The specialist will assist participants with benefit plan inquiries via inbound and outbound calls while accurately documenting interactions in the case management system. They are responsible for explaining plan provisions, completing transactions, and ensuring compliance with client-specific procedures and quality standards.
The associate will provide administrative support by reviewing payments and performing accurate data entry into computer databases. They are responsible for researching problematic payments and ensuring all assigned work meets strict deadlines and quality standards.
The VP of Sales will lead business development and operational teams to drive growth in Annual and Total Contract Value. They are responsible for setting strategic business plans, managing client penetration, and mentoring junior sales staff.
Provide community presentations and accurate information about New Mexico Medicaid, assist beneficiaries with enrollment and eligibility, and process applications by reviewing documentation and entering information into web-based systems. Follow up with beneficiaries, maintain accurate records and quality standards, support and train staff, and provide administrative and call center assistance as needed.
Prepare and validate billing packages, billing inputs, accruals, and supporting documentation, ensuring accuracy, approvals, and timely submission. Track billing status and exceptions, follow up with stakeholders, research routine variances, and escalate unresolved issues.
The primary responsibility is the accurate capture of documents. The role requires availability to work overtime and on weekends.
The Director of Product Ownership is responsible for defining the product vision, roadmap, and governance for shared commercial platforms. They will lead product owners and partner with engineering, architecture, and AI teams to drive innovation and business value.
The specialist manages a defined list of patients by providing education on disease therapy, drug administration, and side effect management. They also act as a team lead, providing subject matter guidance and ensuring accurate documentation of all patient interactions.
The supervisor oversees daily Medicaid Drug Rebate Program operations, including invoicing, payment processing, and dispute resolution. They lead a team of analysts to ensure compliance with CMS requirements and state contractual obligations while driving process improvements.
The role involves managing, supporting, and optimizing enterprise middleware platforms including IBM WebSphere, BAW, and IHS. Responsibilities include performing installations, patching, security hardening, and developing automation scripts for CI/CD pipelines.
The manager oversees the development, maintenance, and continuous improvement of call center knowledge resources and scripts related to US immigration policy. They collaborate with client teams to ensure all content is accurate, compliant with federal regulations, and effectively supports customer service representatives.
The associate is responsible for providing analytical support to overpayment programs by reviewing paid, adjusted, and offset claims within client systems. They must investigate questionable situations, update member eligibility, and document findings while communicating effectively with the team.
The engineer will install, configure, and maintain Informatica and Cognos applications within large operating environments. They are responsible for performance optimization, troubleshooting, and collaborating with development teams to ensure system stability.
The administrator will manage identity lifecycles, user provisioning, and access control policies within IBM TIM/TAM environments. They are responsible for troubleshooting authentication issues, maintaining LDAP directory services, and providing L2/L3 production support for critical IAM applications.
The Pension Benefits Administrator researches and responds to participant inquiries regarding pension eligibility, benefit calculations, and plan provisions. They also review benefit reports, perform data analysis, and collaborate with team members to ensure accurate and timely benefit administration.
The Senior Oracle Database Administrator will manage the full lifecycle of Oracle database systems, ensuring high availability, performance, and data security across on-premises and cloud environments. Responsibilities include installing and configuring Oracle RAC, applying security patches, managing database backups, and providing 24x7 on-call support.
The Senior Sales Executive is responsible for driving growth by securing new contracts and nurturing existing client relationships within the State Medicaid and Human Services sectors. They will manage the full sales cycle, collaborate with internal teams to provide innovative solutions, and ensure accurate tracking of sales activities.
The Senior Project Management Analyst manages complex projects and programs, ensuring they align with client expectations and business needs. They are responsible for planning schedules, managing budgets, and directing the activities of project teams and support staff.
Manage customer inquiries regarding products and disease states while ensuring accurate documentation and resolution. Communicate product information and updates to healthcare professionals and consumers through various channels including phone and email.
Provide learning administrative services by managing training data within systems like SuccessFactors and ServiceNow. Ensure client standard operating procedures and service level agreements are maintained while troubleshooting discrepancies.
The representative will respond to Medicaid member inquiries using standard scripts and procedures while documenting calls in a computerized system. They will act as an advocate for members by assessing needs, resolving inquiries, and assisting with Medicaid application processes.
The Senior Tax Analyst will manage personal property tax filings, sales and use tax audits, and ensure compliance with business license requirements. They will also analyze tax variances, prepare tax exemption certificates, and support internal business groups with tax-related inquiries.
The Director of Client Strategy & Product is responsible for aligning client needs and market trends with product strategy to drive portfolio growth and competitiveness. This role acts as a bridge between internal departments to translate market insights into actionable product priorities and service improvements.
The Enterprise Marketing Manager will develop and execute integrated marketing strategies to drive engagement, pipeline growth, and customer acquisition. They will lead cross-functional collaboration with sales and solution teams to align messaging, content, and campaigns with business growth priorities.
Handle incoming telehealth-based phone calls and email inquiries regarding insurance, billing, and technical support. Assist patients with scheduling appointments and navigating self-service options for medical records and prescription information.
