Serve as the primary relationship lead for complex carrier partnerships, acting as a trusted advisor to align strategic priorities. Coordinate end-to-end partner initiatives and manage governance, reporting, and performance data to drive mutual growth.
LifeWorks
68 Remote Job Openings at LifeWorks
Business Analyst, Pension & Benefits Implementation (Remote)
LifeWorks
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Full Time
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13 hours ago
LifeWorks
Gather and analyze client requirements to implement integrated pension and employee benefits administration solutions for public sector clients. Collaborate with cross-functional technical teams to configure software, map business processes, and conduct solution demonstrations.
Manage day-to-day operational activities including monitoring, reconciliation, and reporting to ensure accurate client data and service delivery. Provide functional support to end-users and collaborate with internal teams to resolve system issues and improve software processes.
Sales Executive (Business Development Director), Enterprise – EAP
LifeWorks
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Full Time
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3 days ago
LifeWorks
Lead the full sales cycle to drive new business and expand market share for Integrated Health Solutions and EAP. Build strategic partnerships with brokers and consultants while collaborating cross-functionally to improve employee wellbeing.
Drive product delivery by managing and prioritizing a complex backlog for a large multifunctional team. Collaborate with another Software Product Owner to align technical roadmaps with business objectives and customer needs.
Translate business requirements into detailed technical specifications and design intuitive, accessible web application solutions. Collaborate with development teams, UX designers, and product owners to ensure high-quality delivery and provide technical support during incidents.
Client Experience & Technology Solutions Program Specialist
LifeWorks
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Full Time
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4 days ago
LifeWorks
The specialist acts as a quality guardian by configuring the TH Case Management platform and translating business requirements into technical solutions. They are responsible for conducting thorough QA testing and managing client communications to ensure platform optimization and SLA compliance.
The specialist acts as an embedded wellbeing advocate to drive awareness and utilization of Employee Assistance Programs (EAP) within client organizations. This involves designing multi-channel engagement strategies and analyzing utilization data to improve employee wellbeing outcomes.
Senior Quality Assurance Analyst – Data & Test Case Preparation
LifeWorks
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Full Time
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5 days ago
LifeWorks
The role involves transforming business requirements into actionable data criteria and preparing test cases for pension project implementations. You will collaborate with QA teams to ensure test data is compliant and ready for execution across multiple large-scale projects.
The Software Product Owner is responsible for managing and prioritizing the team backlog to ensure alignment with business objectives and technical roadmaps. They translate customer needs into deliverable user stories and guide the development team through SAFe ceremonies to deliver high-quality product increments.
Senior Solution Marketing Manager — Global Narrative & Portfolio Strategy
LifeWorks
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Full Time
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8 days ago
LifeWorks
Define and maintain the global narrative, product positioning, and value propositions across the entire health portfolio. Develop portfolio go-to-market strategies and create product playbooks to equip sales teams for success.
Establish and manage the governance infrastructure for TELUS Health's global product portfolio to ensure visibility and consistency. Coordinate the Product Council and maintain a global inventory of products to identify cross-sell and upsell opportunities.
The Disability Assistant manages the initiation and status of absence claims by communicating with claimants and clients. They are responsible for processing FMLA and STD documentation accurately while updating case notes and supporting Case Managers.
The role involves managing service requests and scheduling mental health and wellbeing appointments for clients. The representative ensures a seamless client experience by providing accurate information and resolving complaints professionally.
The specialist manages ADA interactive processes and provides guidance on reasonable accommodations for clients. They also administer FMLA, state, and company leaves, as well as short-term disability claims to ensure regulatory compliance.
Lead the US sales team to achieve market targets for Health & Welfare and Defined Benefit solutions. Develop and execute sales strategies, manage client pursuits, and oversee the recruitment and development of a high-performance sales team.
Client Service Mgr I - Learning Specialist - 12 month contract
LifeWorks
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Full Time
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17 days ago
LifeWorks
Coordinate and deliver learning services by managing requests from intake through delivery and follow-up. Support external customers, manage facilitator networks, and handle administrative tasks including billing and reporting.
Senior Analyst, DB Pension Administration (100% remote)
LifeWorks
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Full Time
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18 days ago
LifeWorks
Administer defined benefit pension plans by calculating termination, retirement, and death benefits while ensuring data accuracy. Coordinate communication between clients, trustees, and consulting teams to provide professional plan administration support.
Act as a client account manager overseeing the administration of defined benefit pension plans. Responsibilities include planning annual work, managing budgets, leading team resources, and developing new business relationships with existing and potential clients.
The role involves managing defined benefit pension plan administration, including annual planning, production, and verification of work. It also requires coaching team members, managing budgets, and ensuring client and member satisfaction.
The role involves supporting and advising clients within a prevention mutual on occupational health and safety. Key tasks include identifying workplace risks, proposing corrective action plans, and promoting safety standards.
Develop and execute integrated marketing campaigns to drive client acquisition among HR leaders, brokers, and insurers in the US and Latin American markets. Lead a high-performing team to generate pipeline and strengthen partnerships within the enterprise wellness and benefits sectors.
