The Senior EDI Developer will design, configure, and maintain healthcare EDI systems while ensuring compliance with industry standards like CAQH CORE. They will collaborate with cross-functional teams to support multi-state Medicaid implementations and manage transactional mappings within the SDLC.
The representative will handle high-volume inbound customer calls to resolve inquiries and complaints while maintaining accurate system records. They are expected to meet performance metrics and collaborate with team members to ensure high-quality customer service.
The representative will handle high-volume inbound customer calls to resolve inquiries and complaints efficiently. They are also responsible for maintaining accurate records and meeting performance, productivity, and attendance metrics.
The Senior Java Developer is responsible for designing, developing, and supporting mission-critical applications for pharmacy benefit management and point-of-sale platforms. This role involves building scalable microservices, troubleshooting production issues, and collaborating with cross-functional teams in an Agile environment.
The associate is responsible for providing analytical support to overpayment programs by reviewing paid, adjusted, and offset claims within client systems. They also investigate questionable situations, update member eligibility, and document findings while collaborating with a remote team.
Respond to inbound inquiries regarding dental benefits, claims, and eligibility while resolving member or provider concerns. Document all interactions accurately within the billing system and escalate service failures to appropriate departments.
The Benefits Coordinator investigates insurance coverage and determines the correct order of benefits for members with multiple health plans. They communicate with insurance carriers and providers to ensure accurate claims processing while maintaining compliance with Medicare and federal regulations.
Performs business support or technical tasks using data organizing and coordination skills. Follows standardized procedures and practices while receiving close supervision.
Manage a high volume of incoming healthcare-related calls while navigating multiple computer systems to assist members with coverage, claims, and provider information. Ensure positive customer experiences by providing accurate information regarding benefits, medications, and authorization requirements.
The associate manages training logistics, including scheduling classrooms, coordinating catering, and handling AV/IS setup requirements. They also maintain data in the Learning Management System and generate reports on attendance and survey results for clients.
The Pension Benefits Services Specialist assists participants with benefit plan inquiries via inbound and outbound calls. They are responsible for explaining plan provisions, completing transactions, and documenting interactions in the case management system.
The associate will audit supplier obsolescence and cancellation claims while validating costs and ensuring contract compliance. They will also manage purchase order follow-ups, resolve discrepancies, and prepare detailed audit reports for stakeholders.
The engineer will install, configure, and maintain Informatica and Cognos applications within large MMIS operating environments. Responsibilities also include optimizing performance, troubleshooting production issues, and collaborating with development teams to ensure system stability.
The role involves providing 24/7/365 technical support, including monitoring database events, system performance, and managing incident tickets. Additionally, the individual will assist the Business Intelligence team by collecting data and preparing operational reports.
The role involves administering, supporting, and optimizing enterprise IBM middleware platforms including WebSphere, BAW, and IHS. Responsibilities include performing installations, patching, security hardening, and managing CI/CD pipelines for application deployments.
The Team Leader will provide disciplinary and professional leadership to a team of 10-15 customer service agents. Responsibilities include monitoring performance KPIs, conducting coaching sessions, and ensuring service quality standards are met.
The analyst will perform recurring pension plan administration, including processing retirement applications and resolving participant issues. They will also conduct system research, prepare benefit reports, and provide training to team members.
The associate will handle inbound customer calls to resolve inquiries and complaints while maintaining accurate records. They are expected to meet performance metrics and collaborate with team members to ensure high-quality customer service.
Develop and maintain scripts, automations, and integrations that improve security operations, including incident response, vulnerability management, and security monitoring. Create dashboards, reports, and documentation to track operational deliverables and security posture, while supporting senior engineers and applying DevOps and agile practices.
You will assist Dutch-speaking customers via telephone with inquiries regarding products and services. Your role involves active listening, providing solutions, and acting as a commercial point of contact to prevent cancellations.
Assist customers with inquiries and issues related to their prescription coverage while managing a steady volume of incoming calls. Navigate multiple systems simultaneously to provide accurate information and resolve customer concerns.
