The associate will handle telehealth-based phone calls and email inquiries regarding insurance, billing, and technical support. They are responsible for managing a steady volume of incoming calls while navigating multiple systems to assist patients with appointments and account information.
The representative will respond to Medicaid member inquiries using computerized systems and standard scripts to assess needs and resolve issues. They will also assist members with Medicaid applications and provide status updates while maintaining accurate documentation.
Provide exceptional customer support for claims, debit card issues, and website navigation while managing 30–40 calls per day. Assist customers with account setups, distributions, and inquiries regarding tax forms and commuter orders.
The Director, Client Partner is responsible for managing and growing commercial accounts by serving as a strategic advisor and ensuring delivery excellence. This role involves overseeing account strategy, revenue growth, profitability, and maintaining strong executive-level relationships with clients.
The representative will answer incoming calls to assist customers with inquiries regarding healthcare, retirement, and employee benefits. They are responsible for navigating multiple systems to provide accurate information while maintaining professionalism and meeting performance standards.
The associate will administer employee benefit programs, including health, retirement, and leave, while ensuring accurate processing and compliance. They are responsible for maintaining benefits data, responding to employee inquiries, and reconciling invoices.
Handle inbound calls with a focus on accuracy, empathy, and first-call resolution while navigating multiple systems to resolve complex benefit inquiries. Provide professional written communication via chat and ensure all processes adhere to compliance and service standards.
The Benefits Call Center Representative supports customers by answering inbound calls regarding defined benefit pension plans and retirement programs. Responsibilities include assisting with eligibility questions, benefit calculations, and processing transactions while maintaining high quality and accuracy standards.
The Senior Sales Executive will drive business growth in the U.S. state and local government sector by prospecting for new opportunities and managing the full sales pipeline. They will lead the preparation of RFP responses and cultivate long-term partnerships with key agency stakeholders to secure new contracts.
The specialist will investigate and determine the correct order of benefits for members with multiple health insurance plans while ensuring compliance with Medicare and federal regulations. They will also communicate with insurance carriers, providers, and members to validate coverage and document findings accurately in company systems.
The agent is responsible for handling inbound calls to address inquiries regarding child support services and account histories. They must research issues, document calls accurately, and provide professional assistance to customers.
The associate will review and verify the accuracy of journal entries and accounting classifications while extracting data for process and reconciliation metrics. They will also assist with audits, maintain process documentation, and provide subject matter guidance to junior team members.
The associate will provide learning administrative services, including data entry into the SuccessFactors system and managing requests via ServiceNow. They are responsible for maintaining client standard operating procedures and troubleshooting discrepancies.
The associate will provide learning administrative services, including data entry into SuccessFactors and managing requests via ServiceNow. They are responsible for maintaining standard operating procedures and troubleshooting discrepancies within the learning management system.
The representative will assist participants with retirement and pension benefit inquiries, process requests, and update account records. They are responsible for documenting all interactions accurately and navigating multiple systems to resolve participant issues.
The representative will handle inbound calls for child support services, ensuring timely resolution of member concerns. They are also responsible for accurately documenting requests, complaints, and status changes while maintaining up-to-date program knowledge.
You will answer incoming calls from customers regarding subscriptions and offers. The role focuses on providing genuine advice and support rather than cold calling.
The Instructional Designer develops web-based, instructor-led, and virtual learning solutions by translating complex information into structured learning paths. They collaborate with subject matter experts to ensure materials align with learning objectives while managing project timelines and quality standards.
The Business Solution Architect will lead the design and development of scalable business solutions while analyzing financial data to provide actionable strategic insights. They will collaborate with technical teams and stakeholders to ensure solutions align with organizational goals, budget, and client expectations.
You will develop and maintain automated solutions for application packaging and operating system deployment within a Windows 11 environment. Additionally, you will act as a strategic partner to internal teams to align technical solutions with business objectives and IT strategy.
The Senior Strategic Buying Services Analyst will lead sourcing strategies, manage complex supplier relationships, and drive cost optimization initiatives. They will also act as a strategic partner to stakeholders, ensuring compliance and operational excellence across global procurement activities.
