Define and execute comprehensive testing strategies to ensure system integrity and full integration for enterprise software implementations. Lead client interactions regarding QA strategy and oversee both manual and automated testing initiatives across large-scale projects.
LifeWorks
58 Remote Job Openings at LifeWorks
Manage a portfolio of 10-30 mid-market accounts to ensure maximum value and drive growth through upsells and renewals. Serve as the primary strategic point of contact, conducting business reviews and maintaining account health metrics in the CRM.
Senior Bilingual Software Quality Assurance Analyst, Pension Workflow (100% Remote)
LifeWorks
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Full Time
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a day ago
LifeWorks
The role involves defining testing scopes, developing comprehensive test scenarios, and executing quality assurance strategies for pension workflows. Additionally, the analyst will mentor junior QA resources and collaborate with technical teams to optimize testing efficiency.
Bilingual Software Quality Assurance Analyst (100% remote)
LifeWorks
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Full Time
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a day ago
LifeWorks
Ensure the quality and reliability of health technology solutions by designing and executing comprehensive test strategies within an Agile environment. Collaborate with cross-functional teams to identify defects and mentor junior QA team members.
The Senior Customer Success Manager provides strategic oversight and manages the retention and growth of a portfolio of large Alliance clients. This includes acting as a trusted advisor to executive leadership and using data to improve engagement and identify expansion opportunities.
Provide short-term counseling via phone or video to employees and their families within the Employee Assistance Program. Manage administrative follow-ups for clinical files using provided templates.
The Business Analyst is responsible for configuring internal software to match client pension plan rules and resolving implementation issues. They act as a liaison between clients and project teams to ensure proper software integration and testing.
Lead end-to-end implementation projects for health and wellbeing solutions across the APAC region from planning through launch. Act as a strategic bridge between client needs and service delivery while establishing best practices for onboarding.
Configure and deploy proprietary Health & Welfare software for major clients while diagnosing complex technical issues. Translate business requirements into technical configurations within an Agile environment to improve employee benefits management.
Provide short-term, solution-focused counselling and comprehensive assessments via telephone and video sessions for EAP clients. Manage case notes, identify client needs for referrals, and maintain clinical KPIs while adhering to safeguarding policies.
The Investment Analyst conducts in-depth research, financial modeling, and portfolio performance monitoring for institutional funds. They are responsible for preparing performance reports, analyzing return drivers, and collaborating with stakeholders to align with client objectives.
The role involves executing testing strategies, developing comprehensive test scenarios, and collaborating with cross-functional teams to ensure software quality. Additionally, the analyst will mentor junior QA resources and optimize testing processes within an Agile environment.
Business Analyst, Pension & Benefits Implementation (Remote)
LifeWorks
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Full Time
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13 days ago
LifeWorks
Gather and analyze client requirements to implement integrated pension and employee benefits administration solutions for public sector clients. Collaborate with cross-functional teams to configure software, map business processes, and conduct solution demonstrations for stakeholders.
Provide Tier 1 and 2 technical support for the TELUS Health One platform, focusing on the investigation and resolution of service-related inquiries. Collaborate with product teams to act as the voice of the client and improve business process efficiencies.
Retirement Calculation Verification Specialist (100% remote)
LifeWorks
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Full Time
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15 days ago
LifeWorks
The specialist will identify and execute test calculation scenarios using retirement software to ensure accurate pension plan administration. They are responsible for verifying results, reporting anomalies, and collaborating with multidisciplinary teams to improve verification processes.
The Senior Business Analyst performs and reviews complex Defined Benefit pension calculations and interprets plan documents to ensure accuracy. They collaborate with cross-functional teams to improve operational efficiency and provide technical guidance to junior analysts.
Lead the QA strategy and UAT process to ensure successful software implementation for clients. Transition into a Production Support Service Delivery Manager role to lead analysts and optimize operational efficiency.
The role involves administering defined benefit pension plans, including calculating benefits and interpreting plan rules and laws. You will also produce annual statements and provide high-quality service to clients, participants, and trustees.
Lead the delivery of high-quality client implementations and provide day-to-day direction to a team of consultants and analysts. Manage client relationships, identify scope changes, and ensure the successful hand-off of projects to production support.
Establish and manage the governance infrastructure and Product Council to provide enterprise-wide visibility into the global product portfolio. Coordinate across Product, Marketing, and Commercial teams to identify cross-sell opportunities and maintain a connected portfolio view.
