The Senior Director will dismantle the current fragmented implementation model to build a single, scalable organization serving all business units. They will define implementation standards, establish performance metrics, and drive operational transformation to improve time-to-value and customer outcomes.
The Director will build and scale the Managed Cloud partner program from the ground up, managing the full partner lifecycle from recruitment to revenue generation. They will establish channel strategy, develop partner relationships, and collaborate with internal teams to drive measurable new-logo revenue.
The Sales Engineer II supports technical engagements by conducting discovery sessions, designing cloud infrastructure solutions, and delivering product demonstrations. They partner with Account Executives to align technical solutions with business objectives and assist in the transition to delivery teams.
The Director of Client Success leads the Client Success and Technical Account Management functions to drive client retention, satisfaction, and expansion. This role involves establishing scalable processes, coaching team members, and partnering cross-functionally to ensure consistent client outcomes.
The Sales Engineer II serves as the primary technical resource for pre- and post-sales engagements, conducting discovery sessions and designing cloud infrastructure solutions. They also collaborate with internal teams to support product demonstrations, proof of concepts, and knowledge sharing across the organization.
The Product Manager will lead the discovery, definition, and delivery of website-building features including themes, blocks, and templates. They will collaborate with cross-functional teams to prioritize the product backlog and ensure product improvements align with business and client needs.
The Senior Product Manager will lead the product strategy, roadmap, and development for Mastery and Certifications, including learning management and credentialing capabilities. They will collaborate with cross-functional teams to drive product performance, client adoption, and business objectives.
The Senior Product Manager will lead the strategy, roadmap, and development of fundraising and donation software products for mission-driven organizations. They will collaborate with cross-functional teams to ensure product performance, client satisfaction, and alignment with business objectives.
The Senior Product Manager will lead product strategy, roadmaps, and execution for managed ecommerce hosting solutions like Magento and Shopware. They will partner with cross-functional teams to drive product performance, client outcomes, and business growth through data-informed decision-making.
Diagnose and resolve hardware, software, and network server issues while working with cloud technologies. Provide technical support and maintain hardware monitoring systems.
The Network Engineer will be responsible for administering network equipment across multiple data centers and performing routine or emergency maintenance. They will also participate in internal projects, including network development, new location connectivity, and automation implementation.
The role involves performing system administration on servers and diagnosing hardware, software, and network issues. You will also work with cloud technologies and hardware monitoring systems.
The Senior Product Marketing Manager will own the messaging, positioning, and go-to-market strategy for the Managed Cloud portfolio. They will collaborate cross-functionally to translate technical capabilities into business value and drive revenue through effective sales enablement and customer research.
Define the target architecture and technical direction for a platform area while leading consolidation and migration efforts across team boundaries. Act as an escalation point for complex technical challenges and mentor senior engineers to improve overall team performance.
The Solutions Architect partners with internal teams to design scalable, secure, and cost-effective infrastructure solutions that meet customer business requirements. This role leads technical discovery, architecture design, and proposal development while serving as a primary technical advisor throughout the sales process.
The Account Manager acts as the primary point of contact for a set of accounts, managing the customer relationship, proactive check-ins, and QBRs. They are responsible for driving Net Revenue Retention through expansion, upsell, and cross-sell activities while coordinating technical resources to resolve customer issues.
The Team Lead is responsible for managing a cohort as a standalone business, overseeing revenue targets, churn, and expansion. They will direct cross-functional teams, set go-to-market strategies, and ensure proactive account management to improve customer health.
Lead the North American sales strategy to drive revenue growth and manage the regional sales team. Responsible for owning the new logo pipeline and scaling the channel partner ecosystem.
The Corporate Applications Manager acts as the primary liaison between business stakeholders and technology teams to optimize enterprise SaaS platforms. They are responsible for the administration, governance, and continuous improvement of applications such as Salesforce, HRIS, and ITSM.
Design and maintain enterprise security architecture standards across cloud, infrastructure, and application environments. Partner with cross-functional teams to implement security controls, manage risks, and ensure compliance with regulatory standards.
Lead and coordinate the organization's incident management program to ensure timely response and resolution of high-severity operational events. Drive continuous improvement through trend analysis, post-incident reviews, and the tracking of corrective actions.
Develop and maintain high-performance, secure, and extensible WordPress software solutions. Collaborate with stakeholders to architect new features and provide technical documentation and bug fixes.
Drive new customer acquisition and revenue growth for Nexcess Specialty Cloud and managed hosting solutions. Manage the full sales cycle from prospecting and lead conversion to negotiation and contract execution.
The Legal Counsel will manage commercial contracts, corporate governance, and compliance risks across global operations. They will serve as a trusted advisor to senior leadership on legal matters, including employment law and data privacy.
Coordinate incident response activities and facilitate blameless post-mortem reviews to improve service stability. Partner with engineering teams to define reliability metrics and develop observability practices to reduce operational risk.
