The Finance Specialist performs routine financial processes, including general ledger balancing, reconciliation, and data entry into financial systems. They also research and resolve client inquiries while maintaining standard operating procedures and providing operational support.
The Marketing Program Manager will lead the planning, coordination, and execution of integrated marketing campaigns and strategic initiatives across the Small Business Unit. They will act as a key connector across marketing, product, and creative teams to ensure projects are delivered on time and within budget.
The Marketing Program Manager will lead the planning, coordination, and execution of integrated marketing campaigns and strategic initiatives across the Consumer Tax business. This role acts as a key connector across marketing, creative, and operations teams to ensure projects are delivered on time and within budget.
The Senior Manager will drive strategic external communications for senior leadership by shaping executive voice and visibility. They will partner with enterprise leaders to develop compelling narratives and manage high-impact media and speaking opportunities.
The Expat Technology Enablement Partner serves as the primary business owner for technology platforms, ensuring they are stable and aligned with business needs. This role manages the enhancement roadmap, gathers user feedback, and coordinates testing and implementation of system improvements.
The agent will provide advanced technical support to clients via phone, email, and chat regarding tax software and business products. They are responsible for interpreting client needs, troubleshooting technical issues, and escalating security concerns to appropriate business partners.
The District Experience Manager leads a district of retail tax offices by coaching Area Experience Leaders to ensure consistent client service and operational excellence. They are responsible for driving business results, managing talent readiness, and executing regional and enterprise priorities across multiple locations.
The Marketing Program Manager will lead the planning, coordination, and execution of integrated marketing campaigns and strategic initiatives across the Financial Services business unit. They will serve as a key connector across cross-functional teams to ensure projects are delivered on time, within budget, and aligned with business objectives.
Provide exceptional client service through phone, email, and chat while resolving complex inquiries related to tax services and human resources. Act as a liaison between clients and internal departments while mentoring other customer service associates.
The Data Scientist will partner with stakeholders to translate business questions into analytical approaches and develop predictive models to support growth strategies. They will manage the end-to-end data science lifecycle, including data extraction, cleaning, feature engineering, and the delivery of actionable insights.
The District Experience Manager leads a district of retail tax offices by coaching Area Experience Leaders to ensure consistent client service and operational excellence. They are responsible for driving business results, managing talent readiness, and executing regional and enterprise priorities across multiple locations.
The role involves managing projects, supporting business systems like Salesforce, and driving operational improvements through reporting and automation. You will partner with stakeholders to ensure project milestones are met while maintaining system integrity and providing user support.
This role is responsible for designing, building, and delivering end-to-end automation, agent, and AI-enabled solutions to drive operational impact. The lead engineer will partner with business stakeholders to translate process needs into scalable, production-ready technical solutions.
The analyst will design and execute manual and automated test plans to ensure software and hardware functionality meets customer needs. They will also contribute to requirements documentation and create detailed defect reports to improve product quality.
The associate serves as the primary contact for associate relations and ethics concerns, conducting investigations and mediating disputes. They provide coaching to leaders on fair employment practices and ensure compliance with company policies and labor laws.
The Senior Designer leads the design and execution of customer-centered email campaigns to support acquisition, engagement, and retention goals. They collaborate with cross-functional teams to translate marketing strategies into effective visual communications while maintaining brand standards.
The Senior Designer leads the design and execution of customer-centered email campaigns to support acquisition, engagement, and retention goals. They collaborate with cross-functional teams to translate marketing strategies into effective visual communications while maintaining brand standards.
The Senior Copywriter develops compelling, customer-centered messaging to support acquisition, engagement, and retention across the Small Business portfolio. They collaborate with cross-functional teams to create integrated campaigns and ensure all content aligns with brand standards and business objectives.
The Senior Creative Design Manager leads the creative vision and strategy for performance marketing and lifecycle communications across various digital channels. This role involves managing a design team, collaborating with cross-functional stakeholders, and leveraging data to optimize creative assets for acquisition and retention.
The Senior UX Design Manager leads the strategy, experience, and visual design direction for digital web experiences while managing a team of designers. This role collaborates with cross-functional teams to drive customer-centric design decisions that improve engagement, conversion, and brand affinity.
The Senior Product Marketing Partner leads go-to-market strategy, positioning, and commercialization efforts for consumer tax products. This role bridges product, marketing, and finance teams to drive product adoption, customer growth, and competitive market positioning.
The Tax Research Analyst will research and evaluate state tax issues to draft guidance documents and advise internal departments on compliance. They will also collaborate with software developers and product teams to improve tax forms and support various corporate functions.
You will utilize Salesforce to manage and respond to tax-related inquiries from tax professionals by applying current tax law knowledge. You will also identify when questions require further analysis and escalate them to Tax Research Analysts as needed.
