Remote)
Vetmigo
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14 Weeks Ago
Vetmigo
The role involves providing advisory and second-opinion services to practicing veterinarians through a secure digital platform, focusing on clinical guidance and diagnostic discussions.
This role involves managing multiple teams of Specialists and team leads to ensure successful user support and continuous improvement of team capabilities and performance, including handling live service outages and delivering regular performance reporting to the Support Director. Key duties include managing team performance through goal setting, feedback, and coaching, while also collaborating with leadership to refine processes and systems.
The associate will provide timely and professional support to clients across email, chat, and phone channels while also assisting with scheduling and general administrative tasks. Key duties include maintaining accurate records and collaborating internally to resolve issues and enhance client satisfaction.
The role involves coordinating client requests, confirming reservation details, and maintaining accurate documentation across active accounts. Daily tasks include reviewing service requests, organizing bookings, preparing confirmations, and managing schedule adjustments.
The Senior Technical Support Engineer acts as the highest internal technical escalation point, combining deep product knowledge with strong diagnostic skills to resolve complex issues across integrations and workflows. This role involves owning operational excellence by strengthening escalation pathways, improving triage processes, and serving as the connective tissue between Support, Product, and Engineering teams.
The role involves supporting daily customer support, operational coordination, and account administration, focusing on executing established processes and following up on tasks related to platform usage and internal records. Responsibilities are split between customer/operational support (80%), basic commercial support (20%), including handling requests, updating records, and assisting the sales team with administrative tasks.
The representative acts as a resident expert, troubleshooting complex and escalated technical issues for government clients using Granicus software, focusing on resolution and maintaining high customer satisfaction. This role involves working directly with clients, coordinating with engineering teams, validating product bugs, and contributing to documentation and training for junior staff.
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The Support Engineer will provide exceptional remote support for mission-critical SAP applications, focusing on researching, troubleshooting, and supporting multiple SAP modules for global clients using 4.x and ECC environments. This involves diagnosing serious issues and developing, testing, packaging, and delivering fixes in complex, integrated environments.
Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology, while providing remote functional support and training for multiple SAP HCM and Payroll modules. Responsibilities also include supporting client customizations, developing application break fixes for critical product defects, and managing assigned accounts as a technical/functional advisor.
The role involves communicating with clients to understand their needs, coordinating reservations, confirming service details, and preparing organized documentation. Responsibilities also include managing updates, handling follow-up requests, maintaining accurate digital records, and providing responsive customer service.
Remote Client Support Representative - Travel
Sweetcarolinatravels
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14 Weeks Ago
Sweetcarolinatravels
This role involves serving as the primary contact for travelers, providing comprehensive support before, during, and after their trips via email, phone, and messaging platforms. Key duties include responding to inquiries, managing itinerary changes, and proactively communicating about upcoming trips to ensure client satisfaction.
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