Manage inbound calls, chats, and emails to resolve multi-product fraud requests and account inquiries. Process fraud claims, conduct investigations, and document all actions accurately within the case management system.
Conduent
89 Remote Job Openings at Conduent
Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)
Conduent
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Full Time
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3 days ago
Conduent
The representative will serve as the first point of contact for South Carolina Medicaid members, answering inquiries and providing product information. They are responsible for assessing caller needs, assisting with Medicaid applications, and documenting all interactions in a computerized system.
The representative will serve as the first point of contact for Medicaid members, answering inquiries and providing product information. They are responsible for assessing caller needs, assisting with Medicaid applications, and documenting all interactions in a computerized system.
The accountant will perform month-end close activities, including journal entries, reconciliations, and financial reporting. They will also maintain master data, ensure compliance with internal controls, and support business decision-making through variance analysis.
The Infrastructure Engineer III is responsible for the strategy, design, and management of secure digital fax services and telephony infrastructure. This role involves administering Active Directory, Azure environments, and ensuring system availability and security across the enterprise.
Provide exceptional customer support for claims, debit card issues, and website navigation while managing 30-40 calls per day. Assist customers with HSA contributions, distributions, account setups, and tax form inquiries.
The Senior Manager leads client services teams in eDiscovery and legal managed services, providing strategic oversight for operations and client satisfaction. They are responsible for staff development, process governance, and serving as a senior escalation point for complex operational matters.
The role involves designing, documenting, testing, and debugging software systems throughout the full development life cycle. It also requires managing user requirements, providing project estimates, and serving as a technical expert on development projects.
Manage a high volume of inbound calls to assist cardholders with account inquiries, payments, and benefits. Process transactions via web-based applications while maintaining strict confidentiality and compliance with regulations.
The role manages Medicaid Drug Rebate Program activities, including invoicing, payment allocation, and accounts receivable reconciliation. It also involves researching manufacturer disputes and ensuring regulatory compliance for state rebate programs.
Manage Medicaid Drug Rebate Program activities including invoicing, payment allocation, and accounts receivable reconciliation. Support regulatory compliance through audit documentation, dispute tracking, and the generation of CMS-required utilization files.
Oversee the end-to-end delivery of healthcare technology products from design to deployment, ensuring alignment with business goals and quality standards. Lead and mentor a team of Scrum Masters and technical personnel while managing budgets, schedules, and stakeholder expectations.
Manage a high volume of inbound calls to provide cardholders with information regarding payments and benefits. Process transactions via web-based applications while maintaining strict confidentiality and compliance with regulations.
Support customers via inbound calls regarding defined benefit pension plans and retirement programs. Assist callers with eligibility, benefit calculations, and payment options while navigating multiple systems.
Medical Services Specialist with Swedish and Finnish Language- 100% Home Office
Conduent
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Full Time
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10 days ago
Conduent
The specialist serves as the primary resource for customers, providing product and disease state information via telephone and email. They are responsible for managing inquiries to resolution, complying with industry regulations, and recording customer interactions in appropriate systems.
100% Home Office Nederlandstalige Klantadviseur - Inbound vanuit heel Turkije
Conduent
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Full Time
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10 days ago
Conduent
Handle incoming calls from VodafoneZiggo customers regarding subscriptions and offers. Provide genuine advice and assistance to customers to resolve their inquiries.
Handle incoming calls to assist members with Medicare plan enrollment, disenrollment, and claims processing. Navigate 30-40 different systems to provide accurate healthcare benefit information and support.
Lead and develop a customer service team of 10-15 employees, focusing on quality and performance goals. Monitor KPIs and collaborate with training and project management to continuously improve service quality.
Plan, design, and execute onboarding and professional refresh trainings for German-speaking customer service teams. Analyze knowledge gaps and collaborate with quality assurance and project management to maintain training materials and e-learning databases.
Handle high-volume inbound calls from debit cardholders and provide accurate account information. Assist with supervisor callbacks, agent chat support, and the implementation of work assignments.
Act as the first point of contact to resolve customer issues regarding SSL, servers, and relational databases. Maintain accurate customer profiles while providing empathetic and professional technical support.
Director, Business Lead Development, Partners & Alliances
Conduent
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Full Time
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13 days ago
Conduent
Lead the strategy and execution of the partner and alliance ecosystem to drive pipeline generation and revenue growth. Collaborate with cross-functional teams to develop joint go-to-market strategies and manage executive-level relationships with technology providers.
