Provide high-caliber professional service to clients and members regarding defined benefit pension plan administration. Handle complex inquiries, perform deep analysis for tier 2 requests, and support call center staff.
LifeWorks
67 Remote Job Openings at LifeWorks
The role involves managing defined benefit pension plan administration, including annual planning, production, and verification of work. It also requires coaching team members, managing budgets, and ensuring client and member satisfaction.
Act as a client account manager overseeing the administration of defined benefit pension plans. Responsibilities include planning annual work, managing budgets, leading team resources, and developing new business relationships with existing and potential clients.
Conseiller en prévention Santé et sécurité du travail
LifeWorks
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Full Time
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14 hours ago
LifeWorks
The role involves supporting and advising clients within a prevention mutual on occupational health and safety. Key tasks include identifying workplace risks, proposing corrective action plans, and promoting safety standards.
Develop and execute integrated marketing campaigns to drive client acquisition among HR leaders, brokers, and insurers in the US and Latin American markets. Lead a high-performing team to generate pipeline and strengthen partnerships within the enterprise wellness and benefits sectors.
Lead the delivery of the Ariel EAS solution by managing a multidisciplinary implementation team and serving as the primary bridge between clients and product development. Accountabilities include managing project scope, mitigating risks, and ensuring high-quality deliverables meet client expectations.
Manage client accounts and oversee the planning, supervision, and verification of defined benefit pension plan administration. Focus on building client satisfaction, coaching team members, and developing new business opportunities.
The Client Service Manager is responsible for maintaining and enhancing relationships with Defined Benefits clients to ensure satisfaction. This role involves collaborating with sales and operations teams and managing project delivery through robust tracking and documentation.
The analyst is responsible for identifying test scenarios, writing and executing manual test scripts, and reporting defects. They must collaborate with functional leads and developers to ensure testing scope is clear and deadlines are met.
Manage Group Annuity administration activities and maintain strong client relationships while ensuring compliance with pension rules and legislation. Lead team members through coaching, performance reviews, and the management of daily and year-end operational functions.
Pension Systems Configuration & Testing Specialist (100% remote)
LifeWorks
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Full Time
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7 days ago
LifeWorks
Responsible for the quality of pension calculations by identifying critical test scenarios and executing tests using calculation software. Collaborates with multidisciplinary teams to resolve anomalies and improve verification processes.
The Case Manager oversees and adjudicates FMLA, state, and short-term disability claims to determine benefit eligibility. They collaborate with stakeholders to remove barriers to employment and facilitate successful return-to-work strategies.
Act as the primary custodian of the Knox-Keene license, managing all compliance obligations and reporting to the California Department of Managed Healthcare. Bridge the gap between regulatory policy and operational execution to enable the scaling of behavioral health services.
Deliver in-person and virtual training seminars and workshops to corporate clients on topics such as wellbeing, leadership, and DEI. Manage the learning environment and apply subject matter expertise to drive behavior change and skill-building for participants.
Manage a high-volume portfolio of 150-250 accounts, focusing on seamless contract renewals and the retention of core EAP offerings. Serve as the primary point of contact for clients while driving the upsell of additional health and wellbeing services.
Bilingual Social Worker, Psychotherapist or Psychologist (Remote EAP Counsellor)
LifeWorks
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Full Time
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11 days ago
LifeWorks
Provide short-term counselling to a diverse client base via phone and video sessions within an Employee Assistance Program. Manage administrative requirements using clinical templates and participate in collaborative peer group meetings.
Provide immediate onsite and virtual psychological support to individuals and organizations following traumatic events. Conduct risk assessments, facilitate debriefings, and coordinate with stakeholders to ensure comprehensive recovery support.
Manage disability cases and client portfolios by conducting assessments and coordinating return-to-work goals for employees. Partner with client stakeholders to handle reporting, contract renewals, and process improvements for absence management.
The developer is responsible for programming T-SQL transformations to integrate client data into the Central Data Repository. They also perform unit testing, execute corrective scripts, and provide technical support for data issues.
Coordinate the integration of client legacy data into business solutions by overseeing conversion tasks and requirements. Lead data workshops, identify data gaps, and serve as the primary escalation point for data-related matters.
The role focuses on the technical configuration and production support of health and welfare benefits platforms. Responsibilities include resolving system defects, analyzing business requirements, and ensuring flawless implementations for diverse clients.
Gather requirements and design intuitive solutions for call management platforms while leveraging AI tools to accelerate documentation and validation. Partner with QA and development teams to ensure high-quality deliverables and drive continuous system optimization.
Drive strategic partnerships and C-level relationships to ensure high client retention and satisfaction. Lead engagement programs and optimize solutions to maximize the value clients receive from TELUS Health services.
The role focuses on building and automating reports using SQL, SSRS, and SSIS to improve operational efficiency. Additionally, the analyst supports client implementations and system conversions by ensuring data integrity and providing technical documentation.
