Manage the technical execution and operational compliance of health plan and carrier data connections. Drive end-to-end implementation of payer integrations while optimizing revenue cycle performance and reducing integration velocity.
Spring Health
37 Remote Job Openings at Spring Health
Manage relationships with the company's largest customers to ensure satisfaction, retention, and revenue growth. Oversee the full customer lifecycle, including forecasting, renewals, and the execution of data-driven engagement strategies.
Define and lead the enterprise-wide information security strategy to protect company assets and customer data while enabling business growth. Oversee security operations, compliance frameworks, and the integration of security into the software development lifecycle.
Build and maintain interactive reports, dashboards, and data models to provide actionable insights for stakeholders. Act as a liaison between business teams and Engineering to prioritize and improve data capabilities.
Lead the customer experience team to deliver high-quality support for providers and clients while driving operational efficiency and cost management. Partner cross-functionally with Product, Design, and Marketing to translate customer insights into product improvements and retention strategies.
Serve as the senior strategic leader for Alma's largest health plan partnerships to drive growth and retention. Collaborate with internal teams and external executives to optimize partnership strategies and implement program innovations.
Own the strategic roadmap, data architecture, and analytical execution for the Marketing domain to support growth OKRs. Act as the primary technical liaison between Marketing leadership, Data Engineering, and Data Science to automate insights and optimize media spend.
Senior Clinical Quality Manager, AI Transformation
Spring Health
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Full Time
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12 days ago
Spring Health
Lead strategic quality initiatives and AI-driven transformations to enhance provider performance and operational excellence across the provider network. Partner cross-functionally to design scalable quality programs, optimize workflows, and ensure compliance with regulatory and accreditation standards.
Clinical Care Navigator, Overnight (Tuesday - Saturday 12am-8am ET)
Spring Health
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Full Time
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13 days ago
Spring Health
Provide immediate clinical support, psychoeducation, and crisis intervention to members via a clinical phone queue. Coordinate care plans and referrals while collaborating with multi-disciplinary teams to ensure a seamless member experience.
Clinical Care Navigator, After Hours (Tuesday to Saturday 4pm-12am ET)
Spring Health
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Full Time
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13 days ago
Spring Health
Provide immediate clinical support, psychoeducation, and crisis intervention to members via a clinical phone queue. Coordinate care plans by connecting members to appropriate therapists, physicians, or external resources while maintaining professional documentation.
Clinical Care Navigator (Tuesday to Saturday 11am-7pm ET)
Spring Health
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Full Time
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13 days ago
Spring Health
Provide immediate clinical support, psychoeducation, and crisis intervention to members via a clinical phone queue. Coordinate care plans by connecting members to appropriate therapists, physicians, or external resources while maintaining professional documentation.
Drive strategic analytics for cross-functional operations initiatives and AI transformation efforts to shape leadership decisions. Establish the foundational operations-wide metrics dictionary, reporting packages, and metric trees to improve performance measurement.
The Payer Customer Success Associate supports health plan customers by managing service delivery, resolving member issues, and maintaining accurate customer records. They collaborate cross-functionally to create QBR decks and ensure the seamless execution of customer KPIs.
Lead the integration of compliance programs between Spring Health and Alma, focusing on control mapping and GRC tool harmonization. Own and manage enterprise-level compliance certifications and develop a comprehensive AI governance program.
The Global Care Navigator assists members through their mental health journey by conducting clinical assessments and coordinating care modalities. They manage member crises, provide psycho-education, and resolve technical or systemic barriers to ensure a high-quality member experience.
Lead and supervise a high-performing clinical team delivering virtual EAP mental health services to a global portfolio of customers. Responsible for operational health, clinical quality, and team performance while ensuring adherence to quality standards and documentation protocols.
The Global Care Navigator manages the member journey by conducting clinical needs assessments and coordinating mental health care connections. They provide crisis support, triage, and psycho-education while ensuring a high-quality member experience through various communication channels.
Lead IT strategy and operations by establishing data-driven metrics and scalable operating practices to improve service delivery. Streamline IT operational rhythms, including change management and incident response, while identifying automation opportunities to reduce operational toil.
Lead the strategy and execution of company-wide AI fluency and the redesign of manual workflows into AI-native processes. Partner with the People Leadership Team to embed AI capabilities into HR functions and transform performance management into AI-assisted systems.
Senior Regional Customer Success Manager, EMEA (UK)
Spring Health
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Full Time
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a month ago
Spring Health
Build and maintain strong relationships with EMEA customers to drive engagement, retention, and expansion. Collaborate cross-functionally to optimize global customer success operations and serve as a trusted advisor for mental wellness programs.