The Senior Java Developer is responsible for designing, developing, and supporting mission-critical applications for pharmacy benefit management and point-of-sale platforms. This role involves building scalable microservices, troubleshooting production issues, and collaborating with cross-functional teams in an Agile environment.
The representative will manage inbound calls to support beneficiaries with pension plan inquiries and guide them through the benefits process. Responsibilities include processing death kits, managing inboxes, and collaborating with the team to ensure accurate benefit commencement.
The representative will manage inbound calls to support participants with benefit-related inquiries and guide them through the benefits process. Responsibilities include managing inboxes, processing death kits, and performing walkthroughs on required beneficiary forms.
The representative will manage inbound calls to support participants with benefit-related inquiries and guide them through the benefits process. Responsibilities include performing form walkthroughs, managing inboxes, and collaborating with the team to ensure accurate benefit commencement.
The Senior Manager leads the planning and delivery of scalable infrastructure solutions across hybrid environments. They are responsible for building high-performing teams, establishing governance processes, and ensuring operational excellence through automation and standardization.
The associate will handle high-volume inbound customer calls to resolve inquiries and complaints in a fast-paced environment. They are responsible for maintaining accurate records and meeting performance, productivity, and attendance metrics.
The associate will provide high-quality customer service by handling inbound calls and resolving customer inquiries in a fast-paced environment. They are also responsible for maintaining accurate records and meeting performance, attendance, and productivity metrics.
The associate will handle inbound calls to assist Medicaid recipients and providers with eligibility, claims, and enrollment inquiries. They are responsible for documenting calls accurately while meeting productivity and performance metrics in a fast-paced environment.
Conducts training classes for employees on product features, technology, and soft skills while designing and updating training materials. Guides other trainers, analyzes training reports, and collaborates with subject matter experts to ensure content effectiveness.
The Business Analyst will gather and document requirements while partnering with stakeholders to drive process improvements and technology-enabled solutions. They are responsible for analyzing business performance data, identifying operational bottlenecks, and ensuring project deliverables align with organizational goals.
Lead cross-functional, global teams to deliver complex IT projects and programs in alignment with client expectations. Monitor project performance, manage stakeholder expectations, and develop mitigation plans for identified risks.
The Benefits Call Center Coordinator manages customer inquiries regarding benefits administration, including eligibility and enrollment. They are responsible for maintaining high levels of professionalism while navigating multiple systems to resolve time-sensitive requests.
The representative will respond to Medicaid member inquiries using standard scripts and procedures while documenting calls in a computerized system. They will act as an advocate for members by assisting with eligibility questions, application completion, and status updates.
The associate will provide first-call resolution for state eligibility programs and assist pharmacy operations by reviewing prescriptions and handling prior authorizations. They are responsible for investigating complaints, entering client data, and ensuring accurate communication regarding account issues.
The Lead Quality Analyst will manage a team of analysts while driving the adoption of AI and automation to modernize quality operations. They will serve as the primary client contact for quality activities and oversee the development of test strategies for Genesys Cloud CX and Dynamics 365.
The Document Control Specialist is responsible for receiving, processing, and classifying documents from electronic and hard copy sources based on client requirements. They also verify data from automated tools and ensure the accurate transmission of processed information to the next level.
The analyst will support the administration of Defined Benefit pension plans by performing benefit calculations and processing participant transactions. They are also responsible for researching inquiries, maintaining accurate data, and ensuring compliance with plan provisions and service-level agreements.
The representative will handle high-volume inbound customer calls to resolve inquiries and complaints while maintaining accurate records. They are responsible for meeting performance metrics and collaborating with team members to ensure high-quality customer service.
The representative will handle high-volume inbound customer calls to resolve inquiries and complaints efficiently. They are also responsible for maintaining accurate records through data entry and meeting performance metrics.
The Training and Learning Administrator is responsible for scheduling training sessions, coordinating new hire onboarding, and maintaining accurate training records. They also provide technical support for e-learning tools and assist trainers during live sessions to ensure effective knowledge transfer.
You will provide technical support to customers and ensure high satisfaction through professional and friendly communication. Additionally, you will advise customers on products and maintain accurate customer records in company systems.