The representative will manage inbound calls to explain benefit programs, eligibility, and coverage options to participants. They are also responsible for researching inquiries, documenting interactions, and collaborating with team members to ensure accurate resolution.
The Director of Audit Operations leads end-to-end supplier tooling and banked inventory audit programs across multiple locations. They are responsible for managing audit teams, ensuring contractual compliance, and driving financial recovery and cost-avoidance opportunities.
The Director will oversee international tax accounting, reporting, and compliance, including ASC 740 provisions and transfer pricing documentation. They will also manage relationships with external service providers and tax authorities while monitoring global tax regulatory developments.
The Senior Tax Analyst will assist in the preparation of income tax provisions, tax filings, and supporting documentation for quarterly and annual reporting. They will also ensure SOX 404 compliance and perform complex tax calculations related to international tax reporting.
The Senior Tax Analyst will review state sales and use tax returns, manage tax filings, and ensure ongoing compliance with regulations. They will also support tax audits, respond to tax notices, and assist internal business groups with tax-related inquiries.
The Team Leader is responsible for managing a remote sales team, driving performance through KPI tracking, and conducting regular sales coaching. They also handle escalation management and ensure high-quality customer service and documentation standards are met.
You will design, develop, and maintain enterprise applications supporting Point-of-Sale and batch processing environments. The role involves troubleshooting complex technical issues, collaborating with cross-functional teams, and supporting system modernization initiatives.
The Team Leader will guide team members, handle escalated customer transactions, and ensure efficient resolution of issues. They are responsible for mentoring staff, updating databases, and proposing improvements to operational processes.
Lead business and functional requirements for the MMIS Financial Management module from initial gathering through implementation and production validation. Collaborate with cross-functional teams to define financial processes, system behaviors, and reconciliation rules while ensuring regulatory compliance.
The Senior Java Developer is responsible for designing, developing, and supporting mission-critical applications for pharmacy benefit management and point-of-sale platforms. This role involves building scalable microservices, troubleshooting production issues, and collaborating with cross-functional teams in an Agile environment.
The Senior EDI Developer will design, configure, and maintain healthcare EDI systems while ensuring compliance with industry standards like CAQH CORE. They will collaborate with cross-functional teams to support multi-state Medicaid implementations and manage transactional mappings within the SDLC.
The representative will handle high-volume inbound customer calls to resolve inquiries and complaints efficiently. They are also responsible for maintaining accurate records and meeting performance, productivity, and attendance metrics.
The representative will handle high-volume inbound customer calls to resolve inquiries and complaints while maintaining accurate system records. They are expected to meet performance metrics and collaborate with team members to ensure high-quality customer service.
Respond to inbound inquiries regarding dental benefits, claims, and eligibility while resolving member or provider concerns. Document all interactions accurately within the billing system and escalate service failures to appropriate departments.
The associate will audit supplier obsolescence and cancellation claims while validating costs and ensuring contract compliance. They will also manage purchase order follow-ups, resolve discrepancies, and prepare detailed audit reports for stakeholders.
The engineer will install, configure, and maintain Informatica and Cognos applications within large MMIS operating environments. Responsibilities also include optimizing performance, troubleshooting production issues, and collaborating with development teams to ensure system stability.
The role involves providing 24/7/365 technical support, including monitoring database events, system performance, and managing incident tickets. Additionally, the individual will assist the Business Intelligence team by collecting data and preparing operational reports.
The role involves administering, supporting, and optimizing enterprise IBM middleware platforms including WebSphere, BAW, and IHS. Responsibilities include performing installations, patching, security hardening, and managing CI/CD pipelines for application deployments.
The Team Leader will provide disciplinary and professional leadership to a team of 10-15 customer service agents. Responsibilities include monitoring performance KPIs, conducting coaching sessions, and ensuring service quality standards are met.
The analyst will perform recurring pension plan administration, including processing retirement applications and resolving participant issues. They will also conduct system research, prepare benefit reports, and provide training to team members.
The associate will handle inbound customer calls to resolve inquiries and complaints while maintaining accurate records. They are expected to meet performance metrics and collaborate with team members to ensure high-quality customer service.
Develop and maintain scripts, automations, and integrations that improve security operations, including incident response, vulnerability management, and security monitoring. Create dashboards, reports, and documentation to track operational deliverables and security posture, while supporting senior engineers and applying DevOps and agile practices.
You will assist Dutch-speaking customers via telephone with inquiries regarding products and services. Your role involves active listening, providing solutions, and acting as a commercial point of contact to prevent cancellations.
Assist customers with inquiries and issues related to their prescription coverage while managing a steady volume of incoming calls. Navigate multiple systems simultaneously to provide accurate information and resolve customer concerns.
The role involves driving growth by securing new contracts and nurturing existing client relationships through consultative sales. You will manage the entire sales cycle while collaborating with internal partners to provide innovative BPO solutions to clients.
The representative will respond to Medicaid member inquiries using standard scripts and procedures while documenting calls in a computerized system. They will also assist members with eligibility information, application completion, and status updates to ensure their needs are met.
The role involves managing and maintaining complex scheduling processes while ensuring high standards of service delivery for clients. You will collaborate with vendors and internal teams to resolve scheduling issues and ensure operational efficiency.