Handle incoming calls about Medicare benefits, enrollment, eligibility, invoicing, claims, and related services, using multiple client systems and resources to provide accurate information. Listen to members’ needs, explain applicable programs and benefits, and resolve issues through effective answers, callbacks, and follow-up.
The role involves driving growth by securing new contracts and nurturing existing client relationships through consultative sales. You will manage the entire sales cycle while collaborating with internal partners to provide innovative BPO solutions to clients.
The representative will respond to Medicaid member inquiries using standard scripts and procedures while documenting calls in a computerized system. They will also assist members with eligibility information, application completion, and status updates to ensure their needs are met.
The analyst will manage workforce distribution, analyze call traffic, and create operational forecasts to ensure efficiency. They are responsible for maintaining workload balance and reporting findings to management using analytical tools.
The role involves managing and maintaining complex scheduling processes while ensuring high standards of service delivery for clients. You will collaborate with vendors and internal teams to resolve scheduling issues and ensure operational efficiency.
The consultant will drive business growth in the federal sector by engaging with key stakeholders and managing the full sales pipeline. They are responsible for leading RFP/RFI responses, negotiating contracts, and maintaining strong relationships with federal clients.
The Infrastructure Solutions Architect owns the design and implementation of infrastructure solutions across cloud and on-premises environments. They lead architecture planning, gap analysis, and cross-functional collaboration to ensure technical objectives align with business strategies.
The Senior Solution Architect designs end-to-end Finance and Accounting outsourcing solutions, including staffing models, operational strategies, and automation opportunities. They lead the development of competitive RFP responses and serve as a trusted advisor to clients throughout the sales lifecycle.
The role involves leading the design, development, and implementation of customized solutions within the Microsoft Dynamics 365 platform. You will also manage project delivery, provide technical mentorship to junior developers, and collaborate with stakeholders to resolve technical issues.
The representative will handle inbound customer inquiries, resolve complex issues, and provide specialized information in a professional and empathetic manner. They are responsible for maintaining accurate database records and escalating concerns according to established company policies and service level agreements.
The Senior Application Developer will design, develop, and maintain enterprise-scale web applications using modern Microsoft technologies. They will also lead technical teams, mentor junior developers, and collaborate with security teams to remediate application vulnerabilities.
The representative will answer high-volume calls to assist Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF. Responsibilities include navigating government online tools, inputting data into multiple systems, and providing accurate information while adhering to strict scripts and performance goals.
The role involves driving business growth within state and local government agencies by identifying new opportunities and fostering long-term stakeholder relationships. You will collaborate with subject matter experts to develop tailored solutions and manage the preparation of RFP and RFI responses.
The representative will manage inbound calls to assist beneficiaries with benefit-related inquiries and guide them through the necessary documentation process. They are also responsible for managing inboxes and collaborating with the team to ensure accurate service delivery.
The representative will respond to Medicaid member inquiries using computerized systems and standard scripts to assess needs and resolve issues. They will also assist members with Medicaid applications and provide status updates while maintaining accurate documentation.
Provide exceptional customer support for claims, debit card issues, and website navigation while managing 30–40 calls per day. Assist customers with account setups, distributions, and inquiries regarding tax forms and commuter orders.
The Director, Client Partner is responsible for managing and growing commercial accounts by serving as a strategic advisor and ensuring delivery excellence. This role involves overseeing account strategy, revenue growth, profitability, and maintaining strong executive-level relationships with clients.
The representative will answer incoming calls to assist customers with inquiries regarding healthcare, retirement, and employee benefits. They are responsible for navigating multiple systems to provide accurate information while maintaining professionalism and meeting performance standards.
Handle inbound calls with a focus on accuracy, empathy, and first-call resolution while navigating multiple systems to resolve complex benefit inquiries. Provide professional written communication via chat and ensure all processes adhere to compliance and service standards.
The Benefits Call Center Representative supports customers by answering inbound calls regarding defined benefit pension plans and retirement programs. Responsibilities include assisting with eligibility questions, benefit calculations, and processing transactions while maintaining high quality and accuracy standards.
