The Senior Risk Prevention Analyst is responsible for developing and implementing fraud mitigation strategies using AI and advanced analytics to minimize financial losses. This role involves managing fraud rules, monitoring portfolio performance, and providing expert consultation to internal stakeholders and external financial institution clients.
The Contact Center Agent handles incoming calls from credit union members and addresses their inquiries using internal tools and resources. They are responsible for maintaining high service standards while meeting performance targets and participating in ongoing product training.
The Consumer Loan Underwriter evaluates loan applications for quality and accuracy while making lending decisions based on credit history and institutional policies. The role also involves providing support to contact center representatives and monitoring loan queues to ensure departmental goals are met.
Lead client-facing project and technical teams delivering card-processing implementations, conversions, configurations, and testing while ensuring quality, client satisfaction, and compliance with contractual requirements. Manage resources, project priorities, operational performance, stakeholder relationships, and staff development, while improving processes and supporting sales and strategic initiatives.
The incumbent evaluates loan applications for quality and accuracy while making lending decisions based on credit history and institutional guidelines. They also provide support to contact center representatives and assist with problem resolution to ensure departmental goals are met.
The Senior Designer is responsible for creating innovative learning solutions and performance development programs to improve employee capability and business outcomes. They will partner with operational leaders to conduct needs assessments and implement scalable learning experiences across the organization.
The Manager, Strategic Partnerships leads a team to oversee and optimize relationships with major card processing vendors like Fiserv, FIS, Visa, and Mastercard. This role ensures high-quality service delivery, manages operational escalations, and drives process improvements to support client financial institutions.
Manage Velera’s relationships with external consultants and other industry partners, developing strategic opportunities and communicating the value of Velera’s solutions. Analyze consultant feedback, renewals, competitive activity, client requests, and attrition trends, then share insights and recommendations with Growth leaders to improve sales effectiveness, client loyalty, and retention.
The Program Manager leads the organization's Career Momentum ecosystem and drives the development of strategic workforce initiatives like i-Grow and V-Path. They partner with leaders to design innovative talent solutions, track program outcomes, and foster employee growth and engagement.
The Senior Internal Auditor assists in performing and managing internal audit assignments, including evaluating risks, testing controls, and reviewing financial and IT processes. They also facilitate audit findings, maintain communication with management, and support the development of action plans for remediation.
The Manager will lead technical and professional staff in executing complex client-facing projects, including card processing conversions and product implementations. They are responsible for defining system requirements, managing project lifecycles, and ensuring high levels of client satisfaction through effective leadership and process oversight.
The Consulting Operations Analyst will serve as the primary administrator for Adobe Workfront, managing system configuration, governance, and user support. This role is responsible for designing workflow automation solutions and developing operational dashboards to improve efficiency across the organization.
Manage strategic relationships with assigned credit unions, advising senior executives and aligning their goals with Velera’s payment and financial technology solutions. Grow account revenue and market share through strategic account plans, consultative sales, contract negotiations, business reviews, and coordination with internal teams.
Interns will contribute to meaningful projects that support real business objectives while gaining exposure to the credit union and financial services industry. They will collaborate with professionals across the organization and present their work and key learnings at the conclusion of the program.
The Service Executive manages client relationships by resolving operational issues, delivering timely resolutions, and acting as the primary point of contact for contact center solutions. They collaborate with internal teams to drive strategic initiatives, manage contract renewals, and ensure client business objectives are met through consultative guidance.
The Supervisor, Fraud Strategy oversees daily operations, monitors workflow, and manages staff to ensure quality and efficiency in fraud prevention. They also collaborate with internal departments to resolve complex service issues and implement process improvements.
The analyst leads complex financial project implementations by coordinating technical tasks, facilitating client consultations, and ensuring accurate system configurations. They also provide ongoing technical support, mentor junior staff, and manage communication between internal teams and third-party vendors.
The Risk Intelligence Program Manager identifies, prioritizes, and coordinates AI analysis initiatives across the Risk organization. This role acts as a primary liaison between business stakeholders, internal data science teams, and external AI vendors to ensure solutions deliver measurable business value.
The Tax Associate III manages federal, state, and local income tax compliance, including tax provisions, returns, and estimates for the parent company and subsidiaries. They also maintain tax calendars, respond to tax notices, and collaborate with internal business units and external vendors to ensure accurate reporting.
The Senior Oracle Fusion Administrator provides advanced technical and functional administration for Oracle Fusion Cloud EPM and ERP systems, ensuring end-to-end reliability of finance data pipelines and application integrations. This role also supports operational and statutory financial reporting outputs across multiple delivery channels.
