The manager leads the scaling of assisted tax experience initiatives across regions and franchise locations while overseeing a specialty team of tax professionals. They facilitate cross-functional alignment and translate tested concepts into scalable operating models and implementation roadmaps.
You will drive product discovery, strategy, and delivery for tax preparation experiences while partnering with cross-functional teams to solve customer problems. Additionally, you will prioritize opportunities using data and customer insights to guide products from initial concept through to launch.
The Product Manager will lead the delivery of onboarding initiatives by defining roadmaps, writing user stories, and managing cross-functional squads. They are responsible for ensuring feature quality, analyzing test results, and aligning product outcomes with business OKRs.
You will provide remote tax preparation services by consulting with clients on their financial goals and identifying tax savings opportunities. Additionally, you will review and complete accurate tax returns while maintaining compliance with IRS regulations and company standards.
The Senior Marketing Manager will lead the activation of H&R Block's brand strategy across internal and external channels to build brand equity and support business objectives. They will oversee cross-functional teams to manage brand programs, partnerships, and operational governance while ensuring consistent brand messaging.
The analyst will research and interpret federal and state tax law changes to assess their impact on clients and stakeholders. They will also collaborate with the Content Team to create clear, accurate, and user-friendly tax documentation.
The manager will oversee brand governance, systems, and processes to ensure consistent brand application across the enterprise. They will also lead internal engagement programs and develop resources to educate and empower associates on brand standards.
The Workforce Specialist monitors real-time call traffic and resource availability to optimize call center operations and ensure performance targets are met. They also manage operational escalations, provide regular trend updates to leadership, and support system outage responses.
The Senior Project Manager leads operational programs, associate engagement initiatives, and project execution to support the Greenlight Tax Advisor organization. They are responsible for driving operational analytics, maintaining documentation, and fostering organizational alignment through effective communication strategies.
Manage the BlockWorks Online product backlog, prioritization, and release planning, partnering with Product Experience, Engineering, Design, and business stakeholders to deliver high-quality features. Use data, customer insights, instrumentation, testing, and experimentation to improve the end-to-end experience, while proactively managing delivery risks and dependencies.
Design, develop, and maintain enterprise-grade data engineering pipelines and software components using Azure technologies. Collaborate with cross-functional teams to translate business requirements into technical specifications and optimize marketing data solutions.
The Senior ServiceNow Developer will design, develop, and configure scalable solutions on the ServiceNow platform to support business objectives. They will collaborate with stakeholders and technical teams to implement workflows, integrations, and custom applications while promoting development best practices.
The Senior Software Engineer will design, develop, and maintain software components while leading functional tasks and supporting the development team. They will also collaborate with cross-functional teams to ensure product scalability and mentor team members on best practices.
The Client Relationship Professional acts as the primary point of contact for expat clients, managing inquiries and coordinating the tax workflow process. They provide administrative support to Expat Tax Advisors and ensure a high-quality client experience through effective communication and follow-up.
The Director of Marketing Platform Operations will partner with stakeholders to evolve the marketing operating model and translate business processes into a functional work management platform ecosystem. They will serve as the business owner for platforms like Workfront, ensuring governance, adoption, and data-driven decision-making across the organization.
Research and analyze state and local tax laws, forms, vendor specifications, and requirements, then prepare memoranda, guidance, and summaries of tax changes. Advise tax product teams on form updates, support software developers and internal departments, and ensure tax-related materials and assigned projects are accurate and completed on time.
The CRM Operations Manager is responsible for executing customer lifecycle and promotional marketing campaigns across email and CRM channels. This role involves building, testing, and deploying campaigns while collaborating with cross-functional teams to ensure accuracy and performance.
The Group Product Manager will define the vision, strategy, and roadmap for the SMB accounting product suite while managing a team of product managers. This role involves balancing usability, regulatory compliance, and data integrity while driving mobile product delivery and cross-functional alignment.
The Associate Product Manager will support product management initiatives by utilizing analytical and problem-solving skills to drive decision-making. They are responsible for managing work priorities to meet critical deadlines while communicating effectively across various levels of the organization.