The Senior Sales Executive will drive business growth in the U.S. state and local government sector by prospecting for new opportunities and managing the full sales pipeline. They will lead the preparation of RFP responses and cultivate long-term partnerships with key agency stakeholders to secure new contracts.
The agent is responsible for handling inbound calls to address inquiries regarding child support services and account histories. They must research issues, document calls accurately, and provide professional assistance to customers.
The associate will review and verify the accuracy of journal entries and accounting classifications while extracting data for process and reconciliation metrics. They will also assist with audits, maintain process documentation, and provide subject matter guidance to junior team members.
The representative will assist participants with retirement and pension benefit inquiries, process requests, and update account records. They are responsible for documenting all interactions accurately and navigating multiple systems to resolve participant issues.
The representative will handle inbound calls for child support services, ensuring timely resolution of member concerns. They are also responsible for accurately documenting requests, complaints, and status changes while maintaining up-to-date program knowledge.
You will answer incoming calls from customers regarding subscriptions and offers. The role focuses on providing genuine advice and support rather than cold calling.
The representative will manage inbound calls to support beneficiaries with pension plan inquiries and guide them through the benefits process. Responsibilities include processing death kits, managing inboxes, and collaborating with the team to ensure accurate benefit commencement.
The representative will manage inbound calls to support participants with benefit-related inquiries and guide them through the benefits process. Responsibilities include managing inboxes, processing death kits, and performing walkthroughs on required beneficiary forms.
The representative will manage inbound calls to support participants with benefit-related inquiries and guide them through the benefits process. Responsibilities include performing form walkthroughs, managing inboxes, and collaborating with the team to ensure accurate benefit commencement.
The associate will provide high-quality customer service by handling inbound calls and resolving customer inquiries in a fast-paced environment. They are also responsible for maintaining accurate records and meeting performance, attendance, and productivity metrics.
The associate will handle inbound calls to assist Medicaid recipients and providers with eligibility, claims, and enrollment inquiries. They are responsible for documenting calls accurately while meeting productivity and performance metrics in a fast-paced environment.
Conducts training classes for employees on product features, technology, and soft skills while designing and updating training materials. Guides other trainers, analyzes training reports, and collaborates with subject matter experts to ensure content effectiveness.
The associate will provide first-call resolution for state eligibility programs and assist pharmacy operations by reviewing prescriptions and handling prior authorizations. They are responsible for investigating complaints, entering client data, and ensuring accurate communication regarding account issues.
The Lead Quality Analyst will manage a team of analysts while driving the adoption of AI and automation to modernize quality operations. They will serve as the primary client contact for quality activities and oversee the development of test strategies for Genesys Cloud CX and Dynamics 365.
The analyst will support the administration of Defined Benefit pension plans by performing benefit calculations and processing participant transactions. They are also responsible for researching inquiries, maintaining accurate data, and ensuring compliance with plan provisions and service-level agreements.
You will provide technical support to customers and ensure high satisfaction through professional and friendly communication. Additionally, you will advise customers on products and maintain accurate customer records in company systems.
The Senior Software Test Engineer will design and execute test strategies, plans, and scripts to ensure the quality of complex healthcare technology solutions. They will perform functional, integration, and database testing while managing defects and collaborating with cross-functional teams in an Agile environment.
The Senior Director leads a portfolio of complex Medicaid implementation programs, ensuring projects are delivered on time, within budget, and in alignment with regulatory and client expectations. This role provides strategic leadership across cross-functional teams, managing governance, risk, and executive stakeholder relationships throughout the implementation lifecycle.
The Sales Director is responsible for building and executing a new-logo sales plan to drive profitable growth across CX, BPO, and digital operations. This role involves managing the full sales cycle, from prospecting and executive engagement to proposal shaping and contract negotiation.
Manage customer inquiries regarding products and disease states via telephone, email, and written communication. Provide accurate medical information while maintaining compliance with industry regulations and internal quality processes.
