The AI Customer Success Manager acts as an adoption strategist to ensure clients successfully integrate and maximize value from AI-powered products. This role involves delivering user enablement, capturing product feedback, and managing technical escalations to drive long-term retention and usage.
Draft, review, and negotiate SaaS, cloud services, data processing, and other commercial agreements while advising sales and cross-functional teams on business and legal risks. Help build scalable legal operations and AI-enabled workflows, and monitor privacy and AI regulations affecting the company’s commercial terms.
Draft, review, and negotiate SaaS, cloud services, professional services, data processing, and other customer-facing commercial agreements, while advising sales and cross-functional teams on business and legal risks. Help build global legal operations and AI-enabled workflows, monitor AI and privacy regulations, and provide EMEA coverage alongside time-sensitive U.S. legal support.
The Contracts Manager will lead global contract operations, including managing the legal intake queue and negotiating commercial agreements. They will also drive AI-first contracting initiatives and improve contract workflows to support cross-functional business teams.
The Senior Support Engineer is responsible for providing technical support for QAD and Progress products, including diagnosing complex issues and performing database administration tasks. They will also manage escalated cases, maintain detailed documentation, and collaborate with cross-functional teams to ensure high-quality support standards.
Drive customer adoption and sustained value from AI products by coaching users, supporting onboarding and go-live, monitoring usage, and resolving adoption or technical issues with cross-functional teams. Partner with customer leaders to measure AI-driven capacity gains, guide workflow and organizational changes, and feed customer insights into product improvements.
Drive customer adoption and sustained value from AI products by supporting onboarding, training, workflow integration, usage monitoring, and escalation resolution. Partner with customer success teams and customer leaders to improve adoption, communicate product feedback, and measure the business value and capacity gains enabled by AI.
Drive customer adoption and sustained value from AI products by supporting onboarding, delivering training, optimizing workflows, monitoring usage, and addressing technical or adoption issues. Partner with regional Customer Success teams, customers, Product, Engineering, and Agent Operations to capture feedback, improve the platform, and demonstrate business value from AI-enabled capacity gains.
You will build and deploy production-grade AI and agentic workflows while establishing engineering standards for the AI Centre of Excellence. This involves designing reusable component libraries, managing retrieval stacks, and ensuring system reliability through rigorous evaluation and observability.
Own the integration product roadmap and partner connector suite, defining and delivering capabilities for data exchange, enterprise system connectivity, OT/IoT data ingestion, and API workflows. Work with customers and cross-functional teams to prioritize and specify integrations, support technical discussions and delivery, and validate new features through testing, rollout, and customer feedback.
The Lead AI Engagement Specialist owns the end-to-end portfolio of AI workflows, from identifying opportunities and redesigning processes to driving development and managing production performance. They are accountable for realizing measurable business value and ensuring successful adoption of AI agents within specific business functions.
The Operational Excellence Coach leads Lean and cultural transformations for manufacturing clients by implementing Redzone software and providing expert coaching. They facilitate shop-floor huddles, track performance data, and manage project schedules to drive productivity and employee engagement.
You will own regional field marketing programs to build and accelerate pipeline in the manufacturing sector. This involves planning and executing events, collaborating with sales and product marketing, and using AI to optimize targeting and performance analysis.
The Operational Excellence Coach leads Lean and cultural transformations for manufacturing clients by implementing QAD Redzone software and providing expert-level coaching. They facilitate shop-floor huddles, track performance data, and manage project schedules to drive productivity and employee engagement.
The Global Revenue Marketing Manager will develop and execute strategic go-to-market campaigns to drive pipeline generation and revenue impact globally. This role involves partnering with Sales, Product Marketing, and channel partners to manage multi-channel demand generation and account-based marketing initiatives.
The Global Revenue Marketing Manager will develop and execute strategic go-to-market campaigns to drive pipeline generation and revenue impact globally. This role involves close collaboration with Sales, Product Marketing, and channel partners to manage multi-channel demand generation and account-based marketing motions.
The Integration Product Manager defines and executes the strategy for connecting Redzone software with third-party manufacturing systems like ERP, MES, and IoT platforms. This role involves collaborating with cross-functional teams to prioritize integration features, manage the product roadmap, and ensure seamless data flow for frontline workers.
The Integration Product Manager will define and deliver enterprise products that connect Redzone with third-party systems like ERP, MES, and IoT platforms. They will own the integration roadmap, collaborate with cross-functional teams, and translate customer needs into scalable technical solutions.
You will conduct process discovery workshops to map enterprise workflows and design agentic AI solutions that address specific customer bottlenecks. You will configure these solutions using low-code tools and present outcomes focused on business KPIs to executive stakeholders.
The Sales Enablement Specialist will develop and deliver training programs while managing sales content and the go-to-market tech stack. They will also analyze performance metrics to optimize enablement initiatives and facilitate cross-functional collaboration between product and sales teams.
