The WFM Business Partner will manage workforce planning, forecasting, and capacity planning for international call center operations. They will also monitor KPIs and collaborate with leadership to optimize resource efficiency and service levels.
The role involves preparing journal entries, maintaining ledger accounts, and performing complex reconciliations between sub-ledgers and the general ledger. Additionally, the incumbent will identify process gaps, provide improvement recommendations, and support project tracking and reporting tasks.
The associate will perform data entry and manage training requests within learning management systems like SuccessFactors and ServiceNow. They are also responsible for maintaining client standard operating procedures and providing technical helpdesk support.
Handle customer calls by assessing needs, providing specialized information, explaining company policies, and resolving issues from start to finish. Record customer information, follow established scripts and service-level guidelines, and escalate complaints or concerns when needed.
Conduct in-home assessments for Medicaid participants to evaluate needs and develop person-centered care plans. Coordinate services, educate families on healthcare resources, and maintain accurate case documentation in compliance with state guidelines.
The Senior Solution Architect designs end-to-end Finance and Accounting outsourcing solutions by assessing client requirements and developing scalable operating models. They lead proposal development, create financial and staffing models, and act as a trusted advisor to clients throughout the sales lifecycle.
The Senior Manager will lead the day-to-day execution of public relations programs, developing compelling narratives and building relationships with journalists to enhance the company's reputation. They will partner with business leaders and cross-functional teams to drive executive visibility and manage proactive and reactive communications.
The associate will handle incoming telehealth-related calls and emails, including insurance verification, billing inquiries, and appointment scheduling. They are also responsible for providing technical support to patients and documenting interactions across multiple systems.
The role involves managing customer inquiries regarding medical products and services while ensuring compliance with industry regulations. You will communicate product information to healthcare professionals and consumers via phone and written channels while maintaining accurate records.
Provide telephone support to Iowa Medicaid applicants, beneficiaries, and enrollees, answering questions and explaining program requirements with professionalism and empathy. Document enrollment requests and status changes, enter application information into a web-based system, and maintain knowledge of applicable program rules and policies.
The Pharmaceutical Inside Sales Representative will conduct outbound sales calls to healthcare professionals via phone, email, and chat to provide education on neurology products. They are responsible for managing assigned territories, achieving program goals, and maintaining accurate records in the CRM system while ensuring compliance with HIPAA and adverse event reporting.
Gather and document business and system requirements, investigate claims and system issues, and assess the impact of Medicaid policy and regulatory changes. Coordinate with business and technical teams to develop and test solutions, support UAT and implementation, improve processes, and analyze operational data.
Gather and document business and system requirements, investigate claims and system issues, and assess the impact of Medicaid policy and regulatory changes. Coordinate with business, development, and QA teams to design and test system improvements, support UAT and implementation, improve processes, and analyze operational data.
The manager leads day-to-day end-user support, help desk operations, and vendor coordination for a complex enterprise data environment. They ensure service-level agreement performance, manage access provisioning, and drive continuous service improvement across technical and business teams.
The Accounting Services Associate IV will oversee the Record to Report process for the China region, ensuring accuracy in financial transactions and reporting. Responsibilities include managing general ledger accounts, performing month-end closing, and providing guidance to junior team members.
The Senior Capture Manager leads strategic capture efforts for complex government pursuits from qualification through award. They orchestrate cross-functional teams to develop winning strategies, manage partner engagement, and ensure successful bid submissions.
Lead cross-functional, global teams to deliver complex IT projects and programs aligned with business needs. Manage project scope, risks, and stakeholder expectations while ensuring delivery excellence and adherence to reporting requirements.
The specialist will bridge business needs and technology solutions by gathering requirements and configuring Microsoft Power Platform components. They will manage portal security, data structures, and automated workflows while ensuring alignment with healthcare compliance standards.
The Power Platform Architect will lead the design, governance, and implementation of enterprise-grade solutions within the Microsoft Power Platform ecosystem. They will collaborate with stakeholders to define scalable architectures, establish best practices, and drive business process automation and digital transformation.
Lead cross-functional project teams to design and implement highly available multi-tier infrastructure solutions. Develop automation processes for system deployments and serve as the primary infrastructure interface for business units.
The Senior Manager leads enterprise-wide operational improvements, from problem definition through to sustained execution and effectiveness measurement. They partner with senior leadership to design operating models, mitigate business risks, and drive cross-functional alignment on complex initiatives.
The Senior ETL Developer will design, develop, and maintain efficient ETL workflows to facilitate data integration from various source systems into the data warehouse. They will also collaborate with cross-functional teams to ensure data accuracy, performance, and reliability while mentoring junior staff.
The associate is responsible for creating and maintaining schedules while ensuring high standards of service delivery and efficiency. They will collaborate with clients and vendors to resolve scheduling issues and ensure all requests are handled promptly.
The Pension Analyst Specialist II serves as a subject matter expert for Defined Benefit pension plans, responsible for translating plan provisions into operational and system requirements. They will manage documentation, perform complex benefit calculations, support audits, and collaborate with technical teams to ensure accurate plan administration.
The analyst supports the administration of defined benefit pension plans by serving as a subject matter expert and resolving complex operational issues. They lead change initiatives through the full project lifecycle and ensure high-quality service delivery for external clients.
The Technical Lead Analyst serves as a subject matter expert for pension administration systems, translating complex plan provisions into functional and technical requirements. This role coordinates system changes and enhancements while partnering with business, operations, and technology teams to ensure successful project delivery.
The Quality Assurance Manager will lead the Total Quality Management program and drive continuous process improvements across the organization. They are responsible for the disciplinary and professional leadership of a remote team, including recruitment, training, and fostering a strong quality culture.
Lead cross-functional, global teams to deliver complex IT projects and programs in alignment with client expectations. Manage project scope, timelines, budgets, and risk mitigation while engaging with senior business and technology leaders.
The associate will provide administrative support by reviewing payments and performing accurate data entry into computer databases. They are responsible for researching problematic payments and ensuring all assigned work meets strict deadlines and quality standards.
Prepare and validate billing packages, billing inputs, accruals, and supporting documentation, ensuring accuracy, approvals, and timely submission. Track billing status and exceptions, follow up with stakeholders, research routine variances, and escalate unresolved issues.
