The Technical Account Manager III acts as a strategic partner for high-impact customers, providing expert guidance on complex hosting environments and architecture strategy. They lead critical technical initiatives, manage escalations, and mentor team members to ensure consistent service delivery and customer success.
Diagnose and resolve hardware, software, and network server issues while working with cloud technologies. Monitor hardware performance and participate in a professional team environment.
You will own the end-to-end social media presence for Nexcess, focusing on LinkedIn and Reddit to drive engagement and support campaigns. This includes creating original content, managing agency partners, and enabling internal experts to contribute to the brand's voice.
You will own the end-to-end architecture, delivery, and roadmap for an engineering team focused on quote-to-cash and authentication systems. This is a hands-on role where you will write code, review pull requests, and drive AI-assisted engineering practices to ensure predictable, high-quality software delivery.
You will own the end-to-end architecture, delivery, and roadmap for an engineering team focused on commerce application stacks. This is a hands-on role where you will write code, review pull requests, and drive AI-assisted engineering practices while maintaining business alignment.
You will own the architecture design, delivery, and roadmap for a network engineering team while remaining hands-on with code and AI-assisted tooling. You are responsible for building a strong partnership with Product to ensure predictable, high-quality delivery of network infrastructure products.
You will own the end-to-end architecture, delivery, and roadmap for an engineering team while remaining hands-on with code and AI-assisted development. You will partner with Product to ensure predictable, high-quality software delivery while fostering team growth and operational excellence.
The Lead Data Engineer manages the data engineering team and provides technical direction for infrastructure, pipelines, and data systems. This role involves hands-on technical development while partnering with business leaders to translate organizational needs into scalable data solutions.
You will own the end-to-end architecture, delivery, and engineering roadmap for the product organization. You are responsible for building high-performing teams, fostering AI adoption, and ensuring predictable, high-quality software delivery.
The Director is responsible for leading a team of Account Executives to drive new customer acquisition and meet recurring revenue targets across North America. They will actively participate in complex deal negotiations, coach team members, and manage the overall sales strategy and pipeline health.
The Account Executive is responsible for generating and closing new business through high-volume outbound prospecting and managing the full sales cycle. They must also collaborate cross-functionally with product and account management teams to ensure smooth customer transitions and effective sales positioning.
The Senior Director will dismantle the current fragmented implementation model to build a single, scalable organization serving all business units. They will define implementation standards, establish performance metrics, and drive operational transformation to improve time-to-value and customer outcomes.
The Director will build and scale the Managed Cloud partner program from the ground up, managing the full partner lifecycle from recruitment to revenue generation. They will establish channel strategy, develop partner relationships, and collaborate with internal teams to drive measurable new-logo revenue.
The Sales Engineer II supports technical engagements by conducting discovery sessions, designing cloud infrastructure solutions, and delivering product demonstrations. They partner with Account Executives to align technical solutions with business objectives and assist in the transition to delivery teams.
The Sales Engineer II serves as the primary technical resource for pre- and post-sales engagements, conducting discovery sessions and designing cloud infrastructure solutions. They also collaborate with internal teams to support product demonstrations, proof of concepts, and knowledge sharing across the organization.
The Product Manager will lead the discovery, definition, and delivery of website-building features including themes, blocks, and templates. They will collaborate with cross-functional teams to prioritize the product backlog and ensure product improvements align with business and client needs.
Diagnose and resolve hardware, software, and network server issues while working with cloud technologies. Provide technical support and maintain hardware monitoring systems.
The Network Engineer will be responsible for administering network equipment across multiple data centers and performing routine or emergency maintenance. They will also participate in internal projects, including network development, new location connectivity, and automation implementation.
The role involves performing system administration on servers and diagnosing hardware, software, and network issues. You will also work with cloud technologies and hardware monitoring systems.
Define the target architecture and technical direction for a platform area while leading consolidation and migration efforts across team boundaries. Act as an escalation point for complex technical challenges and mentor senior engineers to improve overall team performance.
The Solutions Architect partners with internal teams to design scalable, secure, and cost-effective infrastructure solutions that meet customer business requirements. This role leads technical discovery, architecture design, and proposal development while serving as a primary technical advisor throughout the sales process.
The Account Manager acts as the primary point of contact for a set of accounts, managing the customer relationship, proactive check-ins, and QBRs. They are responsible for driving Net Revenue Retention through expansion, upsell, and cross-sell activities while coordinating technical resources to resolve customer issues.
The Team Lead is responsible for managing a cohort as a standalone business, overseeing revenue targets, churn, and expansion. They will direct cross-functional teams, set go-to-market strategies, and ensure proactive account management to improve customer health.
Lead the North American sales strategy to drive revenue growth and manage the regional sales team. Responsible for owning the new logo pipeline and scaling the channel partner ecosystem.
Lead and coordinate the organization's incident management program to ensure timely response and resolution of high-severity operational events. Drive continuous improvement through trend analysis, post-incident reviews, and the tracking of corrective actions.
Develop and maintain high-performance, secure, and extensible WordPress software solutions. Collaborate with stakeholders to architect new features and provide technical documentation and bug fixes.
Coordinate incident response activities and facilitate blameless post-mortem reviews to improve service stability. Partner with engineering teams to define reliability metrics and develop observability practices to reduce operational risk.
