The Team Lead manages the end-to-end collections process, including bad debt recovery, litigation strategy, and vendor performance. They are responsible for leading a team of individual contributors and offshore partners to meet defined KPIs and financial targets.
You will manage inbound leads by qualifying prospects, setting appointments, and maintaining lead systems to build sales relationships. Additionally, you will partner with the underwriting team to present policies and successfully close deals with small business owners.
The Senior Manager, Operations will oversee vendor partnerships and customer service operational models to drive efficiency and continuous improvement. They will design scalable systems, manage performance metrics, and lead cross-functional initiatives to optimize operational workflows.
The Payroll Partner Service Advocate resolves routine to advanced customer issues and manages policy-related requests for payroll partners and insureds. They also support team growth by assisting with onboarding, training, and maintaining standard operating procedures.
The Medical Only Claims Adjuster will independently manage workers' compensation medical claims from setup to closure while adhering to best practices. They will serve as a primary point of contact for agents and customers to ensure high-quality service and effective claim mitigation.
You will design, build, and maintain complex data pipelines and models within a Data Vault 2.0 warehouse using Python, SQL, and Airflow. Additionally, you will own production observability, optimize Snowflake performance, and lead technical projects while collaborating with cross-functional stakeholders.
The Principal People Partner serves as a strategic advisor to senior leadership, driving organizational strategies that align talent management with business objectives. They are responsible for leading change management initiatives, overseeing performance enablement, and fostering a high-performing culture across the organization.
The Manager, Premium Audit oversees premium audit operations, ensuring quality, productivity, and compliance with state and bureau requirements. This role also drives process improvements, manages vendor relationships, and collaborates cross-functionally to optimize audit workflows and profitability.
The Complex Claims Adjuster will independently manage catastrophic and large loss workers' compensation claims from inception to closure. This role involves proactive litigation strategy, settlement negotiation, and collaboration with internal and external partners to ensure optimal claim outcomes.
The Team Lead, Collections is responsible for managing the end-to-end past-due receivable collections process, including bad debt recovery and litigation strategy. They lead internal teams and offshore partners to meet performance KPIs while driving process improvements and ensuring compliance with debt-collection regulations.
The Senior Operational Excellence Program Manager drives cross-functional operational improvement initiatives across multiple business domains to increase efficiency at scale. They design and implement programs that bridge operational execution with strategic enterprise thinking while leveraging AI-assisted tools to optimize workflows.
This role serves as a connector for customer success, managing agency onboarding, offboarding, and technical support requests. The specialist will resolve customer inquiries regarding commissions and documentation while collaborating with internal teams to troubleshoot technical issues.
The Senior Claims Adjuster will independently manage workers' compensation claims from set-up to closure, including evaluating complex claims and determining compensability. They will also serve as a primary point of contact for agents and customers while ensuring compliance with regulatory and statutory requirements.
The Claims Business Systems Analyst is responsible for the hands-on configuration, build, and maintenance of the core claims platform and its integrated technology ecosystem. This role involves executing configuration tickets, developing test scripts, troubleshooting system issues, and ensuring data integrity through collaboration with internal teams and vendors.
The Senior Claims Adjuster will independently manage workers' compensation claims from set-up to closure, including evaluating complex, high-exposure cases. They will also serve as a primary point of contact for agents and customers while ensuring compliance with regulatory standards and company best practices.
The VP of Claims Adjudication will lead the claims function, overseeing operations, strategy, and performance across all jurisdictions. They will collaborate with executive leadership to drive digital transformation, manage budgets, and ensure compliance while fostering a high-performing, diverse team.
The Claims Adjuster will independently manage workers' compensation claims from set-up to closure while adhering to best practices and regulatory requirements. They will also serve as a primary point of contact for customers and agents to ensure a high-quality claims experience.
The Strategic Account Manager will identify, develop, and manage high-volume commercial insurance partnerships to drive profitable growth. They are responsible for executing strategic plans, monitoring performance metrics, and collaborating cross-functionally to improve partner workflows and outcomes.
Independently manage complex, high-exposure workers' compensation claims from setup to closure while ensuring regulatory compliance. Provide high-quality customer service to partner agents and insureds to optimize the claims experience.
The VP of Field Underwriting owns the underwriting P&L and is accountable for portfolio results, team performance, and the operating model. This leader defines the strategic vision for AI-enabled underwriting and manages the blended onshore/offshore execution engine.
Independently manage the full lifecycle of workers' compensation claims from setup to closure while ensuring statutory compliance. Provide high-quality customer service to agents and insureds while collaborating with internal and external partners to optimize claim outcomes.
The Senior HRIS Analyst manages the maintenance, configuration, and implementation of the HRMS to ensure data integrity and system compliance. They partner with the People & Talent team to automate processes and provide advanced reporting and analytics.
Lead corporate actuarial functions for workers' compensation and P&C lines, managing a team focused on reserving, pricing, and reinsurance. The role involves developing financial forecasts, monitoring portfolio KPIs, and collaborating with senior leadership to influence business strategy.
Responsible for the strategy and execution of base compensation, incentives, equity, benefits, and wellness programs. Partners with executive leadership and People Partners to maintain market competitiveness and equitable pay practices.
Assess medium to complex risks to underwrite and bind new and renewal workers' compensation coverage. Maintain strong relationships with payroll partners and provide technical assistance regarding policy provisions.
Lead the strategic transformation and operational execution of the Premium Audit department to eliminate backlogs and implement next-generation capabilities. Oversee multi-level management, budget allocation, and cross-functional integration with Underwriting, Product, and Technology teams.