The Senior Software Test Engineer will design and execute test strategies, plans, and scripts to ensure the quality of complex healthcare technology solutions. They will perform functional, integration, and database testing while managing defects and collaborating with cross-functional teams in an Agile environment.
The Senior Director leads a portfolio of complex Medicaid implementation programs, ensuring projects are delivered on time, within budget, and in alignment with regulatory and client expectations. This role provides strategic leadership across cross-functional teams, managing governance, risk, and executive stakeholder relationships throughout the implementation lifecycle.
The role involves processing disability claims by researching applications, matching documents, and capturing index data in customer systems. The processor must maintain high accuracy while adhering to quality expectations and production priorities in a remote environment.
The processor is responsible for researching customer applications, matching documents to existing claims, and capturing accurate index data. They must also maintain high quality and consistency while adhering to strict clean-desk and production requirements.
The Sales Director is responsible for building and executing a new-logo sales plan to drive profitable growth across CX, BPO, and digital operations. This role involves managing the full sales cycle, from prospecting and executive engagement to proposal shaping and contract negotiation.
The Customer Service Representative will provide quality support for the KanCare Clearinghouse Program by answering eligibility questions and documenting information accurately. They are responsible for maintaining up-to-date knowledge of program policies while ensuring courteous and concise communication with callers.
Manage customer inquiries regarding products and disease states via telephone, email, and written communication. Provide accurate medical information while maintaining compliance with industry regulations and internal quality processes.
Manage customer inquiries regarding products and disease states while providing world-class service via phone, email, and written communication. Ensure compliance with industry regulations and maintain accurate records of all customer interactions in company systems.
The associate will provide learning administrative services, including data entry into SuccessFactors and managing requests via ServiceNow. They are responsible for maintaining standard operating procedures and resolving or escalating operational discrepancies.
The role involves administering, monitoring, and troubleshooting Linux-based workloads and Azure platform services. You will collaborate with DevOps teams to support CI/CD deployments, infrastructure as code, and secure platform configurations.
Provide first and second-level technical software support for clients, including issue ticket resolution and software release migrations. Collaborate with core engineers and quality assurance teams while utilizing Jira to track support issues and change requests.
The role involves managing, coaching, and motivating customer service teams or conducting professional training and quality analysis. Responsibilities also include process optimization and ensuring high service quality within an international business environment.
The associate performs routine call center activities, identifies customer needs, and provides specialized information while maintaining accurate database records. They are responsible for resolving client issues, explaining company policies, and escalating complex concerns to senior levels.
The representative will serve as the first point of contact for South Carolina Medicaid members, answering inquiries and providing product information. They are responsible for assessing caller needs, assisting with Medicaid applications, and documenting all interactions in a computerized system.
The representative will serve as the first point of contact for Medicaid members, answering inquiries and providing product information. They are responsible for assessing caller needs, assisting with Medicaid applications, and documenting all interactions in a computerized system.
The accountant will perform month-end close activities, including journal entries, reconciliations, and financial reporting. They will also maintain master data, ensure compliance with internal controls, and support business decision-making through variance analysis.
The Senior Manager leads client services teams in eDiscovery and legal managed services, providing strategic oversight for operations and client satisfaction. They are responsible for staff development, process governance, and serving as a senior escalation point for complex operational matters.
The role involves designing, documenting, testing, and debugging software systems throughout the full development life cycle. It also requires managing user requirements, providing project estimates, and serving as a technical expert on development projects.
Manage a high volume of inbound calls to assist cardholders with account inquiries, payments, and benefits. Process transactions via web-based applications while maintaining strict confidentiality and compliance with regulations.
Oversee the end-to-end delivery of healthcare technology products from design to deployment, ensuring alignment with business goals and quality standards. Lead and mentor a team of Scrum Masters and technical personnel while managing budgets, schedules, and stakeholder expectations.
Handle incoming calls from VodafoneZiggo customers regarding subscriptions and offers. Provide genuine advice and assistance to customers to resolve their inquiries.
Plan, design, and execute onboarding and professional refresh trainings for German-speaking customer service teams. Analyze knowledge gaps and collaborate with quality assurance and project management to maintain training materials and e-learning databases.
Lead and develop a customer service team of 10-15 employees, focusing on quality and performance goals. Monitor KPIs and collaborate with training and project management to continuously improve service quality.
