The representative provides third-level technical and consulting support for moderately complex issues related to technology products, acting as a technical resource across the product lifecycle, including post-production support. Key duties involve delivering world-class customer support, researching and recommending solutions, logging defects in Jira, and taking ownership of production issues to determine root cause.
Remote Support Specialist Jobs (4,593)
Search = support
This individual contributor role is responsible for owning the entire brand onboarding lifecycle from post-sale through go-live, managing a mixed queue and establishing necessary systems and standards for scalability. Key duties include monitoring onboarding health, defining quality standards, leading cross-functional initiatives to improve metrics, and partnering on long-term strategy.
Tier 1 specialists handle all communications from patients regarding their prescriptions and the PhilRx process. They work collaboratively with leadership and teams to resolve issues promptly.
The Amazon Sales Support Analyst executes daily operations for client Amazon strategies, working closely with the Account Manager on Seller and Vendor Central tasks like case management, reporting, and chargeback handling. This role also involves supporting ad hoc analysis of the business, third-party tools, and special client projects.
The role involves providing technical support, configuration, and troubleshooting for client issues related to the Sumsub platform, requiring technical analysis of problems and defining resolution plans. This includes daily interaction with engineers for escalations and collaborating with other teams to answer client technical questions via chat, email, and calls.
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Product Support Analyst I (Mon-Fri; 6 AM to 3 PM ET) 22 APPLICANTS
ClinClinicaLink
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Full Time
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10 Weeks Ago
ClinClinicaLink
The Product Support Analyst I will provide exceptional support to end users via email, phone, and chat, focusing on collecting accurate information to categorize and prioritize requests for timely resolution. Responsibilities include creating, responding to, and managing support tickets while maintaining professional user expectations and owning issues from receipt through closure.
The Product Support Engineer will monitor operational pager alerts efficiently and work closely with operations and engineering squads to triage and troubleshoot frequent cases. Responsibilities include improving customer self-service through documentation and liaising with technical peers for escalated case resolution.
The manager will lead a team of three Support Analysts, optimizing daily support workflows, resource allocation, and implementing workforce planning based on operational data insights. Responsibilities also include driving the adoption of AI and automation to enhance case management efficiency and reporting on KPIs for continuous improvement.
The engineer will troubleshoot VoIP/SIP calls and RTP packets using Wireshark, replicate API issues using Postman, and analyze T.30/T.38 fax packets to resolve customer concerns. They will also monitor pager alerts, improve self-service documentation, and liaise with technical peers for escalated case resolution.
The Technical Support Engineer will deliver outstanding support to open-source users and enterprise customers across various channels, while developing deep technical expertise in GitOps, Argo, and Akuity's offerings. Responsibilities also include troubleshooting, diagnosing, resolving customer issues, escalating problems when necessary, and contributing to support process improvements and documentation.
Senior Customer Support Associates act as escalation specialists, resolving high-priority issues from internal teams, social media, and executive channels via email, phone, and chat. They also provide peer-level guidance to Tier 1 agents and manage escalated contacts involving high-value collectors.
This role is for a Sr Development Support Engineer-2 within Radiology Partners, a leading physician-led and physician-owned radiology practice in the U.S. The position supports the organization's mission to transform radiology through innovation across clinical value, technology, service, and economics.
The Application Support Engineer is tasked with triaging, prioritizing, and resolving customer-reported application and infrastructure issues using established runbooks and thorough troubleshooting. This role requires close collaboration with internal teams and providing clear, timely updates to customers while participating in a 24x7 on-call rotation.
The IT Support Engineer will serve as the initial point of contact for hardware, software, and access requests across the distributed team, triaging and resolving issues efficiently. A key function involves building and maintaining automations using tools like Okta Workflows and AI platforms to streamline provisioning and operational workflows.
The role involves working closely with sales and engineering to troubleshoot and resolve technical issues for enterprise customers using Aviatrix software, while also reporting product issues to development and advocating for customer needs.
Software Support Specialist
DAKCS Software Systems and PDCflow
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Full Time
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11 Weeks Ago
DAKCS Software Systems and PDCflow
The specialist will be responsible for answering incoming phone calls, diagnosing software problems, and fixing or writing code to resolve customer concerns. This role also involves answering operational questions and training customers on software functions while delivering professional customer service.