Senior Regional Customer Success Manager, EMEA (Spain)
Spring Health
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Full Time
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a month ago
Spring Health
Build and maintain strong relationships with EMEA customers to drive engagement, retention, and expansion. Collaborate cross-functionally to optimize global customer success operations and serve as a trusted advisor for mental wellness programs.
Senior Regional Customer Success Manager, EMEA (Portugal)
Spring Health
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Full Time
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a month ago
Spring Health
Build and maintain strong relationships with EMEA customers to drive engagement, retention, and expansion. Collaborate cross-functionally to optimize global customer success operations and act as a trusted advisor for clients.
Manage day-to-day relationships with Mid-market and SMB customers to drive product adoption and member utilization. Own the full customer lifecycle including onboarding, value realization, expansion, and renewals.
Account Executive - Commercial Sales (Future Opportunities)
Spring Health
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Full Time
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2 months ago
Spring Health
Lead the full sales cycle from prospecting to closing for companies with under 10,000 employees. Manage RFPs, conduct discovery calls, and deliver tailored presentations to drive new business and expand revenue.
Strategic Customer Success Manager (Future Opportunities)
Spring Health
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Full Time
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2 months ago
Spring Health
Manage relationships with the company's largest customers to ensure satisfaction, retention, and revenue growth. Oversee the full customer lifecycle, including forecasting, renewals, and the execution of data-driven engagement strategies.
Medical Records Coordinator (Temporary) (Future Opportunities)
Spring Health
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Part Time
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2 months ago
Spring Health
The coordinator manages medical records processing, including retrieving files and facilitating authorization forms between members and providers. They provide non-clinical administrative support while ensuring strict adherence to HIPAA privacy regulations.
Care Support Coordinator (Temporary) - Future Opportunities
Spring Health
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Part Time
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2 months ago
Spring Health
Serve as the primary point of contact for members and providers, managing inbound calls, emails, and chats to coordinate care delivery. Responsibilities include rescheduling appointments, managing patient charts, and troubleshooting technical issues while maintaining high client satisfaction.
The Sales Director will lead the full-cycle sales strategy for Labor & Trust and SLED markets, focusing on expanding the company's footprint within unions, government entities, and education systems. This role involves building relationships with key stakeholders, managing complex procurement processes, and delivering consultative solutions to drive new business growth.
The Medical Records Coordinator is responsible for processing medical record requests, managing patient authorization forms, and facilitating communication between providers and members. They also provide administrative support for Mental Health Leaves and Accommodations requests while ensuring strict adherence to HIPAA privacy regulations.
Senior Program Manager, Dedicated Workplace Teams
Spring Health
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Full Time
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3 months ago
Spring Health
The Senior Program Manager leads program management for dedicated customer onsite programs, driving cross-functional collaboration and stakeholder alignment. They serve as the primary operational lead to ensure progress against commitments, milestones, and service expectations.
The Deputy Chief Medical Officer will support the CMO in leading the Medical Affairs team and driving clinical quality improvement across care-delivery programs. This role involves executing medication management strategies, overseeing the ethical integration of AI, and serving as a clinical representative to external stakeholders.
The Vice President, Strategic Alliances will build and execute a consultant relations strategy to drive awareness and advocacy across the employer and Health Plan benefit space, while leading and developing a team of seven directors and senior managers. This role is responsible for driving pipeline growth through targeted strategies and deep partnerships with national and regional benefits consulting firms.
The Customer Advocacy Principal owns the end-to-end strategy for leveraging customer stories to drive growth, partnering with executive stakeholders across departments to secure investment and influence GTM strategy. Key duties include owning the customer storytelling engine, building and scaling the reference program, and driving the Customer Advisory Board and annual customer awards program.
Full Time Provider (OH, AZ, UT, VA, ND, DE, ME, HI, PA, ID)
Spring Health
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Full Time
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4 months ago
Spring Health
Providers will focus on care delivery for the member network by conducting mental health counseling sessions, including clinical risk assessments, and responding to critical incidents as needed. They must also adhere to policies, complete required training, and utilize data-driven decision making to monitor client care quality.
The Director will own a portfolio of consulting and brokerage firms, building senior-level relationships to ensure Spring Health is championed as the preferred mental health solution nationally and globally. This involves shaping consultant perspectives, influencing enterprise strategy, and driving advocacy to generate a net-new pipeline and strengthen competitive positioning.
This role involves managing the full sales cycle selling mental health services to HR/Benefits leaders at large companies (10K to 30K employees) within an assigned territory. Responsibilities include self-sourcing opportunities, working with BDRs, owning sales pitches, and building business cases for executive leadership.
As a full-time mental health provider, you will focus on delivering mental health counseling sessions and responding to clinical crises. You will also be required to complete internal training and maintain compliance with Spring Health policies.
