TTEC Digital

Conversational AI Engineer - Google/GECX & Code Agents

TTEC Digital · Full Time · 14 hours ago

TTEC Digital

🌎 United States 💵 $135K - $155K per year ⭐ 2-5 yrs exp 💼 Software Development

Design and deploy next-generation customer-facing agentic workflows using Gemini Enterprise for Customer Experience (GECX). Develop multi-agent architectures and custom code tools in Python or TypeScript to integrate AI agents with enterprise databases and CCaaS networks.

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Director of Engineering

TTEC Digital · Full Time · a day ago

TTEC Digital

🌎 Canada ⭐ 10+ yrs exp 💼 Others

Run the day-to-day engineering organization, owning delivery across all squads and managing the hiring pipeline. Translate business requirements into technical scope and ensure the consistent shipment of working software via weekly demos.

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Engineering Tech Lead

TTEC Digital · Full Time · a day ago

TTEC Digital

🌎 Canada ⭐ 10+ yrs exp 💼 Software Development

Lead a development squad as a player-coach, writing complex code and overseeing the delivery of real-time AI CX tools. Own the development of event-bus services, AI/ML pipelines, and connector frameworks for enterprise deployments.

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Principal Software Engineer

TTEC Digital · Full Time · a day ago

TTEC Digital

🌎 Canada ⭐ 10+ yrs exp 💼 Software Development

Act as the primary problem solver and technical leader, owning platform architecture decisions for the C1 Platform Foundation. You will develop reference implementations and mentor engineers by writing code to unblock squads.

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Product Manager — Services

TTEC Digital · Full Time · 4 days ago

TTEC Digital

🌎 Canada ⭐ 5-10 yrs exp 💼 Product

Own the platform backend, including AI services, Desktop Intercept clients, and third-party integrations for CCaaS and CRM platforms. Define API contracts, set latency and cost budgets, and establish guardrails for AI-driven customer experience tools.

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Product Manager-— Workspace

TTEC Digital · Full Time · 4 days ago

TTEC Digital

🌎 Canada ⭐ 5-10 yrs exp 💼 Product

Own the end-to-end agent and supervisor experience, including the Agent UI, Control UI, and Active Listening UX. Define information hierarchy and real-time UX standards to reduce cognitive load and improve agent efficiency.

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Enterprise Sales Executive - Digital - Microsoft

TTEC Digital · Full Time · 13 days ago

TTEC Digital

🌎 United States 💵 $160K - $175K per year ⭐ 10+ yrs exp 💼 Sales

The Sales Executive is responsible for generating revenue by acquiring new clients and expanding existing accounts through Microsoft digital contact center solutions. This includes developing joint target account strategies with Microsoft and presenting complex proposals to corporate decision-makers.

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AWS Inside Sales Representative

TTEC Digital · Full Time · 21 days ago

TTEC Digital

🌎 United States ⭐ 2-5 yrs exp 💼 Software Development

The role focuses on identifying and qualifying new business opportunities through coordinated prospecting campaigns in partnership with AWS. Responsibilities include account targeting, executing multi-channel outreach, and converting engagements into meetings for field sellers.

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VP, Sales Executive – ANZ: Microsoft Business Applications

TTEC Digital · Full Time · 25 days ago

TTEC Digital

🌎 Australia ⭐ 5-10 yrs exp 💼 Sales

The Sales Executive is responsible for generating revenue through new client acquisition and expanding existing business accounts. This includes managing corporate partner relationships with Microsoft and collaborating with internal teams to deliver transformational CX solutions.

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Senior Customer Experience Consultant - Conversational Design

TTEC Digital · Full Time · 25 days ago

TTEC Digital

🌎 Canada ⭐ 2-5 yrs exp 💼 Design

Design and implement conversational flows and personalities for Intelligent Virtual Assistants to ensure a human-like AI experience. Act as a trusted advisor to clients by providing guidance on CX automation strategy and analyzing performance data to improve bot interactions.

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Account Executive - Digital Sales - CCaaS

TTEC Digital · Full Time · a month ago

TTEC Digital

🌎 United States 💵 $135K - $170K per year ⭐ 10+ yrs exp 💼 Sales

Drive new business growth by identifying and closing new logo opportunities within enterprise and upper mid-market organizations. Lead complex sales cycles for CCaaS, AI, and digital transformation solutions while collaborating with cross-functional teams.

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Senior Business Data Analyst

TTEC Digital · Full Time · a month ago

TTEC Digital

🌎 Philippines ⭐ 5-10 yrs exp 💼 Software Development

The role involves leading end-to-end analytics initiatives by translating business needs into actionable insights and automating data pipelines. It also focuses on ensuring data quality, governance, and the delivery of predictive algorithms to support strategic decision-making.

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Senior Data Analyst

TTEC Digital · Full Time · a month ago

TTEC Digital

🌎 Philippines ⭐ 5-10 yrs exp 💼 Software Development

Perform deep data analysis and validation across large enterprise datasets to uncover trends and resolve discrepancies. Build analytical datasets and maintain data governance standards to ensure high-quality, audit-ready reporting.