Senior Benefits Administration Services Analyst - Defined Benefits
Conduent
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Full Time
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13 days ago
Conduent
Administer defined benefit pension plans by processing retirement calculations, distributions, and ensuring compliance with ERISA and IRS regulations. Partner with clients, actuaries, and vendors to deliver accurate pension services and implement process improvements.
Manage a high volume of incoming healthcare calls to assist customers with coverage, copays, and authorizations. Navigate multiple computer systems simultaneously to provide accurate information regarding medical services and pharmacy claims.
Lead infrastructure implementation projects from planning through delivery, ensuring they are completed on time and within budget. Collaborate with cross-functional teams and technical personnel to manage project milestones, risks, and stakeholder expectations.
Handle inbound calls to assist participants with pension and retirement benefit inquiries, including payments and account information. Research and resolve participant concerns while meeting productivity and quality expectations.
Manage client expectations by resolving escalated customer disputes and maintaining strict adherence to project SLAs and KPIs. Handle end-to-end resolution of customer issues through communication, database updates, and policy explanation.
Manage the full recruitment lifecycle from sourcing and screening to offer acceptance for various positions. Partner with hiring managers to develop recruiting strategies and maintain talent pipelines using an ATS.
Serves as the chief legal officer and Corporate Secretary, providing strategic counsel to the CEO and Board of Directors. Leads the global legal function, overseeing governance, compliance, risk management, and complex commercial transactions.
Execute client-defined benefits processes and manage the full project life cycle from discovery to go-live. Act as a Subject Matter Expert for client rules while mentoring junior team members and improving process efficiency.
The role involves collecting data from internal and external customers to generate operational reports and dashboards for decision-making. Additionally, the analyst provides operational support by scheduling meetings and preparing materials for leadership.
The role involves reviewing journal entries, verifying accounting classifications, and assisting with audits and reconciliation metrics. Additionally, the analyst ensures adherence to standardized process landscapes and guides the quality verifiers team.
Handle inbound inquiries regarding dental benefits, eligibility, and claims for Commercial and Medicare plans. Resolve member and provider concerns by investigating issues and documenting interactions within the billing system.
Drive business growth within the federal government sector by engaging stakeholders and securing new contracts. Lead the end-to-end sales pipeline, including prospecting, proposal submission, and contract negotiations.
Provide document review and data support for a child support payment processing center. Assist users with website navigation, account reactivation, and payment inquiries.
Perform quality assurance reviews on call center calls and eligibility cases to ensure compliance with the Quality Assurance Plan. Identify performance gaps and collaborate with leadership to develop corrective action plans and training needs.
Manage, optimize, and secure enterprise data systems across Oracle, SQL Server, and other platforms. Ensure high availability and performance through tuning, backup strategies, and collaboration with development teams.
Handle inbound calls for child support customers across multiple states to provide accurate information and one-call resolutions. Document requests, complaints, and grievances while maintaining up-to-date program knowledge.
Manage inbound calls and emails to assist travelers using multiple systems and tools. Maintain service level agreement targets while collaborating with the team to improve service quality.
Assist Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF via a high-volume call center. Responsibilities include handling application status, password resets, and guiding users through online government tools.
Assist Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF via a high-volume call center. Responsibilities include handling application status, password resets, and guiding users through online government tools.
Handle inbound calls to assist customers with employee and retiree annuity benefits and retirement-related inquiries. Manage high call volumes while navigating multiple systems to provide accurate and timely resolutions.
Provide exceptional customer care across multiple channels including calls, chats, and social media. Manage requirements and report client information in real-time following established campaign protocols.
Handle inbound calls for the New Jersey Department of Human Services Office of Child Support to address and research customer inquiries. Responsibilities include documenting calls, resetting caller identification, and providing accurate information regarding payment and account histories.
Represent Deutsche Bahn by providing telephone support to travelers regarding track changes, disruptions, and travel alternatives. Ensure high customer satisfaction and maintain accurate data records in relevant systems.
Provide compassionate support to beneficiaries navigating sensitive life transitions via inbound calls and guidance. Perform administrative back-office duties including processing claims and filing paperwork.
Provide L2/L3 production support and maintenance for Oracle Siebel CRM applications to ensure system stability and availability. Lead Siebel upgrade activities, patching, and configuration enhancements while managing deployments across various environments.
Provide technical help desk support for customer-escalated issues and bugs through research and investigation. Manage service requests and incidents in a 24x7 environment, coordinating with Level 2 and 3 support to restore service.
