The role involves partnering with business leaders to diagnose performance gaps and design scalable, data-driven learning solutions. It focuses on leveraging AI-enabled tools and modern modalities to drive measurable business outcomes and organizational capability.
H&R Block
65 Remote Job Openings at H&R Block
Lead the end-to-end design and execution of scalable enterprise talent development programs to build critical capabilities and drive business outcomes. Partner with leaders to diagnose performance gaps and leverage AI-enabled learning technologies to deliver high-impact, reusable solutions.
Lead the design, development, and maintenance of secure, scalable software components and APIs to modernize business applications. Mentor team members on modern engineering practices and implement GenAI capabilities to add business value.
Architect and build scalable financial data services and microservices for the Block Accounting Center platform. Lead technical initiatives, mentor software engineers, and collaborate with cross-functional stakeholders to ensure system resilience and accuracy.
Architect and lead the development of a next-generation AI and data ecosystem using Microsoft Fabric and cloud-native technologies. Drive the implementation of data projects from ingestion to governance while mentoring data engineers and promoting data mesh principles.
Design and build scalable, cloud-native data services and infrastructure using ASP.NET Core, Angular, and Azure. Establish robust CI/CD pipelines and provide technical leadership through mentoring and architectural guidance.
Design and deliver learning solutions to improve business performance and employee capability by partnering with business leaders. Responsibilities include conducting needs assessments, creating engaging synchronous and asynchronous content, and evaluating training effectiveness through data.
The analyst ensures software and hardware implementations are functional and perform as designed through the creation of test plans, cases, and strategy documents. They are responsible for executing manual and automated tests, reporting defects, and providing input on product requirements to improve customer experience.
Lead the end-to-end coordination and execution of innovation testing across field offices and operational environments. Serve as the primary operational contact to align communications, training, and logistics between stakeholders and field teams.
Lead and develop a team of virtual tax agents by providing coaching, real-time feedback, and operational oversight. Manage performance metrics and daily operations to ensure high-quality client service and adherence to organizational goals.
Lead and develop a team of virtual Tier 1 and Tier 2 tax agents to ensure high-quality client service during tax season. Manage operational performance through coaching, real-time support, and monitoring key metrics like AHT and CSAT.
Oversee the recruitment, training, and performance management of Virtual Instructors to ensure high-quality educational delivery. Coordinate scheduling, evaluate instructor competencies through scorecards, and partner with management to address underperformance.
Lead quality assurance efforts across the full development lifecycle by creating testing strategies and executing manual and automated tests. Collaborate with UX and marketing teams to ensure products meet technical standards and deliver a high-quality customer experience.
The Lead QA Analyst ensures software and hardware meet business requirements by creating comprehensive test plans and executing manual and automated tests. They act as a customer advocate, collaborating with cross-functional teams to improve UI, workflows, and overall product quality.
Provide exceptional client service by resolving HR, payroll, and benefits inquiries via phone, email, and chat. Research and document complex cases while collaborating with subject matter experts to ensure timely resolution within SLAs.
Provide exceptional client service by resolving HR, payroll, tax, and benefits inquiries via phone, email, and chat. Research and document complex cases while collaborating with subject matter experts to ensure timely resolution within SLAs.
Design, develop, and maintain enterprise MarTech platforms and end-to-end data pipelines on Azure. Collaborate with cross-functional teams to translate business requirements into technical specifications and optimize marketing functionalities.
Senior Marketing Manager - A/B Testing and Personalization
H&R Block
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Full Time
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6 days ago
H&R Block
Serve as an Adobe Target Subject Matter Expert to execute A/B testing and personalization programs across three major websites. Responsibilities include building experiments, analyzing results, and collaborating with product teams to improve conversion rates.
Provide exceptional client service by resolving HR, payroll, tax, and benefits inquiries via phone, email, and chat. Research and document complex cases while collaborating with subject matter experts to ensure timely resolution within SLAs.
Prepare and review individual tax returns for clients using a virtual platform while supporting other Virtual Tax Advisors. Research complex federal and state tax issues to ensure accuracy and provide high-quality client service.
The role involves providing high-quality U.S. tax preparation, planning, and audit representation for expatriate clients globally via a virtual platform. Responsibilities include conducting tax interviews, analyzing international tax issues, and developing client relationships to grow the practice.
Build and maintain infrastructure for the development, deployment, and monitoring of machine learning models. Collaborate with data scientists to automate workflows and ensure the scalability and reliability of ML systems in production.
Serve as a strategic advisor to the executive team to drive organizational development, talent management, and culture shaping. Lead workforce planning and leverage people analytics to enhance the associate experience and reduce attrition.
Design, develop, and maintain software components to support business applications and technical transformation. Lead day-to-day functional tasks, provide developer support, and mentor team members on best practices.
Lead quality assurance efforts across the full development lifecycle, from defining requirements to validating end-to-end system performance. The role involves designing comprehensive test plans, executing manual and automated tests, and collaborating with UX and marketing teams to ensure a high-quality customer experience.
The role involves leading U.S. international tax compliance and managing core calculations such as GILTI and Subpart F. The manager will also oversee the international components of the ASC 740 tax provision and collaborate cross-functionally to support global tax strategy.
The Director of Creative owns the creative vision and output across all marketing channels to ensure brand consistency and high-quality execution. This role involves leading internal creative teams and managing external agencies to translate brand strategy into impactful campaigns and content systems.
Design, develop, and deliver impactful training programs and performance support materials aligned with business goals. Conduct needs assessments and evaluate training effectiveness for both virtual and in-person environments.
The VP of Marketing Operations leads the end-to-end annual planning process and manages the marketing budget and operating system. This role ensures alignment between marketing resources, workflows, and enterprise priorities to drive operational excellence.
