The CITO is responsible for defining and executing the global technology strategy, including modernization, digital innovation, and enterprise transformation. They will oversee global technology operations, cybersecurity, data and AI initiatives, and manage large-scale technology budgets and vendor relationships.
The Lead Quality Analyst will manage a team of analysts while driving the adoption of AI and automation to modernize quality operations. They will serve as the primary client contact for quality activities and oversee the development of test strategies for Genesys Cloud CX and Dynamics 365.
The Document Control Specialist is responsible for receiving, processing, and classifying documents from electronic and hard copy sources based on client requirements. They also verify data from automated tools and ensure the accurate transmission of processed information to the next level.
The representative will respond to Medicaid member inquiries using standardized scripts and procedures while documenting calls in multiple systems. They will act as an advocate for members by assisting with eligibility questions, application completion, and status updates.
The analyst will support the administration of Defined Benefit pension plans by performing benefit calculations and processing participant transactions. They are also responsible for researching inquiries, maintaining accurate data, and ensuring compliance with plan provisions and service-level agreements.
The representative will handle telehealth-based phone calls and email inquiries regarding insurance, billing, and technical support. They are responsible for managing a steady volume of incoming calls while navigating multiple systems to assist patients with scheduling and account information.
The representative will handle high-volume inbound customer calls to resolve inquiries and complaints while maintaining accurate records. They are responsible for meeting performance metrics and collaborating with team members to ensure high-quality customer service.
The representative will handle high-volume inbound customer calls to resolve inquiries and complaints efficiently. They are also responsible for maintaining accurate records through data entry and meeting performance metrics.
The analyst will provide technical help desk support for customer-escalated issues and bugs, including research and investigation. They are responsible for managing tickets, monitoring production systems, and coordinating with support personnel to resolve incidents.
The Senior Pega Developer will design, develop, and implement complex business applications using the Pega Platform while ensuring adherence to enterprise architecture standards. The role involves leading technical teams, performing code reviews, and optimizing system performance through robust integration and DevOps practices.
The Training and Learning Administrator is responsible for scheduling training sessions, coordinating new hire onboarding, and maintaining accurate training records. They also provide technical support for e-learning tools and assist trainers during live sessions to ensure effective knowledge transfer.
The Program Manager will provide strategic leadership for Medical Information services, overseeing global teams and ensuring contractual performance. Responsibilities include managing P&L, driving operational efficiency, and fostering client relationships to ensure service excellence.
Provide exceptional customer support for claims, debit card issues, and website navigation while managing 30–40 calls per day. Assist customers with HSA contributions, distributions, account setup, and tax form inquiries.
You will provide technical support to customers and ensure high satisfaction through professional and friendly communication. Additionally, you will advise customers on products and maintain accurate customer records in company systems.
The Senior Software Test Engineer will design and execute test strategies, plans, and scripts to ensure the quality of complex healthcare technology solutions. They will perform functional, integration, and database testing while managing defects and collaborating with cross-functional teams in an Agile environment.
The Senior Director leads a portfolio of complex Medicaid implementation programs, ensuring projects are delivered on time, within budget, and in alignment with regulatory and client expectations. This role provides strategic leadership across cross-functional teams, managing governance, risk, and executive stakeholder relationships throughout the implementation lifecycle.
The role involves processing disability claims by researching applications, matching documents, and capturing index data in customer systems. The processor must maintain high accuracy while adhering to quality expectations and production priorities in a remote environment.
The processor is responsible for researching customer applications, matching documents to existing claims, and capturing accurate index data. They must also maintain high quality and consistency while adhering to strict clean-desk and production requirements.
The associate will manage inbound calls to provide compassionate support and guidance to beneficiaries regarding their options and sensitive life transitions. Additionally, the role involves performing back-office administrative tasks such as processing claims and filing paperwork.
The Sales Director is responsible for building and executing a new-logo sales plan to drive profitable growth across CX, BPO, and digital operations. This role involves managing the full sales cycle, from prospecting and executive engagement to proposal shaping and contract negotiation.
The Claims Processor is responsible for accurately entering and reviewing data within internal systems in a high-volume environment. They must also monitor team communications and adjust workflows to meet productivity goals.