Design, develop, and maintain automated test scripts and performance tests to ensure software quality and optimal user experience. Act as an internal advocate for AI adoption and contribute to the development of new AI co-pilots.
The Case Manager oversees and adjudicates FMLA, state, and short-term disability claims to determine benefit eligibility. They collaborate with stakeholders to remove barriers to employment and facilitate successful return-to-work strategies.
Manage a portfolio of 3-10 enterprise accounts as a strategic advisor to C-suite executives to ensure value realization. Drive revenue growth through the identification of upsell opportunities and the management of complex contract renewals.
Provide immediate crisis counselling and support to employees and their families via telephone and chat. Conduct risk assessments and deliver single-session interventions to manage urgent mental health situations.
Lead the end-to-end proposal development process from RFP receipt to final submission, ensuring all bids are persuasive and compliant. Collaborate with cross-functional teams to gather technical input and refine win strategies for health solutions.
Lead and mentor the proposal team while managing complex, high-value bids from RFP receipt to final submission. Develop persuasive, client-centered content and collaborate with cross-functional stakeholders to align narratives with business objectives.
Manage the full cycle of complex occupational injury cases for clients within a matrix team structure. Advise clients on strategies to reduce the impact of injuries on organizational performance and support them through return-to-work and rehabilitation processes.
The Benefits Administrator will investigate and resolve technical and customer service-related inquiries regarding benefits and software. They will act as a liaison between clients and internal teams while ensuring service level agreements are met.
The Pension Analyst is responsible for administering pension plans for assigned clients and providing analytical support to the team. Key tasks include performing benefit calculations, preparing annual pension statements, and managing pension databases.
Manage the full cycle of complex occupational injury claims for clients within a matrix team structure. Guide clients through continuous improvement processes to reduce the impact of occupational injuries on organizational and financial performance.
Manage the full cycle of complex occupational injury claims for clients within a matrix team structure. Provide strategic guidance to clients on reducing the impact of workplace injuries and improving organizational performance.
The role involves driving direct B2B corporate sales for EAP and wellness solutions by managing a robust pipeline and influencing C-suite decision-makers. You will collaborate with internal teams to ensure seamless client onboarding and meet annual revenue targets.
The facilitator will deliver in-person and virtual training sessions to corporate clients on topics such as change management and stress management. They are responsible for managing the learning environment and sharing subject matter expertise to drive behavior change.
The Business Development Director will drive new revenue and expand market presence by executing targeted sales strategies for absence and disability management solutions. This role involves managing the full sales cycle, including lead generation and RFP responses, while collaborating with internal experts to deliver client-focused health solutions.
Pension Systems Configuration & Testing Specialist (100% remote)
LifeWorks
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Full Time
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a month ago
LifeWorks
The specialist will identify critical test scenarios, execute pension calculation tests, and verify results to ensure accuracy. They will also collaborate with multidisciplinary teams to resolve anomalies and improve testing processes.
Bilingual Sr Business Analyst, Web Portal (100% remote)
LifeWorks
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Full Time
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a month ago
LifeWorks
Act as a bridge between business stakeholders and technical teams to transform complex client needs into actionable web portal solutions. Lead requirements gathering, coordinate user acceptance testing, and ensure all deliverables meet accessibility and quality standards.
The Talent Acquisition Partner will lead recruitment strategies for the mental health portfolio across the APAC region. They will act as a trusted advisor to stakeholders while sourcing top talent and ensuring a seamless, high-quality candidate experience.
Quality Assurance Analyst – Data & Test Case Preparation
LifeWorks
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Full Time
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2 months ago
LifeWorks
You will be responsible for transforming business requirements into actionable data criteria and identifying necessary test cases for pension projects. You will also collaborate with QA compute teams to ensure test data is prepared and compliant prior to execution.
Senior Quality Assurance Analyst – Data & Test Case Preparation
LifeWorks
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Full Time
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2 months ago
LifeWorks
The Senior Quality Assurance Analyst will transform business requirements into actionable data criteria and identify test cases for pension projects. They will collaborate with QA teams to ensure test data is prepared, compliant, and managed effectively across multiple large-scale projects.
Provide single-session counselling to Nova Scotia residents through the Access Wellness program using in-person, video, or telephone modalities. Manage associated administrative requirements and provide referrals to additional support services as needed.
Manage occupational injury claims for clients within a matrix team structure to reduce organizational costs. Provide guidance on return-to-work strategies and collaborate on dispute resolution and health and safety initiatives.
