Call Center Agent

FINRA Certified - Call Center Support Representative

Provide high-quality support to clients through an inbound contact center by resolving complex inquiries and performing account maintenance. Collaborate with team members to ensure compliance with regulatory standards and contribute to continuous improvement initiatives.

Collections Call Center Representative

The Patient Care Representative manages inbound and outbound calls to assist patients with billing questions, payment options, and account resolutions. They are responsible for maintaining accurate documentation and providing professional, empathetic support to ensure high-quality service.

Bilingual Call Center Representative / Member Liaison

Manage pending Social Security application cases by gathering documentation, contacting members and government agencies, tracking case progress, and advocating for timely decisions. Educate and support members, maintain accurate case records, prepare appeal documentation, and contribute to team training and improvement projects.

Remote Healthcare Call Center Representative

Handle incoming calls about Medicare benefits, enrollment, eligibility, invoicing, claims, and related services, using multiple client systems and resources to provide accurate information. Listen to members’ needs, explain applicable programs and benefits, and resolve issues through effective answers, callbacks, and follow-up.

Pharmacy Technician, Call Center Operations Trainer

The role involves performing front-line pharmacy technician duties while providing training and development support to new and existing team members. You will also assist in coordinating cross-training schedules and supporting continuous improvement projects within the department.

Care Manager – Patient Support Call Center -Remote

Care Managers handle insurance eligibility, benefit investigations, and prior authorizations while providing support to patients and providers. They also manage inbound and outbound calls to assist with pharmacy services and copay assistance programs.

Care Manager – Patient Support Call Center - Work from Home

Care Managers are responsible for contacting insurance companies to verify eligibility, perform benefit investigations, and manage prior authorizations or appeals. They also directly assist patients and providers with enrollment in assistance programs and provide support via inbound and outbound calls.

Call Center Pharmacy Technician I

The Pharmacy Technician acts as a liaison between patients, providers, and pharmacists to manage medication refills and renewals. They are responsible for handling high-volume inbound and outbound calls, documenting patient requests, and coordinating with care teams to resolve barriers to medication access.

Patient Onboarding Associate- Call Center

The associate will serve as the first point of contact for patients, managing scheduling, registration, and documentation within a metrics-driven call center environment. They are responsible for handling inbound and outbound communications while navigating multiple systems to provide empathetic and efficient patient support.

Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)

The representative will respond to Medicaid member inquiries using standard scripts and procedures while documenting calls in a computerized system. They will also assist members with eligibility information, application completion, and status updates to ensure their needs are met.

Call Center Representative (remote) - 2nd shift 11 applicants

The representative receives incoming calls for roadside assistance, gathers necessary member information, and provides detailed service information. They are responsible for managing member emotions, prioritizing safety-related calls, and promoting membership sales and renewals.

Call Center Representative (remote) - 3rd shift

The representative receives incoming calls for roadside assistance, gathers necessary member information, and provides detailed service information. They are responsible for managing member emotions, prioritizing safety issues, and utilizing software to document and resolve service requests.

Call Center Representative (remote)

The representative receives incoming roadside assistance calls, gathers necessary member information, and processes service requests. They provide detailed information on road service products while maintaining high-quality customer service standards to encourage member retention and sales.

Full-Time Call Center Representative (Urgently Hiring)

The representative will handle inbound and outbound customer calls to resolve inquiries and provide general support. They are also responsible for accurately documenting interactions in company systems while meeting productivity and quality standards.

Remote Call Center Agent (m/w/d) Forderungsmanagement (Inbound & Outbound)

You will manage and resolve outstanding debts through inbound and outbound communication with customers via phone and email. Additionally, you will negotiate payment plans and document all agreements and interactions accurately.

51585480 FINRA Certified - Call Center Support Representative

Provide high-quality support to clients through an inbound contact center by resolving complex inquiries and processing financial transactions. Perform account maintenance, data entry, and collaborate with team members to ensure compliance with regulatory standards.

Part Time REMOTE Call Center Agent 13 applicants

The agent will serve as the primary point of contact for customers, handling inbound and outbound calls across various industries including law firms. Responsibilities include managing legal contracts, ensuring regulatory compliance, and providing exceptional customer service.

Call Center Manager / Director (REMOTE)

The manager will oversee 24/7 remote call center operations, ensuring performance standards, service levels, and customer satisfaction are met. They are responsible for team management, workforce scheduling, budget oversight, and implementing churn mitigation strategies.

Call Center Customer Service - Patient Support Representative

The representative is responsible for managing patient order processing, including verifying insurance, updating patient files, and ensuring timely shipment of medical supplies. They also handle inbound and outbound patient interactions to resolve order-related issues and maintain high levels of customer satisfaction.

Remote Call Center Agent

The agent will handle inbound calls from existing customers to process policy changes, such as adding vehicles or updating lienholder information. They are also responsible for retaining policyholders by providing solutions for those at risk of cancellation.

Call Center Scheduler

The scheduler is responsible for managing general dermatology appointments, triaging incoming calls, and handling patient registration and insurance verification. They must also maintain accurate documentation in patient charts and ensure timely follow-up on voicemails and cancellations.

Call Center Representative - Remote (Pacific Time)

Respond to high-volume phone and email inquiries while documenting interactions and resolutions accurately within company systems. Navigate multiple applications to resolve customer issues efficiently while maintaining confidentiality and adhering to established policies.

Mortgage Call Center Representative - Remote (12pm-9pm EST)

The Customer Experience Specialist will handle inbound and outbound calls to assist homeowners with mortgage-related inquiries and resolve complex issues. They are responsible for documenting all communications accurately and meeting established performance metrics in a fast-paced environment.

Pharmacy Tech Support Call Center Representative (Home-Based)

The representative serves as the primary contact for patients and medical professionals, handling requests such as card activation, program eligibility, and benefit explanations. They are responsible for assessing user issues, providing first-level support, and documenting resolutions while escalating complex problems.

Call Center Quality Analyst - Remote

The Quality Analyst will monitor and evaluate customer service interactions across voice, chat, and email to ensure adherence to quality standards. They will also collaborate with leadership to drive performance improvements through data-informed coaching and training strategies.

Call Center Quality Analyst - Remote

The Quality Analyst will evaluate customer interactions across voice, chat, and email to ensure service standards are met. They will also collaborate with stakeholders to identify skill gaps and implement data-driven coaching strategies to improve performance.

Call Center Survey Agent

Conduct outbound telephone surveys by reading from a provided script and accurately entering respondent feedback. Maintain a professional demeanor while ensuring survey calls are completed efficiently.

Call Center Coordinator II

The coordinator supports participant recruitment by planning outreach strategies, training new staff, and managing study documentation. They also liaise with clinical teams and monitor call center performance to ensure high-quality screening and customer service.

Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $23/hr

The Call Center Specialist manages patient calls to provide quality customer service, including scheduling appointments and handling medication refill inquiries. They are responsible for maintaining accurate data entry and electronic communication with the clinical team while ensuring patient confidentiality.