The Project Manager will lead cross-functional initiatives through all phases of the project lifecycle, from planning to execution and closeout. They are responsible for managing project scope, budgets, schedules, and stakeholder communications to ensure successful delivery.
The Customer Service Representative will provide quality support for the KanCare Clearinghouse Program by answering eligibility questions and documenting information accurately. They are responsible for maintaining up-to-date knowledge of program policies while ensuring courteous and concise communication with callers.
The programmer analyst will be responsible for the design, development, and maintenance of mainframe COBOL-based applications within the banking and finance sector. They will also provide domain expertise, mentor colleagues, and ensure all application designs adhere to architectural blueprints and compliance policies.
Manage customer inquiries regarding products and disease states via telephone, email, and written communication. Provide accurate medical information while maintaining compliance with industry regulations and internal quality processes.
Manage customer inquiries regarding products and disease states while providing world-class service via phone, email, and written communication. Ensure compliance with industry regulations and maintain accurate records of all customer interactions in company systems.
The associate will provide learning administrative services, including data entry into SuccessFactors and managing requests via ServiceNow. They are responsible for maintaining standard operating procedures and resolving or escalating operational discrepancies.
The role involves administering, monitoring, and troubleshooting Linux-based workloads and Azure platform services. You will collaborate with DevOps teams to support CI/CD deployments, infrastructure as code, and secure platform configurations.
Provide first and second-level technical software support for clients, including issue ticket resolution and software release migrations. Collaborate with core engineers and quality assurance teams while utilizing Jira to track support issues and change requests.
The role involves managing, coaching, and motivating customer service teams or conducting professional training and quality analysis. Responsibilities also include process optimization and ensuring high service quality within an international business environment.
The associate performs routine call center activities, identifies customer needs, and provides specialized information while maintaining accurate database records. They are responsible for resolving client issues, explaining company policies, and escalating complex concerns to senior levels.
Manage inbound calls, chats, and emails to resolve multi-product fraud requests and account inquiries. Process fraud claims, conduct investigations, and document all actions accurately within the case management system.
The representative will serve as the first point of contact for South Carolina Medicaid members, answering inquiries and providing product information. They are responsible for assessing caller needs, assisting with Medicaid applications, and documenting all interactions in a computerized system.
The representative will serve as the first point of contact for Medicaid members, answering inquiries and providing product information. They are responsible for assessing caller needs, assisting with Medicaid applications, and documenting all interactions in a computerized system.
The accountant will perform month-end close activities, including journal entries, reconciliations, and financial reporting. They will also maintain master data, ensure compliance with internal controls, and support business decision-making through variance analysis.
The Infrastructure Engineer III is responsible for the strategy, design, and management of secure digital fax services and telephony infrastructure. This role involves administering Active Directory, Azure environments, and ensuring system availability and security across the enterprise.
The Senior Manager leads client services teams in eDiscovery and legal managed services, providing strategic oversight for operations and client satisfaction. They are responsible for staff development, process governance, and serving as a senior escalation point for complex operational matters.
The role involves designing, documenting, testing, and debugging software systems throughout the full development life cycle. It also requires managing user requirements, providing project estimates, and serving as a technical expert on development projects.
Manage a high volume of inbound calls to assist cardholders with account inquiries, payments, and benefits. Process transactions via web-based applications while maintaining strict confidentiality and compliance with regulations.
Manage Medicaid Drug Rebate Program activities including invoicing, payment allocation, and accounts receivable reconciliation. Support regulatory compliance through audit documentation, dispute tracking, and the generation of CMS-required utilization files.
The role manages Medicaid Drug Rebate Program activities, including invoicing, payment allocation, and accounts receivable reconciliation. It also involves researching manufacturer disputes and ensuring regulatory compliance for state rebate programs.
Oversee the end-to-end delivery of healthcare technology products from design to deployment, ensuring alignment with business goals and quality standards. Lead and mentor a team of Scrum Masters and technical personnel while managing budgets, schedules, and stakeholder expectations.
Manage a high volume of inbound calls to provide cardholders with information regarding payments and benefits. Process transactions via web-based applications while maintaining strict confidentiality and compliance with regulations.
Handle incoming calls from VodafoneZiggo customers regarding subscriptions and offers. Provide genuine advice and assistance to customers to resolve their inquiries.