The Senior Solution Architect designs end-to-end Finance and Accounting outsourcing solutions, including staffing models, operational strategies, and automation opportunities. They lead the development of competitive RFP responses and serve as a trusted advisor to clients throughout the sales lifecycle.
The Senior Application Developer will design, develop, and maintain enterprise-scale web applications using modern Microsoft technologies. They will also lead technical teams, mentor junior developers, and collaborate with security teams to remediate application vulnerabilities.
The representative will answer high-volume calls to assist Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF. Responsibilities include navigating government online tools, inputting data into multiple systems, and providing accurate information while adhering to strict scripts and performance goals.
The representative will respond to Medicaid member inquiries using computerized systems and standard scripts to assess needs and resolve issues. They will also assist members with Medicaid applications and provide status updates while maintaining accurate documentation.
Provide exceptional customer support for claims, debit card issues, and website navigation while managing 30–40 calls per day. Assist customers with account setups, distributions, and inquiries regarding tax forms and commuter orders.
The representative will answer incoming calls to assist customers with inquiries regarding healthcare, retirement, and employee benefits. They are responsible for navigating multiple systems to provide accurate information while maintaining professionalism and meeting performance standards.
You will answer incoming calls from customers regarding subscriptions and offers. The role focuses on providing genuine advice and support rather than cold calling.
Conducts training classes for employees on product features, technology, and soft skills while designing and updating training materials. Guides other trainers, analyzes training reports, and collaborates with subject matter experts to ensure content effectiveness.
The associate will provide first-call resolution for state eligibility programs and assist pharmacy operations by reviewing prescriptions and handling prior authorizations. They are responsible for investigating complaints, entering client data, and ensuring accurate communication regarding account issues.
The Lead Quality Analyst will manage a team of analysts while driving the adoption of AI and automation to modernize quality operations. They will serve as the primary client contact for quality activities and oversee the development of test strategies for Genesys Cloud CX and Dynamics 365.
The analyst will support the administration of Defined Benefit pension plans by performing benefit calculations and processing participant transactions. They are also responsible for researching inquiries, maintaining accurate data, and ensuring compliance with plan provisions and service-level agreements.
You will provide technical support to customers and ensure high satisfaction through professional and friendly communication. Additionally, you will advise customers on products and maintain accurate customer records in company systems.
The Senior Software Test Engineer will design and execute test strategies, plans, and scripts to ensure the quality of complex healthcare technology solutions. They will perform functional, integration, and database testing while managing defects and collaborating with cross-functional teams in an Agile environment.
The Sales Director is responsible for building and executing a new-logo sales plan to drive profitable growth across CX, BPO, and digital operations. This role involves managing the full sales cycle, from prospecting and executive engagement to proposal shaping and contract negotiation.
Manage customer inquiries regarding products and disease states via telephone, email, and written communication. Provide accurate medical information while maintaining compliance with industry regulations and internal quality processes.
Manage customer inquiries regarding products and disease states while providing world-class service via phone, email, and written communication. Ensure compliance with industry regulations and maintain accurate records of all customer interactions in company systems.
The associate will provide learning administrative services, including data entry into SuccessFactors and managing requests via ServiceNow. They are responsible for maintaining standard operating procedures and resolving or escalating operational discrepancies.
The role involves administering, monitoring, and troubleshooting Linux-based workloads and Azure platform services. You will collaborate with DevOps teams to support CI/CD deployments, infrastructure as code, and secure platform configurations.
Provide first and second-level technical software support for clients, including issue ticket resolution and software release migrations. Collaborate with core engineers and quality assurance teams while utilizing Jira to track support issues and change requests.
The role involves managing, coaching, and motivating customer service teams or conducting professional training and quality analysis. Responsibilities also include process optimization and ensuring high service quality within an international business environment.
The accountant will perform month-end close activities, including journal entries, reconciliations, and financial reporting. They will also maintain master data, ensure compliance with internal controls, and support business decision-making through variance analysis.
The Senior Manager leads client services teams in eDiscovery and legal managed services, providing strategic oversight for operations and client satisfaction. They are responsible for staff development, process governance, and serving as a senior escalation point for complex operational matters.
The role involves designing, documenting, testing, and debugging software systems throughout the full development life cycle. It also requires managing user requirements, providing project estimates, and serving as a technical expert on development projects.
Oversee the end-to-end delivery of healthcare technology products from design to deployment, ensuring alignment with business goals and quality standards. Lead and mentor a team of Scrum Masters and technical personnel while managing budgets, schedules, and stakeholder expectations.
Handle incoming calls from VodafoneZiggo customers regarding subscriptions and offers. Provide genuine advice and assistance to customers to resolve their inquiries.
Execute client-defined benefits processes and manage the full project life cycle from discovery to go-live. Act as a Subject Matter Expert for client rules while mentoring junior team members and improving process efficiency.
The role involves designing, implementing, and supporting Relativity and RelOne eDiscovery hosting platforms to ensure a high-quality customer experience. You will troubleshoot complex distributed systems and collaborate with internal teams and external vendors to meet demanding SLAs.