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Senior Consultant - Customer Experience Transformation (CXT)

TTEC Digital · Full Time · a month ago

TTEC Digital

🌎 United Kingdom ⭐ 2-5 yrs exp 💼 Support

Support the delivery of contact centre and customer experience transformation programmes by conducting operational discovery and designing future-state operating models. Facilitate workshops and develop business cases to help clients streamline operations and adopt modern CX technologies.

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NiCE AI Senior Consultant

TTEC Digital · Full Time · 2 months ago

TTEC Digital

🌎 Philippines ⭐ 5-10 yrs exp 💼 Software Development

Develop, test, and deliver the NICE CXone AI software platform, specifically implementing Proactive AI Agents, Cognigy, and Omilia. Responsibilities include coding, unit testing, resolving defects, and supporting the production environment within a team setting.

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Engagement Director - Microsoft Azure

TTEC Digital · Full Time · 2 months ago

TTEC Digital

🌎 Canada 💵 $200K - $240K per year ⭐ 10+ yrs exp 💼 Software Development

Lead and own multiple complex, large-scale Microsoft Azure transformation engagements while ensuring client success and meeting business objectives. Manage financial metrics, P&L across portfolios, and drive customer satisfaction through strategic relationship management.

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AWS Support Engineer

TTEC Digital · Full Time · 2 months ago

TTEC Digital

🌎 Philippines ⭐ 2-5 yrs exp 💼 Software Development

The Support Engineer ensures the stability and performance of client contact center platforms built on Amazon Connect and AWS. Responsibilities include 24x7 operational support, incident triage, proactive monitoring, and collaborating with developers to implement sustainable fixes.

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AWS Sr. Developer Node.js/TypeScript

TTEC Digital · Full Time · 3 months ago

TTEC Digital

🌎 United States 💵 $115K - $135K per year ⭐ 5-10 yrs exp 💼 Software Development

The role involves leading a team of developers to manage, operate, and improve AWS-based solutions for clients within a managed services framework. Responsibilities include incident response, change management, infrastructure-as-code updates, and mentoring junior team members.

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Genesys Platform Adoption Specialist

TTEC Digital · Full Time · 3 months ago

TTEC Digital

🌎 Philippines ⭐ 2-5 yrs exp 💼 Others

The Platform Adoption Specialist is responsible for independently scoping and executing configuration changes within the Genesys Cloud platform. They manage a high volume of MACD tasks while coordinating with internal teams and clients to ensure high-quality, efficient implementations.

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Genesys Cloud Support Engineer

TTEC Digital · Full Time · 3 months ago

TTEC Digital

🌎 Colombia ⭐ 0-2 yrs exp 💼 Software Development

The Genesys Cloud Support Engineer provides technical assistance by diagnosing and resolving customer issues through root cause analysis and application review. They manage support requests via voice, email, or web while maintaining accurate documentation and fostering strong client relationships.

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NiCE CXone Engineer, Professional Services Consultant

TTEC Digital · Full Time · 3 months ago

TTEC Digital

🌎 Philippines ⭐ 2-5 yrs exp 💼 Software Development

The NICE CXone Engineer is responsible for the development, testing, and implementation of the NICE CXone software platform. This role involves collaborating with project teams to enhance software, resolve defects, and support production environments using agile or waterfall methodologies.

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Senior Consultant - Zoom

TTEC Digital · Full Time · 3 months ago

TTEC Digital

🌎 India ⭐ 2-5 yrs exp 💼 Others

The Senior Consultant is responsible for the end-to-end development, implementation, and delivery of Zoom Contact Center solutions. This role involves designing, configuring, and deploying scalable omnichannel applications while mentoring junior engineers and collaborating with stakeholders.

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Principal Architect - Five9

TTEC Digital · Full Time · 3 months ago

TTEC Digital

🌎 India ⭐ 10+ yrs exp 💼 Software Development

The Principal Architect leads the end-to-end design, delivery, and technical governance of scalable Five9 CCaaS solutions. This role involves mentoring team members, managing complex integrations, and ensuring high-performance standards across all client initiatives.

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Senior Implementation Engineer - Five9 VCC Solutions

TTEC Digital · Full Time · 3 months ago

TTEC Digital

🌎 Philippines ⭐ 5-10 yrs exp 💼 Software Development

You will configure the core Five9 Intelligent CX Platform, build integrations with third-party applications, and perform end-to-end testing to ensure solutions function as designed. This role requires hands-on execution and collaboration with clients to deliver high-quality configurations and successful deployments.

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Executive Director CCaaS

TTEC Digital · Full Time · 4 months ago

TTEC Digital

🌎 United States 💵 $200K - $240K per year ⭐ 10+ yrs exp 💼 Others

This role involves leading complex Contact Center applications projects, serving as the overall project owner, and spearheading customer conversations while explaining technology impacts to both technical and non-technical stakeholders. The director will also own the software development experience, formulate solutions, and function in both pre-sales and post-sales capacities.

