Build and operate backend services for LaunchDarkly's Flag Delivery systems, focusing on streaming and polling delivery models. Collaborate with cross-functional teams to improve system reliability, latency, and observability while participating in on-call rotations.
LaunchDarkly
30 Remote Job Openings at LaunchDarkly
Resolve complex customer issues and serve as a technical escalation point for the APJ region. Drive improvements in internal workflows and mentor junior team members to enhance the overall support organization.
The Senior Deal Desk Analyst serves as a strategic partner in the quote-to-cash process, guiding the construction and negotiation of complex enterprise software deals. They are responsible for ensuring policy compliance, managing deal approvals, and leveraging AI tools to scale deal operations.
Resolve technically complex customer issues using the LaunchDarkly platform and established troubleshooting practices. Analyze support trends to recommend improvements to internal workflows and tooling.
Develop agentic onboarding flows and integrate LaunchDarkly into developer tools using MCP servers and LLM-powered tooling. Drive features from problem framing through implementation and experimentation to improve product-led growth metrics.
Design and ship full-stack features for the Guardian monitoring platform, including UI, APIs, and data pipelines. Own features end-to-end from prototype to production while collaborating cross-functionally and participating in on-call rotations.
The role focuses on translating market narratives into revenue by managing product launches, creating sales enablement assets, and optimizing GTM learning loops. You will collaborate across product and sales teams to identify funnel gaps and maintain consistent messaging across all customer touchpoints.
Lead field marketing across the Americas and manage global third-party event strategies to drive pipeline and brand presence. Oversee a team of event managers to execute in-person experiences, roadshows, and multi-channel activations.
Security Analyst - Governance, Risk, and Compliance
LaunchDarkly
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Full Time
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25 days ago
LaunchDarkly
The role involves designing and operating security controls to maintain compliance with frameworks like ISO 27001, SOC 2, and FedRAMP. The analyst will automate compliance activities, track program maturity metrics, and support internal and external audits.
Design and build full-stack features to close enterprise capability gaps in the Observability product. Focus on implementing Infrastructure-as-Code support and building integrations with enterprise tools like Jira and Linear.
Drive growth by acquiring new enterprise customers and managing a defined territory through strategic planning and pipeline generation. Collaborate with cross-functional teams to deliver tailored technical solutions and build strong relationships with C-suite decision-makers.
Build and maintain scalable backend services and APIs to power AI configurations and distributed systems for AI evaluations. Collaborate with cross-functional teams to optimize GenAI workflows and ensure system reliability through on-call rotations.
Serve as a technical advisor to enterprise prospects and customers to drive technical discovery, architecture design, and PoC implementation. Partner with sales and product teams to craft value propositions and influence the product roadmap based on customer feedback.
Provide legal support across product, privacy, corporate, and employment matters for a global SaaS business. Partner with cross-functional teams to draft and negotiate legal documents while managing compliance initiatives and outside counsel.
Design, develop, and maintain scalable services and user experiences for a data-driven experimentation platform. Collaborate with cross-functional teams to implement new features and optimize system reliability and performance.
Drive growth by acquiring new enterprise customers and managing a defined territory through strategic planning and pipeline generation. Collaborate with cross-functional teams to deliver tailored technical solutions and build strong relationships with C-suite decision-makers.
Design the end-to-end trial and activation experience for developers, focusing on signup, SDK integration, and conversion to paid plans. Develop agentic onboarding experiences using AI coding agents and improve the discoverability of advanced product features.
Lead threat modeling engagements and manage the end-to-end triage of CNAPP findings to improve cloud security posture. Partner with engineering teams to integrate security into the SDLC and leverage AI to reduce operational toil.
Manage and expand relationships with large enterprise accounts within the Central territory to drive adoption and revenue. Collaborate with cross-functional teams and C-suite executives to communicate value and ensure customer success.
Lead and develop a team of Strategic Customer Success Managers to ensure exceptional experiences for LaunchDarkly's largest customers. Drive organizational growth by operationalizing CS programs, managing NDR and expansion metrics, and acting as a senior advocate for high-impact clients.
The Commercial Counsel will independently negotiate and manage a variety of customer and vendor agreements, including SaaS and data processing contracts. They will also provide pragmatic legal advice to business stakeholders and contribute to the development of contracting resources and internal processes.
The Senior Solutions Engineer will serve as a technical advisor to enterprise customers, driving discovery, architecture design, and proof of concept implementations. They will also collaborate with sales teams to deliver high-impact demonstrations and influence the product roadmap based on customer feedback.
You will build and lead the experimentation statistical engine, designing warehouse-native analysis pipelines and adaptive experimentation systems. You will also collaborate cross-functionally to drive the platform roadmap while mentoring engineers and ensuring operational excellence.
Collaborate with cross-functional teams to architect and advance observability products while driving end-to-end feature development. Lead code and architecture reviews to ensure scalability, maintainability, and high-quality software delivery.
Lead the exploration and prototyping of new product concepts at the intersection of feature flags and observability. Collaborate with cross-functional teams to architect scalable solutions that improve software release safety and reliability.
The engineer will automate infrastructure provisioning, deployment, and operational workflows while building and improving internal tools to enhance developer productivity. They will also manage and evolve the AWS infrastructure using Terraform and participate in on-call rotations.
The engineer will contribute to the development of open-source AI SDKs, implementing new features and maintaining repositories while collaborating with engineering and product teams on major feature releases. Key tasks include driving improvements to developer experience touchpoints and actively participating in shaping technology and product decisions.
Design key developer workflows across the software engineering lifecycle, focusing on AI. Conduct user research, define user experience strategy, and deliver high-quality design artifacts.
Lead complex Professional Services engagements focused on AI-enabled and traditional software delivery, aligning customer goals with LaunchDarkly best practices. Partner with customers to design and implement feature management strategies for AI systems, including LLM-powered applications, agentic workflows, and internal AI platforms.
Contribute to the design, development, and maintenance of scalable and performant solutions for experimentation and data-driven products. Collaborate with cross-functional teams to implement new features and improve existing functionality.
