TECHNICAL SUPPORT SPECIALIST

TECHNICAL SUPPORT SPECIALIST

Company: RAM BPO

Location: On-site | Medellín, Colombia

Work Type: Full-time

Client: U.S.-based Client

Position Overview

RAM BPO is looking for a driven, fast-learning Technical Support Specialist to join our team working directly with a U.S. client. If you have strong English communication skills, support/ops experience, and a results-driven mindset, this is your opportunity to step in, prove your level, and level up your career!

Key Qualifications

• English Proficiency: Advanced B2+ or C1 level (written and spoken).

• Experience: Background in technical support, customer support, or back-office operations.

• Mindset: Fast learners who take initiative and get things done efficiently.

Schedule & Availability

• Standard Hours: Monday through Friday, rotating shifts scheduled within a 7:00 AM – 8:00 PM availability window (includes a 1-hour lunch break).

• Weekend Availability: Required availability to work 1 weekend per month.

• Night & Weekend Shift Opportunities:

  • Night shifts and weekend shifts are 100% Remote.

  • Night and weekend shift options are available for Top Performers.

  • Night shifts include an additional night differential bonus.

Compensation & Contract Progression

• Starting Salary: $2,200,000 COP/month (Initial 4-month fixed-term contract).

• Performance Level-Up: Upon successful completion and strong performance, transition to $3,500,000 COP/month with an Indefinite Term Contract