Lead the strategy, roadmap, and delivery of H&R Block’s DIY tax experiences across desktop, mobile, human-assisted, and AI-enabled channels, improving customer confidence and business outcomes. Develop product leaders and teams, establish strong delivery practices, use data to guide decisions, and align cross-functional partners on priorities, risks, and compliance.
Lead virtual operations for the Second Look pod, including managing staffing, workflows, and team performance. Drive operational metrics and partner with leadership to execute growth strategies and provide advanced tax guidance.
Serve as the primary point of contact for technical support, resolving user incidents via phone, email, and chat. Manage end-to-end customer requests while documenting interactions and maintaining technical knowledge of supported products.
The Workforce Specialist monitors real-time call traffic and workforce activity to optimize staffing and ensure smooth call center operations. They also manage resource distribution, provide operational updates to leadership, and serve as a point of contact for system outages.
Provide accurate and professional written responses to complex tax law and procedure questions from tax professionals. Utilize research tools and databases to ensure compliance with service level agreements while maintaining current tax knowledge.
Provide timely and accurate written tax research support to tax professionals via an online chat platform. Analyze complex federal, state, local, and international tax issues to assist in the preparation of client returns.
The Senior Client Relationship Professional serves as the primary point of contact for new clients, guiding them through the registration process and managing their service journey. They are responsible for resolving technical issues, coordinating workflows, and providing high-touch support to ensure a positive client experience.
The CRM Operations Manager is responsible for executing customer lifecycle and promotional marketing campaigns across email and CRM channels. This role involves building, testing, and deploying campaigns while collaborating with cross-functional teams to ensure accuracy and performance.
Oversee real estate strategy and day-to-day decisions across a portfolio of approximately 2,200 locations, including lease renewals, new office growth, facilities programs, and market plans. Direct the outsourced real estate service provider and manage relocations, new offices, and remodel projects in collaboration with internal stakeholders.
The Database Administrator will design, implement, and maintain database platforms across cloud and on-premises environments while ensuring security and scalability. They will also automate operational tasks and collaborate with cross-functional teams to resolve incidents and optimize database performance.
The Senior Tax Research Analyst conducts in-depth research on complex federal and state tax matters to provide well-reasoned technical guidance and documentation. They also coordinate project team activities, develop training materials, and ensure compliance with research standards across the organization.
The Senior Software Engineer will design, develop, and support enterprise contact center solutions using Microsoft Dynamics 365 and Power Platform. They will also collaborate with business partners to define requirements, mentor team members, and troubleshoot production incidents.
The Lead Software Engineer will design, develop, and support enterprise-scale customer engagement solutions using Microsoft Dynamics 365 and Power Platform. They will also provide technical leadership, define coding standards, and mentor engineering teams on complex system integrations.
The Principal Software Engineer will provide technical leadership for the Spruce native mobile ecosystem, architecting scalable solutions for iOS and Android. They will also drive the adoption of AI-assisted engineering practices and ensure enterprise standards for security, quality, and performance are met across the application portfolio.
The Project Manager will initiate, plan, and execute expat tax projects while aligning deliverables with organizational goals. They are responsible for managing project scope, budget, and resources while resolving escalations between vendors and internal teams.
The Client Relationship Specialist serves as the primary point of contact for clients, managing communications and resolving service or technical concerns throughout the virtual tax preparation process. They collaborate with internal teams to ensure timely resolution of client needs and maintain accurate documentation within CRM systems.
The consultant will lead executive compensation programs, manage equity plan administration, and provide strategic support to the Compensation Committee. They will also partner with cross-functional teams to develop compensation solutions and advise leadership on pay structures and market practices.
The QA Analyst will design test strategies, develop automated tests, and execute end-to-end functional testing to ensure high-quality software delivery. They will also collaborate with product teams to identify risks early and provide feedback on requirements based on business needs.
The Quality Assurance Analyst will design and execute test plans, test cases, and strategies to ensure software and hardware functionality. They will also collaborate with teams to review requirements and create defect reports to maintain high product quality.
The Senior Product Designer will lead end-to-end design for the Spruce mobile banking experience, from problem identification to production-ready delivery. They will collaborate with cross-functional teams to translate customer needs and business goals into intuitive, accessible, and high-quality digital interactions.
