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The Client Delivery Program Manager oversees the implementation of strategic initiatives for financial institutions, ensuring alignment with business goals and client satisfaction. They act as a central point of contact, managing program scope, schedules, and risks while fostering strong relationships with internal and external stakeholders.
Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
The Opportunity:
The Client Delivery Program Manager will work closely with senior leadership across Velera’s enterprise in addition to the assigned financial institution (FI) to develop and execute on the client’s strategic plans and provide centralized oversight of the implementation of initiatives within the program. The position oversees the FI program consisting of project and product implementations while partnering very closely with Client Growth Management, Client Service Delivery and Project Delivery teams. This role requires very strong influencing and client facing skills and requires travel to FI and their vendor locations as needed. Incumbent will support and foster in-depth and productive client relationships while being an advocate for the FI within Velera with the goal to improve consultative service, promote use of products and services, oversee initiatives while achieving increased loyalty, endorsement and revenue. The incumbent will also serve as a consultant to senior leadership teams within Velera to build detailed resolution action plans while monitoring program risks, health and addressing project related issues.
Day in the Life:
Strategic Planning & Relationships
Strengthen top strategic relationships by identifying and managing FI program needs by supporting the development of a strategic roadmap having accountability for the delivery of FI Program initiatives
Consistently demonstrate strong client relationship management skills encompassing strategic planning, program management, solution delivery, new product delivery, issue resolution while ensuring regulatory compliance
Responsible for the planning, execution, and delivery of multiple programs and projects aligning Velera’s team to meet financial institution’s strategic goals and objectives.
Effectively develop and leverage partnerships with all Velera business units, vendors and partners to ensure client initiatives and projects are executed expeditiously to the client’s satisfaction including Mastercard, Visa, various software vendors, networks, Fiserv, FIS and other processors.
Establish and maintain strong relationships with key stakeholders, including executives, department heads, and project implementation teams.
Assist in department’s strategic planning and provide input, recommendations and direction for process improvements
Serve as an advocate for the FI within Velera
Program Management
Maintain FI program management framework including scope, schedules and resource requirements to drive a consistent and first-class leading level of program delivery for strategic Velera financial institutions.
Produce program status reports, KPI metrics, client presentations, and business reviews to Velera and FI executives as required by the situation and by client
Monitor project and program progress, ensuring adherence to schedule, scope, and quality standards. Identify and mitigate risks, issues, and dependencies within portfolio of programs and escalate as required.
Serve as central point of contact between various partners, Velera Business Units and clients by assertively and proactively providing ongoing communication between all parties to ensure timely implementation of assigned project deliverables
Accountable for resolution management communication and successful delivery of projects and initiatives ranging from the basic to the complex: card processing implementations, product implementation, strategic initiatives, and client initiatives
Serve as management point of contact for FI for project related items and escalated issue resolution
Lead and/or participate in assigned projects including cross-functional teams in support of Velera, business unit, and/or department goals and objectives.
Utilize relationships with FI, vendors and partners to leverage and ensure expedient and quality solutions and issue resolution
Professional Services and Consultation
Possess a deep knowledge of partner organizations and platforms and be able to translate that skill into action to benefit client relationships
Ability to be on site at client for extended period of times to understand strategic direction and project requirements to build effective execution plans
Support various departments within Velera in a consultative role. This will include assisting Client Growth Management with consultation and solution development
Maintain working knowledge of the Program Management and reporting PMO tools, Velera offered products and service applications including its key functions and associated reports.
Maintain an understanding of payments regulations, e.g. Dodd-Frank, and how each relates to assigned FI.
Maintain thorough knowledge of both industry standard best practices and PMO processes as it pertains to program/project management and supported areas of operations.
Perform other duties as assigned
Qualifications:
Bachelor’s Degree in related field; preferably in Systems or Business Management or equivalent combination of education and experience preferred
Ten (10) years of experience in a client support environment required.
Five (5) years of financial services experience required.
Five (5) years of experience in credit, debit and/or eCommerce preferred.
An understanding of project management best practices and six sigma methodologies preferred.
PgMP or PMP preferred
About Velera
At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.
Pay Equity
$84,900.00 - $108,200.00 - $131,600.00 of salary rangeThe anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.
Great Work/Life Benefits!
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.
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