Responsible for analyzing and resolving first-stage fraud and non-fraud disputes for credit union members and financial institutions. The role involves taking incoming calls to identify inquiries and recover funds while minimizing company risk.
Velera
36 Remote Job Openings at Velera
Lead the deployment of AI capabilities, including speech analytics and automated QA, across the contact center. Coordinate between vendors and internal stakeholders to drive agent enablement and operational efficiency.
Manage relationships with the largest revenue-generating GSPs to act as a trusted advisor and drive revenue growth. Develop strategic plans, negotiate contracts, and align client goals with Velera's fintech products and services.
Facilitate the identification and prioritization of AI opportunities to improve products and workflows across the organization. Coordinate AI demand with execution teams while ensuring alignment with enterprise priorities and responsible AI governance.
The AI Governance Program Manager oversees the day-to-day operation of the enterprise AI governance program to ensure initiatives align with risk and policy requirements. This includes coordinating intake workflows, maintaining documentation standards, and acting as the orchestration point between AI teams and risk stakeholders.
The AI Business Architect provides technical advisory and feasibility support for Enterprise AI initiatives, focusing on architectural alignment and scalable solution approaches. The role involves evaluating AI engineering patterns, identifying reusable capabilities, and surfacing risk and governance considerations early in the lifecycle.
Manager, Technology Delivery (Application Development) - REMOTE
Velera
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Full Time
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6 days ago
Velera
Lead and mentor an agile software development team to deliver high-quality software products across the enterprise. Oversee project planning, resource allocation, and technical guidance while fostering a culture of continuous improvement.
Manage and develop strategic relationships with executive management at assigned credit unions to increase the adoption of Velera's fintech products. Execute customized account plans and sales strategies to grow market share and maximize portfolio performance.
The consultant defines and maintains standard operating procedures and best practices for the CDE business unit. They collaborate with project managers and stakeholders to develop project plan templates and manage a knowledge base library.
Lead financial performance management for the Contact Center Services & Solutions unit, focusing on forecasting, revenue, and margin optimization. Serve as the primary financial partner to leadership to translate operational activity into actionable financial insights.
Responsible for processing fraud detection cases for credit and debit accounts to identify fraudulent activity and prevent financial loss. This includes handling inbound and outbound calls and utilizing the Falcon Fraud Detection System to mitigate risks.
Lead the project implementation lifecycle for credit and debit card solutions, coordinating cross-functional teams and external vendors. Act as the primary liaison for client executive staff to ensure business objectives and go-live timelines are met.
The Manager of CDE Governance defines and maintains standard operating procedures and best practices for the business unit. They lead a team to develop project templates and knowledge base articles while overseeing governance and audit compliance.
Provide strategic expertise and advisory support for Risk Solutions operations and product enablement across all platforms. Focus on internal centralization, governance, and the development of proactive controls to mitigate organizational risk.
Execute and monitor daily Workday transactions including hires, terminations, and compensation updates. Maintain system integrity through data audits, EIB loads, and the resolution of operational tickets.
Lead the technical implementation of complex financial institution debit and credit projects, including client consultation and requirement mapping. Coordinate all phases of operational delivery, ensuring quality checks and technical tasks are completed on time.
The role is responsible for creating the product vision and directing the journey for consumer-facing fintech solutions. This includes leading market analysis, developing strategic business plans, and managing the product roadmap to drive profitability and penetration.
The role focuses on the day-to-day functions of the Risk Mitigation team, specifically managing vulnerability assessments and remediation. This includes monitoring systems, automating reporting, and collaborating with IT infrastructure teams to reduce security risks.
The analyst provides support for IT compliance programs by researching risks, identifying issues, and developing security metrics for senior leadership. They are responsible for auditing system configurations and ensuring adherence to internal and external regulatory requirements.
Lead a team of architects to define and implement the platform and AI architecture strategy, establishing standards and patterns for automation across the enterprise. Partner with business stakeholders to identify AI opportunities and provide architectural oversight to delivery teams.
Lead the end-to-end formation and commercialization of fintech partnerships to enhance products offered to financial institutions. Coordinate between technology teams, external partners, and internal business units to implement scalable financial technology solutions.
The Data Product Manager guides the development and lifecycle of data-centric products to align with business goals and deliver tangible value. This includes defining product roadmaps, translating business needs into technical requirements, and establishing data governance rules.
Lead the technical implementation of complex financial institution debit and credit projects, including client consultation and requirement mapping. Coordinate all phases of operational delivery, ensuring quality checks and providing post-implementation support.
Manage employee engagement activities, program support, and key business initiatives across the Disputes organization. Coordinate special events, develop business unit communications, and provide project management support for leadership.
Develop and execute go-to-market strategies and messaging to position Disputes solutions as industry-leading offerings. Equip internal teams with tools and training while creating high-impact presentations and thought leadership content for clients.
Lead a team of marketing specialists to execute end-to-end campaigns and creative delivery across multiple digital and traditional channels. Partner with cross-functional teams to optimize marketing tools, workflows, and hyper-personalized member communications to drive growth.
The Data Scientist will collect and analyze large data sets to build predictive models and AI/ML algorithms that optimize product development and business strategies. They will collaborate with cross-functional teams to interpret results and implement data-driven solutions for stakeholders.
Lead the project implementation lifecycle for multiple fintech initiatives, coordinating between internal technology teams and external clients. Manage project documentation, schedules, and stakeholder expectations to ensure successful go-live of payment processing solutions.
Senior Client Delivery Project Manager (Member Services Contact Center) - Remote
Velera
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Full Time
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a month ago
Velera
Leads the full project implementation lifecycle for member service contact center initiatives, coordinating cross-functional teams and external vendors. Acts as the primary liaison for client executive staff to ensure business objectives and technical specifications are met for successful go-lives.
Serve as the primary relationship manager for high-revenue credit unions to drive loyalty, revenue growth, and market share. Develop and execute strategic business reviews and consultative plans to align client goals with Velera's fintech solutions.
Lead the technical implementation of complex debit and credit projects for financial institutions, coordinating between clients and vendors. Perform gap analysis, validate system parameters, and provide post-implementation support to ensure successful project delivery.
The Settlement Resolution Specialist provides subject matter expertise on escalated settlement inquiries and resolves tickets related to fraud and non-fraud chargeback errors. They also post daily settlement entries to the general ledger and provide coaching to analysts to ensure compliance and process efficiency.
The National Sales Executive is responsible for securing new credit and debit card processing business by targeting financial institutions and managing the sales pipeline. They will develop and present formal proposals, conduct pricing analysis, and maintain effective relationships with consultants and prospective clients.
The Corporate Counsel will draft, negotiate, and review a wide variety of commercial contracts while providing legal guidance on strategic partnerships and product development. Additionally, the role involves advising on corporate governance, information security, privacy issues, and supporting cross-functional teams with legal risk management.
Strategic Product Manager - Predictive Analytics & AI Assistant
Velera
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Full Time
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3 months ago
Velera
The Strategic Product Manager is responsible for the overall growth, profitability, and vision of the Predictive Analytics and Velera AI Assistant product lines. This role involves developing strategic and marketing plans, conducting technical analysis, and managing product commercialization to drive market penetration.
The Senior Oracle Fusion Administrator provides advanced technical and functional administration for Oracle Fusion Cloud EPM and ERP systems, ensuring end-to-end reliability of finance data pipelines and application integrations. This role also supports operational and statutory financial reporting outputs across multiple delivery channels.