Manage customer inquiries regarding products and disease states while providing world-class service via phone, email, and written communication. Ensure compliance with industry regulations and maintain accurate records of all customer interactions in company systems.
The associate will provide learning administrative services, including data entry into SuccessFactors and managing requests via ServiceNow. They are responsible for maintaining standard operating procedures and resolving or escalating operational discrepancies.
The role involves administering, monitoring, and troubleshooting Linux-based workloads and Azure platform services. You will collaborate with DevOps teams to support CI/CD deployments, infrastructure as code, and secure platform configurations.
Provide first and second-level technical software support for clients, including issue ticket resolution and software release migrations. Collaborate with core engineers and quality assurance teams while utilizing Jira to track support issues and change requests.
The role involves managing, coaching, and motivating customer service teams or conducting professional training and quality analysis. Responsibilities also include process optimization and ensuring high service quality within an international business environment.
The associate performs routine call center activities, identifies customer needs, and provides specialized information while maintaining accurate database records. They are responsible for resolving client issues, explaining company policies, and escalating complex concerns to senior levels.
The representative will serve as the first point of contact for South Carolina Medicaid members, answering inquiries and providing product information. They are responsible for assessing caller needs, assisting with Medicaid applications, and documenting all interactions in a computerized system.
The representative will serve as the first point of contact for Medicaid members, answering inquiries and providing product information. They are responsible for assessing caller needs, assisting with Medicaid applications, and documenting all interactions in a computerized system.
The accountant will perform month-end close activities, including journal entries, reconciliations, and financial reporting. They will also maintain master data, ensure compliance with internal controls, and support business decision-making through variance analysis.
The Senior Manager leads client services teams in eDiscovery and legal managed services, providing strategic oversight for operations and client satisfaction. They are responsible for staff development, process governance, and serving as a senior escalation point for complex operational matters.
The role involves designing, documenting, testing, and debugging software systems throughout the full development life cycle. It also requires managing user requirements, providing project estimates, and serving as a technical expert on development projects.
Oversee the end-to-end delivery of healthcare technology products from design to deployment, ensuring alignment with business goals and quality standards. Lead and mentor a team of Scrum Masters and technical personnel while managing budgets, schedules, and stakeholder expectations.
Handle incoming calls from VodafoneZiggo customers regarding subscriptions and offers. Provide genuine advice and assistance to customers to resolve their inquiries.
Plan, design, and execute onboarding and professional refresh trainings for German-speaking customer service teams. Analyze knowledge gaps and collaborate with quality assurance and project management to maintain training materials and e-learning databases.
Manage client expectations by resolving escalated customer disputes and maintaining strict adherence to project SLAs and KPIs. Handle end-to-end resolution of customer issues through communication, database updates, and policy explanation.
Execute client-defined benefits processes and manage the full project life cycle from discovery to go-live. Act as a Subject Matter Expert for client rules while mentoring junior team members and improving process efficiency.
Provide L2/L3 production support and maintenance for Oracle Siebel CRM applications to ensure system stability and availability. Lead Siebel upgrade activities, patching, and configuration enhancements while managing deployments across various environments.
The role involves designing, implementing, and supporting Relativity and RelOne eDiscovery hosting platforms to ensure a high-quality customer experience. You will troubleshoot complex distributed systems and collaborate with internal teams and external vendors to meet demanding SLAs.
Lead the strategy, planning, and execution of a portfolio of B2B client, prospect, and industry events to drive pipeline growth and brand visibility. Collaborate with cross-functional teams to deliver high-impact in-person and virtual experiences while measuring ROI through key performance indicators.
The role involves designing and maintaining enterprise data models for the Medicaid Data Warehouse while leading metadata management and governance processes. You will partner with cross-functional teams to ensure data quality, lineage, and compliance with regulatory reporting requirements.
The Project Coordinator will manage assigned projects from inception to implementation, ensuring success defined by scope, budget, and timeline. They will develop project plans, monitor progress, and communicate with stakeholders to drive efficiency.
