Launch and scale TTEC Digital’s Splunk consulting practice by developing its go-to-market strategy, service portfolio, customer pipeline, delivery methods, and team. Lead Splunk and CCaaS solution architecture, support sales and early customer engagements, and oversee practice performance, delivery quality, talent, and partner relationships as the business grows.
Lead the design and delivery of end-to-end data platforms using the Microsoft Azure Data & AI stack. Mentor engineering teams and act as a technical advisor to client stakeholders regarding architecture and data strategy.
The Senior Data Engineer will lead the design and delivery of end-to-end data platforms using the Microsoft Azure Data & AI stack. They will also mentor engineering team members and act as a technical advisor to client stakeholders.
The ServiceNow Project Manager is responsible for the successful execution of consulting engagements, including managing project schedules, budgets, and resource planning. They will lead Agile and Hybrid Agile projects while coordinating cross-functional teams to ensure delivery quality and customer satisfaction.
The Director of Data Architecture will lead the design and implementation of scalable, AI-ready data platforms using Microsoft Azure and Fabric. This role involves serving as a strategic advisor to clients, managing presales activities, and providing technical leadership to engineering teams.
The Sales Executive is responsible for driving new business growth by identifying and closing enterprise-level opportunities for CCaaS and CX solutions. They will manage complex sales cycles, develop strategic account plans, and collaborate with cross-functional teams to deliver tailored customer solutions.
Design and deploy large-scale Amazon Connect contact center solutions using serverless AWS integrations and infrastructure as code. Collaborate with cross-functional squads to provide technical guidance, manage project delivery, and ensure successful global rollouts.
Manage the end-to-end delivery of NICE CCaaS solutions for enterprise clients, including project planning, status reporting, and risk mitigation. Lead cross-functional teams and maintain strong relationships with stakeholders to ensure project objectives are met within scope.
The Business Development Representative will partner with AWS Field Sellers to identify, engage, and qualify new opportunities across targeted accounts. This role involves executing multi-channel prospecting campaigns and maintaining accurate pipeline data within CRM systems.
The Principal Client Advisory serves as the operational and technical lead for managed services clients, driving service delivery and ensuring excellence across the client lifecycle. They are responsible for managing client relationships, overseeing platform operations, and coordinating incident management and continuous improvement initiatives.
The Salesforce Project Manager is responsible for the successful execution of consulting engagements, including managing project schedules, budgets, and resource planning. They coordinate with cross-functional teams to identify risks, resolve issues, and ensure project delivery remains aligned with contractual commitments.
The Architect leads and mentors engineering teams while driving the delivery of AI-powered customer experience and contact center solutions. They are responsible for solution design, implementation oversight, and coordinating cross-functional efforts across product, architecture, and DevOps teams.
The Architect will lead engineering teams and oversee the delivery of AI-powered customer experience solutions across the company's product portfolio. They are responsible for solution design, technical implementation, and coordinating cross-functional efforts between product, architecture, and DevOps teams.
You will design, deploy, and optimize multi-agent workflows using Google's GECX platform and custom code tools. This involves writing backend logic, managing agent hierarchies, and automating quality testing for customer-facing AI solutions.
The Sr. Sales Executive will drive new-logo growth by prospecting and closing transformational deals for Gemini Enterprise and TTEC Digital solutions. They will manage the full sales cycle, build executive relationships, and orchestrate internal teams to deliver high-value business outcomes.
The Sr. Sales Executive will drive new-logo growth by selling Amazon Connect and AI-powered professional services to enterprise organizations. They are responsible for the full sales cycle, including prospecting, executive discovery, and orchestrating complex transformation deals.
The consultant will transform data into actionable insights through recurring reporting, ad hoc analysis, and the application of AI-enabled tools. They will collaborate with cross-functional teams to build dashboards and communicate findings to support business decision-making.
You will design, develop, and implement scalable ServiceNow solutions while collaborating with stakeholders to gather requirements and provide technical guidance. Additionally, you will support various ServiceNow modules, perform unit testing, and maintain technical documentation to ensure successful project delivery.
The specialist will lead AI discovery workshops and design AI-enabled architectures for Amazon Connect contact center environments. They will partner with stakeholders to define use cases, develop roadmaps, and ensure AI solutions are effectively implemented by engineering teams.
The Senior Consultant designs, configures, and supports AI-enabled contact center experiences within the Amazon Connect platform. They are responsible for translating business requirements into functional contact flows, AI integrations, and operational reporting solutions.
