Lead customer support operations across EMEA and APJ, improving responsiveness, resolution, case quality, escalations, and customer sentiment through consistent, data-informed processes. Develop regional leaders and talent, scale responsible AI adoption, manage critical customer incidents, and collaborate across teams to improve retention and support growth.
The Global SDR Operations Manager will drive operational efficiency and pipeline growth by managing SDR metrics, processes, and technology stacks. They will collaborate with cross-functional leadership to develop quota models, maintain funnel health, and provide actionable performance insights.
The specialist will lead technical enablement engagements, including workshops and demonstrations, to help customers and partners apply Darktrace's AI-driven cybersecurity capabilities. They will also collaborate with internal teams to support product adoption and provide expert insights on threat detection and incident response.
Build trusted relationships with customer security and IT teams, develop technical success plans, and guide customers from deployment to active adoption and measurable value. Monitor customer health and technical risks, support renewal and account planning, identify expansion opportunities, and communicate customer feedback across internal teams.
The Account Executive is responsible for driving net-new customer acquisition within the mid-market segment by managing the full sales cycle from prospecting to closing. They will build and maintain a high-quality pipeline while engaging senior stakeholders to deliver business value through technical solutions.
The Account Executive is responsible for driving net-new business and expanding market share within the Mexico territory. This role involves managing the full sales cycle, from prospecting and lead generation to negotiating and closing complex enterprise deals.
The specialist will serve as a senior technical authority to drive strategic AI security opportunities and support sales teams in adopting Darktrace's AI-powered platforms. They will act as a trusted advisor to executive stakeholders while influencing product direction and developing repeatable AI security sales strategies.
The Marketing Manager will build and scale a global customer advocacy program to turn customer outcomes into stories, references, and insights. They will lead the evolution of the advocacy technology stack and partner with cross-functional teams to drive growth and market credibility.
The Account Executive is responsible for driving net-new business and expanding market share within the New England territory. This role involves managing the full sales cycle, from prospecting and qualifying leads to negotiating and closing deals with C-level executives.
The role serves as a strategic advisor and public-facing evangelist, driving technical and executive engagement across product, marketing, and R&D teams. Responsibilities include generating thought leadership content, supporting go-to-market efforts, and providing expert guidance on AI and cybersecurity strategy.