The Lead AI Architect will own the enterprise AI reference architecture, defining target-state designs and reusable platform capabilities for scalable AI workflows. This role involves leading technical strategy, governing architecture decisions, and ensuring production readiness across engineering teams and implementation partners.
The Lead AI Architect owns the end-to-end portfolio of AI workflows, from opportunity identification and process redesign to product specification and roadmap management. They are accountable for delivering measurable business value and managing the performance of AI agents in production.
The Senior AI Engineer will build and maintain production-grade AI and agentic workflows, including retrieval systems and orchestration logic. They are responsible for establishing engineering standards, mentoring team members, and creating a reusable component library for internal and partner use.
The Senior Support Engineer will diagnose and resolve complex technical issues related to QAD ERP applications and Progress databases. They will also manage escalated cases, perform system installations, and collaborate with cross-functional teams to provide global support.
The engineer will build and ship features for the Champion platform while supporting Applied AI teams in deploying and operating agentic solutions. Responsibilities include maintaining infrastructure, improving developer tooling, and directly designing agents for specific business use cases.
The Sales Enablement Specialist will develop and deliver onboarding and training programs while managing sales content and the go-to-market tech stack. They will also analyze performance metrics to optimize enablement initiatives and facilitate cross-functional collaboration between product, marketing, and sales teams.
You will architect an AI-first go-to-market ecosystem by integrating AI tools into the revenue stack to automate workflows and optimize performance. You will also collaborate cross-functionally to implement predictive modeling and data-driven strategies that accelerate deal velocity and improve retention.
Architect and deploy an AI-first GTM ecosystem by integrating custom AI tools with CRM and sales platforms to automate workflows. Collaborate across departments to optimize the tech stack, improve data integrity, and implement predictive modeling to enhance revenue performance.
You will be responsible for diagnosing and resolving complex technical issues for QAD products while performing database administration tasks. Additionally, you will manage escalated cases, maintain detailed documentation, and collaborate with cross-functional teams to ensure high-quality support.
The engineer will build and ship features for the Champion platform while supporting Applied AI teams in deploying and operating agentic solutions. They will also design and develop custom agents for specific business use cases using an AI-native development workflow.
The engineer will build and maintain features for the Champion AI platform while supporting Applied AI teams in deploying agentic solutions. Responsibilities include developing agent infrastructure, improving developer tooling, and directly creating production-ready agents for business use cases.
The Senior Support Engineer will provide technical support for QAD and Progress products, diagnosing and resolving complex system issues. They will also manage escalated cases, perform database administration tasks, and collaborate with cross-functional teams to develop reusable solutions.
The Senior Sales Executive will prospect, develop, and close new business opportunities for Global Trade Compliance and FTZ software solutions within new and existing accounts. They are responsible for managing the full sales cycle, maintaining accurate forecasts, and effectively communicating value propositions to stakeholders ranging from managers to C-suite executives.
The Senior Sales Executive is responsible for prospecting, developing, and closing new business opportunities for QAD's FTZ and Global Trade Compliance software solutions. They will manage the full sales cycle, maintain accurate forecasts, and build strategic relationships with enterprise-level stakeholders across various industries.
Lead Lean and cultural transformations for manufacturing customers through the implementation of Redzone software and expert coaching. Facilitate shop-floor huddles, track performance data, and lead process improvement activities to drive productivity gains.
The Senior Analyst will support enterprise value creation initiatives by translating strategic priorities into measurable initiatives and tracking their progress. They will also help drive AI transformation efforts and support operating model transitions.
Manage the end-to-end sales cycle for ERP software solutions, focusing on acquiring new logos and expanding existing accounts in South Asia. Recruit and develop partner networks to scale market presence through co-selling and strategic channel management.
Drive pipeline growth by managing the full ERP prospecting lifecycle for new business and existing customers. Partner with Marketing and Sales to qualify inbound leads and execute targeted outbound campaigns across multiple channels.
The coach provides implementation guidance and software training to ensure customers are ready for Connected Teams Coaching. They configure software to match production processes and monitor automation signals to ensure accurate real-time data.
The Operational Excellence Readiness Coach provides customers with coaching and implementation guidance, delivering the first impression of training, testing, and configuration during the critical first eight weeks of implementation. Responsibilities include conducting onsite visits, performing initial software training, configuring software to match client processes, and ensuring data accuracy and automation signal monitoring.
The OpEx Readiness Coach provides coaching and implementation guidance to QAD Redzone customers, ensuring they are prepared for the Connected Teams Coaching. This role includes conducting onsite visits, performing initial software training, and configuring QAD Redzone software to align with client production processes.
The OpEx Readiness Coach provides coaching and implementation guidance to QAD Redzone customers, ensuring they are prepared for the Connected Teams Coaching. This role includes conducting onsite visits, performing initial software training, and configuring QAD Redzone software to align with client production processes.
Understand customer needs in industrial and automotive manufacturing environments and collaborate cross-functionally to define, design, and ship valuable features. Prioritize enhancements that surface productivity insights and empower shop floor decision-making.
