The Support Specialist serves as the primary point of contact for technical support, resolving user incidents via phone, email, and chat. They are responsible for documenting contacts, managing escalations, and maintaining a technical working knowledge of supported products.
The role involves serving as a trusted tax advisor to high-value clients by preparing and reviewing complex tax returns, including partnerships and S-corporations. You will provide proactive tax planning guidance and maintain high standards of accuracy while delivering an exceptional virtual client experience.
The advisor will conduct tax interviews and prepare accurate tax returns for U.S. expatriate clients using a virtual platform. They are also responsible for researching international tax issues and providing ongoing tax guidance to clients.
The Advisor serves as a liaison between field planning and leadership to drive operational readiness and support the implementation of business initiatives. They analyze field feedback, monitor project milestones, and provide coaching to ensure consistent execution across various regions.
The Project Manager will manage workforce readiness and knowledge governance projects to ensure tax offices are prepared for seasonal and operational changes. They will coordinate cross-functional workstreams and translate operational updates into clear guidance and resources for field teams.
The Associate Manager leads a team of field operations representatives to ensure service level expectations and operational objectives are met. This role involves managing complex escalations, overseeing performance metrics, and fostering a culture of accountability and continuous improvement.
The Marketing Workflow Manager will oversee the intake, prioritization, and routing of creative projects to ensure timely delivery across various channels. They will also monitor team capacity, facilitate tradeoff discussions, and maintain clear communication with stakeholders regarding project status and timelines.
The Lead Field Operations Manager directs operational support services and leads teams to ensure high-quality service delivery across field offices. This role drives process improvements, manages workforce planning, and collaborates with business leaders to align support strategies with organizational goals.
The Field Operations Manager leads the delivery of operational support services by managing team performance, workforce planning, and service level attainment. They drive operational excellence through continuous improvement initiatives and close collaboration with organizational stakeholders and field leadership.
The Project Manager will lead initiatives to support client and associate experiences by coordinating cross-functional teams and translating business priorities into executable plans. They are responsible for monitoring project milestones, gathering feedback, and developing readiness materials to ensure successful product and process launches.
The Project Manager will oversee operational metrics, dashboard development, and reporting routines to provide actionable insights for leadership. They will coordinate across business units to align reporting requirements and identify performance trends to support organizational readiness.
The Manager leads the Remote Tax Pro program by overseeing talent development, performance management, and financial operations. They act as a liaison between offices and support teams to ensure service delivery and program growth.
The Field Advisor will bridge the gap between corporate teams and tax office leaders by supporting operational initiatives and driving change adoption. They are responsible for gathering feedback, identifying process improvements, and monitoring operational performance to ensure consistency across tax offices.
The Project Manager will lead engagement activities and coordinate cross-functional teams to support the implementation of business priorities. They are responsible for managing project plans, facilitating feedback loops, and analyzing field trends to improve associate experience and operational execution.
The Manager leads the scaling of assisted tax experience initiatives by managing cross-functional teams and translating concepts into sustainable operating models. They are responsible for driving program management discipline, facilitating stakeholder alignment, and providing executive-level recommendations to senior leadership.
The VP of Growth Media is responsible for building and leading a high-performing customer acquisition engine to drive scalable growth across the enterprise. This role oversees integrated performance marketing strategies, media investment, and cross-functional partnerships to maximize long-term customer value.
The manager will lead the enterprise listening strategy to monitor brand reputation, stakeholder sentiment, and industry trends across various platforms. They will translate complex data into actionable insights and executive-ready reports to inform communications and crisis response strategies.
The Lead Virtual Tax Professional will manage a remote team by overseeing performance, providing technical tax guidance, and ensuring high-quality client outcomes. Responsibilities include recruiting, training, scheduling, and coaching associates to meet business and compliance standards.
The Associate Sales Executive will identify potential clients, manage a sales pipeline, and sell business services to new and existing customers. They are responsible for meeting sales targets, maintaining accurate CRM records, and providing monthly forecasts to management.
The Senior Marketing Workflow Manager will oversee the intake, prioritization, and deployment calendar for lifecycle, CRM, and corporate communications. They are responsible for managing capacity, deconflicting schedules, and ensuring all marketing requests meet quality and timing standards.
The Senior Product Manager will manage the product backlog and lead the execution of features for the BlockWorks Online application. They will collaborate with cross-functional teams to ensure high-quality delivery while using data and customer insights to optimize the user experience.
The Senior Tax Research Analyst conducts in-depth research on complex federal and state tax matters to support content accuracy and product development. They are responsible for analyzing tax legislation, creating technical resources, and presenting tax law content to internal and external stakeholders.
The District Experience Manager leads a district of retail tax offices by coaching Area Experience Leaders to ensure consistent client service and operational excellence. They are responsible for driving business results, managing talent readiness, and executing regional and enterprise priorities across multiple locations.
The Manager leads fraud prevention and detection strategies across customer and payment journeys by designing controls, managing rules, and utilizing AI/ML models. They partner with cross-functional teams to optimize fraud performance metrics while balancing customer experience and operational efficiency.
Lead virtual operations for the Second Look pod, overseeing staffing, workflow, and team performance. Drive continuous improvement in operational metrics while partnering with leadership to execute growth strategies.
Lead and coach a client-facing team to deliver high-quality bookkeeping and payroll services while ensuring operational excellence. Manage capacity, enforce standard operating procedures, and collaborate cross-functionally to drive performance and client retention.
The Finance Specialist performs routine financial processes, including general ledger balancing, reconciliation, and data entry into financial systems. They also research and resolve client inquiries while maintaining standard operating procedures and providing operational support.