Administer defined benefit pension plans by processing retirement calculations, distributions, and ensuring compliance with ERISA and IRS regulations. Partner with clients, actuaries, and vendors to deliver accurate pension services and implement process improvements.
Lead infrastructure implementation projects from planning through delivery, ensuring they are completed on time and within budget. Collaborate with cross-functional teams and technical personnel to manage project milestones, risks, and stakeholder expectations.
Manage client expectations by resolving escalated customer disputes and maintaining strict adherence to project SLAs and KPIs. Handle end-to-end resolution of customer issues through communication, database updates, and policy explanation.
Execute client-defined benefits processes and manage the full project life cycle from discovery to go-live. Act as a Subject Matter Expert for client rules while mentoring junior team members and improving process efficiency.
Drive business growth within the federal government sector by engaging stakeholders and securing new contracts. Lead the end-to-end sales pipeline, including prospecting, proposal submission, and contract negotiations.
Perform quality assurance reviews on call center calls and eligibility cases to ensure compliance with the Quality Assurance Plan. Identify performance gaps and collaborate with leadership to develop corrective action plans and training needs.
Manage, optimize, and secure enterprise data systems across Oracle, SQL Server, and other platforms. Ensure high availability and performance through tuning, backup strategies, and collaboration with development teams.
Assist Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF via a high-volume call center. Responsibilities include handling application status, password resets, and guiding users through online government tools.
Represent Deutsche Bahn by providing telephone support to travelers regarding track changes, disruptions, and travel alternatives. Ensure high customer satisfaction and maintain accurate data records in relevant systems.
Provide L2/L3 production support and maintenance for Oracle Siebel CRM applications to ensure system stability and availability. Lead Siebel upgrade activities, patching, and configuration enhancements while managing deployments across various environments.
Design and develop complex Microsoft Dynamics 365 CE applications and Power Platform solutions to meet business requirements. Lead technical teams in implementing integrations, AI capabilities, and scalable architecture while providing mentorship to junior developers.
The role involves designing, implementing, and supporting Relativity and RelOne eDiscovery hosting platforms to ensure a high-quality customer experience. You will troubleshoot complex distributed systems and collaborate with internal teams and external vendors to meet demanding SLAs.
Responsible for designing, implementing, and supporting Relativity and RelOne eDiscovery hosting platforms. The role involves troubleshooting complex distributed systems and collaborating with internal teams and vendors to ensure high SLA compliance for enterprise customers.
Perform record-to-report functions, including journal entries, bank reconciliations, and month-end closing activities to produce accurate financial statements. Coordinate with clients and guide junior staff while maintaining accounting controls and documentation.
Provide telephone support to Dutch customers regarding products and services for VodafoneZiggo. Act as a commercial point of contact to offer new products, better packages, and prevent customer cancellations.
Lead the strategy, planning, and execution of a portfolio of B2B client, prospect, and industry events to drive pipeline growth and brand visibility. Collaborate with cross-functional teams to deliver high-impact in-person and virtual experiences while measuring ROI through key performance indicators.
The role focuses on maintaining IT infrastructure and operational standards through incident resolution and ticket management. It involves diagnosing system issues and assisting senior engineers in implementing new technical solutions.
The role involves designing and maintaining enterprise data models for the Medicaid Data Warehouse while leading metadata management and governance processes. You will partner with cross-functional teams to ensure data quality, lineage, and compliance with regulatory reporting requirements.
The Project Coordinator will manage assigned projects from inception to implementation, ensuring success defined by scope, budget, and timeline. They will develop project plans, monitor progress, and communicate with stakeholders to drive efficiency.
The role involves designing, implementing, and maintaining FHIR R4 servers and APIs supporting payer-relevant resources, while mapping and transforming payer system data into FHIR-compliant formats. Responsibilities also include building Java 17/Spring Boot microservices, developing event-driven APIs using Kafka, and ensuring HIPAA-compliant handling of PHI.
The engineer will design, develop, and implement automations and workflows to enhance security processes across various IT platforms and build necessary integrations between security tools. This role also involves supporting incident response tasks and contributing to continuous improvement using DevOps and agile principles.
