Lead the enterprise listening strategy to monitor brand reputation, stakeholder sentiment, and competitor activity across digital and AI platforms. Translate complex data into actionable intelligence and executive-ready narratives to inform messaging and crisis response strategies.
H&R Block
50 Remote Job Openings at H&R Block
Design and deliver learning solutions to improve business performance and employee capability by partnering with leaders to identify skill gaps. Responsibilities include creating engaging synchronous and asynchronous content and evaluating training effectiveness through data and feedback.
Lead the design, development, and maintenance of secure, scalable software components and APIs to modernize business applications. Mentor team members on modern engineering practices while implementing CI/CD pipelines and GenAI capabilities.
Design, develop, and maintain enterprise MarTech platforms and end-to-end data pipelines on Azure. Collaborate with cross-functional teams to translate business requirements into technical specifications and optimize marketing functionalities.
Collaborates with consultants to design and implement organizational effectiveness strategies, interventions, and talent assessments. Manages project coordination, creates reporting dashboards, and administers selection assessment systems.
The Workforce Specialist monitors real-time call traffic and reallocates resources to ensure call center performance goals are met. They are responsible for maintaining workforce systems, managing operational communications, and documenting standard operating procedures.
Senior Director, Product Management - Do It Yourself Experiences
H&R Block
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Full Time
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4 days ago
H&R Block
Lead the strategy, roadmap, and delivery of the DIY tax experience portfolio across desktop, mobile, and AI-enabled channels. Manage product teams to simplify complex tax workflows and drive client satisfaction, retention, and revenue growth.
Lead early-stage product discovery and Horizon 3 growth opportunities to identify new differentiated growth areas. Manage a portfolio of explorations, guiding teams from validated concepts to scaled testing while integrating AI-enabled workflows.
Design, develop, and deploy machine learning and generative AI models to solve complex business challenges. Collaborate with MLOps and cross-functional teams to optimize and maintain scalable AI solutions in production.
Lead business operations and growth strategy for Expat Tax services, managing a team of approximately 100 associates. Responsible for P&L management, technology integration for client experience, and alignment with corporate strategy.
The agent provides Level 1 technical and tax-related support to retail offices and employees via a ticketing system. They are responsible for resolving software/hardware issues and escalating complex incidents to Level 2 support teams.
Provide legal advice on complex matters regarding privacy, data security, and AI utilization for business operations and strategic initiatives. Manage corporate transactions, review client interaction disclosures, and monitor evolving laws to ensure company compliance.
Provide legal counsel to H&R Block and its subsidiaries on complex business operations, strategic initiatives, and transactions, specifically focusing on small business services and DIY software. The role involves managing risk mitigation for client interactions and monitoring evolving laws to ensure compliant business solutions.
Serve as a Tax Product Partner within agile squads to interpret complex federal and state tax laws for software implementation. Manage regulatory deliverables, define requirements, and analyze tax data structures to ensure compliant product solutions.
Provide high-quality U.S. tax preparation, planning, and audit representation services to expatriate clients via a virtual platform. Manage a portfolio of 275-600 clients while ensuring compliance with IRS reporting requirements and disclosure programs.
Lead the strategy and execution of localized marketing efforts to drive customer acquisition and brand presence across company-owned and franchise locations. Partner cross-functionally to translate national marketing strategies into scalable local programs and provide field teams with necessary enablement tools.
Lead and develop a team of virtual tax agents by providing coaching, real-time feedback, and operational oversight. Manage performance metrics and daily operations to ensure high-quality client service and adherence to organizational goals.
Lead and develop a team of virtual Tier 1 and Tier 2 tax agents to ensure high-quality client service during tax season. Manage operational performance through coaching, real-time support, and monitoring key metrics like AHT and CSAT.
Oversee the recruitment, training, and performance management of Virtual Instructors to ensure high-quality educational delivery. Coordinate scheduling, evaluate instructor competencies through scorecards, and partner with management to address underperformance.
Lead quality assurance efforts across the full development lifecycle by creating testing strategies and executing manual and automated tests. Collaborate with UX and marketing teams to ensure products meet technical standards and deliver a high-quality customer experience.
Provide exceptional client service by resolving HR, payroll, and benefits inquiries via phone, email, and chat. Research and document complex cases while collaborating with subject matter experts to ensure timely resolution within SLAs.
