The Solutions Engineer will act as the technical backbone of the sales organization, supporting prospects through the evaluation process and resolving technical setup issues. They will also manage integrations, assist with security questionnaires, and provide technical demonstrations to ensure successful customer adoption.
The Customer Success Operations Manager will define and build the post-sales operations function, including reporting, forecasting, and tooling. They will partner with leadership to optimize GTM processes and remove friction to enable efficient scaling.
The Brand Designer will create sales enablement materials and contribute to the company's brand system across various touchpoints. They will collaborate with cross-functional teams to build generative AI brand tools and ensure high-quality, impactful design output.
The Customer Success Manager will serve as the primary point of contact for mid-market and enterprise accounts to drive satisfaction, adoption, and retention. They will conduct business reviews, analyze usage data, and collaborate with internal teams to resolve technical issues and identify growth opportunities.
The Manager will lead, coach, and scale a team of Mid-Market Customer Success Managers to drive adoption, retention, and renewal outcomes. They will also build and refine internal processes, playbooks, and reporting structures to ensure consistent team performance.
The CSM will manage a portfolio of mid-market and enterprise accounts to ensure high retention and drive platform adoption. Key duties include leading onboarding, conducting QBRs, and collaborating with internal teams to advocate for customer needs.
Build and lead the global customer success and support function to ensure extraordinary value for a diverse range of legal customers. Define the strategy for retention, onboarding, and support while acting as the executive voice of the customer to influence product and company priorities.
Lead the analytical frameworks and strategic roadmaps to scale customer acquisition across paid, organic, and product-led growth channels. Partner with cross-functional teams to build attribution models and drive experimental design to optimize marketing spend and user retention.
Own the architecture, integration, and optimization of the Sales and Customer Success technology stack, primarily using HubSpot. Design scalable workflows and automation to drive efficiency and revenue outcomes across the GTM motion.
Manage a portfolio of mid-market and enterprise accounts to maintain high retention and drive platform adoption. Act as the primary point of contact in Australia, conducting business reviews and collaborating with internal teams to improve the product.
The Social Media Lead will build Spellbook's social presence from scratch, owning the end-to-end content calendar and brand voice. They will manage community engagement and track performance metrics to drive organic reach and growth.
The Director of Product will own the entire product function, setting the vision for the product portfolio and leading a team of Product Managers. They will drive the roadmap and act as the primary link between engineering, design, GTM, and the customer.
Build and scale backend systems and AI-driven workflows to power core product functionality. Design low-latency orchestration layers and production-grade RAG retrieval systems while ensuring data isolation and reliability.
The Senior Product Manager will define and drive the product vision and roadmap for the enterprise segment, focusing on large law firms and legal departments. They will collaborate with engineering and design to build enterprise-grade features like admin controls, data residency, and integrations.