The QA/SDET Lead will define and execute the quality strategy for a high-velocity platform, focusing on automation-first engineering and rapid regression testing. This role involves leading a team while remaining hands-on with framework design, architecture, and solving complex technical challenges.
You will own automation coverage for squad services, including fast-turnaround regression suites and load/stress testing for high-throughput systems. The role focuses on maintaining quality signals in a weekly deployment cycle within a startup-like environment.
Design and scale production-ready Multi-Agent Systems and complex AI workflows using Google's Agent Development Kit. Integrate AI agents with enterprise datastores and APIs to move prototypes into mission-critical business systems.
Act as the technical lead for enterprise customers by scoping deployments, designing tenant configurations, and conducting live demos. Translate business requirements into technical specifications for engineering while ensuring fast customer go-live timelines.
Lead the quality assurance and SDET efforts for the development of next-generation AI CX tools. Ensure the successful deployment of automated QA and conversational analytics into large-scale enterprise environments.
Develop and maintain design systems and UX components for next-generation AI customer experience tools. Build automated QA, conversational analytics, and agentic automation tools for large enterprise clients.
Develop next-generation AI CX tools including automated QA and conversational analytics for large enterprise brands. Build and ship high-efficiency, low-latency frontend solutions and Chrome extensions within an innovation group.
Build and deploy next-generation AI CX tools including automated QA and conversational analytics for enterprise clients. Focus on shipping high-efficiency, event-driven, and low-latency distributed systems at scale.
Develop and ship next-generation AI CX tools including automated QA and conversational analytics for enterprise clients. Build high-efficiency, low-latency distributed systems to improve company trajectory and stock value.
Develop next-generation AI CX tools including automated QA, conversational analytics, and agentic automation for enterprise clients. Build and maintain high-efficiency, event-driven, and low-latency distributed systems.
Develop and ship next-generation AI CX tools including automated QA and conversational analytics for enterprise clients. Focus on building high-efficiency, event-driven, and low-latency distributed systems.
Lead the strategic growth and evolution of TTEC Digital's Azure practice, focusing on data modernization and AI enablement. Develop go-to-market strategies and manage the strategic partnership with Microsoft to drive revenue and market expansion.
Lead a development squad as a player-coach, writing complex code and overseeing the delivery of real-time AI CX tools. Own the development of event-bus services, AI/ML pipelines, and connector frameworks for enterprise deployments.
Act as the primary problem solver and technical leader, owning platform architecture decisions for the C1 Platform Foundation. You will develop reference implementations and mentor engineers by writing code to unblock squads.
Run the day-to-day engineering organization, owning delivery across all squads and managing the hiring pipeline. Translate business requirements into technical scope and ensure the consistent shipment of working software via weekly demos.
Own the platform backend, including AI services, Desktop Intercept clients, and third-party integrations for CCaaS and CRM platforms. Define API contracts, set latency and cost budgets, and establish guardrails for AI-driven customer experience tools.
Own the end-to-end agent and supervisor experience, including the Agent UI, Control UI, and Active Listening UX. Define information hierarchy and real-time UX standards to reduce cognitive load and improve agent efficiency.
The Sales Executive is responsible for generating revenue by acquiring new clients and expanding existing accounts through Microsoft digital contact center solutions. This includes developing joint target account strategies with Microsoft and presenting complex proposals to corporate decision-makers.
Drive new business growth by identifying and closing new logo opportunities within enterprise and upper mid-market organizations. Lead complex sales cycles for CCaaS, AI, and digital transformation solutions while collaborating with cross-functional teams.
Develop, test, and deliver the NICE CXone AI software platform, specifically implementing Proactive AI Agents, Cognigy, and Omilia. Responsibilities include coding, unit testing, resolving defects, and supporting the production environment within a team setting.
The role involves leading a team of developers to manage, operate, and improve AWS-based solutions for clients within a managed services framework. Responsibilities include incident response, change management, infrastructure-as-code updates, and mentoring junior team members.
The Platform Adoption Specialist is responsible for independently scoping and executing configuration changes within the Genesys Cloud platform. They manage a high volume of MACD tasks while coordinating with internal teams and clients to ensure high-quality, efficient implementations.
The NICE CXone Engineer is responsible for the development, testing, and implementation of the NICE CXone software platform. This role involves collaborating with project teams to enhance software, resolve defects, and support production environments using agile or waterfall methodologies.
