The Payroll Manager oversees end-to-end payroll operations for a large, multi-state workforce while ensuring regulatory compliance and financial accuracy. This role also involves leading a team of specialists, managing vendor relationships, and driving process improvements through automation and standardization.
Handle inbound customer calls about phone services and adding funds to inmate accounts, responding politely and professionally to inquiries. Escalate designated issues and document each interaction and resolution in the computer tracking system.
Provide real-time operational support to field technicians by resolving provisioning, facility, and inventory issues. Manage inbound communications from internal teams and maintain accurate system records to ensure service continuity.
The role involves responding to inbound inquiries regarding personal lines insurance, including quotes, billing, and policy changes. You will collaborate with carriers and internal teams to resolve issues while maintaining high service quality and compliance standards.
Support customers via phone and email with policy quotes, billing inquiries, and coverage updates. Process endorsements, cancellations, and ensure all transactions meet industry regulations and quality standards.
The specialist is responsible for reviewing and resolving suspended Medi-Cal claims while ensuring accuracy and adherence to regulatory policies. They must verify member eligibility, correct claim errors, and maintain strict HIPAA compliance throughout the adjudication process.
The Director of Workforce Management is responsible for overseeing planning, scheduling, and real-time management across centralized facilities to optimize production and financial targets. They lead a diverse team of professionals, driving standardization and continuous improvement in WFM processes to enhance client experience.
The AI Solution Architect will own the AI relationship for external clients, serving as the primary point of accountability for AI strategy and adoption. They will translate AI capabilities into business value, design adoption roadmaps, and partner with Sales and Operations teams to drive revenue and client success.
Handle incoming and outbound calls to assist members and providers with inquiries while documenting interactions in a CRM system. Collaborate with team members and supervisors to resolve customer service concerns and maintain accurate account records.
Provide expert guidance to customers regarding policy quotes, billing inquiries, and coverage updates via phone and email. Manage policy endorsements, cancellations, and ensure all transactions comply with industry regulations and quality standards.
Handle incoming and outbound calls to assist members and providers with inquiries while maintaining accurate records in a CRM system. Collaborate with team members and supervisors to resolve customer service concerns and ensure service level agreements are met.
The representative will handle incoming and outbound calls to assist members and providers with inquiries while documenting interactions in a CRM system. They are responsible for resolving customer service concerns and maintaining accurate account records.
The Vice President of Strategic Account Management is responsible for retaining and expanding relationships with key healthcare clients while serving as the primary executive point of accountability. This role involves leading cross-functional teams to ensure operational excellence, driving revenue growth, and positioning AI-enabled solutions to improve patient outcomes.
The Lead Analyst will administer and configure ITSM, ITAM, SAM, and CMDB platforms while ensuring data accuracy and governance. They will also oversee hardware and software lifecycles, manage discovery processes, and coordinate with cross-functional teams to optimize operational efficiency.
The support technician serves as the primary point of contact for technical incidents, providing first-level support for hardware, software, and network issues. They are responsible for logging tickets, monitoring system alerts, and ensuring timely resolution of issues in compliance with service level agreements.
The role involves supporting customers with policy quotes, billing inquiries, and coverage updates via phone and email. You will also be responsible for processing policy endorsements and cancellations while ensuring compliance with industry regulations.
The representative will handle inbound and outbound calls to address customer inquiries regarding benefits and claims. They are responsible for documenting encounters in the tracking system and maintaining a professional demeanor while multi-tasking across various applications.
The representative will handle inbound and outbound calls to address customer inquiries regarding dental benefits and eligibility. They are responsible for documenting all encounters in the tracking system and forwarding complex issues for priority resolution.
The dispatcher coordinates field operations by managing technician schedules and monitoring job queues to ensure timely service resolution. They also communicate job updates to customers and internal teams while documenting status changes in various tracking systems.
You will support customers with policy quotes, billing inquiries, and coverage updates while ensuring all transactions comply with industry regulations. The role involves managing policy endorsements and cancellations with high precision and clear communication.
Coordinate field operations by managing technician schedules and monitoring job queues to ensure timely service resolution. Communicate effectively with internal teams and customers regarding job status, ETAs, and service updates.
The Healthcare Claim Processor is responsible for reviewing, processing, and adjudicating suspended Medi-Cal claims to ensure accurate and timely payment. They must evaluate member eligibility, interpret medical records, and resolve billing discrepancies while maintaining HIPAA compliance.
The representative will handle inbound and outbound calls to address customer inquiries regarding dental benefits and eligibility. They are responsible for documenting encounters in the tracking system and forwarding complex issues for priority resolution.
The representative will handle inbound and outbound calls to address customer inquiries regarding benefits and claims. They are responsible for documenting encounters in the tracking system and forwarding complex issues for priority resolution.
The representative will handle inbound and outbound calls to address customer inquiries regarding dental benefits and claims. They are responsible for documenting encounters in the tracking system and maintaining professional communication standards.
The agent will handle inbound and outbound calls to assist consumers with health insurance enrollment while maintaining compliance with CMS and company standards. They are responsible for building customer relationships, conducting needs-based consultations, and meeting daily sales and quality goals.
The coordinator supports partnership and advocacy initiatives by managing stakeholder engagement, documentation, and event logistics. They also handle administrative tasks, including budget tracking and reporting, while ensuring alignment with organizational priorities.
The coordinator supports compliance and government engagement activities by managing documentation, permits, and recurring budget reports. They also coordinate logistics for regulatory meetings and maintain accurate records of institutional compliance activities.
The Senior Benefits Analyst manages the strategic planning, administration, and compliance of company-wide employee benefits programs. This role also oversees vendor relationships, data integrity in HRIS systems, and provides guidance to employees and leadership regarding benefits strategy.
The Finance Manager serves as a senior partner to regional leadership, overseeing financial narratives, budgeting, and forecasting to drive EBIT and operational performance. They lead financial performance reviews, manage portfolio-level financial health, and direct the work of Operations Analysts while coordinating with cross-functional teams.
The representative will handle inbound calls to educate customers on extended service contracts and recommend tailored coverage solutions. They are also responsible for documenting interactions, meeting sales KPIs, and acting as a brand ambassador.
The representative will handle incoming and outbound calls to address member and provider inquiries while documenting interactions in a CRM system. They are responsible for resolving customer service concerns and maintaining accurate account records according to established service level agreements.
Support customers via phone and email with policy quotes, billing inquiries, and coverage updates. Process policy endorsements and cancellations while ensuring compliance with industry regulations.
Handle inbound and outbound calls to assist consumers with individual health insurance enrollment under age 65. Conduct needs-based consultations and maintain accurate documentation in CRM systems while meeting sales and quality goals.
The role focuses on identifying process improvement opportunities and designing transformative solutions for internal and external clients. It involves leading process redesign workshops, conducting audits, and presenting strategic results to executive-level stakeholders.
The role focuses on identifying process improvement opportunities and designing transformative solutions for internal and external clients. It involves leading process redesign workshops, conducting audits, and presenting strategic results to executive-level stakeholders.
The role focuses on real-time intraday analysis, reporting, and monitoring staffing levels to ensure operational efficiency. Responsibilities include managing agent adherence, handling system downtime communications, and optimizing queue and skill plans.
The role focuses on real-time intraday analysis, reporting, and monitoring staffing levels to ensure operational efficiency. Responsibilities include managing agent adherence, handling system downtime communications, and optimizing queue and skill management.