Develop and maintain credit risk models, scorecards, and analytical frameworks to support underwriting and portfolio monitoring. Collaborate with cross-functional teams to productionize machine learning solutions and deliver actionable insights for credit strategy.
Lead the Product Insights function to transform customer signals and support intelligence into actionable product strategy and roadmap priorities. Manage a high-performing team while serving as a strategic advisor to leadership to drive measurable customer and business outcomes.
Create and optimize motion graphics, animated advertisements, and video assets for paid social, display, video, connected TV, and other performance marketing channels. Collaborate with marketing, analytics, brand, creative, and customer experience teams to develop data-informed creative, test variations, and improve engagement, conversion, and revenue outcomes.
Provide advanced support to clients using H&R Block’s DIY online and software tax products through phone, email, and chat. Diagnose and resolve user incidents, track issues, identify potential security concerns, and escalate matters to appropriate business partners.
The Business Analyst will design, build, and deliver end-to-end automation and AI-enabled solutions to drive operational impact. They will partner with business stakeholders to translate process needs into scalable technical designs using low-code and engineering tools.
The Claims Tax Analyst is responsible for researching complex tax issues and formulating solutions for various tax situations including personal, corporate, and international taxation. They must effectively communicate these findings and explain complex tax information in clear, plain language.
The Account Manager serves as the primary point of contact for small business clients, overseeing the entire client acquisition and onboarding process. They are responsible for maintaining a portfolio of bookkeeping and payroll clients while identifying new business opportunities and ensuring high client retention.
You will provide virtual tax preparation services by consulting with clients on their financial goals and identifying tax savings opportunities. Additionally, you will review and complete accurate tax returns while maintaining compliance with IRS regulations and company standards.
The Customer Service Lead assists in managing daily team operations, supervising associates, and resolving complex client escalations. They also facilitate training, participate in hiring processes, and collaborate on cross-functional projects to improve service quality.
The Project Manager will lead operational projects from planning through implementation while analyzing data to drive business improvements. They will also manage system integrations, support case management platforms, and collaborate with stakeholders to translate business needs into actionable solutions.
The Senior QA Analyst is responsible for validating customer-facing communications and CRM campaigns across multiple marketing platforms to ensure accuracy and quality. They collaborate with cross-functional teams to execute testing, document defects, and support production readiness for email and journey-based marketing initiatives.
The Product Operations Lead will partner with leadership to translate strategic priorities into scalable practices and measurable improvements across cross-functional teams. They will drive operational excellence by designing enablement programs, managing complex initiatives, and fostering the adoption of new tools and processes.
The CRM Data Manager is responsible for developing audience segmentation strategies and managing data activation to support marketing campaigns and customer lifecycle communications. This role collaborates with cross-functional teams to ensure accurate targeting, data quality, and performance optimization across various CRM channels.
The Senior CRM Data Manager is responsible for developing audience segmentation strategies and managing data activation to support marketing campaigns. This role collaborates with cross-functional teams to ensure accurate targeting and performance optimization across various CRM channels.
The Senior Field Operations Representative provides advanced operational support by resolving complex, escalated issues and coordinating across multiple business functions. They also drive process improvements, monitor operational trends, and ensure compliance with company standards to support field success.
The Field Operations Representative serves as the primary point of contact for field associates, resolving operational inquiries and processing transactions. They also collaborate with cross-functional partners to ensure operational consistency and maintain detailed case documentation.
The manager leads the Remote Tax Strategist program by overseeing talent development, operational performance, and financial results. They act as a liaison between offices and support teams to ensure consistent service delivery and program growth.
The Senior Corporate Tax Analyst will support U.S. international tax compliance, reporting, and tax provision calculations. They will also collaborate with internal and external stakeholders on strategic tax planning, process improvements, and regulatory monitoring.
The Support Specialist serves as the primary point of contact for technical support, resolving user incidents via phone, email, and chat. They are responsible for documenting contacts, managing escalations, and maintaining a technical working knowledge of supported products.
The role involves serving as a trusted tax advisor to high-value clients by preparing and reviewing complex tax returns, including partnerships and S-corporations. You will provide proactive tax planning guidance and maintain high standards of accuracy while delivering an exceptional virtual client experience.