The Lead Customer Service Associate assists in supervising team operations, managing escalated client issues, and coordinating with internal departments to resolve system and vendor challenges. They also provide training to associates, monitor quality metrics, and ensure service goals are met through effective workflow management.
Review and process client claims for accuracy while serving as a liaison between field associates, management, and tax analysts. Provide support to internal and external clients through various communication channels and resolve claim issues via escalations.
You will lead the design of complex customer and associate experiences from concept through delivery while collaborating with Product and Engineering teams. This role involves driving problem definition, conducting user research, and applying customer insights to create actionable design solutions.
You will design end-to-end customer and associate experiences across various digital channels while collaborating with cross-functional teams. The role involves creating wireframes, prototypes, and high-fidelity designs while leveraging AI tools to accelerate discovery and development.
The Senior Product Designer will lead the end-to-end design of responsive web products, partnering with cross-functional teams to solve complex problems. They will also conduct user research, develop prototypes, and contribute to the evolution of the company's design system.
The Lead Virtual Tax Advisor will recruit, train, and coach a remote team while overseeing tax outcomes and performance metrics. They will also provide hands-on tax guidance and support the company's test-and-learn approach to improve virtual service delivery.
Provide advanced tax support and technical guidance to clients through online platforms while assisting Tier I specialists. Engage with clients via chat and screen sharing to resolve tax issues and interpret complex tax regulations.
Provide expert tax support to clients through chat-based interactions while guiding them through digital tax preparation software. Collaborate with a remote team to ensure accurate tax information and resolve complex client inquiries.
Oversee and facilitate high-quality U.S. expatriate tax preparation, planning, and audit representation services through a virtual platform. Lead a team of tax preparers to deliver exceptional client experiences while managing a book of business and driving revenue targets.
Provide high-quality U.S. tax preparation and planning services to expatriate clients through a virtual service model. Build trusted client relationships while ensuring accurate compliance with U.S. federal and state tax requirements.
You will drive product discovery, strategy, and delivery for tax preparation experiences while partnering with cross-functional teams to solve customer problems. Additionally, you will prioritize opportunities using data and customer insights to guide products from initial concept through to launch.
The Product Manager will lead the delivery of onboarding initiatives by defining roadmaps, writing user stories, and managing cross-functional squads. They are responsible for ensuring feature quality, analyzing test results, and aligning product outcomes with business OKRs.
You will provide remote tax preparation services by consulting with clients on their financial goals and identifying tax savings opportunities. Additionally, you will review and complete accurate tax returns while maintaining compliance with IRS regulations and company standards.
The analyst will research and interpret federal and state tax law changes to assess their impact on clients and stakeholders. They will also collaborate with the Content Team to create clear, accurate, and user-friendly tax documentation.
Manage the BlockWorks Online product backlog, prioritization, and release planning, partnering with Product Experience, Engineering, Design, and business stakeholders to deliver high-quality features. Use data, customer insights, instrumentation, testing, and experimentation to improve the end-to-end experience, while proactively managing delivery risks and dependencies.
The Client Relationship Professional acts as the primary point of contact for expat clients, managing inquiries and coordinating the tax workflow process. They provide administrative support to Expat Tax Advisors and ensure a high-quality client experience through effective communication and follow-up.
The Group Product Manager will define the vision, strategy, and roadmap for the SMB accounting product suite while managing a team of product managers. This role involves balancing usability, regulatory compliance, and data integrity while driving mobile product delivery and cross-functional alignment.
The Associate Product Manager will support product management initiatives by utilizing analytical and problem-solving skills to drive decision-making. They are responsible for managing work priorities to meet critical deadlines while communicating effectively across various levels of the organization.
Create and optimize motion graphics, animated advertisements, and video assets for paid social, display, video, connected TV, and other performance marketing channels. Collaborate with marketing, analytics, brand, creative, and customer experience teams to develop data-informed creative, test variations, and improve engagement, conversion, and revenue outcomes.
Provide advanced support to clients using H&R Block’s DIY online and software tax products through phone, email, and chat. Diagnose and resolve user incidents, track issues, identify potential security concerns, and escalate matters to appropriate business partners.
The Account Manager serves as the primary point of contact for small business clients, overseeing the entire client acquisition and onboarding process. They are responsible for maintaining a portfolio of bookkeeping and payroll clients while identifying new business opportunities and ensuring high client retention.