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Principle Architect, Technology Consulting

TTEC Digital · Full Time · 4 months ago

TTEC Digital

🌎 United Kingdom ⭐ 5-10 yrs exp 💼 Software Development

The Principal Architect will build and deploy designed AWS solutions for clients, working remotely as part of the delivery teams. Responsibilities include participating in morning meetings, requirements analysis, design conversations, and building systems using tools like CloudFormation and Serverless templates.

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Client Success Manager

TTEC Digital · Full Time · 4 months ago

TTEC Digital

🌎 Colombia ⭐ 2-5 yrs exp 💼 Sales

The Client Success Manager will manage low-touch/tech-touch clients, focusing on proactive engagement, issue resolution, and ensuring high satisfaction and measurable business outcomes. This involves serving on a shared team, monitoring client health metrics, and coordinating escalations with internal cross-functional teams.

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Technical Account Manager

TTEC Digital · Full Time · 5 months ago

TTEC Digital

🌎 United States ⭐ 5-10 yrs exp 💼 Sales

The Technical Account Manager will serve as the primary post-sales contact, building trusted relationships and ensuring clients adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance. This role oversees technical execution across incidents, enhancements, change requests, and environment stability while communicating risks and action plans.

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Technical Account Manager

TTEC Digital · Full Time · 5 months ago

TTEC Digital

🌎 Colombia ⭐ 5-10 yrs exp 💼 Sales

The Technical Account Manager will serve as the primary post-sales contact, building trusted relationships and ensuring clients gain value from Amazon Connect and AWS capabilities through proactive guidance. This includes overseeing technical execution across incidents, enhancements, and environment stability while monitoring platform health and communicating risks.

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NiCE Solution Architect - SandcastleCX Practic

TTEC Digital · Full Time · 5 months ago

TTEC Digital

🌎 United States ⭐ 10+ yrs exp 💼 Software Development

The role involves participating in pre- and post-sales SandcastleCX engagements, including gathering customer requirements, defining technology stacks, and coordinating customer enablement sessions. Key duties also include building and proving critical use cases, resolving customer objections, and maintaining expertise across various CX and related technologies.

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Professional Services, Senior Engineer - NiCE CXone

TTEC Digital · Full Time · 5 months ago

TTEC Digital

🌎 Colombia ⭐ 5-10 yrs exp 💼 Software Development

The NICE CXone Professional Services Senior Engineer is responsible for the overall development, testing, and delivery of the NICE CXone software platform. This includes design and development of products, unit testing, code reviews, and supporting the production environment.

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Senior Consultant, Zoom Contact Center

TTEC Digital · Full Time · 5 months ago

TTEC Digital

🌎 Colombia ⭐ 2-5 yrs exp 💼 Support

The Senior Consultant is responsible for the overall development, testing, and delivery of the Zoom Contact Center software platform. Key responsibilities include configuring and deploying solutions, managing high-complexity projects, and mentoring software engineers.

cloud architecture call-center customer-experience qa project-management agile crm training testing

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Pre-Sales Solution Architect- AWS

TTEC Digital · Full Time · 5 months ago

TTEC Digital

🌎 Colombia ⭐ 10+ yrs exp 💼 Software Development

The Pre-sales Solution Architect will gather customer requirements, design solutions, and document them. They will also plan customer enablement sessions and help resolve customer objections related to cloud migration.

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Partner Development Director

TTEC Digital · Full Time · 6 months ago

TTEC Digital

🌎 Georgia, India, United States 💵 $180K - $200K per year ⭐ 5-10 yrs exp 💼 Others

The Partner Development Director will develop and execute partner strategies aligned with TTEC Digital’s growth priorities while managing day-to-day engagement with partners. This role requires balancing strategic leadership with tactical execution to drive revenue outcomes.

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Overlay Sales Specialist, ServiceNow

TTEC Digital · Full Time · 6 months ago

TTEC Digital

🌎 Georgia, India, United States 💵 $130K - $180K per year ⭐ 10+ yrs exp 💼 Sales

The Overlay Sales Specialist will identify and develop new business opportunities for ServiceNow solutions and manage the entire sales cycle from prospecting to close. They will collaborate with internal teams to ensure successful implementation and customer satisfaction.

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Senior Consultant, Zoom Contact Center

TTEC Digital · Full Time · 6 months ago

TTEC Digital

🌎 Philippines ⭐ 2-5 yrs exp 💼 Support

The Senior Consultant is responsible for the overall development, testing, and delivery of the Zoom Contact Center software platform. Key responsibilities include configuring and deploying solutions, implementing high-complexity projects, and mentoring software engineers.

cloud customer-service architecture call-center customer-experience qa project-management agile crm training testing

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Principal Consultant, Cloud Engineer

TTEC Digital · Full Time · 6 months ago

TTEC Digital

🌎 United States 💵 $140K - $160K per year ⭐ 5-10 yrs exp 💼 Software Development

Lead technical discussions and project scoping with clients while ensuring successful delivery of Azure Cloud solutions. Design and enforce standards for cloud solutions, focusing on security, governance, and best practices.

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