Training Services Coordination and Logistics Associate III
Conduent
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Full Time
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a month ago
Conduent
Provide learning administrative services including data entry into SuccessFactors and managing requests via ServiceNow. Maintain client standard operating procedures and escalate technical discrepancies to management for resolution.
Design and develop complex Microsoft Dynamics 365 CE applications and Power Platform solutions to meet business requirements. Lead technical teams in implementing integrations, AI capabilities, and scalable architecture while providing mentorship to junior developers.
Design and implement efficient network infrastructure solutions while collaborating with cross-functional teams to deliver project objectives. Maintain critical network documentation and participate in agile project planning and daily stand-ups.
The role involves designing, implementing, and supporting Relativity and RelOne eDiscovery hosting platforms to ensure a high-quality customer experience. You will troubleshoot complex distributed systems and collaborate with internal teams and external vendors to meet demanding SLAs.
Manage a high volume of inbound calls to assist cardholders with payment and benefit inquiries. Process transactions via web-based applications while maintaining strict confidentiality and compliance with regulations.
Handle inbound calls, chats, and emails to resolve multi-product fraud-related client requests and process fraud claims. Conduct investigations and document all actions in the case management system while delivering a professional client experience.
Responsible for designing, implementing, and supporting Relativity and RelOne eDiscovery hosting platforms. The role involves troubleshooting complex distributed systems and collaborating with internal teams and vendors to ensure high SLA compliance for enterprise customers.
Process Flexible Spending Account (FSA) and Health Savings Account (HSA) claims. Maintain a 'clean desk' by completing all assigned work daily while remaining on camera during shifts.
Responsible for the design, development, and deployment of scalable web-based applications to support HCP business operations. This includes optimizing operational efficiency, mentoring junior developers, and performing SQL Server performance tuning.
Medical Services Specialist with English and Spanish Language
Conduent
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Full Time
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a month ago
Conduent
Serve as the primary resource for customers regarding medical products and disease state information via phone and email. Manage customer inquiries to resolution while complying with industry regulations for adverse events and product quality.
Perform record-to-report functions, including journal entries, bank reconciliations, and month-end closing activities to produce accurate financial statements. Coordinate with clients and guide junior staff while maintaining accounting controls and documentation.
Coordinate and track priority technology projects to ensure delivery on time, within scope, and within budget. Maintain core project artifacts and produce reports and dashboards to communicate status and risks to stakeholders.
Design and implement scalable security automations and workflows to enhance the organization's cybersecurity posture. Collaborate with cross-functional teams to optimize integrations between security tools and streamline incident response.
Provide telephone support to Dutch customers regarding products and services for VodafoneZiggo. Act as a commercial point of contact to offer new products, better packages, and prevent customer cancellations.
Lead and mentor a telesales team while handling escalated customer transactions and ensuring efficient end-to-end resolution of issues. The role involves allocating work, proposing process improvements, and maintaining high standards of customer empathy and service.
100% Home Office Nederlandstalige Klantadviseur - Inbound vanuit heel Spanje
Conduent
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Full Time
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2 months ago
Conduent
Execute inbound and outbound sales marketing activities while identifying customer requirements to match them with appropriate products or services. Provide legal and product information to customers and maintain accurate database records.
Lead the strategy, planning, and execution of a portfolio of B2B client, prospect, and industry events to drive pipeline growth and brand visibility. Collaborate with cross-functional teams to deliver high-impact in-person and virtual experiences while measuring ROI through key performance indicators.
Director, Content & Editorial Strategy, B2B Commercial Marketing
Conduent
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Full Time
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2 months ago
Conduent
Define and lead the B2B content vision and editorial strategy across the Commercial portfolio to drive demand generation and brand differentiation. Oversee the development of thought leadership, social media narratives, and content governance while mentoring a team of content professionals.
The Director will design and operationalize an integrated commercial intelligence framework connecting win/loss analysis, client feedback, and pricing insights. They will provide data-driven recommendations to senior leadership to optimize competitive positioning and revenue performance.
This role acts as a senior technical leader bridging strategic partnerships and enterprise solution architecture to deliver complex, multi-service solutions. It involves designing scalable architectures for clients and collaborating with sales teams to drive revenue growth and joint go-to-market execution.
Lead the development of sourcing strategies and manage complex supplier relationships for direct purchasing commodities. Drive cost optimization initiatives and ensure procurement compliance while mentoring other buyers to improve operational excellence.
Lead and develop a team of 20+ associates to ensure operational excellence and high-quality service delivery. Partner with internal leadership and the Commonwealth of Kentucky to resolve challenges and improve business processes.