The Customer Success Executive serves as the primary relationship lead for complex carrier partnerships, managing end-to-end initiatives and stakeholder alignment. They are responsible for driving strategic growth, maintaining governance, and acting as a trusted advisor to ensure long-term partner success.
The Client Care Counsellor provides immediate crisis counseling and intervention via telephone or chat for employees and their families. They are responsible for assessing client needs, managing risks, and providing appropriate resources or referrals to resolve urgent challenges.
Independent EAP Counsellor-IRE, In person Services only
LifeWorks
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Full Time
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2 months ago
LifeWorks
The role involves managing online referrals and providing short-term, solution-focused counselling to clients. Additionally, the counsellor will maintain case documentation and collaborate with the Provider Services team on risk management.
Business Analyst, Pension & Benefits Implementation (Remote)
LifeWorks
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Full Time
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2 months ago
LifeWorks
The role involves gathering and analyzing client requirements for implementing integrated pension and employee benefits administration solutions, and documenting business needs within the context of implementation and workflow automation. Responsibilities also include configuring software, collaborating with technical teams on solution creation, defining testing scope, and conducting solution demonstrations for clients.
Case Managers assist employees on behalf of their employer when they are off work for health reasons, assessing barriers to return-to-work and implementing strategies to support recovery or alternative plans. Responsibilities include conducting case assessments, developing return-to-work goals, managing transitions to long-term disability, and maintaining proactive communication with HR representatives.
The role involves supporting Workers’ Compensation Case Managers with administrative tasks such as data entry, communication distribution, and operating the Kofax system for document attachment and invoice processing. Responsibilities also include coordinating information flow, communicating with provincial boards, handling telephonic claim intake, and managing incoming mail to meet service level agreements.
The Senior Lead Software Developer will be responsible for designing, coding, testing, and debugging cutting-edge applications using Microsoft .NET and modern web technologies while tackling complex technical challenges. This role also involves shaping product architecture, developing project plans, and guiding the team's work, including mentoring junior developers.
The role involves driving strategic partnerships by developing deep relationships with client organizations, especially at the C-level, to ensure high retention and satisfaction through regular business reviews. Responsibilities also include championing client success through engagement programs, managing renewals, identifying expansion opportunities, and monitoring performance targets.
Case Managers assist employees on behalf of their employer when they are off work or at risk of being off work due to health reasons, assessing barriers and implementing strategies for a timely return-to-work or alternative plan. Responsibilities include conducting case assessments, developing intervention strategies, managing the transition to long-term disability, and proactively communicating with HR representatives.
The Engagement Specialist acts as an embedded wellbeing advocate within client organizations, focusing on increasing awareness, understanding, and utilization of employee wellbeing benefits, primarily Employee Assistance Programs (EAP), through direct end-user engagement. This involves building relationships with stakeholders, delivering educational programming, and creating tailored engagement strategies to maximize benefit adoption and wellbeing outcomes.
This role involves leading a high-performing team of Business Development professionals focused on retention-driven growth and targeted new customer acquisition across defined segments. Key duties include executing the US sales plan, driving pipeline health, ensuring customer success alignment, and developing team talent through coaching and performance management.
The Customer Success Manager is responsible for managing a specific block of clients, driving growth within the customer base, and developing long-term relationships through excellent customer service. They will also execute client contracts and programs, manage program governance, and act as a liaison with internal departments.
In this role, you will lead the delivery of the Ariel EAS solution to clients, managing a multidisciplinary implementation team. You will ensure client needs are met while overseeing project scope, priorities, and risks.
The Disability Assistant communicates with claimants and clients regarding claims, ensuring timely processing of documents and following initial claims procedures. Responsibilities include answering calls, processing documents, informing claimants about required documentation, and assisting case managers as needed.
EAP Affiliate - Counsellors, Psychologist and Social Workers (New Zealand) 2026
LifeWorks
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Full Time
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5 months ago
LifeWorks
As an EAP Counsellor, you will provide mental health support to diverse clients while managing your own schedule. You will collaborate with other clinicians in a supportive environment to improve health outcomes.
EAP Affiliate - Counsellors, Psychologist and Social Workers (Australia)-2026
LifeWorks
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Full Time
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5 months ago
LifeWorks
EAP Counsellors will provide mental health support to diverse clients through virtual sessions. They will engage with clients from both public and private sectors, managing mental health issues effectively.
The Senior Data Conversion Lead will transform complex legacy data into modern solutions and serve as a strategic force behind client data integrations. They will facilitate workshops, explain data structures, and coordinate resolutions for data-related challenges.
