The Lead Analyst will administer and configure ITSM, ITAM, SAM, and CMDB platforms while ensuring data accuracy and governance. They will also oversee hardware and software lifecycles, manage discovery processes, and coordinate with cross-functional teams to optimize operational efficiency.
The support technician serves as the primary point of contact for technical incidents, providing first-level support for hardware, software, and network issues. They are responsible for logging tickets, monitoring system alerts, and ensuring timely resolution of issues in compliance with service level agreements.
The role involves supporting customers with policy quotes, billing inquiries, and coverage updates via phone and email. You will also be responsible for processing policy endorsements and cancellations while ensuring compliance with industry regulations.
The representative will handle inbound and outbound calls to address customer inquiries regarding dental benefits and eligibility. They are responsible for documenting all encounters in the tracking system and forwarding complex issues for priority resolution.
The representative will handle inbound and outbound calls to address customer inquiries regarding benefits and claims. They are responsible for documenting encounters in the tracking system and maintaining a professional demeanor while multi-tasking across various applications.
The Vice President of Learning and Development will set and execute a global learning strategy to drive operational readiness, leadership effectiveness, and business performance. This role involves leading a globally distributed team to modernize learning through technology and AI while ensuring alignment with business priorities and client needs.
The dispatcher coordinates field operations by managing technician schedules and monitoring job queues to ensure timely service resolution. They also communicate job updates to customers and internal teams while documenting status changes in various tracking systems.
You will support customers with policy quotes, billing inquiries, and coverage updates while ensuring all transactions comply with industry regulations. The role involves managing policy endorsements and cancellations with high precision and clear communication.
Coordinate field operations by managing technician schedules and monitoring job queues to ensure timely service resolution. Communicate effectively with internal teams and customers regarding job status, ETAs, and service updates.
The Healthcare Claim Processor is responsible for reviewing, processing, and adjudicating suspended Medi-Cal claims to ensure accurate and timely payment. They must evaluate member eligibility, interpret medical records, and resolve billing discrepancies while maintaining HIPAA compliance.
The representative will handle inbound and outbound calls to address customer inquiries regarding dental benefits and eligibility. They are responsible for documenting encounters in the tracking system and forwarding complex issues for priority resolution.
The representative will handle inbound and outbound calls to address customer inquiries regarding benefits and claims. They are responsible for documenting encounters in the tracking system and forwarding complex issues for priority resolution.
The agent will handle inbound and outbound calls to assist consumers with health insurance enrollment while maintaining compliance with CMS and company standards. They are responsible for building customer relationships, conducting needs-based consultations, and meeting daily sales and quality goals.
The representative will handle inbound and outbound calls to address customer inquiries regarding dental benefits and claims. They are responsible for documenting encounters in the tracking system and maintaining professional communication standards.
The coordinator supports partnership and advocacy initiatives by managing stakeholder engagement, documentation, and event logistics. They also handle administrative tasks, including budget tracking and reporting, while ensuring alignment with organizational priorities.
The coordinator supports compliance and government engagement activities by managing documentation, permits, and recurring budget reports. They also coordinate logistics for regulatory meetings and maintain accurate records of institutional compliance activities.
The Senior Benefits Analyst manages the strategic planning, administration, and compliance of company-wide employee benefits programs. This role also oversees vendor relationships, data integrity in HRIS systems, and provides guidance to employees and leadership regarding benefits strategy.
The Finance Manager serves as a senior partner to regional leadership, overseeing financial narratives, budgeting, and forecasting to drive EBIT and operational performance. They lead financial performance reviews, manage portfolio-level financial health, and direct the work of Operations Analysts while coordinating with cross-functional teams.
The Senior Analyst serves as a finance partner for assigned programs, managing actuals, forecasts, and budgets while ensuring accurate invoicing and gross margin performance. They provide actionable operational insights, model financial scenarios, and partner with leadership to drive efficiency and revenue protection.
The representative will handle inbound calls to educate customers on extended service contracts and recommend tailored coverage solutions. They are also responsible for documenting interactions, meeting sales KPIs, and acting as a brand ambassador.
Handle incoming and outbound calls to assist members and providers with inquiries while maintaining accurate records in a CRM system. Collaborate with team members and supervisors to resolve customer service concerns and meet established service level agreements.
The representative will handle incoming and outbound calls to address member and provider inquiries while documenting interactions in a CRM system. They are responsible for resolving customer service concerns and maintaining accurate account records according to established service level agreements.
Support customers via phone and email with policy quotes, billing inquiries, and coverage updates. Process policy endorsements and cancellations while ensuring compliance with industry regulations.
Handle inbound and outbound calls to assist consumers with individual health insurance enrollment under age 65. Conduct needs-based consultations and maintain accurate documentation in CRM systems while meeting sales and quality goals.
The role focuses on identifying process improvement opportunities and designing transformative solutions for internal and external clients. It involves leading process redesign workshops, conducting audits, and presenting strategic results to executive-level stakeholders.
The role focuses on identifying process improvement opportunities and designing transformative solutions for internal and external clients. It involves leading process redesign workshops, conducting audits, and presenting strategic results to executive-level stakeholders.
The role focuses on real-time intraday analysis, reporting, and monitoring staffing levels to ensure operational efficiency. Responsibilities include managing agent adherence, handling system downtime communications, and optimizing queue and skill plans.
The role focuses on real-time intraday analysis, reporting, and monitoring staffing levels to ensure operational efficiency. Responsibilities include managing agent adherence, handling system downtime communications, and optimizing queue and skill management.
