Deliver contact center analyses and strategic consulting for clients, turning operational and sales data into actionable insights and recommendations. Develop measurement plans and analytical presentations, manage project delivery and client communication, and maintain SOPs and process documentation.
The Sales Executive is responsible for generating new business revenue and expanding existing client accounts within the ANZ region. They will collaborate with internal teams and Microsoft partners to develop strategic account plans and deliver innovative CX solutions.
Launch and scale TTEC Digital’s Splunk consulting practice by developing its go-to-market strategy, service portfolio, customer pipeline, delivery methods, and team. Lead Splunk and CCaaS solution architecture, support sales and early customer engagements, and oversee practice performance, delivery quality, talent, and partner relationships as the business grows.
Lead the design and delivery of end-to-end data platforms using the Microsoft Azure Data & AI stack. Mentor engineering teams and act as a technical advisor to client stakeholders regarding architecture and data strategy.
The Senior Data Engineer will lead the design and delivery of end-to-end data platforms using the Microsoft Azure Data & AI stack. They will also mentor engineering team members and act as a technical advisor to client stakeholders.
The ServiceNow Project Manager is responsible for the successful execution of consulting engagements, including managing project schedules, budgets, and resource planning. They will lead Agile and Hybrid Agile projects while coordinating cross-functional teams to ensure delivery quality and customer satisfaction.
The Director of Data Architecture will lead the design and implementation of scalable, AI-ready data platforms using Microsoft Azure and Fabric. This role involves serving as a strategic advisor to clients, managing presales activities, and providing technical leadership to engineering teams.
The Sales Executive is responsible for driving new business growth by identifying and closing enterprise-level opportunities for CCaaS and CX solutions. They will manage complex sales cycles, develop strategic account plans, and collaborate with cross-functional teams to deliver tailored customer solutions.
Manage the end-to-end delivery of NICE CCaaS solutions for enterprise clients, including project planning, status reporting, and risk mitigation. Lead cross-functional teams and maintain strong relationships with stakeholders to ensure project objectives are met within scope.
The Business Development Representative will partner with AWS Field Sellers to identify, engage, and qualify new opportunities across targeted accounts. This role involves executing multi-channel prospecting campaigns and maintaining accurate pipeline data within CRM systems.
The Salesforce Project Manager is responsible for the successful execution of consulting engagements, including managing project schedules, budgets, and resource planning. They coordinate with cross-functional teams to identify risks, resolve issues, and ensure project delivery remains aligned with contractual commitments.
The Architect leads and mentors engineering teams while driving the delivery of AI-powered customer experience and contact center solutions. They are responsible for solution design, implementation oversight, and coordinating cross-functional efforts across product, architecture, and DevOps teams.
The Architect will lead engineering teams and oversee the delivery of AI-powered customer experience solutions across the company's product portfolio. They are responsible for solution design, technical implementation, and coordinating cross-functional efforts between product, architecture, and DevOps teams.
You will design, deploy, and optimize multi-agent workflows using Google's GECX platform and custom code tools. This involves writing backend logic, managing agent hierarchies, and automating quality testing for customer-facing AI solutions.
The Sr. Sales Executive will drive new-logo growth by prospecting and closing transformational deals for Gemini Enterprise and TTEC Digital solutions. They will manage the full sales cycle, build executive relationships, and orchestrate internal teams to deliver high-value business outcomes.
The Sr. Sales Executive will drive new-logo growth by selling Amazon Connect and AI-powered professional services to enterprise organizations. They are responsible for the full sales cycle, including prospecting, executive discovery, and orchestrating complex transformation deals.
You will design, develop, and implement scalable ServiceNow solutions while collaborating with stakeholders to gather requirements and provide technical guidance. Additionally, you will support various ServiceNow modules, perform unit testing, and maintain technical documentation to ensure successful project delivery.
The QA/SDET Lead will define and execute the quality strategy for a high-velocity platform, focusing on automation-first engineering and rapid regression testing. This role involves leading a team while remaining hands-on with framework design, architecture, and solving complex technical challenges.
You will own automation coverage for squad services, including fast-turnaround regression suites and load/stress testing for high-throughput systems. The role focuses on maintaining quality signals in a weekly deployment cycle within a startup-like environment.
Design and scale production-ready Multi-Agent Systems and complex AI workflows using Google's Agent Development Kit. Integrate AI agents with enterprise datastores and APIs to move prototypes into mission-critical business systems.
Act as the technical lead for enterprise customers by scoping deployments, designing tenant configurations, and conducting live demos. Translate business requirements into technical specifications for engineering while ensuring fast customer go-live timelines.
Build and deploy next-generation AI CX tools including automated QA and conversational analytics for enterprise clients. Focus on shipping high-efficiency, event-driven, and low-latency distributed systems at scale.
Develop next-generation AI CX tools including automated QA and conversational analytics for large enterprise brands. Build and ship high-efficiency, low-latency frontend solutions and Chrome extensions within an innovation group.
Develop and maintain design systems and UX components for next-generation AI customer experience tools. Build automated QA, conversational analytics, and agentic automation tools for large enterprise clients.
Lead the quality assurance and SDET efforts for the development of next-generation AI CX tools. Ensure the successful deployment of automated QA and conversational analytics into large-scale enterprise environments.
Develop and ship next-generation AI CX tools including automated QA and conversational analytics for enterprise clients. Build high-efficiency, low-latency distributed systems to improve company trajectory and stock value.
Develop and ship next-generation AI CX tools including automated QA and conversational analytics for enterprise clients. Focus on building high-efficiency, event-driven, and low-latency distributed systems.
Develop next-generation AI CX tools including automated QA, conversational analytics, and agentic automation for enterprise clients. Build and maintain high-efficiency, event-driven, and low-latency distributed systems.
Run the day-to-day engineering organization, owning delivery across all squads and managing the hiring pipeline. Translate business requirements into technical scope and ensure the consistent shipment of working software via weekly demos.
Lead a development squad as a player-coach, writing complex code and overseeing the delivery of real-time AI CX tools. Own the development of event-bus services, AI/ML pipelines, and connector frameworks for enterprise deployments.
Act as the primary problem solver and technical leader, owning platform architecture decisions for the C1 Platform Foundation. You will develop reference implementations and mentor engineers by writing code to unblock squads.
Own the platform backend, including AI services, Desktop Intercept clients, and third-party integrations for CCaaS and CRM platforms. Define API contracts, set latency and cost budgets, and establish guardrails for AI-driven customer experience tools.
Own the end-to-end agent and supervisor experience, including the Agent UI, Control UI, and Active Listening UX. Define information hierarchy and real-time UX standards to reduce cognitive load and improve agent efficiency.
Drive new business growth by identifying and closing new logo opportunities within enterprise and upper mid-market organizations. Lead complex sales cycles for CCaaS, AI, and digital transformation solutions while collaborating with cross-functional teams.
Develop, test, and deliver the NICE CXone AI software platform, specifically implementing Proactive AI Agents, Cognigy, and Omilia. Responsibilities include coding, unit testing, resolving defects, and supporting the production environment within a team setting.
