The Reporting Analyst will deliver accurate, timely, and actionable reporting to support business decisions and client outcomes. Responsibilities include managing ad hoc data requests, ensuring data quality, and automating recurring reporting processes.
This role manages intraday workforce operations to optimize resources and ensure service level goals are met within a contact center environment. Responsibilities include real-time monitoring, schedule adjustments, performance reporting, and maintaining ACD skilling to support business objectives.
The role involves managing the full software development life cycle, including designing, developing, and testing scalable applications. You will collaborate with cross-functional teams to ship products while mentoring team members and improving engineering standards.
The Senior Director will lead product and segment marketing teams to drive strategic initiatives, revenue growth, and client acquisition. They are responsible for developing multi-channel marketing programs, managing budgets, and ensuring alignment across sales and product departments.
The Senior Product Manager will lead the product vision and delivery for the Retirement & Wealth business line, focusing on innovative digital solutions that drive revenue and customer satisfaction. They will collaborate with cross-functional teams to develop roadmaps, define product metrics, and mentor team members to ensure successful product adaptation.
The Senior Product Designer will lead design initiatives from discovery through delivery, creating intuitive experiences for Retirement & Wealth digital products. They will collaborate with cross-functional teams including Product, Engineering, and Content to ensure cohesive design-to-development handoffs.
Design, develop, and deploy scalable Salesforce solutions using Apex, LWC, and declarative tools while maintaining secure integrations with enterprise systems. Collaborate with cross-functional teams to translate business requirements into technical architecture and support platform modernization initiatives.
The Team Lead provides real-time guidance and support to specialists while managing escalated customer issues and resolutions. They are also responsible for coaching team members, conducting performance reviews, and assisting in the implementation of new software and product offerings.
The Sr. Support Specialist manages complex client inquiries via email, chat, and phone regarding retirement and health savings accounts. They also act as a subject matter expert, mentoring new team members and assisting management with process improvements.
The IT Operations Admin II provides technical support for the CXOne application suite, including system configuration, IVR workflow design, and integration with external systems. This role also manages telecom operations, monitors support tickets, and collaborates with business units to ensure system reliability and performance.
The Software Engineer II will diagnose and resolve technical issues, execute data corrections, and oversee money movement within critical health benefits infrastructure. They will also monitor system health, manage incident triage, and collaborate across teams to drive systemic improvements and maintain operational excellence.
You will own a focused set of named enterprise accounts, mapping stakeholders and identifying business problems to drive strategic partnerships. You are responsible for managing the full sales cycle, from discovery and solution design to procurement and contract closure.
The HR Business Partner will integrate corporate HR strategy with business unit goals to provide professional guidance and support to leadership. This role involves managing employee relations, driving talent development, and facilitating organizational design to ensure an efficient and productive workforce.
The Quality Engineer II will lead quality assurance efforts, design test strategies, and implement automation for workflow-based business applications. They will collaborate with cross-functional teams to ensure software reliability through functional, regression, and performance testing.
The Lead Platform Software Engineer will design, develop, and test enterprise-level applications while leading product delivery teams. They are responsible for setting technical direction, ensuring high-quality code standards, and leveraging AI tools to enhance developer productivity.
The Account Manager is responsible for building and maintaining client relationships while serving as the primary point of contact for questions and concerns. They will coordinate administrative support, identify solutions to client issues, and collaborate cross-functionally to achieve growth and renewal objectives.
The Senior Quality Engineer will lead a team of QA testers to implement robust testing frameworks and strategies for SaaS and on-premises products. They are responsible for driving automation, managing performance metrics, and collaborating across teams to ensure high-quality software delivery.
The Support Specialist responds to accountholder inquiries regarding financial products like FSA, HSA, and COBRA via high-volume calls. They are responsible for resolving issues, providing education on account tools, and maintaining positive relationships with members.
The specialist is responsible for processing traditional securities, including trade settlements, liquidations, and corporate actions. They also maintain security masters and reconcile positions with sub-custodians to ensure accurate account records.
The Senior Quality Engineer will lead a team of QA testers to implement automated testing frameworks and quality assurance strategies across SaaS and on-premises products. They are responsible for performance management, coaching, and ensuring the team meets corporate quality goals through continuous improvement and effective stakeholder communication.
The Cloud Operations Admin is responsible for the administration and support of enterprise infrastructure across private and public clouds. They will monitor system utilization, perform hardware and software changes, and provide infrastructure problem resolution for various applications.
The Sr. Appian Software Engineer will lead the technical direction and delivery of Appian-based solutions while mentoring a team of developers. They are responsible for designing complex applications, enforcing development standards, and managing integrations with enterprise systems.
The Senior Onboarding Specialist manages partner and employer onboarding processes, including bulk account migrations and implementation projects. They also serve as a trusted advisor to partners, ensuring platform value and advocating for customer needs to drive product improvements.
The Business Development Director is responsible for driving revenue growth by identifying and building strategic partnerships within the commercial real estate and 1031 exchange markets. They manage the full sales cycle, from prospecting and client education to closing and onboarding, while maintaining accurate pipeline reporting.
The Sr. Implementation Manager oversees the installation of complex benefit plans for high-profile clients while coaching team members and developing internal policies. They act as the primary point of contact for implementation projects, ensuring performance guarantees are met and client expectations are exceeded.
The Lead Solution Architect defines architecture strategy and roadmaps while guiding cross-portfolio technology decisions to align with business objectives. They also establish architectural standards, mentor technical teams, and ensure solutions are scalable, secure, and resilient.
The AI Bot Optimization Specialist is responsible for monitoring, testing, and refining the virtual agent experience to improve resolution rates and customer satisfaction. They analyze performance data, conduct structured testing, and collaborate with content specialists to implement configuration fixes.
The Product Management Manager drives the product vision and delivery for the Retirement & Wealth business line by leading an agile squad focused on client experience. They are responsible for managing the product lifecycle, coaching team members, and aligning tactical initiatives with strategic architectural goals.
The Business Analyst will design and implement workflow solutions to automate operational processes while collaborating with cross-functional teams. They are responsible for translating business needs into clear requirements and maintaining process documentation throughout the product lifecycle.
