The Contact Center Agent I handles incoming calls from credit union members and addresses their inquiries using company tools and resources. They are responsible for maintaining high service standards, meeting performance targets, and participating in ongoing product and procedure training.
The Manager will lead technical and professional staff in executing complex client-facing projects, including card processing conversions and product implementations. They are responsible for defining system requirements, managing project lifecycles, and ensuring high levels of client satisfaction through effective leadership and process oversight.
The Solutions Architect will define and communicate a shared technical vision while creating detailed designs for software, hardware, and infrastructure. They will collaborate with stakeholders to ensure solutions are scalable, secure, and cost-effective while providing guidance to Agile teams.
The consultant leads fraud and risk operations for assigned financial institutions, serving as a trusted advisor to identify mitigation strategies and manage critical service issues. They are responsible for conducting root cause analyses, performing investigations of complex fraud events, and ensuring quality service delivery through proactive communication.
The Manager, Member Services leads a team of account and service executives to manage contact center relationships and drive operational excellence for credit union clients. This role involves developing business plans, executing sales strategies, and ensuring high-quality service delivery through consultative engagement with client leadership.
The analyst will develop, standardize, and maintain reporting solutions while performing complex data analysis to identify trends and anomalies. They are responsible for building dashboards, managing KPIs, and providing executive-level insights to support business improvements.
The Consumer Loan Underwriter evaluates loan applications for quality and accuracy while making lending decisions based on credit history and institutional guidelines. They also provide support to contact center representatives, resolve customer issues, and monitor loan application workflows to meet departmental goals.
The Service Executive III manages the overall servicing relationship for assigned clients, coordinating operational initiatives and strategic plans across business units. They act as a central point of contact to ensure client satisfaction, resolve production issues, and promote the use of company products and services.
The Consulting Operations Analyst will serve as the primary administrator for Adobe Workfront, managing system configuration, governance, and user support. This role is responsible for designing workflow automation solutions and developing operational dashboards to improve efficiency across the organization.
Manage strategic relationships with assigned credit unions, advising senior executives and aligning their goals with Velera’s payment and financial technology solutions. Grow account revenue and market share through strategic account plans, consultative sales, contract negotiations, business reviews, and coordination with internal teams.
Interns will contribute to meaningful projects that support real business objectives while gaining exposure to the credit union and financial services industry. They will collaborate with professionals across the organization and present their work and key learnings at the conclusion of the program.
The Manager, Technology Delivery leads and mentors an agile software development team to ensure the successful delivery of high-quality software products. They are responsible for project planning, resource allocation, and fostering a culture of continuous improvement while maintaining high technical standards.
The manager serves as a strategic partner responsible for analyzing contact center service economics, profitability, and operational performance. They develop financial models and provide data-driven insights to optimize efficiency and support commercial decision-making.
The Service Executive manages client relationships by resolving operational issues, delivering timely resolutions, and acting as the primary point of contact for contact center solutions. They collaborate with internal teams to drive strategic initiatives, manage contract renewals, and ensure client business objectives are met through consultative guidance.
The Supervisor, Fraud Strategy oversees daily operations, monitors workflow, and manages staff to ensure quality and efficiency in fraud prevention. They also collaborate with internal departments to resolve complex service issues and implement process improvements.
The analyst leads complex financial project implementations by coordinating technical tasks, facilitating client consultations, and ensuring accurate system configurations. They also provide ongoing technical support, mentor junior staff, and manage communication between internal teams and third-party vendors.
The Client Growth Executive III manages relationships with large, strategically important credit unions to drive revenue growth and portfolio performance. They are responsible for developing strategic plans, conducting business reviews, and negotiating contracts to ensure client success and loyalty.
The Senior CC Performance Development Designer identifies knowledge gaps and designs impactful training solutions to improve operational performance. They also collaborate with leadership to provide coaching, monitor service levels, and facilitate process improvements.
The Service Executive IV manages the overall servicing relationship for assigned clients, working with internal and external leadership to execute strategic plans and operational initiatives. They act as the primary point of contact for clients, ensuring service satisfaction, resolving complex operational issues, and promoting the use of company products.
The Senior Risk Prevention Analyst provides operational and technical risk assessments using fraud mitigation tools, advanced analytics, and AI to support fraud strategies. They also resolve complex escalations, monitor client fraud trends, and collaborate with internal teams to implement effective mitigation strategies.
The Risk Intelligence Program Manager identifies, prioritizes, and coordinates AI analysis initiatives across the Risk organization. This role acts as a primary liaison between business stakeholders, internal data science teams, and external AI vendors to ensure solutions deliver measurable business value.
The FinOps Lead will establish and oversee a FinOps Center of Excellence to drive cloud financial accountability and cost optimization. They will implement cloud cost-management tools, develop financial dashboards, and partner with engineering teams to align architectural decisions with business value.
The Pricing Consultant leads pricing development and deal-level profit and loss analysis to ensure competitive market pricing across all business lines. They collaborate with sales and product teams to create financial models and proposals that maximize profit margins while meeting client needs.
The Tax Associate III manages federal, state, and local income tax compliance, including tax provisions, returns, and estimates for the parent company and subsidiaries. They also maintain tax calendars, respond to tax notices, and collaborate with internal business units and external vendors to ensure accurate reporting.
The Senior Oracle Fusion Administrator provides advanced technical and functional administration for Oracle Fusion Cloud EPM and ERP systems, ensuring end-to-end reliability of finance data pipelines and application integrations. This role also supports operational and statutory financial reporting outputs across multiple delivery channels.