Develop user scenarios, high-fidelity wireframes, and prototypes using Figma while adhering to the design system. Collaborate with developers and product managers to ensure technical feasibility and accessibility for digital health products.
Provide confidential short-term counseling and crisis intervention to employees facing personal or work-related challenges. Conduct assessments, develop treatment plans, and collaborate with other professionals to support employee well-being.
Manage urgent mental health crisis situations via telephone and chat, providing immediate interventions and risk containment. Evaluate client needs and provide necessary resources or short-term counseling to resolve challenges.
Manage a portfolio of enterprise global accounts to drive employee engagement and wellness through TELUS Health solutions. Responsibilities include strategic planning, maintaining C-level relationships, and negotiating contracts to ensure account growth and retention.
Configure and deploy proprietary Health & Welfare software for major clients while diagnosing and solving complex technical issues. Translate business requirements into technical configurations within an Agile environment to improve employee benefits management.
Define and execute comprehensive testing strategies to ensure system integrity and full integration for enterprise software implementations. Lead client interactions regarding QA strategy and oversee both manual and automated testing initiatives across large-scale projects.
Bilingual Software Quality Assurance Analyst (100% remote)
LifeWorks
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Full Time
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22 days ago
LifeWorks
Ensure the quality and reliability of health technology solutions by designing and executing comprehensive test strategies within an Agile environment. Collaborate with cross-functional teams to identify defects and mentor junior QA team members.
Senior Bilingual Software Quality Assurance Analyst, Pension Workflow (100% Remote)
LifeWorks
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Full Time
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22 days ago
LifeWorks
The role involves defining testing scopes, developing comprehensive test scenarios, and executing quality assurance strategies for pension workflows. Additionally, the analyst will mentor junior QA resources and collaborate with technical teams to optimize testing efficiency.
The Business Analyst is responsible for configuring internal software to match client pension plan rules and resolving implementation issues. They act as a liaison between clients and project teams to ensure proper software integration and testing.
Lead end-to-end implementation projects for health and wellbeing solutions across the APAC region from planning through launch. Act as a strategic bridge between client needs and service delivery while establishing best practices for onboarding.
Configure and deploy proprietary Health & Welfare software for major clients while diagnosing complex technical issues. Translate business requirements into technical configurations within an Agile environment to improve employee benefits management.
Provide short-term, solution-focused counselling and comprehensive assessments via telephone and video sessions for EAP clients. Manage case notes, identify client needs for referrals, and maintain clinical KPIs while adhering to safeguarding policies.
The Investment Analyst conducts in-depth research, financial modeling, and portfolio performance monitoring for institutional funds. They are responsible for preparing performance reports, analyzing return drivers, and collaborating with stakeholders to align with client objectives.
The role involves executing testing strategies, developing comprehensive test scenarios, and collaborating with cross-functional teams to ensure software quality. Additionally, the analyst will mentor junior QA resources and optimize testing processes within an Agile environment.
Retirement Calculation Verification Specialist (100% remote)
LifeWorks
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Full Time
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a month ago
LifeWorks
The specialist will identify and execute test calculation scenarios using retirement software to ensure accurate pension plan administration. They are responsible for verifying results, reporting anomalies, and collaborating with multidisciplinary teams to improve verification processes.
Lead the QA strategy and UAT process to ensure successful software implementation for clients. Transition into a Production Support Service Delivery Manager role to lead analysts and optimize operational efficiency.
The role involves administering defined benefit pension plans, including calculating benefits and interpreting plan rules and laws. You will also produce annual statements and provide high-quality service to clients, participants, and trustees.
Lead the delivery of high-quality client implementations and provide day-to-day direction to a team of consultants and analysts. Manage client relationships, identify scope changes, and ensure the successful hand-off of projects to production support.
Design, develop, and maintain automated test scripts and performance tests to ensure software quality and optimal user experience. Act as an internal advocate for AI adoption and contribute to the development of new AI co-pilots.
Provide immediate crisis counselling and support to employees and their families via telephone and chat. Conduct risk assessments and deliver single-session interventions to manage urgent mental health situations.
Lead and mentor the proposal team while managing complex, high-value bids from RFP receipt to final submission. Develop persuasive, client-centered content and collaborate with cross-functional stakeholders to align narratives with business objectives.
Lead the end-to-end proposal development process from RFP receipt to final submission, ensuring all bids are persuasive and compliant. Collaborate with cross-functional teams to gather technical input and refine win strategies for health solutions.
Manage the full cycle of complex occupational injury cases for clients within a matrix team structure. Advise clients on strategies to reduce the impact of injuries on organizational performance and support them through return-to-work and rehabilitation processes.
The Benefits Administrator will investigate and resolve technical and customer service-related inquiries regarding benefits and software. They will act as a liaison between clients and internal teams while ensuring service level agreements are met.