The advisor will conduct tax interviews and prepare accurate tax returns for U.S. expatriate clients using a virtual platform. They are also responsible for researching international tax issues and providing ongoing tax guidance to clients.
The Advisor serves as a liaison between field planning and leadership to drive operational readiness and support the implementation of business initiatives. They analyze field feedback, monitor project milestones, and provide coaching to ensure consistent execution across various regions.
The Project Manager will manage workforce readiness and knowledge governance projects to ensure tax offices are prepared for seasonal and operational changes. They will coordinate cross-functional workstreams and translate operational updates into clear guidance and resources for field teams.
The Project Manager will lead initiatives to support client and associate experiences by coordinating cross-functional teams and translating business priorities into executable plans. They are responsible for monitoring project milestones, gathering feedback, and developing readiness materials to ensure successful product and process launches.
The Project Manager will oversee operational metrics, dashboard development, and reporting routines to provide actionable insights for leadership. They will coordinate across business units to align reporting requirements and identify performance trends to support organizational readiness.
The Field Advisor will bridge the gap between corporate teams and tax office leaders by supporting operational initiatives and driving change adoption. They are responsible for gathering feedback, identifying process improvements, and monitoring operational performance to ensure consistency across tax offices.
The VP of Growth Media is responsible for building and leading a high-performing customer acquisition engine to drive scalable growth across the enterprise. This role oversees integrated performance marketing strategies, media investment, and cross-functional partnerships to maximize long-term customer value.
The Lead Virtual Tax Professional will manage a remote team by overseeing performance, providing technical tax guidance, and ensuring high-quality client outcomes. Responsibilities include recruiting, training, scheduling, and coaching associates to meet business and compliance standards.
The Associate Sales Executive will identify potential clients, manage a sales pipeline, and sell business services to new and existing customers. They are responsible for meeting sales targets, maintaining accurate CRM records, and providing monthly forecasts to management.
The Marketing Program Manager will lead the planning, coordination, and execution of integrated marketing campaigns and strategic initiatives across the Consumer Tax business. This role acts as a key connector across marketing, creative, and operations teams to ensure projects are delivered on time and within budget.
The associate serves as the primary contact for associate relations and ethics concerns, conducting investigations and mediating disputes. They provide coaching to leaders on fair employment practices and ensure compliance with company policies and labor laws.
The Senior Designer leads the design and execution of customer-centered email campaigns to support acquisition, engagement, and retention goals. They collaborate with cross-functional teams to translate marketing strategies into effective visual communications while maintaining brand standards.
The Workforce Specialist monitors real-time call traffic and resource availability to optimize call center operations and ensure performance targets are met. They also coordinate communications during system outages and provide regular updates to leadership regarding operational trends and service levels.
You will remotely provide tax preparation services to clients by conducting interviews and identifying financial opportunities. Additionally, you will maintain accurate tax returns while fostering positive client relationships through digital communication platforms.
The Product Manager drives cross-functional teams through a discovery-to-delivery model, turning customer opportunities into validated and shipped products. They are responsible for defining product bets, managing the backlog, and ensuring alignment with strategic goals and OKRs.
You will remotely provide tax preparation and review services for individuals and small businesses while building strong client relationships. This involves analyzing financial goals, identifying tax savings, and utilizing digital tools to conduct virtual tax interviews.
You will provide U.S. tax preparation, planning, and audit representation services to expatriate clients via a virtual platform. Additionally, you will develop client relationships and communicate complex financial advice effectively.
The Director leads cross-functional prioritization, program management, and strategic communications to ensure the People & Culture organization operates with structure and visibility. They are responsible for designing processes, monitoring metrics, and facilitating alignment across teams to drive business-impacting outcomes.
Manage a portfolio of SMB clients by executing accurate multi-state payroll services and ensuring compliance with federal, state, and local laws. Handle payroll-related actions, tax filings, and provide timely responses to client inquiries regarding policies and benefits.
The Customer Service agent provides advanced client support by communicating via phone, email, or chat with external clients requiring assistance with DIY online and software tax products. Day-to-day tasks include interpreting client needs, utilizing software solutions, and troubleshooting to identify practical solutions.
