The Global Care Navigator will manage member care coordination, including clinical needs assessments, crisis triage, and connecting patients to appropriate mental health services. They will also provide ongoing support through phone, chat, and email while maintaining accurate documentation in the company's systems.
The Global Care Navigator manages member care coordination, including platform support, scheduling, and conducting clinical needs assessments. They also provide in-the-moment crisis support, psycho-education, and ensure high-quality member experiences across various communication channels.
Provide in-the-moment clinical support, crisis intervention, and psychoeducation to members via a phone queue. Coordinate care plans and collaborate with multi-disciplinary teams to ensure a seamless member experience.
The Senior Application Security Engineer II will mature and expand the company's AppSec programs, including SAST, SCA, and DAST capabilities. They will also lead the development of a Secure AI Development Lifecycle and mentor engineers on secure coding practices.
The Trauma Clinical Care Navigator will provide initial assessments, brief interventions, and ongoing care coordination for members seeking support for PTSD and complex trauma. They will also collaborate with multi-disciplinary teams to ensure a smooth member experience and maintain accurate clinical records within the EHR.
The Senior Program Manager will oversee payer partnerships by managing the end-to-end RCM lifecycle and ensuring operational accountability across cross-functional teams. They will drive business outcomes by improving RCM efficiency and serving as the primary operational point of contact for payer-related issues.
Deliver evidence-based psychotherapy and comprehensive substance use assessments for adults with substance use disorders and co-occurring conditions. Collaborate with a multidisciplinary team to develop person-centered treatment plans and monitor member progress using data-driven clinical decision-making.
The Director of Strategic Events and Experiences will own the end-to-end events strategy, portfolio, and budget to drive demand and deepen customer relationships. They will lead a team of event marketers and collaborate with sales and marketing leadership to execute high-impact executive and account-based experiences.
The Customer Success Manager will serve as an account owner and product expert for small and medium enterprise customers, driving product adoption and member utilization. They will manage the full customer lifecycle, including onboarding, engagement strategies, and business reviews to ensure value realization.
Design and deliver complex, business-critical automations and integrations, including AI-powered and agentic workflows. Own monitoring, incident response, and the development of reusable patterns to improve team efficiency and system reliability.
The Compensation Analyst will evaluate, benchmark, and maintain competitive total rewards programs while leveraging AI-driven workflows to scale team impact. They will partner with People Operations and Talent Acquisition to provide data-driven compensation guidance and support equity administration.
The Dedicated Clinical Trainer will deliver clinical training sessions to a specific customer both virtually and in person while collaborating on content development and effectiveness measurement. The role also involves coordinating logistics for training events and providing clinical expertise to support customer needs.
The Clinical Research Scientist will design and execute rigorous research while translating real-world clinical data into actionable insights. They will also manage clinical study activities, including protocol development, project planning, and cross-functional coordination.
Develop and execute a company-wide AEO and GEO strategy to improve brand visibility and citation across AI-powered search platforms. Collaborate with web, engineering, and marketing teams to implement technical optimizations and data-driven experiments that drive traffic and pipeline growth.
The CX Tooling Engineer will design, build, and operate systems that power customer experience and support operations at scale. This role involves managing integrations across platforms like Zendesk, Amazon Connect, and Tray.ai to improve reliability and reduce manual work.
The Staff Commercial Counsel will draft, review, and negotiate a wide range of commercial agreements to support company operations and growth. They will partner with internal stakeholders to provide practical legal guidance while managing risk in a fast-paced, regulated healthcare environment.
Partner with Medical Affairs leadership to define KPIs, track clinical outcomes, and conduct exploratory analyses to drive strategic decision-making. Build and maintain data visualizations and dashboards while ensuring data integrity across clinical reporting models.
The Lead Revenue Operations Analyst will manage and optimize the revenue tech stack, including CRM systems, data infrastructure, and automation layers. They will also partner with cross-functional teams to drive growth, manage commission processes, and provide actionable insights through recurring reporting and BI tools.