You will provide virtual tax preparation services by consulting with clients on their financial goals and identifying tax savings opportunities. Additionally, you will review and complete accurate tax returns while maintaining compliance with IRS regulations and company standards.
The Customer Service Lead assists in managing daily team operations, supervising associates, and resolving complex client escalations. They also facilitate training, participate in hiring processes, and collaborate on cross-functional projects to improve service quality.
The Senior QA Analyst is responsible for validating customer-facing communications and CRM campaigns across multiple marketing platforms to ensure accuracy and quality. They collaborate with cross-functional teams to execute testing, document defects, and support production readiness for email and journey-based marketing initiatives.
The Product Operations Lead will partner with leadership to translate strategic priorities into scalable practices and measurable improvements across cross-functional teams. They will drive operational excellence by designing enablement programs, managing complex initiatives, and fostering the adoption of new tools and processes.
The Senior CRM Data Manager is responsible for developing audience segmentation strategies and managing data activation to support marketing campaigns. This role collaborates with cross-functional teams to ensure accurate targeting and performance optimization across various CRM channels.
The CRM Data Manager is responsible for developing audience segmentation strategies and managing data activation to support marketing campaigns and customer lifecycle communications. This role collaborates with cross-functional teams to ensure accurate targeting, data quality, and performance optimization across various CRM channels.
The Senior Corporate Tax Analyst will support U.S. international tax compliance, reporting, and tax provision calculations. They will also collaborate with internal and external stakeholders on strategic tax planning, process improvements, and regulatory monitoring.
The Support Specialist serves as the primary point of contact for technical support, resolving user incidents via phone, email, and chat. They are responsible for documenting contacts, managing escalations, and maintaining a technical working knowledge of supported products.
The role involves serving as a trusted tax advisor to high-value clients by preparing and reviewing complex tax returns, including partnerships and S-corporations. You will provide proactive tax planning guidance and maintain high standards of accuracy while delivering an exceptional virtual client experience.
The advisor will conduct tax interviews and prepare accurate tax returns for U.S. expatriate clients using a virtual platform. They are also responsible for researching international tax issues and providing ongoing tax guidance to clients.
The Field Advisor will bridge the gap between corporate teams and tax office leaders by supporting operational initiatives and driving change adoption. They are responsible for gathering feedback, identifying process improvements, and monitoring operational performance to ensure consistency across tax offices.
The Associate Sales Executive will identify potential clients, manage a sales pipeline, and sell business services to new and existing customers. They are responsible for meeting sales targets, maintaining accurate CRM records, and providing monthly forecasts to management.
The associate serves as the primary contact for associate relations and ethics concerns, conducting investigations and mediating disputes. They provide coaching to leaders on fair employment practices and ensure compliance with company policies and labor laws.
The Workforce Specialist monitors real-time call traffic and resource availability to optimize call center operations and ensure performance targets are met. They also coordinate communications during system outages and provide regular updates to leadership regarding operational trends and service levels.
You will remotely provide tax preparation services to clients by conducting interviews and identifying financial opportunities. Additionally, you will maintain accurate tax returns while fostering positive client relationships through digital communication platforms.
The Product Manager drives cross-functional teams through a discovery-to-delivery model, turning customer opportunities into validated and shipped products. They are responsible for defining product bets, managing the backlog, and ensuring alignment with strategic goals and OKRs.
You will provide U.S. tax preparation, planning, and audit representation services to expatriate clients via a virtual platform. Additionally, you will develop client relationships and communicate complex financial advice effectively.
The Director leads cross-functional prioritization, program management, and strategic communications to ensure the People & Culture organization operates with structure and visibility. They are responsible for designing processes, monitoring metrics, and facilitating alignment across teams to drive business-impacting outcomes.
Manage a portfolio of SMB clients by executing accurate multi-state payroll services and ensuring compliance with federal, state, and local laws. Handle payroll-related actions, tax filings, and provide timely responses to client inquiries regarding policies and benefits.
The Customer Service agent provides advanced client support by communicating via phone, email, or chat with external clients requiring assistance with DIY online and software tax products. Day-to-day tasks include interpreting client needs, utilizing software solutions, and troubleshooting to identify practical solutions.
