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The Relationship Coordinator manages inbound and outbound calls to educate prospective members on long-term care services and Medicare Advantage plans. They are responsible for scheduling appointments, maintaining accurate records in Salesforce, and meeting established sales and productivity quotas.
Field incoming calls from members requiring emergency roadside assistance and document details accurately. Relay critical information to internal and external teams to expedite dispatching services.
The Call Center Specialist handles high-volume incoming patient calls with professionalism and empathy to resolve billing inquiries. They are responsible for maintaining accurate documentation, adhering to HIPAA regulations, and ensuring timely follow-up actions for all patient accounts.
Act as a communication bridge between English and Spanish speakers in a healthcare environment. Ensure accuracy, clarity, and empathy during all interpretation interactions.
The specialist will manage the homeless navigation hotline, conducting intakes and enrollments for participants while assisting with eligibility documentation. They will provide support to a diverse caseload using trauma-informed care and motivational interviewing techniques.
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The Customer Service Supervisor oversees a team of representatives, providing leadership, coaching, and performance management for a 24/7 contact center. They are responsible for handling escalated inquiries, managing service quality, and preparing operational reports.
You will serve as the first point of contact for patients, managing inquiries and scheduling appointments. Additionally, you will guide patients through the healthcare process to ensure a positive experience.
The representative will serve as the primary contact for patients and healthcare professionals to assist with payment programs and benefit explanations. They are responsible for resolving submission rejections, documenting interactions, and escalating complex issues to management.
You will conduct daily telephone consultations with potential clients to explain services and answer inquiries. Additionally, you will support strategy consultants by managing appointments and performing needs analyses to qualify leads.
Answer inbound member calls to provide accurate information regarding healthcare benefits, eligibility, and services. Document interactions in the CRM system and collaborate with team members to resolve member concerns.
The representative will handle inbound and outbound calls to address customer inquiries, complaints, and product troubleshooting. They are responsible for maintaining accurate records, building client relationships, and meeting performance metrics.
The representative serves as a telephone liaison to provide superior customer service, resolve inquiries, and perform research on accounts. They also identify customer needs to cross-sell products and ensure compliance with all banking policies and regulations.
The Call Center Specialist will perform high-volume outreach to educate seniors on wellness benefits and schedule appointments with Wellness Coaches. They are also responsible for managing customer inquiries, updating member information, and resolving complaints.
Manage a caseload of pending Social Security applications by collecting documentation and acting as a liaison between members and government agencies. Provide exceptional customer service by educating members on the application process and advocating for expedited decisions.
The Call Center Specialist handles a high volume of incoming patient calls to provide accurate billing assistance and resolve inquiries. They are responsible for maintaining detailed documentation, ensuring HIPAA compliance, and managing follow-up actions to ensure full issue resolution.
Handle inbound interactions for major brands to assist customers with inquiries, service requests, and product support. Maintain high-quality care, accuracy, and brand alignment while utilizing guided systems.
Provide overnight psychiatric call coverage and consult liaison services for inpatient behavioral health facilities via telepsychiatry. Collaborate with multidisciplinary teams to conduct evaluations, assist with treatment recommendations, and manage patient admissions and transfers.
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The manager oversees daily clinical operations, including triage nursing, medication management, and clinical referral reviews within a statewide system. They are responsible for aligning administrative strategy with frontline delivery while managing a remote team to ensure high standards of patient safety and efficiency.
The representative will handle incoming and outbound calls to address member and provider inquiries while documenting interactions in a CRM system. They are responsible for resolving customer service concerns and maintaining accurate account records according to established service level agreements.
Handle incoming and outbound calls to assist members and providers with inquiries while maintaining accurate records in a CRM system. Collaborate with team members and supervisors to resolve customer service concerns and meet established service level agreements.
The representative will provide comprehensive support to members, providers, and patients regarding healthcare plans, billing, and specialized product lines. They are responsible for documenting interactions, resolving inquiries, and maintaining compliance with HIPAA and company standards.
The representative will serve as the primary contact for patients and healthcare professionals to provide payment assistance and program support. Responsibilities include managing card activations, verifying program eligibility, and troubleshooting submission rejections.
The representative will identify customer needs, provide technical support, and resolve issues via phone and email. They are responsible for documenting all interactions in the CRM system and escalating complex cases to the appropriate departments.
Lead the design, development, and support of advanced contact center solutions using NICE CXone and related technologies. Collaborate with cross-functional teams to enhance customer engagement through IVR flows, omnichannel integration, and automation.
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Field incoming calls from members requiring emergency roadside assistance and document details accurately. Relay critical information to internal and external teams to expedite dispatching while maintaining a compassionate demeanor.
The role involves answering inbound customer calls, resolving inquiries, and accurately documenting account history. You will also perform data entry and collaborate with team members to ensure service level agreements are met.
The representative provides information about EA schools to prospective students via telephone and maintains a professional company image. They are responsible for accurately portraying educational programs and student services while meeting departmental quality and attendance standards.
The Vacation Planner is responsible for managing incoming calls and emails to finalize reservation details and ensure a positive guest experience. They must meet monthly sales goals and KPIs while maintaining high standards of service and schedule adherence.
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