Lead the delivery of the Ariel EAS solution by managing a multidisciplinary implementation team and serving as the primary bridge between clients and product development. Accountabilities include managing project scope, mitigating risks, and ensuring high-quality deliverables meet client expectations.
Manage client accounts and oversee the planning, supervision, and verification of defined benefit pension plan administration. Focus on building client satisfaction, coaching team members, and developing new business opportunities.
The Client Service Manager is responsible for maintaining and enhancing relationships with Defined Benefits clients to ensure satisfaction. This role involves collaborating with sales and operations teams and managing project delivery through robust tracking and documentation.
The analyst is responsible for identifying test scenarios, writing and executing manual test scripts, and reporting defects. They must collaborate with functional leads and developers to ensure testing scope is clear and deadlines are met.
Manage Group Annuity administration activities and maintain strong client relationships while ensuring compliance with pension rules and legislation. Lead team members through coaching, performance reviews, and the management of daily and year-end operational functions.
Pension Systems Configuration & Testing Specialist (100% remote)
LifeWorks
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Full Time
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a month ago
LifeWorks
Responsible for the quality of pension calculations by identifying critical test scenarios and executing tests using calculation software. Collaborates with multidisciplinary teams to resolve anomalies and improve verification processes.
The Case Manager oversees and adjudicates FMLA, state, and short-term disability claims to determine benefit eligibility. They collaborate with stakeholders to remove barriers to employment and facilitate successful return-to-work strategies.
Act as the primary custodian of the Knox-Keene license, managing all compliance obligations and reporting to the California Department of Managed Healthcare. Bridge the gap between regulatory policy and operational execution to enable the scaling of behavioral health services.
Deliver in-person and virtual training seminars and workshops to corporate clients on topics such as wellbeing, leadership, and DEI. Manage the learning environment and apply subject matter expertise to drive behavior change and skill-building for participants.
Manage a high-volume portfolio of 150-250 accounts, focusing on seamless contract renewals and the retention of core EAP offerings. Serve as the primary point of contact for clients while driving the upsell of additional health and wellbeing services.
Bilingual Social Worker, Psychotherapist or Psychologist (Remote EAP Counsellor)
LifeWorks
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Full Time
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a month ago
LifeWorks
Provide short-term counselling to a diverse client base via phone and video sessions within an Employee Assistance Program. Manage administrative requirements using clinical templates and participate in collaborative peer group meetings.
Provide immediate onsite and virtual psychological support to individuals and organizations following traumatic events. Conduct risk assessments, facilitate debriefings, and coordinate with stakeholders to ensure comprehensive recovery support.
The developer is responsible for programming T-SQL transformations to integrate client data into the Central Data Repository. They also perform unit testing, execute corrective scripts, and provide technical support for data issues.
Coordinate the integration of client legacy data into business solutions by overseeing conversion tasks and requirements. Lead data workshops, identify data gaps, and serve as the primary escalation point for data-related matters.
The role focuses on the technical configuration and production support of health and welfare benefits platforms. Responsibilities include resolving system defects, analyzing business requirements, and ensuring flawless implementations for diverse clients.
Drive strategic partnerships and C-level relationships to ensure high client retention and satisfaction. Lead engagement programs and optimize solutions to maximize the value clients receive from TELUS Health services.
Provide confidential short-term counseling and crisis intervention to employees facing personal or work-related challenges. Conduct assessments, develop treatment plans, and collaborate with other professionals to support employee well-being.
Manage urgent mental health crisis situations via telephone and chat, providing immediate interventions and risk containment. Evaluate client needs and provide necessary resources or short-term counseling to resolve challenges.
Configure and deploy proprietary Health & Welfare software for major clients while diagnosing and solving complex technical issues. Translate business requirements into technical configurations within an Agile environment to improve employee benefits management.
Define and execute comprehensive testing strategies to ensure system integrity and full integration for enterprise software implementations. Lead client interactions regarding QA strategy and oversee both manual and automated testing initiatives across large-scale projects.
Senior Bilingual Software Quality Assurance Analyst, Pension Workflow (100% Remote)
LifeWorks
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Full Time
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a month ago
LifeWorks
The role involves defining testing scopes, developing comprehensive test scenarios, and executing quality assurance strategies for pension workflows. Additionally, the analyst will mentor junior QA resources and collaborate with technical teams to optimize testing efficiency.
The Business Analyst is responsible for configuring internal software to match client pension plan rules and resolving implementation issues. They act as a liaison between clients and project teams to ensure proper software integration and testing.
Lead end-to-end implementation projects for health and wellbeing solutions across the APAC region from planning through launch. Act as a strategic bridge between client needs and service delivery while establishing best practices for onboarding.
Configure and deploy proprietary Health & Welfare software for major clients while diagnosing complex technical issues. Translate business requirements into technical configurations within an Agile environment to improve employee benefits management.