Lead the strategy and execution of digital customer journeys for core tax experiences and financial products, including native apps and digital banking. Manage and mentor a distributed team of designers to improve conversion, retention, and trust through scalable design systems and AI workflows.
Lead a blended team of analysts and seasonal supervisors to execute strategic innovation initiatives and drive operational performance. Partner cross-functionally to translate strategic priorities into actionable plans while ensuring quality and compliance standards are met.
Build and lead a centralized marketing analytics organization to measure effectiveness across paid, earned, and owned channels. Partner with executive leadership to provide actionable insights, predictive modeling, and strategic recommendations to drive business outcomes.
Design, develop, and deliver impactful training programs and performance support materials aligned with business goals. Conduct needs assessments and facilitate training sessions for both virtual and in-person environments.
Provide exceptional client service by resolving HR, payroll, benefits, and compensation inquiries via phone, email, and chat. Document cases accurately and collaborate with leadership to identify trends and improve service delivery.
Provide virtual tax preparation and review services for individuals and small businesses while ensuring compliance with IRS regulations. Build client relationships through a consultative approach to identify tax savings and financial goals using digital communication tools.
Lead the strategy and execution of large-scale brand media across channels like TV, streaming, and OOH to drive awareness and customer growth. Collaborate with cross-functional teams and external agencies to optimize reach and frequency while measuring business impact.
The role owns the digital infrastructure and martech ecosystem to drive growth, conversion, and personalization across all digital properties. It focuses on building the foundations for measurement, experimentation, and data flow rather than campaign execution.
Lead program management for large-scale, cross-functional marketing initiatives and integrated campaigns to ensure timely execution. Own the marketing intake, workflow processes, and master campaign calendar to drive operational efficiency and transparency.
Design, develop, and deliver impactful training programs and performance support materials aligned with business goals. Conduct needs assessments and facilitate training sessions for both virtual and in-person environments.
The Product Support Manager champions the Tax Pro user journey by identifying friction points and driving resolutions through partnerships with Product and Technology teams. They are responsible for ensuring operational readiness for software releases and translating user insights into actionable product improvements.
The analyst ensures software and hardware implementations are functional and perform as designed through the creation of test plans, use cases, and defect reports. They collaborate on the design cycle to review requirements for tax accuracy and contribute to the overall end-to-end product testing strategy.
The Senior QA Analyst leads quality efforts across the full development lifecycle, from defining requirements to validating end-to-end system performance. They are responsible for designing test strategies, executing manual and automated tests, and collaborating with UX and marketing teams to ensure a high-quality customer experience.
Design, develop, and maintain software components and products that support business applications. Collaborate with senior engineers and product owners to implement new features and execute unit tests to address bugs.
The analyst ensures software and hardware implementations are functional and perform as designed through the creation of test plans, use cases, and defect reports. They collaborate on the design cycle to review requirements for tax accuracy and contribute to the overall end-to-end product testing strategy.
Support Project Managers in the end-to-end execution of A&D deals by performing preparation work and tracking milestones. Coordinate with internal partners across Finance, Legal, and IT to ensure compliance and timely deal progression.
The AEP Architect will lead the strategic roadmap and technical implementation of Adobe Experience Platform tools to drive personalized customer experiences and marketing success. This role acts as the primary bridge between business and IT to ensure data governance, system integration, and measurable marketing ROI.
The advisor will provide U.S. tax preparation, planning, and audit representation services to expatriate clients via a virtual platform. They are responsible for conducting tax interviews, analyzing international tax issues, and maintaining high-quality client relationships.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Drive business growth and client retention while coordinating with team members to ensure high-quality service.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Generate business growth and increase client retention by offering additional products and services.
Conduct tax interviews with clients using virtual tools and provide support for online tax clients. Generate business growth, increase client retention, and offer additional products and services.
Conduct tax interviews with clients using virtual tools and provide support for online tax clients. Generate business growth, increase client retention, and offer additional products and services.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Drive business growth and client retention by offering additional products and services while maintaining high-quality tax expertise.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Generate business growth and increase client retention by offering additional products and services.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Generate business growth and increase client retention by offering additional products and services.
Conduct tax interviews with clients via virtual tools and provide support for online tax clients. Generate business growth, increase client retention, and offer additional products and services.
Conduct tax interviews with clients via virtual tools and provide support for online tax clients. Generate business growth, increase client retention, and offer additional products and services.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Drive business growth and client retention by offering additional products and services while maintaining high-quality tax expertise.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and digital tools. Generate business growth and increase client retention by offering relevant products and services.
Conduct tax interviews with clients using virtual tools and provide support for online tax filing. Generate business growth, increase client retention, and offer additional products and services to clients.
Conduct tax interviews with clients using virtual tools and provide support for online tax clients. Generate business growth, increase client retention, and offer additional products and services.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Drive business growth and client retention while coordinating with team members to ensure high-quality service.
Conduct virtual tax interviews and provide support to clients using video conferencing, phone, and chat tools. Drive business growth and client retention by offering additional products and services while maintaining high-quality tax expertise.
Conduct tax interviews with clients via virtual tools and provide support for online tax clients. Generate business growth, increase client retention, and offer additional products and services.
This role is responsible for guiding the Consumer Tax product management process, ensuring team effectiveness, and leading large strategic initiatives to drive success for Consumer Tax initiatives. The director will also lead the Digital Analytics and Experimentation capability, establishing standards and scaling practices for data-driven decision-making across product development.
The Customer Service agent provides advanced client support by communicating via phone, email, or chat with external clients requiring assistance with DIY online and software tax products. Day-to-day tasks include interpreting client needs, utilizing software solutions, and troubleshooting to identify practical solutions.