Responsibilities include managing technical role design, user administration, and authorization management for SAP ECC systems, alongside leading Segregation of Duties (SoD) conflict remediation and role redesign projects. The role also requires providing day-to-day technical support, resolving complex security issues, and coordinating testing efforts with functional and ABAP teams.
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The role involves drafting, reviewing, and negotiating various agreements, alongside providing day-to-day legal support to Retail product teams to ensure alignment with regulations and internal policies. This includes assisting with regulatory analysis for new products and managing inbound legal requests through internal workflows.
The role involves owning the reliability, performance, and stability of the electronic bond trading platform while leading real-time incident response and implementing permanent fixes. Responsibilities also include developing architectural understanding, enhancing monitoring, driving automation, and leading production deployments.
This senior technical authority role involves leading the investigation and resolution of the most complex, high-impact customer issues through in-depth root cause analysis to deliver sustainable, long-term solutions. The Principal Engineer will collaborate cross-functionally to implement systemic improvements, mentor team members, and advocate for product enhancements based on recurring pain points.
The role involves becoming a Subject Matter Expert on Netomi's offerings, resolving tickets via Zendesk, leading incident management, and assisting with production setups in client environments. Responsibilities also include improving internal processes and owning SLA reporting.
App Dev & Support Engineer III
Conduent State Healthcare, LLC
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Full Time
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11 Weeks Ago
Conduent State Healthcare, LLC
The role involves designing, developing, and deploying enterprise-level ETL solutions using Informatica PowerCenter, extracting data from various sources like Oracle, SQL Server, and SAP, and loading it into target data warehouse environments. Responsibilities also include optimizing ETL processes, conducting data validation, and providing essential production support for data-related issues.
App Dev & Support Engineer III
Conduent State Healthcare, LLC
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Full Time
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11 Weeks Ago
Conduent State Healthcare, LLC
The role involves designing, developing, and deploying enterprise-level ETL solutions using Informatica PowerCenter, extracting data from various sources and loading it into target data warehouse environments. Key duties include optimizing ETL processes, conducting data validation, maintaining documentation, and providing essential production support for data-related issues.
Part Time Client Support Specialist - NFL (Seasonal), I
Zebra Technologies
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Full Time
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11 Weeks Ago
Zebra Technologies
The Specialist will provide remote technical support for Zebra’s player tracking system during practices, involving system monitoring, problem resolution, and data analysis using internal tools. Key duties include ensuring 100% up-time of the internal platform and cross-functionally interacting with engineering to resolve real-time system and data issues for client teams.
This role involves leading end-to-end sourcing and supplier relationship management for key spend areas, particularly Community Support (BPO) services, acting as a trusted advisor to influence decisions and mitigate risks. The manager will develop and execute category plans to drive measurable cost and value improvements, advance supplier diversity, and shape sourcing strategy.
The Developer Support Engineer will serve as the first point of contact for developer inquiries across various channels, triaging, prioritizing, and providing initial troubleshooting or workarounds to quickly unblock customers. They will also escalate complex issues with clear summaries and contribute to internal and external knowledge bases by documenting learnings.
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The role involves answering inbound calls to troubleshoot various SolarEdge products, following up with customers, scheduling necessary calls, processing RMAs for faulty hardware, and maintaining an open case load for fast response times. Additionally, the expert will solve technical issues using higher-level permissions on internal tools and escalate product trends to the Tier-II team.
Portuguese (Portugal) Associate QA Tester / Language Development Support (Remote)
Naughty Dog
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Part Time
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11 Weeks Ago
Naughty Dog
This role involves identifying, logging, and maintaining gameplay issues while verifying in-game non-English dialogue and text specifically for Portuguese (Portugal) speaking audiences. The tester will also conduct ad hoc and regression testing and provide quality assurance support for Portuguese (Portugal) language content.
The Technical Support Engineer will serve as the primary contact for customers, resolving technical product issues via email and screen sharing, and ensuring a smooth trial experience. Responsibilities include investigating software defects, supporting remote installations of TestRail Server instances, and advising new customers on complex setups.
Sr Manager, New Equipment Field Ops Support
Otis Elevator Co.
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Full Time
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11 Weeks Ago
Otis Elevator Co.
This role provides field engineering support for hardware and software issues on GeN2 and other Traction Products, assisting with startup and adjustment issues while driving installation efficiency improvements. The manager will also interface with various engineering teams regarding product support, design changes, and developing documentation and training for new equipment.
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