Develop and support enterprise-level full stack applications, contributing to both front-end and back-end components. Collaborate with cross-functional teams to deliver scalable solutions using a variety of Java frameworks and deployment tools.
Design, develop, and maintain enterprise reporting solutions and SAP BusinessObjects universes to support business analytics. Administer the BI platform, managing security, user access, and system performance optimization.
Proactively identify and disrupt advanced threats across enterprise and cloud environments using hypothesis-driven hunting and detection engineering. Collaborate with global security teams to refine detection logic and integrate threat intelligence into actionable defensive strategies.
Principal Technical Architect – Hybrid, Composable & AI Platforms
Conduent
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Full Time
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2 months ago
Conduent
Define and evolve the multi-year architectural vision for hybrid and AI-enabled platforms to ensure resilience and cost efficiency. Lead the modernization of monolithic architectures into composable, cloud-native services while serving as a strategic partner to the Chief Technical Architect.
The role focuses on maintaining IT infrastructure and operational standards through incident resolution and ticket management. It involves diagnosing system issues and assisting senior engineers in implementing new technical solutions.
App Dev & Support Engineer III/ Data Architect /Data Governance Lead
Conduent
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Full Time
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3 months ago
Conduent
The role involves designing and maintaining enterprise data models for the Medicaid Data Warehouse while leading metadata management and governance processes. You will partner with cross-functional teams to ensure data quality, lineage, and compliance with regulatory reporting requirements.
The Network Security Architect will design and implement robust network solutions using Palo Alto, F5, and Azure technologies. They are also responsible for maintaining architecture documentation and collaborating with cross-functional teams to meet project objectives.
The Project Coordinator will manage assigned projects from inception to implementation, ensuring success defined by scope, budget, and timeline. They will develop project plans, monitor progress, and communicate with stakeholders to drive efficiency.
The Information Security Engineer III will assist in internal audits and ensure compliance with security standards and regulations. They will perform risk assessments, security audits, and develop security reports and policies.
The Senior Manager is accountable for the successful end-to-end delivery of infrastructure initiatives supporting the Transportation line of business across hybrid environments. This involves leading delivery planning, execution, dependency management, and risk mitigation while balancing business demand against delivery capacity.
The role involves designing, implementing, and maintaining FHIR R4 servers and APIs supporting payer-relevant resources, while mapping and transforming payer system data into FHIR-compliant formats. Responsibilities also include building Java 17/Spring Boot microservices, developing event-driven APIs using Kafka, and ensuring HIPAA-compliant handling of PHI.
The role involves designing, developing, and deploying enterprise-level ETL solutions using Informatica PowerCenter, extracting data from various sources like Oracle, SQL Server, and SAP, and loading it into target data warehouse environments. Key duties also include optimizing ETL processes, conducting data validation, and providing essential production support for data-related issues.
The engineer will design, develop, and implement automations and workflows to enhance security processes across various IT platforms and build necessary integrations between security tools. This role also involves supporting incident response tasks and contributing to continuous improvement using DevOps and agile principles.
The IT Security Architect defines and governs the security architecture for enterprise technology platforms across on-site, hybrid, and cloud environments, establishing technical standards and security guardrails for engineering teams. Key duties include designing security frameworks, defining identity and cloud security standards, and leading security architecture reviews and risk assessments.
The role involves supporting the validation, performance, and quality of software systems by communicating and collaborating with cross-functional teams within Agile/Waterfall methodologies. Key tasks include translating specifications into documentation and validating data mapping between internal systems and various EDI formats.
The role involves designing, developing, and maintaining scalable web-based applications and microservices, requiring active participation in architecture and technical decision-making. Key duties include developing front-end applications with Angular, building backend services with Spring Boot, implementing containerization, and applying CI/CD practices.
The Senior Java Developer is responsible for designing, developing, and supporting mission-critical applications for pharmacy benefit management and point-of-sale platforms. This role involves building scalable microservices, troubleshooting complex issues, and ensuring high-quality solutions while collaborating across distributed teams.
The Senior Java Developer is responsible for designing, developing, and supporting mission-critical applications for pharmacy benefit management and point-of-sale platforms. This role involves building scalable microservices, troubleshooting complex issues, and collaborating with distributed teams to deliver high-quality solutions.
The Senior EDI Developer will design, configure, support, and enhance COTS-based healthcare solutions, focusing on multi-state Medicaid implementations within an EDI environment. Key duties include designing, developing, testing, and debugging EDI systems, performing CAQH CORE validation, and maintaining configuration using Azure DevOps.
