The Service Delivery Manager owns the end-to-end customer journey from signed agreement through go-live, including planning, execution, and cross-functional coordination. They are responsible for developing delivery standards, managing migration programs, and ensuring customer expectations are met through effective project management.
You will own backend features end-to-end, from specification and implementation to deployment and production support for cloud infrastructure products. This role involves maintaining reliable services, managing relational databases, and utilizing AI-assisted tools while remaining accountable for the quality and security of the code.
You will own backend features end-to-end, including design, implementation, testing, and production support for cart, checkout, billing, and authentication systems. You are responsible for maintaining high-quality code, validating AI-generated output, and participating in on-call rotations to ensure system reliability.
You will own backend features end-to-end, including design, implementation, testing, and production support for private cloud systems. You are also responsible for mentoring engineers, coordinating cross-team dependencies, and participating in on-call rotations.
You will own platform features end-to-end within the Private Cloud Solutions domain, covering everything from design and deployment to ongoing production support. You are also responsible for identifying automation opportunities, mentoring other engineers, and participating in an on-call rotation to ensure platform reliability.
You will own frontend features end-to-end within the Network Solutions domain, managing the full lifecycle from specification to production support. This includes building modern web interfaces, integrating with backend APIs, and utilizing AI-assisted tools to ensure high-quality, reliable software delivery.
You will own features end-to-end, from specification and AI-assisted coding to production deployment and monitoring. You are responsible for maintaining system reliability, participating in on-call rotations, and mentoring junior engineers.
You will own features end-to-end, from specification and coding to testing and production maintenance. This includes participating in on-call rotations, mentoring junior engineers, and utilizing AI-assisted tooling to ensure reliable software delivery.
You will own the end-to-end quality of cart, checkout, order, billing, and authentication systems by defining test strategies and building automated frameworks. You are responsible for validating changes from specification through deployment and participating in incident analysis to ensure production reliability.
You will own the end-to-end quality of compute solutions, including VPS, cloud dedicated, storage, and bare metal products. This involves defining test strategies, building automated frameworks, and validating changes from specification through production.
You will own the end-to-end quality of cloud services, including specification, automated testing, deployment, and production monitoring. You are responsible for identifying risks, defining testing strategies, and ensuring reliable software delivery through both manual judgment and AI-assisted tools.
You will own platform features end-to-end, from specification and implementation to deployment and production support. This includes maintaining cloud infrastructure, utilizing AI-assisted tools, and participating in on-call rotations to ensure system reliability.
The Technical Account Manager III acts as a strategic partner for high-impact customers, providing expert guidance on complex hosting environments and architecture strategy. They lead critical technical initiatives, manage escalations, and mentor team members to ensure consistent service delivery and customer success.
Diagnose and resolve hardware, software, and network server issues while working with cloud technologies. Monitor hardware performance and participate in a professional team environment.
You will own the end-to-end social media presence for Nexcess, focusing on LinkedIn and Reddit to drive engagement and support campaigns. This includes creating original content, managing agency partners, and enabling internal experts to contribute to the brand's voice.
You will own the end-to-end architecture, delivery, and roadmap for an engineering team focused on quote-to-cash and authentication systems. This is a hands-on role where you will write code, review pull requests, and drive AI-assisted engineering practices to ensure predictable, high-quality software delivery.
You will own the end-to-end architecture, delivery, and roadmap for an engineering team focused on commerce application stacks. This is a hands-on role where you will write code, review pull requests, and drive AI-assisted engineering practices while maintaining business alignment.
You will own the architecture design, delivery, and roadmap for a network engineering team while remaining hands-on with code and AI-assisted tooling. You are responsible for building a strong partnership with Product to ensure predictable, high-quality delivery of network infrastructure products.
You will own the end-to-end architecture, delivery, and roadmap for an engineering team while remaining hands-on with code and AI-assisted development. You will partner with Product to ensure predictable, high-quality software delivery while fostering team growth and operational excellence.
The Lead Data Engineer manages the data engineering team and provides technical direction for infrastructure, pipelines, and data systems. This role involves hands-on technical development while partnering with business leaders to translate organizational needs into scalable data solutions.
You will own the end-to-end architecture, delivery, and engineering roadmap for the product organization. You are responsible for building high-performing teams, fostering AI adoption, and ensuring predictable, high-quality software delivery.
The Director is responsible for leading a team of Account Executives to drive new customer acquisition and meet recurring revenue targets across North America. They will actively participate in complex deal negotiations, coach team members, and manage the overall sales strategy and pipeline health.
The Senior Director will dismantle the current fragmented implementation model to build a single, scalable organization serving all business units. They will define implementation standards, establish performance metrics, and drive operational transformation to improve time-to-value and customer outcomes.
The Director will build and scale the Managed Cloud partner program from the ground up, managing the full partner lifecycle from recruitment to revenue generation. They will establish channel strategy, develop partner relationships, and collaborate with internal teams to drive measurable new-logo revenue.
The Sales Engineer II serves as the primary technical resource for pre- and post-sales engagements, conducting discovery sessions and designing cloud infrastructure solutions. They also collaborate with internal teams to support product demonstrations, proof of concepts, and knowledge sharing across the organization.
Diagnose and resolve hardware, software, and network server issues while working with cloud technologies. Provide technical support and maintain hardware monitoring systems.
The Network Engineer will be responsible for administering network equipment across multiple data centers and performing routine or emergency maintenance. They will also participate in internal projects, including network development, new location connectivity, and automation implementation.
The role involves performing system administration on servers and diagnosing hardware, software, and network issues. You will also work with cloud technologies and hardware monitoring systems.
Define the target architecture and technical direction for a platform area while leading consolidation and migration efforts across team boundaries. Act as an escalation point for complex technical challenges and mentor senior engineers to improve overall team performance.
The Solutions Architect partners with internal teams to design scalable, secure, and cost-effective infrastructure solutions that meet customer business requirements. This role leads technical discovery, architecture design, and proposal development while serving as a primary technical advisor throughout the sales process.
Lead the North American sales strategy to drive revenue growth and manage the regional sales team. Responsible for owning the new logo pipeline and scaling the channel partner ecosystem.
Lead and coordinate the organization's incident management program to ensure timely response and resolution of high-severity operational events. Drive continuous improvement through trend analysis, post-incident reviews, and the tracking of corrective actions.
Coordinate incident response activities and facilitate blameless post-mortem reviews to improve service stability. Partner with engineering teams to define reliability metrics and develop observability practices to reduce operational risk.