Senior Marketing Manager - A/B Testing and Personalization
H&R Block
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Full Time
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a month ago
H&R Block
Serve as an Adobe Target Subject Matter Expert to execute A/B testing and personalization programs across three major websites. Responsibilities include building experiments, analyzing results, and collaborating with product teams to improve conversion rates.
Serve as a strategic advisor to the executive team to drive organizational development, talent management, and culture shaping. Lead workforce planning and leverage people analytics to enhance the associate experience and reduce attrition.
Design, develop, and maintain software components to support business applications and technical transformation. Lead day-to-day functional tasks, provide developer support, and mentor team members on best practices.
Lead quality assurance efforts across the full development lifecycle, from defining requirements to validating end-to-end system performance. The role involves designing comprehensive test plans, executing manual and automated tests, and collaborating with UX and marketing teams to ensure a high-quality customer experience.
The role involves leading U.S. international tax compliance and managing core calculations such as GILTI and Subpart F. The manager will also oversee the international components of the ASC 740 tax provision and collaborate cross-functionally to support global tax strategy.
The Director of Creative owns the creative vision and output across all marketing channels to ensure brand consistency and high-quality execution. This role involves leading internal creative teams and managing external agencies to translate brand strategy into impactful campaigns and content systems.
Design, develop, and deliver impactful training programs and performance support materials aligned with business goals. Conduct needs assessments and evaluate training effectiveness for both virtual and in-person environments.
Lead a blended team of analysts and seasonal supervisors to execute strategic innovation initiatives and drive operational performance. Partner cross-functionally to translate strategic priorities into actionable plans while ensuring quality and compliance standards are met.
Build and lead a centralized marketing analytics organization to measure effectiveness across paid, earned, and owned channels. Partner with executive leadership to provide actionable insights, predictive modeling, and strategic recommendations to drive business outcomes.
Lead the strategy and execution of large-scale brand media across channels like TV, streaming, and OOH to drive awareness and customer growth. Collaborate with cross-functional teams and external agencies to optimize reach and frequency while measuring business impact.
The role owns the digital infrastructure and martech ecosystem to drive growth, conversion, and personalization across all digital properties. It focuses on building the foundations for measurement, experimentation, and data flow rather than campaign execution.
Lead program management for large-scale, cross-functional marketing initiatives and integrated campaigns to ensure timely execution. Own the marketing intake, workflow processes, and master campaign calendar to drive operational efficiency and transparency.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Generate business growth and increase client retention by offering additional products and services.
Conduct tax interviews with clients using virtual tools and provide support for online tax clients. Generate business growth, increase client retention, and offer additional products and services.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Drive business growth and client retention while coordinating with team members to ensure high-quality service.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Drive business growth and client retention by offering additional products and services while maintaining high-quality tax expertise.
Conduct tax interviews with clients using virtual tools and provide support for online tax clients. Generate business growth, increase client retention, and offer additional products and services.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Generate business growth and increase client retention by offering additional products and services.
Conduct tax interviews with clients via virtual tools and provide support for online tax clients. Generate business growth, increase client retention, and offer additional products and services.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Generate business growth and increase client retention by offering additional products and services.
Conduct tax interviews with clients via virtual tools and provide support for online tax clients. Generate business growth, increase client retention, and offer additional products and services.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Drive business growth and client retention by offering additional products and services while maintaining high-quality tax expertise.
Conduct tax interviews with clients using virtual tools and provide support for online tax clients. Generate business growth, increase client retention, and offer additional products and services.
Conduct tax interviews with clients using virtual tools and provide support for online tax filing. Generate business growth, increase client retention, and offer additional products and services to clients.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Drive business growth and client retention while coordinating with team members to ensure high-quality service.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Drive business growth and client retention by offering additional products and services while maintaining high-quality tax expertise.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and digital tools. Generate business growth and increase client retention by offering relevant products and services.
Conduct tax interviews with clients via virtual tools and provide support for online tax clients. Generate business growth, increase client retention, and offer additional products and services.
The Customer Service agent provides advanced client support by communicating via phone, email, or chat with external clients requiring assistance with DIY online and software tax products. Day-to-day tasks include interpreting client needs, utilizing software solutions, and troubleshooting to identify practical solutions.