The Director of Strategic Events and Experiences will own the end-to-end events strategy, portfolio, and budget to drive demand and deepen customer relationships. They will lead a team of event marketers and collaborate with sales and marketing leadership to ensure commercial accountability and high-impact experiences.
The Customer Success Manager will manage relationships with small and medium enterprise customers to drive product adoption and member utilization. They are responsible for the full customer lifecycle, including onboarding, engagement strategies, and conducting business reviews with senior stakeholders.
The Program Manager will oversee the end-to-end RCM lifecycle for payer partnerships, ensuring operational efficiency and accountability across cross-functional teams. They will act as the primary point of contact for payer issues, driving resolution and improving revenue performance through data-driven insights.
The Clinical Instructional Designer will design, develop, and deliver clinical training programs to customers using modern instructional design techniques and the ADDIE model. They will also collaborate with internal stakeholders and customers to measure training effectiveness and ensure clinical content meets organizational standards.
Deliver evidence-based psychotherapy and conduct comprehensive assessments for adults with substance use disorders. Collaborate with a multidisciplinary team to coordinate care and monitor member progress using data-driven clinical decision-making.
The Director of Downstream Product Marketing will own the go-to-market strategy across the revenue lifecycle, including new business, renewals, and upsell opportunities. They will also lead the development of an AI-native production engine to create high-quality marketing assets at scale.
The VP, Privacy Officer will lead the global privacy strategy and data protection program while partnering with security, product, and engineering teams. They will oversee privacy risk assessments, manage regulatory compliance for AI and healthcare, and provide executive-level guidance on data privacy matters.
Lead end-to-end project management for complex strategic partnership implementations, from initial design through launch and stabilization. Coordinate cross-functional business and technical workstreams to ensure successful delivery and alignment with organizational goals.
You will own the full performance marketing remit and build a growth engine to scale acquisition across the marketplace. This involves setting strategy, managing significant marketing investments, and partnering with cross-functional teams to drive measurable growth.
The Lead Clinical Care Navigator manages clinical operations, monitors support channels, and provides after-hours assistance to members and internal teams. They also coordinate new hire training, facilitate team meetings, and assist with escalated crisis situations to ensure high-quality care delivery.
The Senior Payroll Administrator will manage end-to-end processing of multi-state payroll runs while ensuring regulatory compliance and data accuracy. They will also partner with the People Operations team to coordinate employee lifecycle changes and handle tax registration and reporting requirements.
The Trauma Clinical Care Navigator provides initial assessments, brief interventions, and ongoing care coordination for members seeking support for PTSD and complex trauma. They facilitate referrals, maintain accurate clinical records, and collaborate with multi-disciplinary teams to ensure a seamless member experience.
The Specialty Care Navigator will perform telephonic screenings, provide brief interventions, and coordinate care for members with mood and anxiety disorders. They will also maintain accurate clinical records, facilitate referrals, and provide ongoing support using evidence-based practices.
The role focuses on maturing AppSec programs including SAST, SCA, and DAST while developing a Secure AI Development Lifecycle. Responsibilities include performing security code reviews, mentoring engineers, and conducting security assessments of AI-integrated product features.
Architect and own the unified semantic data layer for Revenue Operations to serve as the single source of truth across GTM functions. Lead a technical team to drive AI transformation strategy and deploy AI-driven use cases to improve efficiency and forecasting.
Manage the technical execution and operational compliance of health plan and carrier data connections. Drive end-to-end implementation of payer integrations while optimizing revenue cycle performance and reducing integration velocity.
Manage relationships with the company's largest customers to ensure satisfaction, retention, and revenue growth. Oversee the full customer lifecycle, including forecasting, renewals, and the execution of data-driven engagement strategies.
Define and lead the enterprise-wide information security strategy to protect company assets and customer data while enabling business growth. Oversee security operations, compliance frameworks, and the integration of security into the software development lifecycle.
Lead the customer experience team to deliver high-quality support for providers and clients while driving operational efficiency and cost management. Partner cross-functionally with Product, Design, and Marketing to translate customer insights into product improvements and retention strategies.
Lead strategic quality initiatives and AI-driven transformations to enhance provider performance and operational excellence across the provider network. Partner cross-functionally to design scalable quality programs, optimize workflows, and ensure compliance with regulatory and accreditation standards.
Provide immediate clinical support, psychoeducation, and crisis intervention to members via a clinical phone queue. Coordinate care plans by connecting members to appropriate therapists, physicians, or external resources while maintaining professional documentation.
Provide immediate clinical support, psychoeducation, and crisis intervention to members via a clinical phone queue. Coordinate care plans by connecting members to appropriate therapists, physicians, or external resources while maintaining professional documentation.
The Global Care Navigator manages the member journey by conducting clinical needs assessments and coordinating mental health care connections. They provide crisis support, triage, and psycho-education while ensuring a high-quality member experience through various communication channels.
Lead and supervise a high-performing clinical team delivering virtual EAP mental health services to a global portfolio of customers. Responsible for operational health, clinical quality, and team performance while ensuring adherence to quality standards and documentation protocols.
The Global Care Navigator assists members through their mental health journey by conducting clinical assessments and coordinating care modalities. They manage member crises, provide psycho-education, and resolve technical or systemic barriers to ensure a high-quality member experience.
Lead the full sales cycle from prospecting to closing for companies with under 10,000 employees. Manage RFPs, conduct discovery calls, and deliver tailored presentations to drive new business and expand revenue.
The coordinator manages medical records processing, including retrieving files and facilitating authorization forms between members and providers. They provide non-clinical administrative support while ensuring strict adherence to HIPAA privacy regulations.
Serve as the primary point of contact for members and providers, managing inbound calls, emails, and chats to coordinate care delivery. Responsibilities include rescheduling appointments, managing patient charts, and troubleshooting technical issues while maintaining high client satisfaction.
Manage relationships with the company's largest customers to ensure satisfaction, retention, and revenue growth. Oversee the full customer lifecycle, including forecasting, renewals, and the execution of data-driven engagement strategies.
The Medical Records Coordinator is responsible for processing medical record requests, managing patient authorization forms, and facilitating communication between providers and members. They also provide administrative support for Mental Health Leaves and Accommodations requests while ensuring strict adherence to HIPAA privacy regulations.
The Senior Program Manager leads program management for dedicated customer onsite programs, driving cross-functional collaboration and stakeholder alignment. They serve as the primary operational lead to ensure progress against commitments, milestones, and service expectations.
The Deputy Chief Medical Officer will support the CMO in leading the Medical Affairs team and driving clinical quality improvement across care-delivery programs. This role involves executing medication management strategies, overseeing the ethical integration of AI, and serving as a clinical representative to external stakeholders.
The Vice President, Strategic Alliances will build and execute a consultant relations strategy to drive awareness and advocacy across the employer and Health Plan benefit space, while leading and developing a team of seven directors and senior managers. This role is responsible for driving pipeline growth through targeted strategies and deep partnerships with national and regional benefits consulting firms.
Providers will focus on care delivery for the member network by conducting mental health counseling sessions, including clinical risk assessments, and responding to critical incidents as needed. They must also adhere to policies, complete required training, and utilize data-driven decision making to monitor client care quality.
As a full-time mental health provider, you will focus on delivering mental health counseling sessions and responding to clinical crises. You will also be required to complete internal training and maintain compliance with Spring Health policies.