Handle incoming calls to assist members with Medicare plan enrollment, disenrollment, and claims processing. Navigate 30-40 different systems to provide accurate healthcare benefit information and support.
Plan, design, and execute onboarding and professional refresh trainings for German-speaking customer service teams. Analyze knowledge gaps and collaborate with quality assurance and project management to maintain training materials and e-learning databases.
Lead and develop a customer service team of 10-15 employees, focusing on quality and performance goals. Monitor KPIs and collaborate with training and project management to continuously improve service quality.
Handle high-volume inbound calls from debit cardholders and provide accurate account information. Assist with supervisor callbacks, agent chat support, and the implementation of work assignments.
Lead the strategy and execution of the partner and alliance ecosystem to drive pipeline generation and revenue growth. Collaborate with cross-functional teams to develop joint go-to-market strategies and manage executive-level relationships with technology providers.
Administer defined benefit pension plans by processing retirement calculations, distributions, and ensuring compliance with ERISA and IRS regulations. Partner with clients, actuaries, and vendors to deliver accurate pension services and implement process improvements.
Manage a high volume of incoming healthcare calls to assist customers with coverage, copays, and authorizations. Navigate multiple computer systems simultaneously to provide accurate information regarding medical services and pharmacy claims.
Lead infrastructure implementation projects from planning through delivery, ensuring they are completed on time and within budget. Collaborate with cross-functional teams and technical personnel to manage project milestones, risks, and stakeholder expectations.
Handle inbound calls to assist participants with pension and retirement benefit inquiries, including payments and account information. Research and resolve participant concerns while meeting productivity and quality expectations.
Manage client expectations by resolving escalated customer disputes and maintaining strict adherence to project SLAs and KPIs. Handle end-to-end resolution of customer issues through communication, database updates, and policy explanation.
Execute client-defined benefits processes and manage the full project life cycle from discovery to go-live. Act as a Subject Matter Expert for client rules while mentoring junior team members and improving process efficiency.
The role involves collecting data from internal and external customers to generate operational reports and dashboards for decision-making. Additionally, the analyst provides operational support by scheduling meetings and preparing materials for leadership.
Drive business growth within the federal government sector by engaging stakeholders and securing new contracts. Lead the end-to-end sales pipeline, including prospecting, proposal submission, and contract negotiations.
Perform quality assurance reviews on call center calls and eligibility cases to ensure compliance with the Quality Assurance Plan. Identify performance gaps and collaborate with leadership to develop corrective action plans and training needs.
Manage, optimize, and secure enterprise data systems across Oracle, SQL Server, and other platforms. Ensure high availability and performance through tuning, backup strategies, and collaboration with development teams.
Manage inbound calls and emails to assist travelers using multiple systems and tools. Maintain service level agreement targets while collaborating with the team to improve service quality.
Assist Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF via a high-volume call center. Responsibilities include handling application status, password resets, and guiding users through online government tools.
Represent Deutsche Bahn by providing telephone support to travelers regarding track changes, disruptions, and travel alternatives. Ensure high customer satisfaction and maintain accurate data records in relevant systems.
Provide L2/L3 production support and maintenance for Oracle Siebel CRM applications to ensure system stability and availability. Lead Siebel upgrade activities, patching, and configuration enhancements while managing deployments across various environments.
Provide technical help desk support for customer-escalated issues and bugs through research and investigation. Manage service requests and incidents in a 24x7 environment, coordinating with Level 2 and 3 support to restore service.
Design and develop complex Microsoft Dynamics 365 CE applications and Power Platform solutions to meet business requirements. Lead technical teams in implementing integrations, AI capabilities, and scalable architecture while providing mentorship to junior developers.
Design and implement efficient network infrastructure solutions while collaborating with cross-functional teams to deliver project objectives. Maintain critical network documentation and participate in agile project planning and daily stand-ups.
The role involves designing, implementing, and supporting Relativity and RelOne eDiscovery hosting platforms to ensure a high-quality customer experience. You will troubleshoot complex distributed systems and collaborate with internal teams and external vendors to meet demanding SLAs.