The Investment Analyst conducts in-depth research, financial modeling, and portfolio performance monitoring for institutional funds. They are responsible for preparing performance reports, analyzing return drivers, and collaborating with stakeholders to align with client objectives.
The role involves executing testing strategies, developing comprehensive test scenarios, and collaborating with cross-functional teams to ensure software quality. Additionally, the analyst will mentor junior QA resources and optimize testing processes within an Agile environment.
Retirement Calculation Verification Specialist (100% remote)
LifeWorks
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Full Time
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2 months ago
LifeWorks
The specialist will identify and execute test calculation scenarios using retirement software to ensure accurate pension plan administration. They are responsible for verifying results, reporting anomalies, and collaborating with multidisciplinary teams to improve verification processes.
Lead the QA strategy and UAT process to ensure successful software implementation for clients. Transition into a Production Support Service Delivery Manager role to lead analysts and optimize operational efficiency.
The role involves administering defined benefit pension plans, including calculating benefits and interpreting plan rules and laws. You will also produce annual statements and provide high-quality service to clients, participants, and trustees.
Lead the delivery of high-quality client implementations and provide day-to-day direction to a team of consultants and analysts. Manage client relationships, identify scope changes, and ensure the successful hand-off of projects to production support.
Provide immediate crisis counselling and support to employees and their families via telephone and chat. Conduct risk assessments and deliver single-session interventions to manage urgent mental health situations.
Lead and mentor the proposal team while managing complex, high-value bids from RFP receipt to final submission. Develop persuasive, client-centered content and collaborate with cross-functional stakeholders to align narratives with business objectives.
Lead the end-to-end proposal development process from RFP receipt to final submission, ensuring all bids are persuasive and compliant. Collaborate with cross-functional teams to gather technical input and refine win strategies for health solutions.
Manage the full cycle of complex occupational injury cases for clients within a matrix team structure. Advise clients on strategies to reduce the impact of injuries on organizational performance and support them through return-to-work and rehabilitation processes.
The Benefits Administrator will investigate and resolve technical and customer service-related inquiries regarding benefits and software. They will act as a liaison between clients and internal teams while ensuring service level agreements are met.
Manage the full cycle of complex occupational injury claims for clients within a matrix team structure. Guide clients through continuous improvement processes to reduce the impact of occupational injuries on organizational and financial performance.
The role involves driving direct B2B corporate sales for EAP and wellness solutions by managing a robust pipeline and influencing C-suite decision-makers. You will collaborate with internal teams to ensure seamless client onboarding and meet annual revenue targets.
The Business Development Director will drive new revenue and expand market presence by executing targeted sales strategies for absence and disability management solutions. This role involves managing the full sales cycle, including lead generation and RFP responses, while collaborating with internal experts to deliver client-focused health solutions.
Bilingual Sr Business Analyst, Web Portal (100% remote)
LifeWorks
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Full Time
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3 months ago
LifeWorks
Act as a bridge between business stakeholders and technical teams to transform complex client needs into actionable web portal solutions. Lead requirements gathering, coordinate user acceptance testing, and ensure all deliverables meet accessibility and quality standards.
Manage occupational injury claims for clients within a matrix team structure to reduce organizational costs. Provide guidance on return-to-work strategies and collaborate on dispute resolution and health and safety initiatives.
Business Analyst, Pension & Benefits Implementation (Remote)
LifeWorks
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Full Time
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4 months ago
LifeWorks
The role involves gathering and analyzing client requirements for implementing integrated pension and employee benefits administration solutions, and documenting business needs within the context of implementation and workflow automation. Responsibilities also include configuring software, collaborating with technical teams on solution creation, defining testing scope, and conducting solution demonstrations for clients.
Case Managers assist employees on behalf of their employer when they are off work for health reasons, assessing barriers to return-to-work and implementing strategies to support recovery or alternative plans. Responsibilities include conducting case assessments, developing return-to-work goals, managing transitions to long-term disability, and maintaining proactive communication with HR representatives.
The Senior Lead Software Developer will be responsible for designing, coding, testing, and debugging cutting-edge applications using Microsoft .NET and modern web technologies while tackling complex technical challenges. This role also involves shaping product architecture, developing project plans, and guiding the team's work, including mentoring junior developers.
The role involves driving strategic partnerships by developing deep relationships with client organizations, especially at the C-level, to ensure high retention and satisfaction through regular business reviews. Responsibilities also include championing client success through engagement programs, managing renewals, identifying expansion opportunities, and monitoring performance targets.
Case Managers assist employees on behalf of their employer when they are off work or at risk of being off work due to health reasons, assessing barriers and implementing strategies for a timely return-to-work or alternative plan. Responsibilities include conducting case assessments, developing intervention strategies, managing the transition to long-term disability, and proactively communicating with HR representatives.
The Customer Success Manager is responsible for managing a specific block of clients, driving growth within the customer base, and developing long-term relationships through excellent customer service. They will also execute client contracts and programs, manage program governance, and act as a liaison with internal departments.
