For Employers
Get Premium Hire Remote Talent

Talent Hackers

Ecommerce Customer Service Manager

Posted 2 hours ago
Niger, Nigeria
5-10 years experience
ecommerce customer-service excel customer-experience english communication customer-support training
Apply Now

Please mention DailyRemote when applying

?
Resume Match Score

See how much of this job your resume covers, and what’s missing.

Want a recruiter to go through it line by line?

Get professional review

Questions interviewers often ask for this role, with sample answers.

Take a practice interview with our AI Our AI reads this job post, asks what a hiring manager would ask, and scores each answer. Practice with AI now

Create a cover letter for this job

Upload your resume and we draft a letter for this exact role, tailored to what it asks for.

  • Tailored to this role
  • Based on your resume
  • Fully editable
Create my cover letter
AI Summary

The Ecommerce Customer Service Manager will lead a team of seven representatives, overseeing daily operations, training, and performance reporting. They will also act as a point of escalation for complex issues and develop standard operating procedures to improve team efficiency.

About the Role: 
We are seeking an experienced Ecommerce Customer Service Manager to lead a team of seven customer support representatives for a growing ecommerce business. The ideal candidate has strong experience in customer experience management, subscription-based businesses, team leadership, and helpdesk operations.
​​
Core Tasks:
  •  Monitor inbox to assist customers, answer questions, and escalate issues when needed
  • Act as a point of escalation to difficult customer support scenarios
  • Hold daily / weekly standups with CX team to review blockers, wins, new info, etc
  • Manage and monitor a team of 7 customer service staff
  • Produce and deliver ongoing, ad-hoc training for the team as needed
  • Produce daily, weekly and monthly customer service reports
  • Assist the team with troubleshoot issues with account support
  • Proactively look for negative reviews and escalate to brand management
  • Build out role-related SOPs and FAQs for faster and more accurate team responses
  • Assist with other tactical ecommerce-related tasks as needed
Must-Haves:
  •  5+ years experience in an ecommerce CX role (management experience preferred)
  • 3+ years experience with Gorgias for helpdesk management (or similar tool)
  • Hands on experience working with subscription-based business
  • Strong (C-level) verbal and written English communication skills
  • Intermediate skills with Google Sheets/ Excel for basic reporting
  • Familiarity with slack and Zoom for internal team coordination / communication
  • Ability to work full-time EST
Nice-to-Haves:
  •  Background with the supplements vertical (or similar)
  • 1+ years experience with Monday (or similar PM tool)
Share this job
Report Problem Apply Now

Automatically Apply to the Best Remote Jobs

Stop the endless job search. Our AI finds and applies to the best jobs for you.

Try it Now
Keep looking

Similar Jobs

See all Remote Support jobs →

Call Center Specialist

Full Time United States $17.79 - $21.58 per hour Support

Senior Technical Support Representative (PST)

Full Time United States $93000 - $102K per year Support

Customer Support & Monitoring Specialist - Emergency Response

Full Time United States $29 - $36 per hour Support

Senior Account Manager

Full Time United States Support

Senior Customer Success Specialist, Key Accounts (Remote)

Full Time Philippines Support

Customer Success Account Manager

Full Time Spain Support
Apply Now

Personalize your Remote Job Search in 3 Easy Steps!

Featuring 224,444+ Jobs in Customer Service Manager

Answer easy questions

Answer easy questions

224,444+ jobs across 15+ categories

Get your best job matches

Get your best job matches

Only hand-screened, legit jobs

Find a remote job faster

Find a remote job faster

No ads, scams, or junk

Find Your Next Remote Job!

“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”

Sarah J. — Sarah J. · Marketing Manager ★★★★★ Verified