Manage the full cycle of complex occupational injury claims for clients within a matrix team structure. Guide clients through continuous improvement processes to reduce the impact of occupational injuries on organizational and financial performance.
The role involves driving direct B2B corporate sales for EAP and wellness solutions by managing a robust pipeline and influencing C-suite decision-makers. You will collaborate with internal teams to ensure seamless client onboarding and meet annual revenue targets.
The Business Development Director will drive new revenue and expand market presence by executing targeted sales strategies for absence and disability management solutions. This role involves managing the full sales cycle, including lead generation and RFP responses, while collaborating with internal experts to deliver client-focused health solutions.
Bilingual Sr Business Analyst, Web Portal (100% remote)
LifeWorks
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Full Time
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2 months ago
LifeWorks
Act as a bridge between business stakeholders and technical teams to transform complex client needs into actionable web portal solutions. Lead requirements gathering, coordinate user acceptance testing, and ensure all deliverables meet accessibility and quality standards.
Provide single-session counselling to Nova Scotia residents through the Access Wellness program using in-person, video, or telephone modalities. Manage associated administrative requirements and provide referrals to additional support services as needed.
Manage occupational injury claims for clients within a matrix team structure to reduce organizational costs. Provide guidance on return-to-work strategies and collaborate on dispute resolution and health and safety initiatives.
The Client Care Counsellor provides immediate crisis counseling and intervention via telephone or chat for employees and their families. They are responsible for assessing client needs, managing risks, and providing appropriate resources or referrals to resolve urgent challenges.
Business Analyst, Pension & Benefits Implementation (Remote)
LifeWorks
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Full Time
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3 months ago
LifeWorks
The role involves gathering and analyzing client requirements for implementing integrated pension and employee benefits administration solutions, and documenting business needs within the context of implementation and workflow automation. Responsibilities also include configuring software, collaborating with technical teams on solution creation, defining testing scope, and conducting solution demonstrations for clients.
Case Managers assist employees on behalf of their employer when they are off work for health reasons, assessing barriers to return-to-work and implementing strategies to support recovery or alternative plans. Responsibilities include conducting case assessments, developing return-to-work goals, managing transitions to long-term disability, and maintaining proactive communication with HR representatives.
The role involves supporting Workers’ Compensation Case Managers with administrative tasks such as data entry, communication distribution, and operating the Kofax system for document attachment and invoice processing. Responsibilities also include coordinating information flow, communicating with provincial boards, handling telephonic claim intake, and managing incoming mail to meet service level agreements.
The Senior Lead Software Developer will be responsible for designing, coding, testing, and debugging cutting-edge applications using Microsoft .NET and modern web technologies while tackling complex technical challenges. This role also involves shaping product architecture, developing project plans, and guiding the team's work, including mentoring junior developers.
The role involves driving strategic partnerships by developing deep relationships with client organizations, especially at the C-level, to ensure high retention and satisfaction through regular business reviews. Responsibilities also include championing client success through engagement programs, managing renewals, identifying expansion opportunities, and monitoring performance targets.
Case Managers assist employees on behalf of their employer when they are off work or at risk of being off work due to health reasons, assessing barriers and implementing strategies for a timely return-to-work or alternative plan. Responsibilities include conducting case assessments, developing intervention strategies, managing the transition to long-term disability, and proactively communicating with HR representatives.
This role involves leading a high-performing team of Business Development professionals focused on retention-driven growth and targeted new customer acquisition across defined segments. Key duties include executing the US sales plan, driving pipeline health, ensuring customer success alignment, and developing team talent through coaching and performance management.
The Customer Success Manager is responsible for managing a specific block of clients, driving growth within the customer base, and developing long-term relationships through excellent customer service. They will also execute client contracts and programs, manage program governance, and act as a liaison with internal departments.
The Disability Assistant communicates with claimants and clients regarding claims, ensuring timely processing of documents and following initial claims procedures. Responsibilities include answering calls, processing documents, informing claimants about required documentation, and assisting case managers as needed.
EAP Affiliate - Counsellors, Psychologist and Social Workers (Australia)-2026
LifeWorks
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Full Time
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6 months ago
LifeWorks
EAP Counsellors will provide mental health support to diverse clients through virtual sessions. They will engage with clients from both public and private sectors, managing mental health issues effectively.
EAP Affiliate - Counsellors, Psychologist and Social Workers (New Zealand) 2026
LifeWorks
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Full Time
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6 months ago
LifeWorks
As an EAP Counsellor, you will provide mental health support to diverse clients while managing your own schedule. You will collaborate with other clinicians in a supportive environment to improve health outcomes.
The Senior Data Conversion Lead will transform complex legacy data into modern solutions and serve as a strategic force behind client data integrations. They will facilitate workshops, explain data structures, and coordinate resolutions for data-related challenges.