The Workforce Specialist monitors real-time call traffic and resource availability to optimize call center operations and ensure performance targets are met. They also coordinate communications during system outages and provide regular updates to leadership regarding operational trends and service levels.
You will remotely provide tax preparation services to clients by conducting interviews and identifying financial opportunities. Additionally, you will maintain accurate tax returns while fostering positive client relationships through digital communication platforms.
The Product Manager drives cross-functional teams through a discovery-to-delivery model, turning customer opportunities into validated and shipped products. They are responsible for defining product bets, managing the backlog, and ensuring alignment with strategic goals and OKRs.
You will remotely provide tax preparation and review services for individuals and small businesses while building strong client relationships. This involves analyzing financial goals, identifying tax savings, and utilizing digital tools to conduct virtual tax interviews.
The role involves developing and executing communications for field audiences while managing the digital channels and infrastructure that support internal engagement. You will partner with business leaders to ensure effective message delivery, audience targeting, and the operational governance of intranet platforms.
The Senior Manager, Internal Communications partners with leadership to develop and execute enterprise-wide communication strategies that drive engagement and business outcomes. This role involves managing internal events, crafting executive narratives, and ensuring consistent messaging across various organizational channels.
The People Resource Center Representative provides support for HR-related inquiries including payroll, benefits, and timekeeping via phone, email, and chat. They are responsible for researching and resolving complex cases while maintaining data accuracy and adhering to service level agreements.
The agent provides advanced client support for tax software products via phone, email, and chat. They are responsible for interpreting client needs, troubleshooting technical issues, and escalating security concerns to business partners.
The Support Specialist serves as the primary point of contact for technical support, resolving user incidents via phone, email, and chat. They are responsible for documenting contacts, interpreting customer needs, and utilizing troubleshooting skills to provide end-to-end resolution.
The Claims Tax Analyst conducts comprehensive reviews and research to validate tax claims while ensuring determinations are grounded in fact. They collaborate with internal teams and external clients to resolve complex tax issues and maintain consistent quality in claims processing.
The advisor is responsible for preparing U.S. tax returns for expatriate clients and providing tax planning and audit representation services. They will also conduct tax interviews, research international tax issues, and assist clients with electronic filing or mailing procedures.
You will provide U.S. tax preparation, planning, and audit representation services to expatriate clients via a virtual platform. Additionally, you will develop client relationships and communicate complex financial advice effectively.
The Director leads cross-functional prioritization, program management, and strategic communications to ensure the People & Culture organization operates with structure and visibility. They are responsible for designing processes, monitoring metrics, and facilitating alignment across teams to drive business-impacting outcomes.
The Marketing Operations Manager will serve as the operational hub for the enterprise marketing team, managing the end-to-end intake pipeline and facilitating cross-functional initiatives. They will also oversee retail store strategy, vendor relationships, and inventory management while driving process improvements across marketing workflows.
Manage a portfolio of SMB clients by executing accurate multi-state payroll services and ensuring compliance with federal, state, and local laws. Handle payroll-related actions, tax filings, and provide timely responses to client inquiries regarding policies and benefits.
Lead the strategy, roadmap, and delivery of the DIY tax experience portfolio across desktop, mobile, and AI-enabled channels. Manage product teams to simplify complex tax workflows and drive client satisfaction, retention, and revenue growth.
Lead early-stage product discovery and Horizon 3 growth opportunities to identify new differentiated growth areas. Manage a portfolio of explorations, guiding teams from validated concepts to scaled testing while integrating AI-enabled workflows.
Provide legal advice on complex matters regarding privacy, data security, and AI utilization for business operations and strategic initiatives. Manage corporate transactions, review client interaction disclosures, and monitor evolving laws to ensure company compliance.
Provide legal counsel to H&R Block and its subsidiaries on complex business operations, strategic initiatives, and transactions, specifically focusing on small business services and DIY software. The role involves managing risk mitigation for client interactions and monitoring evolving laws to ensure compliant business solutions.
The role involves leading U.S. international tax compliance and managing core calculations such as GILTI and Subpart F. The manager will also oversee the international components of the ASC 740 tax provision and collaborate cross-functionally to support global tax strategy.
Build and lead a centralized marketing analytics organization to measure effectiveness across paid, earned, and owned channels. Partner with executive leadership to provide actionable insights, predictive modeling, and strategic recommendations to drive business outcomes.
Lead program management for large-scale, cross-functional marketing initiatives and integrated campaigns to ensure timely execution. Own the marketing intake, workflow processes, and master campaign calendar to drive operational efficiency and transparency.
The Customer Service agent provides advanced client support by communicating via phone, email, or chat with external clients requiring assistance with DIY online and software tax products. Day-to-day tasks include interpreting client needs, utilizing software solutions, and troubleshooting to identify practical solutions.