Responsible for designing, implementing, and supporting Relativity and RelOne eDiscovery hosting platforms. The role involves troubleshooting complex distributed systems and collaborating with internal teams and vendors to ensure high SLA compliance for enterprise customers.
Perform record-to-report functions, including journal entries, bank reconciliations, and month-end closing activities to produce accurate financial statements. Coordinate with clients and guide junior staff while maintaining accounting controls and documentation.
Design and implement scalable security automations and workflows to enhance the organization's cybersecurity posture. Collaborate with cross-functional teams to optimize integrations between security tools and streamline incident response.
Provide telephone support to Dutch customers regarding products and services for VodafoneZiggo. Act as a commercial point of contact to offer new products, better packages, and prevent customer cancellations.
Lead and mentor a telesales team while handling escalated customer transactions and ensuring efficient end-to-end resolution of issues. The role involves allocating work, proposing process improvements, and maintaining high standards of customer empathy and service.
Execute inbound and outbound sales marketing activities while identifying customer requirements to match them with appropriate products or services. Provide legal and product information to customers and maintain accurate database records.
Lead the strategy, planning, and execution of a portfolio of B2B client, prospect, and industry events to drive pipeline growth and brand visibility. Collaborate with cross-functional teams to deliver high-impact in-person and virtual experiences while measuring ROI through key performance indicators.
Lead the development of sourcing strategies and manage complex supplier relationships for direct purchasing commodities. Drive cost optimization initiatives and ensure procurement compliance while mentoring other buyers to improve operational excellence.
The role focuses on maintaining IT infrastructure and operational standards through incident resolution and ticket management. It involves diagnosing system issues and assisting senior engineers in implementing new technical solutions.
The role involves designing and maintaining enterprise data models for the Medicaid Data Warehouse while leading metadata management and governance processes. You will partner with cross-functional teams to ensure data quality, lineage, and compliance with regulatory reporting requirements.
The Network Security Architect will design and implement robust network solutions using Palo Alto, F5, and Azure technologies. They are also responsible for maintaining architecture documentation and collaborating with cross-functional teams to meet project objectives.
The Project Coordinator will manage assigned projects from inception to implementation, ensuring success defined by scope, budget, and timeline. They will develop project plans, monitor progress, and communicate with stakeholders to drive efficiency.
The Senior Manager is accountable for the successful end-to-end delivery of infrastructure initiatives supporting the Transportation line of business across hybrid environments. This involves leading delivery planning, execution, dependency management, and risk mitigation while balancing business demand against delivery capacity.
The role involves designing, implementing, and maintaining FHIR R4 servers and APIs supporting payer-relevant resources, while mapping and transforming payer system data into FHIR-compliant formats. Responsibilities also include building Java 17/Spring Boot microservices, developing event-driven APIs using Kafka, and ensuring HIPAA-compliant handling of PHI.
The engineer will design, develop, and implement automations and workflows to enhance security processes across various IT platforms and build necessary integrations between security tools. This role also involves supporting incident response tasks and contributing to continuous improvement using DevOps and agile principles.
The IT Security Architect defines and governs the security architecture for enterprise technology platforms across on-site, hybrid, and cloud environments, establishing technical standards and security guardrails for engineering teams. Key duties include designing security frameworks, defining identity and cloud security standards, and leading security architecture reviews and risk assessments.
The role involves supporting the validation, performance, and quality of software systems by communicating and collaborating with cross-functional teams within Agile/Waterfall methodologies. Key tasks include translating specifications into documentation and validating data mapping between internal systems and various EDI formats.
The role involves designing, developing, and maintaining scalable web-based applications and microservices, requiring active participation in architecture and technical decision-making. Key duties include developing front-end applications with Angular, building backend services with Spring Boot, implementing containerization, and applying CI/CD practices.
The Senior Java Developer is responsible for designing, developing, and supporting mission-critical applications for pharmacy benefit management and point-of-sale platforms. This role involves building scalable microservices, troubleshooting complex issues, and collaborating with distributed teams to deliver high-quality solutions.
The Senior EDI Developer will design, configure, support, and enhance COTS-based healthcare solutions, focusing on multi-state Medicaid implementations within an EDI environment. Key duties include designing, developing, testing, and debugging EDI systems, performing CAQH CORE validation, and maintaining configuration using Azure DevOps.