Provide in-the-moment clinical support, crisis assessment, and safety planning for members via a phone queue. Coordinate care referrals and collaborate with multi-disciplinary teams to ensure a smooth member experience.
Develop and implement a comprehensive sales strategy to secure federal and SLED contracts for mental health services. Manage the full sales lifecycle, from prospecting and relationship building to delivering proposals and closing deals.
Lead the analytical strategy for the Care group to improve engagement, scheduling, and provider matching through predictive modeling and AI. Design and execute rapid experimentation roadmaps to validate and scale improvements to member and provider workflows.
The VP of Global Strategy & Operations will drive international operational strategy and orchestrate cross-functional teams to scale the company's global footprint. This role involves optimizing service reliability across international markets and partnering with product, legal, and clinical teams to ensure operational excellence.
The Senior Director will define and drive the provider experience strategy to ensure providers can build thriving practices while delivering high-quality care. This role involves leading provider support, enablement, and performance programs while using data and AI to remove friction from the provider journey.
The Program Manager leads cross-functional coordination and stakeholder alignment across a portfolio of Alma initiatives. They are responsible for driving project execution, managing timelines, and improving operational processes to ensure program success.
Lead a frontline team to deliver responsive and empathetic member and provider support while driving operational performance metrics. Partner cross-functionally to improve workflows, resolve issues, and ensure the team effectively handles technical and platform-related inquiries.
The Operations Manager will lead a team to optimize revenue cycle management workflows and drive strategic operational improvements. They will collaborate cross-functionally to analyze data, manage escalations, and ensure the team is effectively resourced to meet performance goals.
The Consumer Partnerships Director will develop and execute strategies for consumer-facing partnerships to drive top-of-funnel audience growth and acquisition. This role involves sourcing, negotiating, and managing high-impact alliances while collaborating cross-functionally to enable seamless integrations and performance tracking.
The Senior Manager will lead and unify the Salesforce CRM Center of Excellence to drive platform excellence and scalable architecture. They will manage a team of engineers and analysts while partnering with cross-functional stakeholders to align the CRM roadmap with business priorities.
Provide in-the-moment clinical support, crisis intervention, and psychoeducation to members via a phone queue. Coordinate care plans and collaborate with multi-disciplinary teams to ensure a seamless member experience.
Provide clinical navigation and family-centered support for neurodivergent children and adolescents, as well as teens with mood, anxiety, and trauma-related concerns. Coordinate care plans, facilitate referrals, and collaborate with schools and community providers to ensure continuity of care.
The Specialty Care Navigator will provide initial assessments, brief interventions, and ongoing care coordination for members with mood and anxiety disorders. They will also facilitate referrals, maintain accurate clinical records, and collaborate with multi-disciplinary teams to ensure a high-quality member experience.
The Specialty Care Navigator will conduct telephonic screenings, provide clinical support, and coordinate care plans for members navigating eating disorder treatment. They will also facilitate referrals within the network and maintain accurate documentation in the electronic health record system.
The Specialty Care Navigator will manage member care for individuals with substance use disorders by conducting triage, providing expert guidance, and coordinating comprehensive support services. They will collaborate with interdisciplinary teams and utilize evidence-based practices to support member recovery goals.
The Member Engagement Associate manages auto-dialer tickets and proactive outreach to connect members with specialty mental health services. They are responsible for scheduling appointments, documenting interactions in CRM/EHR systems, and providing empathetic support to members.
The Clinical Manager will lead and supervise a high-performing clinical team responsible for 24/7 mental health crisis services and critical incident response. They are responsible for ensuring operational health, clinical quality, and team performance through effective coaching, performance monitoring, and process improvement.
The Enrollment Specialist manages clinician enrollment with health plans and ensures accurate roster listings to facilitate timely care and payments. They also utilize AI tools and advanced spreadsheet techniques to automate workflows and reconcile data across internal and external systems.
