The Senior Operational Excellence Program Manager drives cross-functional operational improvement initiatives across multiple business domains to increase efficiency at scale. They design and implement programs that bridge operational execution with strategic enterprise thinking while leveraging AI-assisted tools to optimize workflows.
The Senior Claims Adjuster will independently manage workers' compensation claims from set-up to closure, including evaluating complex claims and determining compensability. They will also serve as a primary point of contact for agents and customers while ensuring compliance with regulatory and statutory requirements.
This role serves as a connector for customer success, managing agency onboarding, offboarding, and technical support requests. The specialist will resolve customer inquiries regarding commissions and documentation while collaborating with internal teams to troubleshoot technical issues.
The Claims Business Systems Analyst is responsible for the hands-on configuration, build, and maintenance of the core claims platform and its integrated technology ecosystem. This role involves executing configuration tickets, developing test scripts, troubleshooting system issues, and ensuring data integrity through collaboration with internal teams and vendors.
The Premium Audit Operations Specialist reviews and processes audit worksheets to ensure compliance with regulatory guidelines and business rules. They also manage customer communication regarding audit results and coordinate the transition from audit completion to billing.
The Senior Claims Adjuster will independently manage workers' compensation claims from set-up to closure, including evaluating complex, high-exposure cases. They will also serve as a primary point of contact for agents and customers while ensuring compliance with regulatory standards and company best practices.
The VP of Claims Adjudication will lead the claims function, overseeing operations, strategy, and performance across all jurisdictions. They will collaborate with executive leadership to drive digital transformation, manage budgets, and ensure compliance while fostering a high-performing, diverse team.
The Claims Adjuster will independently manage workers' compensation claims from set-up to closure while adhering to best practices and regulatory requirements. They will also serve as a primary point of contact for customers and agents to ensure a high-quality claims experience.
The Strategic Account Manager will identify, develop, and manage high-volume commercial insurance partnerships to drive profitable growth. They are responsible for executing strategic plans, monitoring performance metrics, and collaborating cross-functionally to improve partner workflows and outcomes.
Independently manage complex, high-exposure workers' compensation claims from setup to closure while ensuring regulatory compliance. Provide high-quality customer service to partner agents and insureds to optimize the claims experience.
The VP of Field Underwriting owns the underwriting P&L and is accountable for portfolio results, team performance, and the operating model. This leader defines the strategic vision for AI-enabled underwriting and manages the blended onshore/offshore execution engine.
Independently manage the full lifecycle of workers' compensation claims from setup to closure while ensuring statutory compliance. Provide high-quality customer service to agents and insureds while collaborating with internal and external partners to optimize claim outcomes.
The Senior HRIS Analyst manages the maintenance, configuration, and implementation of the HRMS to ensure data integrity and system compliance. They partner with the People & Talent team to automate processes and provide advanced reporting and analytics.
The People Operations Generalist manages employment-related functions including employee relations, compliance with labor laws, and benefits administration. They also analyze workforce data to identify diversity gaps and support the overall team member lifecycle from onboarding to separation.
Lead corporate actuarial functions for workers' compensation and P&C lines, managing a team focused on reserving, pricing, and reinsurance. The role involves developing financial forecasts, monitoring portfolio KPIs, and collaborating with senior leadership to influence business strategy.
Responsible for the strategy and execution of base compensation, incentives, equity, benefits, and wellness programs. Partners with executive leadership and People Partners to maintain market competitiveness and equitable pay practices.
The role involves managing the monthly accounting close process, including preparing journal entries, reconciliations, and variance analyses. Additionally, the accountant will support process improvements, financial statement preparation, and automation projects to drive efficiency.
Assess medium to complex risks to underwrite and bind new and renewal workers' compensation coverage. Maintain strong relationships with payroll partners and provide technical assistance regarding policy provisions.
Lead a team of auditors and outreach specialists by managing daily workloads, monitoring performance, and providing individual coaching. Serve as the primary escalation point for complex inquiries and collaborate cross-functionally to improve audit processes and customer experience.
Independently manage workers' compensation claims from setup to closure, including investigation, reserving, and benefit administration. Act as a primary point of contact for agents and customers to ensure a high-quality claims experience and favorable outcomes.
Lead the strategic transformation and operational execution of the Premium Audit department to eliminate backlogs and implement next-generation capabilities. Oversee multi-level management, budget allocation, and cross-functional integration with Underwriting, Product, and Technology teams.
The role involves administering and developing solutions within the Salesforce environment while managing integrations with platforms like Zuora and Workato. The analyst will act as a bridge between technical constraints and business needs for sales, service, and finance stakeholders.