The Marketing Program Manager will lead the planning, coordination, and execution of integrated marketing campaigns and strategic initiatives across the Consumer Tax business. This role acts as a key connector across marketing, creative, and operations teams to ensure projects are delivered on time and within budget.
The Marketing Program Manager will lead the planning, coordination, and execution of integrated marketing campaigns and strategic initiatives across the Small Business Unit. They will act as a key connector across marketing, product, and creative teams to ensure projects are delivered on time and within budget.
The agent will provide advanced technical support to clients via phone, email, and chat regarding tax software and business products. They are responsible for interpreting client needs, troubleshooting technical issues, and escalating security concerns to appropriate business partners.
The Marketing Program Manager will lead the planning, coordination, and execution of integrated marketing campaigns and strategic initiatives across the Financial Services business unit. They will serve as a key connector across cross-functional teams to ensure projects are delivered on time, within budget, and aligned with business objectives.
Provide exceptional client service through phone, email, and chat while resolving complex inquiries related to tax services and human resources. Act as a liaison between clients and internal departments while mentoring other customer service associates.
This role is responsible for designing, building, and delivering end-to-end automation, agent, and AI-enabled solutions to drive operational impact. The lead engineer will partner with business stakeholders to translate process needs into scalable, production-ready technical solutions.
The associate serves as the primary contact for associate relations and ethics concerns, conducting investigations and mediating disputes. They provide coaching to leaders on fair employment practices and ensure compliance with company policies and labor laws.
The Senior Designer leads the design and execution of customer-centered email campaigns to support acquisition, engagement, and retention goals. They collaborate with cross-functional teams to translate marketing strategies into effective visual communications while maintaining brand standards.
The Senior Designer leads the design and execution of customer-centered email campaigns to support acquisition, engagement, and retention goals. They collaborate with cross-functional teams to translate marketing strategies into effective visual communications while maintaining brand standards.
The Senior Copywriter develops compelling, customer-centered messaging to support acquisition, engagement, and retention across the Small Business portfolio. They collaborate with cross-functional teams to create integrated campaigns and ensure all content aligns with brand standards and business objectives.
The Senior Product Marketing Partner leads go-to-market strategy, positioning, and commercialization efforts for consumer tax products. This role bridges product, marketing, and finance teams to drive product adoption, customer growth, and competitive market positioning.
The Workforce Specialist monitors real-time call traffic and resource availability to optimize call center operations and ensure performance targets are met. They also coordinate communications during system outages and provide regular updates to leadership regarding operational trends and service levels.
You will remotely provide tax preparation services to clients by conducting interviews and identifying financial opportunities. Additionally, you will maintain accurate tax returns while fostering positive client relationships through digital communication platforms.
The Product Manager drives cross-functional teams through a discovery-to-delivery model, turning customer opportunities into validated and shipped products. They are responsible for defining product bets, managing the backlog, and ensuring alignment with strategic goals and OKRs.
You will remotely provide tax preparation and review services for individuals and small businesses while building strong client relationships. This involves analyzing financial goals, identifying tax savings, and utilizing digital tools to conduct virtual tax interviews.
The role involves developing and executing communications for field audiences while managing the digital channels and infrastructure that support internal engagement. You will partner with business leaders to ensure effective message delivery, audience targeting, and the operational governance of intranet platforms.
The People Resource Center Representative provides support for HR-related inquiries including payroll, benefits, and timekeeping via phone, email, and chat. They are responsible for researching and resolving complex cases while maintaining data accuracy and adhering to service level agreements.
The agent provides advanced client support for tax software products via phone, email, and chat. They are responsible for interpreting client needs, troubleshooting technical issues, and escalating security concerns to business partners.
The Support Specialist serves as the primary point of contact for technical support, resolving user incidents via phone, email, and chat. They are responsible for documenting contacts, interpreting customer needs, and utilizing troubleshooting skills to provide end-to-end resolution.
You will provide U.S. tax preparation, planning, and audit representation services to expatriate clients via a virtual platform. Additionally, you will develop client relationships and communicate complex financial advice effectively.
The Director leads cross-functional prioritization, program management, and strategic communications to ensure the People & Culture organization operates with structure and visibility. They are responsible for designing processes, monitoring metrics, and facilitating alignment across teams to drive business-impacting outcomes.
The Marketing Operations Manager will serve as the operational hub for the enterprise marketing team, managing the end-to-end intake pipeline and facilitating cross-functional initiatives. They will also oversee retail store strategy, vendor relationships, and inventory management while driving process improvements across marketing workflows.
Manage a portfolio of SMB clients by executing accurate multi-state payroll services and ensuring compliance with federal, state, and local laws. Handle payroll-related actions, tax filings, and provide timely responses to client inquiries regarding policies and benefits.
Lead the strategy, roadmap, and delivery of the DIY tax experience portfolio across desktop, mobile, and AI-enabled channels. Manage product teams to simplify complex tax workflows and drive client satisfaction, retention, and revenue growth.
Lead early-stage product discovery and Horizon 3 growth opportunities to identify new differentiated growth areas. Manage a portfolio of explorations, guiding teams from validated concepts to scaled testing while integrating AI-enabled workflows.
Provide legal advice on complex matters regarding privacy, data security, and AI utilization for business operations and strategic initiatives. Manage corporate transactions, review client interaction disclosures, and monitor evolving laws to ensure company compliance.
Provide legal counsel to H&R Block and its subsidiaries on complex business operations, strategic initiatives, and transactions, specifically focusing on small business services and DIY software. The role involves managing risk mitigation for client interactions and monitoring evolving laws to ensure compliant business solutions.
The Customer Service agent provides advanced client support by communicating via phone, email, or chat with external clients requiring assistance with DIY online and software tax products. Day-to-day tasks include interpreting client needs, utilizing software solutions, and troubleshooting to identify practical solutions.
